After much contemplation, I've realized going with First Data as a merchant was the biggest mistake of my lifeLots of hidden fees that are never disclosed, there is no structure or system in place, this place is a circusYou will be promised calls back from a "risk manager" that will never happen, and they will hold funds ransom for no disclosed reasonFranc1ne in the "risk dept." threatened to completely freeze our account because we were not happy with her holding our funds ransomI'm filing a suit against this excuse of a merchant service, as well as Franc1ne H***
The First Data collection department stole $from my checking account!!!
I had a merchant account (Merchant Number is XXXXXXXXXXXX) in Ignite Payments (first data partner)In early September, my
account was closed without any noticeThere were three payments ($490, $and $157) which I received through their gateway, but they never sent them ($in total) to my bank account!
More ever, on 9/15/2016, they withdraw $from my checking account ! I don't know what's
that, and I didn't get any notic about these withdrawsI called their customer services, and
the representative told me that the collection department charged those $3000!
I submitted a complaint (Revdex.com Complaint Case# XXXXXXXX) more than half years agoAt that time, they replied that:
'These funds will be held for the greater of six months or longer as is consistent with the MasterCard and Visa Rules and RegulationsThe funds will be used to fund potential chargebacksIf, in the allotted time frame,
In 09/13, I requested a credit card processing system at Bank of America to use from my IPhone, & was sent the wrong machine -intended for retail sales, from FIRST DATA
I immediately contacted the person at BofA who had signed me up for this to alert him I had received the wrong machine, & was told to bring it back to the bank- which I didI was told the service was cancelled, and was signed up for the correct service- Bank Of America Mobile Pay
Soon after, my business account started making the auto payments for this machine, although I was told the service had been cancelledOn 11/12/ the first amount debited from my account was $72.76, then $per month for the following months (through 4/10/14) for a total of $
During this time, I repeatedly called BofA for them to stop this serviceAt first I was able to talk to *** ***, who had originally signed me up for the service & taken the machine backHe told me repeatedly not to worry, it would be cancelledWh
After successfully fulfilling our lease obligations, First Data has made it virtually impossible for us to end our business relationshipCustomer service takes hours to navigateIncorrect and inconsistent information is givenAs a small business owner, I deeply regret ever engaging in a business relationship with this company
This credit card service was sold to me as having the ability to take cards online and was supposed to be able to use it on the boat etcOnce the contracts were signed I was told the things it could do would cost extraI was given no contact info and was unable to contact anyone to solve my problemsThe machine cannot be used in a saltwater environment and the online use would cost an extra fee I was told nothing aboutI paid this company several thousand dollars and received nothing in returnTheir sales techniques are deceptive at best and I would say they flat misrepresented their service and are a scam
Product_Or_Service: Credit card processing
I started my business*** in A few months after opening two employees from PNC came into the store and suggested that I get a Clover Point of Sale register from themI was told that it would be a 2yr contract at around $a month with the option to upgrade machine and extend my leaseI was then approached by Associated bank with an offer of upgraded machine at $a monthI told them that I would have to wait a few months that I was still under contract with PNCWhen it came time I switched to Associated Bank with the belief that I had completed said agreementPNC then said that I had signed a 4yr contractWhen they came to my store with the Clover I then signed my agreement to start bank account and was told by them they would take care of everything elseThey set up machine and leftI then get informed that I agreed to an 4yr contract that I never agreed tothey sent me an agreement that I never signed nor is it my signatureThey said that
HOW is this company and A+??? NEGATIVE reviews and 1,COMPLAINTSNo positive reviewsThis is one of the WORST companies on the plant and the FAKE Revdex.com gives them an A+What is going on here????
