I have spoken to this company several times about sending me threatening letters to my home and businessI explained to them that their terminals were sent back 2yrs ago when I started a new contract with them with different merchant numbers & different leasing numbersThe sent me two new ones on 2/02/I sent the old ones back with the return labels that was provided by themI also paid all leasing fees and the contract ended 2/I have two stores & only need two terminalsIn speaking with them they keep saying I have to give them $This seems like a scam to get money out of my businessI'm current on my two current leases with them & I even emailed them my bank statements to prove thatThis company employees are very rude and demanding they stated they can't find no record of me returning my equipment, But it doesn't take years for a company to say they never received itThe lease number is *** merchant account ending in*** They have turned this over t
have only been with 1st data for a month and their service has almost destroyed our business with several clientsbeen in business since and they put us threw hellgoing back to paypal where you get your funds in minutes and no games or surprise monthly fees paypal takes the fee right up front before they send you your funds promptly within minutes
I have been faxing the same information numerous times to this company ti receive an $checkI was using the companies pay card until I opened my own bank accountI have been going back and forth with this company since January to receive my moneythe employees on the phones tell me the same thing over and over, and always end up leaving out certain things I have to do before I am allowed to have my check sent to my houseI no longer have the prepaid card from their company so they ask me to fax them my SSC, phone number, name, and signature to take the hold from the card off my account, but then complain that it is too blurry and that I must send the information againThen when I asked to close the account they wanted me to send the same information again, and that they will send me my check but they will have to take a sending fee out of my check leaving me with only $Again I have been sending valuable information over and over again to this company since January o
First Data merchant services provides credit processing for my two very small businessesI have leased equipment through First Data Global LeasingThey work off each otherFebX XXXX I rcv'd email saying my equipcould not be updated, was termed "end of Life"! Only answer = new equip and new leaseI rcvd' email Feb with new lease offer but then I asked ''sLike....according to website this upgrade needs to be reached by June 2018, not March and why is my terminal not useable? Mr*** *** (my agent) said he would check and get back to meI never again heard from salesman *** but rcv'd another email voiding my new lease offerAll is good'?? March X XXXX at 4:30pm my credit term shuts down/not useableCalled help desk - only answer is new term and new leaseI have mosremaining on lease for orig equipthat nobody can find'? But $is taken out of my account every monthFirst Data and cohorts sold me a lease in Augand under their own discretion have taken awa
I contacted my local first data service agent and informed him we were closing our business and looking for a new storeWe needed to discontinue their services until we found a new storeThey still charged us until our back account drained causing an extensive amount of feesThey informed me that the local agent we deal with is no longer with the company and since we dont have proof of him stopping our service we have to pay the feesAs it stands the fees from them and our overdraft fees total around
We are being charged for something we didn't agrre to, I have cancelled with the original company and now the machine company is wanting to charge me!
We switched Credit Card Machines in September, that company did not tell us we would be sold to another company, this company used First Data for the credit card MachineWe have cancelled our service beginning in March and paid the fee for cancellation, I asked for the address to send the credit Card Machine back and they gave the on formation for First DataI called and they told me they needed a cancellation letter, I faxed it to them even I had no contract with them and that is all I heard!! we just received a bill for the credit card machine when I asked for the address to and now we have been sent a bill for the credit card machine,
In May 2015, we changed our merchant credit card processing account from First Data Merchant Services to Net1/Sage Payment SolutionsHowever, our American Express entitlement number somehow directed a portion of our December sales to First Data Merchant ServicesMyself and other representatives of our business have made contact with First Data multiple times regarding this issue, though they will not release the fundsEvery time I called, they said 24-48hours, and then nothingIn addition, we have been passed from one representative to another repeatedlyCurrently, we are working with Melissa Weaver, however she will now not return any of our phone calls or phone calls made on our behalfThe one time our representative could get in touch with Melissa Weaver, she said she was 'waiting on the processing departement.'
