Young Living Essential Oils, LC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have attempted to reach member to get this resolved and will continue to reach out to the member.

Complaint: [redacted]
I am rejecting this response because:The response is not true.  I have countless emails from this company where it is obvious I responded.  While my money was finally returned I want it to be shown that the customer service with Young Living is beyond terrible and they their response is a false statement.  I am currently trying to close my account with them but they won't close it, they keep trying to send me a monthly order I have told them over and over not to send.  Young Living causes nothing but frustration. 
Sincerely,
[redacted]

I contacted [redacted] to advise him further regarding his inquiry in to a charge on his credit card with us.  I provided some direction as to order activity he can view online as well as individual details for the orders impacting this charge.  I offered a complimentary product as well for our inability to accurately respond to his inquiry initially.We consider this matter resolved.

We've verified receipt of the packages mentioned by the member within standard shipping timeframes.  I attempted to reach out via phone to the member as well and have offered a complimentary oil for the inconvenience and difficulty she's experienced.We consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

spoke with [redacted] concerning her issues trying to get a replacement rose home diffuser that was given to her as a gift.  she was sent a replacement adapter but that wasn't the problem and then told that the warranty had expired.  I sent her a replacement because it was a gift and she doesn't...

have an account because she isn't a member so there would have been no way for her to know that.  She and I are on the same page in considering this issue resolved.Stephen [redacted] P[redacted]

I contacted [redacted] in regards to his frustrations with both Young Living and the specific distributor he mentions as having committed fraud.  I have affirmed with [redacted] that he will, in the coming days, review his position on continuing individual Wholesale Distributor status vs. ordering product...

via his upline.  I have promised to, on a monthly basis, review his orders and position of Young Living, and proceed according to his direction.  I have communicated his understandable viewpoints of specific distributors' practices to the appropriate internal department.  Given that [redacted] will proceed to order through his upline or continue his distributorship, we consider this resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eileen C**

Complaint: [redacted]
I am rejecting this response because: The offer of free two-day shipping is of zero value, and was immediately of zero value to me because due to their ineffective system, by the time I was aware of the situation, the more important items I needed at THAT time were out of stock - I had to go purchase similar items from a local store to get the supplements I needed into my body in a timely manner.  To that note, I only discovered the situation BECAUSE I contacted them to find out when my order would arrive.  This company issued me only an automatic response that said the order had processed successfully.  I was never, ever issued a notification that said otherwise, that said I needed to adjust expiration date, or any such communication.  Also, even if they claim that the responsibility needs to be placed on the customer, the system this business uses to show order status is unreliable as to knowing whether or not there is an issue as there are almost always technical difficulties.  As an example, the same shipping number is often posted that had been used before and is therefore of no value to indicate tracking and people are constantly asking if there is a better way to find out the status of their orders; another example, my paid monthly website through them would almost always be listed as a "shipped essential autoship" - which it was neither: it is not and item to be shipped, and it s not an essential rewards order.  The representative who replied to this issue can try to use scapegoats all they want to sweep the gaping holes in time consuming, problem causing technicalities under the rug, and that is truly depressing and unfortunate for what should be such a great company. Interestingly, I visited with someone just a day or so ago who had almost the same type of problem as I in January (although they weren't waiting on something specific and important at that moment in time, and they didn't even realize it had happened), and it had caused them to lose their 2-year rewards status.  They were upset and had a discussion with customer service, who also discovered they did not receive an email notifying them of any issues. I read their customer service discussion - initially customer service indicated they could not really do much, but when they asked for a higher ranking individual, the initial representative stated instead that he could renew them to their 2-year status.   This is by far from an isolated issue, not nearly the first time I have heard others around me complain of issues like this, and surely no where near the first issue I have had with their business side of things.  I fully expect that if a business is okay with letting issues go unresolved within their business model - especially issues that can be fixed so simply-, they need to be able to rectify above and beyond any problems they caused for the consumer.  As I begin to look into other similar product producing companies, if I decide to place any orders in the meantime while I am coming to a conclusion, I will be surely not ignoring any issues with expectations that they will step up and rectify -- although that expectation does not appear that it will be met with true concern, unfortunately.  Why would a business ever care to adjust the issues if they are not held accountable?   I very much appreciate the products of this business, but there has been so much stress with the business side of working with them - they would be golden if they could get that under control. 
Sincerely,
Disappointed Consumer