Funds were fraudulently removed from my account on 1/12/one transaction for $and a second transaction for $at a Walmart in Honolulu, HI I called on 1/12/after not being able to access my funds at a local ATM in Virginia I immediately called money network and was told that my account was on a fraud hold and that I would need to verify several pieces of information over the coming days to prove who I was and to start the fraud process I was also told they had -days to process the request and return my money to me I was also given incorrect information on where to send my paperwork and told I would have to wait for a form to be sent to me via mail and that I would have to wait - days to be issued another card as well.Product_Or_Service: prepaid card
Collection after the sale of a storeWe sold Sheffield Pharmacy on January 15, CTS Holdings has turned us into a collection agency for uncollected debt from the current owner dated and They are trying to collected this debt from us almost years after the sale of the storeThis contracted should have been void after the sale of the store or transferred into the new owner's nameWe have agreed to pay any uncollected debt prior to the sale of the store on January 15,
This company is HORRIBLE to work with! With all of the charming sales people and promises to save you money it ended up costing me 20% more to process with themIf they tell you they will waive the contract if you are unsatisfied don't believe themYOU WILL HAVE A YEAR MINIMUM CONTRACT with the merchant processor who is different than the people giving you the terminalThey wanted to add extra fees the first month I was with them and when I called to talk to the merchant processor who is different from the equipment provider the manager was rude, talking over me and very aggressive with her toneWhen I explained to her that I had been with them one month and this is certainly not a better deal she said there was nothing I could doIf I wanted to cancel the contract with them it would cost me $1,I asked if there was a manager I could speak to she told me she was the end of the line and no one above herI also mentioned that I was going to be contacting my lawyer and and she said go ahead and pay $and hour for them to tell you what I am telling youI have never been so treated so poorly by a customer service agentTHIS COMPANY IS NOT ANY COMPANY YOU WANT TO WORK WITH!!! My lawyer has been contactedIf I could leave a -star review I would, I've only left a star because I am required to put something there for my review to be filed!
I have a card through Money Network for my paychecks to be deposited toThere are some charges on the account that I did not authorize, I have contacted the company with the matter and I was told I have to waitI depend on my weekly paychecks to live and now that unauthorized charges on the account, I don't know how I'm going to get through until my next paydayI was told that this matter could take 10-daysI can't wait that long, I need my hard earned money now
Product_Or_Service: Unauthorized transactions
Through unscrupulous merchant brokers that offer you the moon, they take advantage of small businesses by locking on year lease I'm charged $a month for years for a machine that costs, maybe $
At the very least , First Data is engaging in unethical behavior with this exorbitant fees
The First Data collection department stole $from my checking account!!!
I had a merchant account in Ignite Payments (first data partner)In early September, my account was closed without any noticeMore ever, they stole $from my checking account !!!
When I checked my bank account last week, I found three surprised transactionsThey withdraw $($each, three times) from my checking accountI don't know what's that, and I didn't get any notic about these withdrawsI called their customer services, and the representative told me that the collection department charged those $3000!!!
I am so surprised how can they stole their custome's money in such way!
My Merchant Number is ***
Merchant #***Switched banks 10/2/First Data states we didn't cancel properlySent to collections
Merchant ID #***We switched banks where we were having credit card receipts sent to on 10/2/Still chose First Data as our providerCanceled service for old bankReceived collections notice on 1/11/for $211.51(first correspondence from First Data regarding this matterThey have the wrong suite number on file)Called collections on 1/11/Referred me back to Merchant ServicesOn 1/12/talked to both *** and***Said they would look into matterBetween 1/and 1/talked to different representativesWas disconnected while being "transferred" and had at least reps that never logged the callExplained that I did cancel my service (really just transferred it through another local rep)with them and the bankPer instruction from the local First Data representative, did not close my original bank account until mid-November so
First Data cancelled our account and withheld all funds for an issue their outmoded, poorly designed and implemented systems created
We had been transacting with First Data for over years and decided to start using a second terminal we had been paying for since we opened our account The name associated with the account had been supposedly changed years ago when we initially changed address After our first month of transacting on this terminal everything started off well, but then we started getting an unusually high level of chargebacks and disputed charges After calling to find out what the issue was, I was told that we had been sent paperwork to explain Upon further investigation it turned out that the paperwork was sent to an old address, and the name that was going on the statements to customers was completely incorrect as well After getting that resolved, I was finally advised that we have full visibility of the disputes through a web portal which we had never been
Data First is charging me for a product and service that I no longer useThey state I have a lease with the company but I do notThey have no type of proof to show thisTheir sales rep picked up the product from my business because I called him to complain about how the machine was not workingHe said he would return it to the conpany and never heard of him sinceNow the conpany is charging me for a termination of a supposed lease and a product I do not have
Product_Or_Service:
Account_Number:***
On April 17, I tried paying my phone bill with my Mn card and the transaction was decline twice even though I had the available fundsI tried to pay it a third time it then processedSo today I went to attempt to pay my rent my account was $short I then contacted them to see what the issue was they had told me that the transaction was pending and I wil post back to my account once they see that the transaction was declineSo today I noticed that the transaction had posted so I then called money network to see why my account was still $shortThe lady had told me the only way the funds can be released if she spoke with someone who can agree the the transaction didn't happenI told time out my day called the phone company and the lady verified that the two $transaction was decline and she can release fundsShe asked for a letter head and the associate explained to her that they do not have the means to give a letter headThe associate tells me well you are not a
BUYER BEWARE!!!!!!!