I had my services started with wells Fargo Merchant services on Jan 9, 2013.They sold me the credit card machine for $and they made installments for itThe monthly installment was $42.40, which suppose to be ended in months on 2/9/But unfortunately First Data Services had charged me for months extraI have tried every way to contact them but no resultI want the company should return my money in the amount of $and release the equipment with me , which I have already paidPlease help to resolve thisThank you
Product_Or_Service: 1/9/
Account_Number: ***
I called on August 24th to cancel my account since my lease was final up with my credit card processing I stated I wanted to cancel and spoke with a supervisor She then transferred me to the company involved with returning my equipment We closed our business so I haven't been paying attention to our bank statements as nothing really has been going in or out I got a call that our account was overdrawn I go in and look and I've been charged almost $between lease payments, fees, and amounts I don't even know what are for When I called today I asked to speak with a supervisor She said that the account was still open because when I called I only inquired about canceling and the call was disconnected before it was canceled I wasn't disconnected...I was transferred so I could talk to the leasing company I did say I wanted to cancel and even when I spoke with the leasing company they verified that there was a request to cancel I want this ridiculous amount of fees that
I want to file a complaint against First Data Merchant Services in Hagerstown, MDand PNC Bank Merchant Services which is in Lexington, Kentucky
I was never late with my payment and I had the service with First Data Global Leasing for over a year while I owned my own business Best Nails #*** I gave my notice timely when I was closing my business and I was told I would receive a final notice of what was owed I left the country to visit my family due to illness On my return, I had an invoice waiting which I mailed final payment in promptly First Date Merchant Services Corpis reporting that I was one month late to the credit bureaus and it is causing me from buying a home for my family I was never late and I gave my notice and was ready to settle immediately and was told I would receive an invoice It was paid on my return and I feel that the company is hard to deal with because I could have paid this over the phone when I gave my notice before submitting it in w
First Data Merchant Services signed me up to services without my permission and did not notify meThey charged times more then they should
They signed me up to services without notificationThen I had to spend hours trying to cancel the service and only got minimal credit for money they charged without permissionMy monthly charges went from $to $and more plus the charges were made to look like a bankcard credit card payment and not a credit card processing fee
Not a company I want to be with ever againThe money I have lost isnt have of what I am concern aboutIt's the professionalismRob in the fraud investigation department hung up on me numerous timesThe people under him do not even return your callsI am simply trying to get the money I lost backI wish I could rate a zero star cause that's what this company deserves in my book
I use the merchant services product I took a credit card and used the chip reader and had customer sign and have been unable to collect my monies
I was contacted by my bank on Thursday, March asking me if it was okay to release info regarding my account to the processor (length of time of account, nsf history, avg daily balance) I agreed to release that information Still no funds on Friday Bank manager dug in and was told funds would be deposited on Monday if we showed them the customers repair order (we are a service industry business), we complied This customer was in my business, his credit card was chip verified, signature provided and signature verified and still today, Monday, April 3, still no release of my funds This is approx $15,of a small businesses cash flow they are holding Four families will be unemployed and income deprived as a result of overbearing reactions to a completely legitimate transaction When attempting to reply to emails, we get me
I was advised $stafee would be waived when I signed up
When I switched CC companies I was advised they would waive the $startup feeWhen I was billed I ctc them and the agent stated she saw how they were waiving fee and she would issue the refundHowever, she said I would have to run transactions before receiving refundWhen I never received the refund I called them back and they advised me that their finance deptdenied the refund even though they had promised me twice they would do so
A credit card processing company leased the equipment without notifying me that this was a contract equipment never worked according to our expectations And the sales agent didn't bothered to get back with me for more then months After months I got copy of contract and was notified that this is months lease termPlease guide me or do something
Product_Or_Service: Clover pos
Account_Number: Lease no XXX -XXXXXX
Due to misrepresentation, we were stuck in a month contract that did not perform like promisedNow, we are expected to pay $up front
We started working with Prestige Payment Solutions in January *** *** promised in writing a 1% rate on all CC transactions and 0% debit card transactionsIt was never disclosed that we would be working with another company (First Data) We were also promised a Clover machine that would be compatible with quickbooks for accounting purposesWe were sent a different model of key pad, but I did not complain since we were going to be saving at least 2.5% (1.5% more than promised in writing) on all transactionsFor the first few months, I noticed we were getting charged anywhere from 5% to 9%After trying to get a hold of *** ***, I finally got a hold of *** Henson of National Payments (Prestige Payment Solutions)? We had to settle for 2.5% that she refunded for a few monthsThen it became difficult to get a hold of her, and
When initially contacted, I was very clear that I had an existing cash advance/loan through my current processor that would have to be completely covered in order for me to switch
The advance amount discussed at the time was "around $10,000" and the terms given were 7% on the loan and a 7% holdback from credit card transactions for repayment
