Young Living Essential Oils, LC

Hello, Thank you for the e-mail.A couple days ago Young Living contacted me by e-mail and asked me to send them the receipt of the purchase of the Premium kit againI sent it to them and I recieved the message that I am now a member.However, they treat their customers poorly and communicate badly Every time I was contacted it was by different people who were unaware of the situation and couldn't help I ended up having to explain to them the same thing again and again.I wish they woud at least admit that their representetives made a mistake and apologize for once instead of just getting things done in an unproffesional manner I may use their product but I will never recommend this company's product to my friends.Also, I will tell people around me what happened to me and how unproffesionaly the customer service of Young Living is operated.Sincerely,Ayako K [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The response is not true I have countless emails from this company where it is obvious I responded While my money was finally returned I want it to be shown that the customer service with Young Living is beyond terrible and they their response is a statement I am currently trying to close my account with them but they won't close it, they keep trying to send me a monthly order I have told them over and over not to send Young Living causes nothing but frustration Sincerely, [redacted]

I reached out to ***, offering the desired resolution Awaiting response from the member, and will also offer further concessions for the inconvenience.We
consider this matter resolved

We have spoken with the member and apologized for the situation concerning her orderI was able to go ahead and see that the order has been replaced and was expedited on the shipping last time she called in, which was on the 29thMember is aware and I have even offered to give her the tracking
number to the replacementOn top of the replacement, because of the inconvenience I have offered to cover her shipping and more, by adding credits to the accountI have ask if there was anything else we could do and was told noWe consider this resolved.Sincerely,*** ***

I contacted *** to advise that her upline leadership had already had contact with us and processed a reversal of the order and applied a credit to the Young Living account. I also sent a complimentary order containing the products which were out of stock previously and credited for,
though I left the credit for the items on the account as well.We consider this matter resolved

I am attempting to speak with *** but have only been able to get voicemail, I have left messages with my personal contact infoand I will continue to reach out so help get this situation resolved; however, I did refund $to the credit card on file which is the amount
desired.Sincerely;Stephen *** P***

I verified that the requested refund had been processed to the original form of payment. I also advised the member that, depending on the protocol for each bank/credit issuer, we are instructed to advise them of the 3-business day window for funds to be available.We consider the issue
resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have forwarded the member's concerns in regards to
fraudulent activity on the behalf of an independent distributor to our
Conduct and Legal departments. The $charge for the change to the
account which was indicated as not being requested by the member, but by
another via
fraudulent means, was reversed. This balance of $was
refunded to the original form of payment, incurring no further owing
balance on the account
Pending further action from our Conduct and Legal departments
in response to another individual allegedly fraudulently signing a
document in this member's name, we consider this matter resolved

Complaint: ***
I am rejecting this response because: This matter will not be resolved unless the sponsor, Angela Brooks, acknowledges that she did this. I want to know what disciplinary action takes place, if any. It's more a matter of principal. I also need to be changed to another sponsor immediately and would like Young Living to contact me directly to complete this
Sincerely,
*** ***

Complaint ID *** - The requested reversal of charges was processed and refunded to the member's credit card on 3/31/2017. Note/internal reference #*** for these changesOur Conduct department indicated on 4/12/they intended to contact member

Complaint: ***
I am rejecting this response because:He tried calling once but I was unable to take the call at the
timeI tried returning his call twice now and also sent an email as he asked in the voicemail but nothing since
UPDATE: I did try reaching out to customer service for an update todayThe service rep said the item was still on backorder and didn't know when it would be inI asked for a refund and they said they refunded it so I will wait and see
Sincerely,
*** ***

We
have made the exception to refund Ms*** for all products, both related to the reaction and not, in the last two months
of orders, passed the time frame that the allergic reaction
initiated. We were unable to compensate her passed the last days of
orders on her account, and
we are unable to refund for products purchased on a different
account.As the health
and well being of our members is important to us, we have recommended consulting further with a medical doctor regarding her reaction and to discontinue usage until advised by a medical professional otherwise

We spoke to our member regarding the order that was charged to her accountShe had contacted us before her Essential Rewards order was supposed to processSo what we was able to do for her is refund the entire order back to the original form of payment without having to have her send the package
back to usWe have also allowed her to keep the package she is receiving as a courtesy for this whole issueSincerely,Billy S***

Have tried to contact member and have left voice message with my personal contact to help resolve the current issue. Will continue to reach out to member.Stephen P***

Called member to see if I could help resolve her issue. Left a voice mail with my personal contact info and will continue to try and reach out to member.Stephen P***

Complaint: ***
I am rejecting this response because: Ian, This is the message you have sent to Revdex.com: "MESSAGE FROM BUSINESS:I reached out to ***, offering the desired resolution Awaiting response from the member, and will also offer further concessions for the inconvenience.We consider this matter resolved." Even though I do appreciate YL products and have spends THOUSANDS of dollars over the last two years, I am to the last straw of having had problems with customer service from Young Living, unfortunately The evening of the 18th was to my breaking point YL wasted so much of my family time, my work time, and my energy and emotion in that final evening, not to mention all of the wasted hours previously attempting to fix issues - time I should NOT have had to put into fixing anything! I have dropped my order to completely the lowest possible while I decide what step to take next - to just drop out of my membership completely is what my likely plan is I am just so sick of my time being wasted, and the stress is not worth the benefit I think it is awful how in a situation such as this, YL would choose to offer a $credit - that was just pouring salt in the wound -basically telling me, "Hey, all the hours of time and stress and problems caused, hours that will be waste to fix and make up for the problems we just caused you are worth $That's all We don't consider you worth anything more than that, we are not considerate of your time and family and business, we want to make sure you understand how little we care and how, truly, having you as a customer is not that important to us." The resolution here has to be a show from Young Living that they were wrong, that they care, that my time and my business is worth something to YL The message you "reached out" to me with has told me nothing Please make considerations of my time and worth and reach out to me at that time. Thank you,
Sincerely,
*** ***

We have applied the requested refund in our system and advised the member of the time frame to expect the funds to be available through PayPal.We consider the matter resolved

Our Treasury department has reversed the charges for these orders. We consider this matter resolved