We came into contact with this company through our local Sam's ClubDO NOT TRUST this companyWe were DENIED online access to our monthly statementsTold they will not email or snail mail statementsWe had ABSOLUTELY NO IDEA of what we were to be charged on a monthly basis or why we were being chargedWe were to pay a flat fee of $but was charged $That's some difference!! Even after we cancelled and I informed them that they no longer had access to our bank account, we put our bank on notice, Of coarse they debited the monthly fee, our bank revoked itWe received no calls from the companydays later there was a debit of $I called the Service Specialist Brittany R***, No Answer/ No Response!! There is a serious lack of Customer Service and Quality Care for their ClientsVery Disgusted!!!!!!!!!!
I *** *** has been using money network card for my pay on my card for and a half monthsI had to use them because the staffing company uses them to pay us or we could use direct depositUnfortunately I do not use direct deposit so I use the cardFrom the start they gave me problems with how to send my money that I work so hard forThey sent me printed checks and it took days for me to receive the checkThis happened twice the first time and then the second timeThe reason they said is because I put my POBox addressSo they sent checks out without even consulting meSo I had no idea they did thatThen two weeks later after me thinking everything was ok then they put a hold because they said I need to verify what was deposited into my accountI don't no why they did thatNow this is my biggest complaint on this companyOn May 27, was suppose to receive my money on my card, I call my card just to find out they have my card on hold againI live on a private ranc
Clover Go credit card dipping issues with Samsung Mobile devices
Bank of America merchant services also known as First Data Services LLC provided me with a Clover Go device for reading credit card purchases for my business I am now finding out that it cannot take credit card dips due to an issue they are aware of with Samsung Mobile devices I was not asked nor made aware by the merchant services representative of this As a result I can not take advantage of the added security associated with dipping as opposed to swiping This is at best a poor practice and at worst fraudulent
After much contemplation, I've realized going with First Data as a merchant was the biggest mistake of my lifeLots of hidden fees that are never disclosed, there is no structure or system in place, this place is a circusYou will be promised calls back from a "risk manager" that will never happen, and they will hold funds ransom for no disclosed reasonFranc1ne in the "risk dept." threatened to completely freeze our account because we were not happy with her holding our funds ransomI'm filing a suit against this excuse of a merchant service, as well as Franc1ne H***
The First Data collection department stole $from my checking account!!!
I had a merchant account (Merchant Number is XXXXXXXXXXXX) in Ignite Payments (first data partner)In early September, my
account was closed without any noticeThere were three payments ($490, $and $157) which I received through their gateway, but they never sent them ($in total) to my bank account!
More ever, on 9/15/2016, they withdraw $from my checking account ! I don't know what's
that, and I didn't get any notic about these withdrawsI called their customer services, and
the representative told me that the collection department charged those $3000!
