Young Living Essential Oils, LC

I spoke with [redacted] and let her know that her response had been received and that the department that handles those requests is backed up and it does take a few weeks for them to actually take care of the request, but if she does send in a request within the correct time frame and does receive an...

automated response from that department that the request was received, that she would be good to go it just takes a little time.  Her request was taken care of and we consider the issue resolved.Stephen [redacted] P[redacted]

I
have attempted to reach out to the member regarding her
concerns about the sale promotion that occurred three weeks after purchasing her start kits.
We will continue to try and contact member about this issue; however, there
would have been no way to let the member know about the upcoming sale because
promotions such as these are not
known company wide, until
the day before or the day of the promotion

Dear Ms. [redacted],
We
are reaching out today regarding Report ID [redacted], expressing your
concern with
receiving a refund for your returned package.  While we are very sorry
to hear your plans for our products has changed, we are happy to
help and reverse these charges to the original...

form of payment in full. 
We are also able to accommodate the request
for reimbursement in returning these items and have verified the
appropriate information to send this via Postal Mail to you.  We invite you to contact us with any further concerns
regarding this matter or any other.  We
apologize for our delay in having handled this matter prior to these
communications, and are happy to consider the matter resolved.
Sincerely,
Ian W.
Special Projects/Support Team

I spoke with the member and have the item plus a complimentary oil to help with the situation going out overnight and will send tracking info. as soon as I have it.  I did apologize for the situation but consider the problem resolved.Stephen P[redacted]

I spoke with [redacted] and have agreed to make a one time exception to our warranty policy and supply a replacement diffuser.  This order has begun processing, and an email was sent as confirmation.We consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am unable to log in to my account; and assume that is because Young Living deleted my account as I requested. Thank You so much for assisting me in this matter.
Sincerely,
[redacted]

Have attempted to reach out to member and as of yet been unable to contact will continue to contact member to see about a resolution.

I contacted [redacted] via email, having had a lack of success on the phone.  I made an exception to send a replacement equivalent of the diffuser unit, which was out of its 12 month warranty.We consider this matter resolved.

We are unable to offer further concessions
due to the volume of concessions already awarded to the account
(totaling $115 in wholesale product value, in addition to an order
having been shipped without shipping costs and the offer of the same for
the most recent order.)

called and left voice mails and contact info.  will continue to try and reach member.[redacted]

Dear Mr[redacted],
We are reaching out today regarding Revdex.com
Report ID [redacted], expressing frustration with getting information about an
order in transit and in attempting to make changes. Having seen the report filed last night, we
spoke this morning via phone and have
processed a refund and provided a return
shipping label via email. We left
information on your account indicating we are happy to apply the Essential Rewards
Points lost when opting out of the program if you decide to do so going
forward. We have also provided tracking
information and options for Package Interception, available to the member
through the USPS website, and sent an email including confirmation for your
records. We
invite you to contact us with any further concerns regarding this matter or any
other, and are happy to have been able to help provide a resolution for you
Sincerely, Ian - Special
Projects/Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
  Young Living should monitor more closely the activity of it's consultants for their own brand protection.  I would also like to mention that though Young Living states they are not directly involved, there was no offer made to send me an orb diffuser should the member not come through with her promise.  I will wait and see if the member, [redacted], does indeed send me the orb.
Sincerely,
[redacted]

I contacted [redacted] explaining the source of the charge he's mentioned, involving a desired return/exchange for an expensive.  The additional charge of $17.44 was for the difference in the new/desired product <$96.36> and the product value of the returned product being applied to that cost...

<$78.92>.We consider this inquiry to be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I advised [redacted] as follows, per our Conduct department manager : Thank
you for taking the time to contact us.  We are sorry to hear of your
desire to leave Young Living. It is always our goal to ensure that our
members have a positive experience through all dealings with our
company....

In order to formally terminate your Young Living account, you
must first submit a “Request for Termination Form” (attached) to [email protected].  
When
you initially signed up as a member, you agreed to Young Living
Policies and Procedures.  In the Policies and Procedures it states: “If
any member does not place a minimum order for 12 consecutive months,
that member is considered inactive and deleted from the Young Living
Database”.  As a direct sales company, Young Living keeps this
information to prevent members from signing duplicate accounts or change
sponsorship outside of policy.  
Young
Living upholds its responsibility to lead the industry in compliance
with federal and other regulations. Every individual member’s compliance
plays a key part in our success and future.  Thank you for your time,
and understanding in this matter.  Have a wonderful day.We consider this issue to be resolved.

Dear Mrs[redacted],
We are reaching out today regarding Report ID [redacted], in
which you explain frustrations with out of stock products. We're reaching out today in the hopes to
extend our regret and assistance, as well as to show our concern for a
resolution for you. We reached out on
February 19th after hearing about and researching the experience in
attempting to remedy the situation and for the lack of clarity in the PV
Assistant feature and the 3, 6, 9, and month Loyalty Gifts. We
have also explained errors in communication regarding the total and verified
the requested refund was processed upon our last interaction via email on
February 16th and have communicated coaching and correction for the
error We have expressed desire to
provide help in maintaining a successful Essential Rewards Program and extended
an offer for the item which was out of stock during the incident to be sent at
no cost, as well as to make accommodation in maintaining the Loyalty Gifts. We have invited Mrs[redacted] to contact us regarding
this matter or any other and consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me. Thank you so very much. The Revdex.com was able to resolve in one day, a transaction that had taken me weeks without success.
Sincerely,
[redacted]

Dear [redacted],
We are reaching out today
regarding Report ID , expressing your further concerns with receiving a delayed
commission check. We are happy to see a Member
Services Supervisor and Special Projects Team have been in communication with
you and our Treasury department to assure
that your commission check was
processed. We have also submitted the
funds via direct deposit and provided confirmation via emailWe apologize for our delay in having finalized
this sooner, and appreciate you allowing us to take care of you in the
matter. We invite you to contact us with
any further concerns regarding this matter or any other, and are happy to have
been able to resolve the issue for you
Sincerely, Ian - Special
Projects/Support Team

I have tried reaching out to the member and have been unable reach them.  I will continue to try so that we can address all issues.