Young Living Essential Oils, LC

Have attempted to reach out to the member and will continue to do so to help resolve the issue. To clarify and we do apologize for the trouble, the catalog had a miss-print and the product number and price were that of a different starter kit which did cost less. The proper department
has been notified but no prices were raised, and unfortunately that starter kit has been out of stock for awhile. Once again we do apologize for the inconvenience but we will reach out to see if we can help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** ***

I have reached out to the member via phone and email, awaiting response. The intent is to provide reimbursement for products not received and to explain the government required tax structure we are required to remain compliant with. Pending ***'s response, we consider this matter
resolved

Complaint: ***
I am rejecting this response because: As of today, October 17, 2015, I have not received a phone call / message
Sincerely,
*** *** ***

Have spoken with *** and are in the process of helping member resolve her concerns

This member communicated with our Member Services department and resolved this issue (with replacement/fulfillment of items paid) directly after filing this complaint.Upon call review, we consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

have spoken with *** and am in the process of helping to get the situation resolved.Stephen P***

Complaint: ***I am rejecting this response because: The contention that the business left messages on my answering machine is not true
Sincerely,
*** ***

Have attempted to reach out to try and resolve the issue but have only received voice mail. Will continue to try and contact

I have spoke to our member regarding her commission checks that
were placed as a credit on her accountAs stated in our policies and
procedures in section and 7.7, we apply any commission checks that have
not
been cashed within days as a credit on the accountThis is to protect the
member's checks from being found by another individual and attempting to cash it
themselvesIn this situation, we can reissue checks to members if neededI
was able to come to a resolution for our member by getting her commission
checks out to herShe was happy with this resolution and we consider this case
solved

I reached out to *** about the missing order and let her know that I would look into the situation because even with orders that so have goods that are considered "dangerous goods," it shouldn't have affected the order as had happened because the ware house is equipped and knows how to deal with
such packages I let her know that one way or the other I would make sure that her order arrived the next day I left a message on her voice mail the next day after tracking the order and seeing that it had been delivered along with the replacement I followed up with her this morning and she had received both packages and I informed her that YL liked to error on the side of excess and so that there was also another replacement scheduled to arrive on Friday so she would be getting the order in triplicate :) Just one of those times when several people were trying to make sure that things were taken care of I let her know that I would send a return label and be in touch with her to make sure everything was to her satisfaction Close to being resolved but still some follow up left to get everything squared away.Stephen P***

","sans-serif">A Resin Burner has been shipped out today as a replacement for the Resin Burner that was given to [redacted] as a "gift" from a member of Young Living
that was moving out of the country. At this time, we do consider this case
resolvedThe Resin Burner that was sent out was done as a show of good
will even though Young Living was under no obligation to do soYoung Living will replace any product that breaks or is faulty as long as it is within the warranty time frame which for most products (like a Resin Burner or a Diffuser) is one year from the purchase date. Young Living's Policies and procedures require all members seeking replacements to provide the account on which the order was originally placed on to verify the warranty time frame[redacted] stated to our email representatives that she is the owner of three corporationsI am sure she has policies and procedures that are followed to ensure that all business practices are done correctly and professionally on her end and would understand the complexity of the situation. I completely understand the frustration in a situation such as this; however, when she requested a replacement for a product that is faulty or ceased to function, our email representatives followed our policies and procedures by requesting the account, and or the order number the product was purchased onThis was to verify if the warranty was still valid, and also the account where the purchase was made is needed to set up a replacement orderThis would be more difficult to obtain on our end from a member that is no longer in the country, whom we are unaware of who the account holder is. In this case [redacted] said on 1/21/that her friend bought
it before Christmas of last year and kept it to give to her a few months before as a
present." To clarify, the Resin Burner sells for $retail and $wholesale valueYoung Living does not sell Resin Burners that cost $(which she stated), so there may be some confusion in this matter. Since the Resin Burner was given as a gift and per [redacted]'s email, it appeared that the Resin Burner was indeed outside of the warranty time frameOur Email Representatives asked [redacted] repeatedly for any additional information to assist them in locating the account and the order the Resin Burner was placed onAll email communication has been reviewed to ensure that this situation was handled on a professional levelAs I would hope [redacted] requires of her own employees for the businesses that she runsYoung Living goes out of its way to help members and non-members alike in situations like these, but since no account information was provided (Not even a name of the individual she received it from), there was little to no information for us to go off of, nor an account to have the replacement order set up onThis would be needed to ensure inventory accuracy as well as reported to our Quality Assurance departmentWe do file Product Complaint Records for any item that fails to operate correctly whether it is, or is not out of the warranty time frameWe do sincerely apologize for the inconvenience this has caused [redacted]Since [redacted] had not made the purchase, nor assisted us in locating the account, there was only one way to reach a resolution to this situationWe do want her to enjoy the Resin Burner and have one that worksThe only way to get around not having the account information, was to purchase one through the employee store using my own reward points which was approved by Young Living. You should receive it sometime next weekI will monitor the tracking to make sure it arrives.We hope this information is substantial enough for a proper understanding and evaluation of the situation that had taken place and why it was not resolved within the first few attempts of communication.Sincerely;Stephen P[redacted]

I resent my original email to [redacted] on Monday 2/13, which includes contact information for the department she'll need be in contact with, [email protected] the email from the email address saved on to her Young Living account, the same as the one listed on this report, is sufficient verification to reference and access the account.

I have applied the refund of $2.00 to this member's original form of payment.  I also applied a $10 credit to the account for the discrepancy.  Our team is also in regular communication with IT so as to investigate the discrepancy.

members
Roman"> account has been queued for termination and
the note number for confirmation is [redacted] as per members request and we consider this case resolved.Stephen [redacted]

I reached out to [redacted] to advise her that, as requested, I have made an exception to our typical policy regarding
backordered items and have issued a refund, to the original form of
payment, for the entire order placed <this includes the V6 Vegetable Oil product received by the member as...


well as the 2 backordered items.>  She will likely still receive the backordered items when they are automatically shipped as they become available, which will not affect this refund.  We consider this issue resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Stephen P[redacted] has not tried to recontact me. He left me a wrong...

email address. I there for had to wait on the companies live chat for over 25 mins to try and get his right email, which they would not give me , but promised that they sent him an email of the times that I would be available. There has yet to be any contact made from the company since .
Sincerely
[redacted]  [redacted]

After speaking with [redacted], and asking what her desired results would be,  two return labels were sent to her so that she could send back both orders and receive refunds for them.  [redacted] emailed me once she received the pending order and both labels and that both orders were on their...

way back.  The  orders have been refunded as per her request.  I also let her know that for any reason she could contact me and I would be happy to help.  Also because of the frustration Young Living did give a complimentary order  and we  feel that this case has been resolved. Sincerely;Stephen P[redacted]