I submitted a complaint (Revdex.com Complaint Case# XXXXXXXX) more than half years agoAt that time, they replied that:
'These funds will be held for the greater of six months or longer as is consistent with the MasterCard and Visa Rules and RegulationsThe funds will be used to fund potential chargebacksIf, in the allotted time frame,
In 09/13, I requested a credit card processing system at Bank of America to use from my IPhone, & was sent the wrong machine -intended for retail sales, from FIRST DATA
I immediately contacted the person at BofA who had signed me up for this to alert him I had received the wrong machine, & was told to bring it back to the bank- which I didI was told the service was cancelled, and was signed up for the correct service- Bank Of America Mobile Pay
Soon after, my business account started making the auto payments for this machine, although I was told the service had been cancelledOn 11/12/ the first amount debited from my account was $72.76, then $per month for the following months (through 4/10/14) for a total of $
During this time, I repeatedly called BofA for them to stop this serviceAt first I was able to talk to *** ***, who had originally signed me up for the service & taken the machine backHe told me repeatedly not to worry, it would be cancelledWh
After successfully fulfilling our lease obligations, First Data has made it virtually impossible for us to end our business relationshipCustomer service takes hours to navigateIncorrect and inconsistent information is givenAs a small business owner, I deeply regret ever engaging in a business relationship with this company
This credit card service was sold to me as having the ability to take cards online and was supposed to be able to use it on the boat etcOnce the contracts were signed I was told the things it could do would cost extraI was given no contact info and was unable to contact anyone to solve my problemsThe machine cannot be used in a saltwater environment and the online use would cost an extra fee I was told nothing aboutI paid this company several thousand dollars and received nothing in returnTheir sales techniques are deceptive at best and I would say they flat misrepresented their service and are a scam
Product_Or_Service: Credit card processing
I started my business*** in A few months after opening two employees from PNC came into the store and suggested that I get a Clover Point of Sale register from themI was told that it would be a 2yr contract at around $a month with the option to upgrade machine and extend my leaseI was then approached by Associated bank with an offer of upgraded machine at $a monthI told them that I would have to wait a few months that I was still under contract with PNCWhen it came time I switched to Associated Bank with the belief that I had completed said agreementPNC then said that I had signed a 4yr contractWhen they came to my store with the Clover I then signed my agreement to start bank account and was told by them they would take care of everything elseThey set up machine and leftI then get informed that I agreed to an 4yr contract that I never agreed tothey sent me an agreement that I never signed nor is it my signatureThey said that
HOW is this company and A+??? NEGATIVE reviews and 1,COMPLAINTSNo positive reviewsThis is one of the WORST companies on the plant and the FAKE Revdex.com gives them an A+What is going on here????
Funds were fraudulently removed from my account on 1/12/one transaction for $and a second transaction for $at a Walmart in Honolulu, HI I called on 1/12/after not being able to access my funds at a local ATM in Virginia I immediately called money network and was told that my account was on a fraud hold and that I would need to verify several pieces of information over the coming days to prove who I was and to start the fraud process I was also told they had -days to process the request and return my money to me I was also given incorrect information on where to send my paperwork and told I would have to wait for a form to be sent to me via mail and that I would have to wait - days to be issued another card as well.Product_Or_Service: prepaid card
Collection after the sale of a storeWe sold Sheffield Pharmacy on January 15, CTS Holdings has turned us into a collection agency for uncollected debt from the current owner dated and They are trying to collected this debt from us almost years after the sale of the storeThis contracted should have been void after the sale of the store or transferred into the new owner's nameWe have agreed to pay any uncollected debt prior to the sale of the store on January 15,
This company is HORRIBLE to work with! With all of the charming sales people and promises to save you money it ended up costing me 20% more to process with themIf they tell you they will waive the contract if you are unsatisfied don't believe themYOU WILL HAVE A YEAR MINIMUM CONTRACT with the merchant processor who is different than the people giving you the terminalThey wanted to add extra fees the first month I was with them and when I called to talk to the merchant processor who is different from the equipment provider the manager was rude, talking over me and very aggressive with her toneWhen I explained to her that I had been with them one month and this is certainly not a better deal she said there was nothing I could doIf I wanted to cancel the contract with them it would cost me $1,I asked if there was a manager I could speak to she told me she was the end of the line and no one above herI also mentioned that I was going to be contacting my lawyer and and she said go ahead and pay $and hour for them to tell you what I am telling youI have never been so treated so poorly by a customer service agentTHIS COMPANY IS NOT ANY COMPANY YOU WANT TO WORK WITH!!! My lawyer has been contactedIf I could leave a -star review I would, I've only left a star because I am required to put something there for my review to be filed!
I have a card through Money Network for my paychecks to be deposited toThere are some charges on the account that I did not authorize, I have contacted the company with the matter and I was told I have to waitI depend on my weekly paychecks to live and now that unauthorized charges on the account, I don't know how I'm going to get through until my next paydayI was told that this matter could take 10-daysI can't wait that long, I need my hard earned money now
Product_Or_Service: Unauthorized transactions
Through unscrupulous merchant brokers that offer you the moon, they take advantage of small businesses by locking on year lease I'm charged $a month for years for a machine that costs, maybe $
At the very least , First Data is engaging in unethical behavior with this exorbitant fees
The First Data collection department stole $from my checking account!!!