Processor "fees" would be $49mo for a non-contract agreement (terminal lease amount through First Data but didn't include automatic upgrades and such coverage.) Another option would be monthly fee of $with 3-year contract (lease agreement include all coverage of terminal and free paper supply.) Both options had the same processing rates - which were fixed (as laid out in the agreement form) and set charges would never increase as long as I continued processing through Direct ProcessorsMy current processor furnished terminal at no charge, but I was assured that the difference in processing fees would more than make up for the added lease ch
I need help filing a complaint regarding a reimbursement I am dueCard Service ***I requested that my account be cancelled back in May of and then again on 2/13/2018.I would like to be reimbursed for at least the service charges from 2/13/onward as well as the unwarranted $early cancellation feeWhich equates to $344.00.I have a complaint in with the Washington Branch regarding Card Connectcontinental drive king of Prussia PA whom I believe is Card Service WBS's parent company They are claiming they can not refund me because it is Card Service WBS who owes meI feel like everyone is trying to pass the buck.Both of these companies are affiliates of First Data***so I don't know who is responsible, but I just want to be reimbursed.Thank you so much for your help!Sincerely, ***
Product_Or_Service: merchant services
I have issue with First Data Glover leasing Company for high termination fees for returning credit card machineWe opened small deli shop for over years at Indianapolis, IN We are using the First data merchant service for over years for credit card process since we opened the business
We used to have own credit card machine but this time the representative push me to have leasing the credit card machine because of high technology in computer program that it is better to be leasing a credit card machine But Sales person did not inform me for this contract is 4years and high termination fees If I had known this, I should get own credit card machine
However, current economy situation has not been kind and we have been incurring debtsThis result of financial hardship, make us to close store permanently This result, I want to return credit card machine to the leasing company
The customer representative said that we had a contract from Nov to Nov
I work for flying j/ pilot travel center,The scheduled pay date it Every MondayI get my deposit on a Money Network CardI called and spoke with a supervisor, only for him to tell me that my paycheck will not be released untill the 16th which is actually a day after I am to be paidI feel like just because it's a holiday is the reason that they are holding my paycheckI don't know if my problem is actually with this company or my CompanyIf it is with my Company than so be itI contacted both companies and both stated that there was nothing to do, and they hands are tied.Product_Or_Service: Bank
I have spoken to this company several times about sending me threatening letters to my home and businessI explained to them that their terminals were sent back 2yrs ago when I started a new contract with them with different merchant numbers & different leasing numbersThe sent me two new ones on 2/02/I sent the old ones back with the return labels that was provided by themI also paid all leasing fees and the contract ended 2/I have two stores & only need two terminalsIn speaking with them they keep saying I have to give them $This seems like a scam to get money out of my businessI'm current on my two current leases with them & I even emailed them my bank statements to prove thatThis company employees are very rude and demanding they stated they can't find no record of me returning my equipment, But it doesn't take years for a company to say they never received itThe lease number is *** merchant account ending in*** They have turned this over t
have only been with 1st data for a month and their service has almost destroyed our business with several clientsbeen in business since and they put us threw hellgoing back to paypal where you get your funds in minutes and no games or surprise monthly fees paypal takes the fee right up front before they send you your funds promptly within minutes
I have been faxing the same information numerous times to this company ti receive an $checkI was using the companies pay card until I opened my own bank accountI have been going back and forth with this company since January to receive my moneythe employees on the phones tell me the same thing over and over, and always end up leaving out certain things I have to do before I am allowed to have my check sent to my houseI no longer have the prepaid card from their company so they ask me to fax them my SSC, phone number, name, and signature to take the hold from the card off my account, but then complain that it is too blurry and that I must send the information againThen when I asked to close the account they wanted me to send the same information again, and that they will send me my check but they will have to take a sending fee out of my check leaving me with only $Again I have been sending valuable information over and over again to this company since January o
First Data merchant services provides credit processing for my two very small businessesI have leased equipment through First Data Global LeasingThey work off each otherFebX XXXX I rcv'd email saying my equipcould not be updated, was termed "end of Life"! Only answer = new equip and new leaseI rcvd' email Feb with new lease offer but then I asked ''sLike....according to website this upgrade needs to be reached by June 2018, not March and why is my terminal not useable? Mr*** *** (my agent) said he would check and get back to meI never again heard from salesman *** but rcv'd another email voiding my new lease offerAll is good'?? March X XXXX at 4:30pm my credit term shuts down/not useableCalled help desk - only answer is new term and new leaseI have mosremaining on lease for orig equipthat nobody can find'? But $is taken out of my account every monthFirst Data and cohorts sold me a lease in Augand under their own discretion have taken awa
I contacted my local first data service agent and informed him we were closing our business and looking for a new storeWe needed to discontinue their services until we found a new storeThey still charged us until our back account drained causing an extensive amount of feesThey informed me that the local agent we deal with is no longer with the company and since we dont have proof of him stopping our service we have to pay the feesAs it stands the fees from them and our overdraft fees total around
We are being charged for something we didn't agrre to, I have cancelled with the original company and now the machine company is wanting to charge me!