Complaint ID [redacted] - The member's information (address, phone, email, payment information, only the name remains on the account) has been removed by Account Updates department as of 7/5/2017. Our note/internal reference # is [redacted] for these changes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I reached out to [redacted] via email, extending an offer for the 3 desired diffusers.  We are awaiting a response from the member to verify the shipping address, as other customers are mentioned in the report, and will be sending them as soon as we receive confirmation.We consider this matter...

resolved, pending customer address verification.

[redacted], [redacted] - 25-Nov-2015 17:29:01Emailed member to let her know we could go ahead and give her a full refund and have her keep the items free of charge since she really felt she updated her order in time. Let her know the refund will be back on her card within 3-5 business days.[redacted]Member was sent...

this email the following day receiving a full refund and being allowed to keep product, as such we feel this case has been resolved.Stephen P[redacted]

have attempted to reach out to see about a resolution and left contact info but as of yet still waiting a response.

I have spoken with [redacted] on the phone and satisfied her request.  I set
up a replacement order for the 3 oils purchased as well as have applied a
$20 credit to her Young Living account to use towards a future
purchase.  She indicated she was "elated" with the contact and offer...

of
satisfaction that I extended, declined any further assistance on this
particular matter, and looks forward to continuing membership.  We
consider this matter resolved.

Have tried to reach out to the member to help try and resolve the issue. we went ahead and refunded 3 out of the four orders in question as a gesture of good faith without having spoke to them. However one of the orders we have held off on refunding until we do speak with them because that...

particular order was placed via the website by them so all the information would have to have been provided and verified by them. Having said that I will still continue to reach out to them to make sure everything is addressed properly.
Stephen P[redacted]

Thank
you for making us aware of this complaint; we appreciate the
opportunity to resolve
it. Per the official rules for this promotion (attached), Mrs. [redacted]
did not qualify for this promotion. The promotion required that she
enroll at least 25 new members during the qualification period...

to
receive the prize. Mrs. [redacted] enrolled only 23 members.
We believe the confusion comes in regarding two accounts, which did not
meet the requirements as a “Purchasing Enrollee” (see below excerpt from
official rules for definition). One of the accounts did not meet the
qualification because it was a reactivated
member, not a new enrollment. The other did not meet the qualification
because Mrs. [redacted] was listed as the sponsor instead of the enroller
upon enrollment. Since she did not meet the requirements for the
promotion, we did not award the prize, per the official
rules.
 
The
Promotions department has tried to explain to Mrs. [redacted] why she did
not receive the
prize, and we have contacted her multiple times to resolve this matter,
including an attempt as recent as today. To fully resolve this per her
request for contact from a more senior staff member, our Senior Manager
of Global Promotions is attempting to contact
Mrs. [redacted]. He has not been able to reach her because the voicemail box
on the number provided is currently full, and our calls have not been
answered.
 
We
are more than willing to explain the situation to Mrs. [redacted] at our
earliest mutual convenience.
If she would like to schedule a time to speak with our Senior Manager of
Global Promotions, she can contact the Promotions Department to have a
call time scheduled.

Have attempted to reach the member to help in resolving their concerns which per notes on the account have been addressed but will make sure that all concerns have been addressed. Left my contact information and will continue to reach out until everything has been addressed.
Stephen P[redacted]

I processed a reversal for a total of 11 months of the discrepancy in Personal Website charges for [redacted].  On a prior interaction with a Member Services Representative, the agent had reversed 4 charges to the account, though only one was successful in refunding to the original form of...

payment.  The remaining 14 charges are presently on the account as a credit, seeing as how the original card used for them is presently inactive.  I offered to process [redacted]'s usual monthly autoship order on her assigned date, January the 24th, using some or all of this credit towards the payment.  I will contact her affirming that I have done so on this day.We consider this matter resolved.