We switched Credit Card Machines in September, that company did not tell us we would be sold to another company, this company used First Data for the credit card MachineWe have cancelled our service beginning in March and paid the fee for cancellation, I asked for the address to send the credit Card Machine back and they gave the on formation for First DataI called and they told me they needed a cancellation letter, I faxed it to them even I had no contract with them and that is all I heard!! we just received a bill for the credit card machine when I asked for the address to and now we have been sent a bill for the credit card machine,
In May 2015, we changed our merchant credit card processing account from First Data Merchant Services to Net1/Sage Payment SolutionsHowever, our American Express entitlement number somehow directed a portion of our December sales to First Data Merchant ServicesMyself and other representatives of our business have made contact with First Data multiple times regarding this issue, though they will not release the fundsEvery time I called, they said 24-48hours, and then nothingIn addition, we have been passed from one representative to another repeatedlyCurrently, we are working with Melissa Weaver, however she will now not return any of our phone calls or phone calls made on our behalfThe one time our representative could get in touch with Melissa Weaver, she said she was 'waiting on the processing departement.'
I had my services started with wells Fargo Merchant services on Jan 9, 2013.They sold me the credit card machine for $and they made installments for itThe monthly installment was $42.40, which suppose to be ended in months on 2/9/But unfortunately First Data Services had charged me for months extraI have tried every way to contact them but no resultI want the company should return my money in the amount of $and release the equipment with me , which I have already paidPlease help to resolve thisThank you
Product_Or_Service: 1/9/
Account_Number: ***
I called on August 24th to cancel my account since my lease was final up with my credit card processing I stated I wanted to cancel and spoke with a supervisor She then transferred me to the company involved with returning my equipment We closed our business so I haven't been paying attention to our bank statements as nothing really has been going in or out I got a call that our account was overdrawn I go in and look and I've been charged almost $between lease payments, fees, and amounts I don't even know what are for When I called today I asked to speak with a supervisor She said that the account was still open because when I called I only inquired about canceling and the call was disconnected before it was canceled I wasn't disconnected...I was transferred so I could talk to the leasing company I did say I wanted to cancel and even when I spoke with the leasing company they verified that there was a request to cancel I want this ridiculous amount of fees that
I want to file a complaint against First Data Merchant Services in Hagerstown, MDand PNC Bank Merchant Services which is in Lexington, Kentucky
I was never late with my payment and I had the service with First Data Global Leasing for over a year while I owned my own business Best Nails #*** I gave my notice timely when I was closing my business and I was told I would receive a final notice of what was owed I left the country to visit my family due to illness On my return, I had an invoice waiting which I mailed final payment in promptly First Date Merchant Services Corpis reporting that I was one month late to the credit bureaus and it is causing me from buying a home for my family I was never late and I gave my notice and was ready to settle immediately and was told I would receive an invoice It was paid on my return and I feel that the company is hard to deal with because I could have paid this over the phone when I gave my notice before submitting it in w
First Data Merchant Services signed me up to services without my permission and did not notify meThey charged times more then they should
They signed me up to services without notificationThen I had to spend hours trying to cancel the service and only got minimal credit for money they charged without permissionMy monthly charges went from $to $and more plus the charges were made to look like a bankcard credit card payment and not a credit card processing fee
Not a company I want to be with ever againThe money I have lost isnt have of what I am concern aboutIt's the professionalismRob in the fraud investigation department hung up on me numerous timesThe people under him do not even return your callsI am simply trying to get the money I lost backI wish I could rate a zero star cause that's what this company deserves in my book
I use the merchant services product I took a credit card and used the chip reader and had customer sign and have been unable to collect my monies
I was contacted by my bank on Thursday, March asking me if it was okay to release info regarding my account to the processor (length of time of account, nsf history, avg daily balance) I agreed to release that information Still no funds on Friday Bank manager dug in and was told funds would be deposited on Monday if we showed them the customers repair order (we are a service industry business), we complied This customer was in my business, his credit card was chip verified, signature provided and signature verified and still today, Monday, April 3, still no release of my funds This is approx $15,of a small businesses cash flow they are holding Four families will be unemployed and income deprived as a result of overbearing reactions to a completely legitimate transaction When attempting to reply to emails, we get me
I was advised $stafee would be waived when I signed up
When I switched CC companies I was advised they would waive the $startup feeWhen I was billed I ctc them and the agent stated she saw how they were waiving fee and she would issue the refundHowever, she said I would have to run transactions before receiving refundWhen I never received the refund I called them back and they advised me that their finance deptdenied the refund even though they had promised me twice they would do so
A credit card processing company leased the equipment without notifying me that this was a contract equipment never worked according to our expectations And the sales agent didn't bothered to get back with me for more then months After months I got copy of contract and was notified that this is months lease termPlease guide me or do something
Product_Or_Service: Clover pos
Account_Number: Lease no XXX -XXXXXX
Due to misrepresentation, we were stuck in a month contract that did not perform like promisedNow, we are expected to pay $up front
We started working with Prestige Payment Solutions in January *** *** promised in writing a 1% rate on all CC transactions and 0% debit card transactionsIt was never disclosed that we would be working with another company (First Data) We were also promised a Clover machine that would be compatible with quickbooks for accounting purposesWe were sent a different model of key pad, but I did not complain since we were going to be saving at least 2.5% (1.5% more than promised in writing) on all transactionsFor the first few months, I noticed we were getting charged anywhere from 5% to 9%After trying to get a hold of *** ***, I finally got a hold of *** Henson of National Payments (Prestige Payment Solutions)? We had to settle for 2.5% that she refunded for a few monthsThen it became difficult to get a hold of her, and
When initially contacted, I was very clear that I had an existing cash advance/loan through my current processor that would have to be completely covered in order for me to switch
The advance amount discussed at the time was "around $10,000" and the terms given were 7% on the loan and a 7% holdback from credit card transactions for repayment
Processor "fees" would be $49mo for a non-contract agreement (terminal lease amount through First Data but didn't include automatic upgrades and such coverage.) Another option would be monthly fee of $with 3-year contract (lease agreement include all coverage of terminal and free paper supply.) Both options had the same processing rates - which were fixed (as laid out in the agreement form) and set charges would never increase as long as I continued processing through Direct ProcessorsMy current processor furnished terminal at no charge, but I was assured that the difference in processing fees would more than make up for the added lease ch
I need help filing a complaint regarding a reimbursement I am dueCard Service ***I requested that my account be cancelled back in May of and then again on 2/13/2018.I would like to be reimbursed for at least the service charges from 2/13/onward as well as the unwarranted $early cancellation feeWhich equates to $344.00.I have a complaint in with the Washington Branch regarding Card Connectcontinental drive king of Prussia PA whom I believe is Card Service WBS's parent company They are claiming they can not refund me because it is Card Service WBS who owes meI feel like everyone is trying to pass the buck.Both of these companies are affiliates of First Data***so I don't know who is responsible, but I just want to be reimbursed.Thank you so much for your help!Sincerely, ***
Product_Or_Service: merchant services
I have issue with First Data Glover leasing Company for high termination fees for returning credit card machineWe opened small deli shop for over years at Indianapolis, IN We are using the First data merchant service for over years for credit card process since we opened the business
We used to have own credit card machine but this time the representative push me to have leasing the credit card machine because of high technology in computer program that it is better to be leasing a credit card machine But Sales person did not inform me for this contract is 4years and high termination fees If I had known this, I should get own credit card machine
However, current economy situation has not been kind and we have been incurring debtsThis result of financial hardship, make us to close store permanently This result, I want to return credit card machine to the leasing company
The customer representative said that we had a contract from Nov to Nov
I work for flying j/ pilot travel center,The scheduled pay date it Every MondayI get my deposit on a Money Network CardI called and spoke with a supervisor, only for him to tell me that my paycheck will not be released untill the 16th which is actually a day after I am to be paidI feel like just because it's a holiday is the reason that they are holding my paycheckI don't know if my problem is actually with this company or my CompanyIf it is with my Company than so be itI contacted both companies and both stated that there was nothing to do, and they hands are tied.Product_Or_Service: Bank