I had a merchant account in Ignite Payments (first data partner)In early September, my account was closed without any noticeMore ever, they stole $from my checking account !!!
When I checked my bank account last week, I found three surprised transactionsThey withdraw $($each, three times) from my checking accountI don't know what's that, and I didn't get any notic about these withdrawsI called their customer services, and the representative told me that the collection department charged those $3000!!!
I am so surprised how can they stole their custome's money in such way!
My Merchant Number is ***
Merchant #***Switched banks 10/2/First Data states we didn't cancel properlySent to collections
Merchant ID #***We switched banks where we were having credit card receipts sent to on 10/2/Still chose First Data as our providerCanceled service for old bankReceived collections notice on 1/11/for $211.51(first correspondence from First Data regarding this matterThey have the wrong suite number on file)Called collections on 1/11/Referred me back to Merchant ServicesOn 1/12/talked to both *** and***Said they would look into matterBetween 1/and 1/talked to different representativesWas disconnected while being "transferred" and had at least reps that never logged the callExplained that I did cancel my service (really just transferred it through another local rep)with them and the bankPer instruction from the local First Data representative, did not close my original bank account until mid-November so
First Data cancelled our account and withheld all funds for an issue their outmoded, poorly designed and implemented systems created
We had been transacting with First Data for over years and decided to start using a second terminal we had been paying for since we opened our account The name associated with the account had been supposedly changed years ago when we initially changed address After our first month of transacting on this terminal everything started off well, but then we started getting an unusually high level of chargebacks and disputed charges After calling to find out what the issue was, I was told that we had been sent paperwork to explain Upon further investigation it turned out that the paperwork was sent to an old address, and the name that was going on the statements to customers was completely incorrect as well After getting that resolved, I was finally advised that we have full visibility of the disputes through a web portal which we had never been
Data First is charging me for a product and service that I no longer useThey state I have a lease with the company but I do notThey have no type of proof to show thisTheir sales rep picked up the product from my business because I called him to complain about how the machine was not workingHe said he would return it to the conpany and never heard of him sinceNow the conpany is charging me for a termination of a supposed lease and a product I do not have
Product_Or_Service:
Account_Number:***
On April 17, I tried paying my phone bill with my Mn card and the transaction was decline twice even though I had the available fundsI tried to pay it a third time it then processedSo today I went to attempt to pay my rent my account was $short I then contacted them to see what the issue was they had told me that the transaction was pending and I wil post back to my account once they see that the transaction was declineSo today I noticed that the transaction had posted so I then called money network to see why my account was still $shortThe lady had told me the only way the funds can be released if she spoke with someone who can agree the the transaction didn't happenI told time out my day called the phone company and the lady verified that the two $transaction was decline and she can release fundsShe asked for a letter head and the associate explained to her that they do not have the means to give a letter headThe associate tells me well you are not a
BUYER BEWARE!!!!!!!
We came into contact with this company through our local Sam's ClubDO NOT TRUST this companyWe were DENIED online access to our monthly statementsTold they will not email or snail mail statementsWe had ABSOLUTELY NO IDEA of what we were to be charged on a monthly basis or why we were being chargedWe were to pay a flat fee of $but was charged $That's some difference!! Even after we cancelled and I informed them that they no longer had access to our bank account, we put our bank on notice, Of coarse they debited the monthly fee, our bank revoked itWe received no calls from the companydays later there was a debit of $I called the Service Specialist Brittany R***, No Answer/ No Response!! There is a serious lack of Customer Service and Quality Care for their ClientsVery Disgusted!!!!!!!!!!
I *** *** has been using money network card for my pay on my card for and a half monthsI had to use them because the staffing company uses them to pay us or we could use direct depositUnfortunately I do not use direct deposit so I use the cardFrom the start they gave me problems with how to send my money that I work so hard forThey sent me printed checks and it took days for me to receive the checkThis happened twice the first time and then the second timeThe reason they said is because I put my POBox addressSo they sent checks out without even consulting meSo I had no idea they did thatThen two weeks later after me thinking everything was ok then they put a hold because they said I need to verify what was deposited into my accountI don't no why they did thatNow this is my biggest complaint on this companyOn May 27, was suppose to receive my money on my card, I call my card just to find out they have my card on hold againI live on a private ranc
Clover Go credit card dipping issues with Samsung Mobile devices
Bank of America merchant services also known as First Data Services LLC provided me with a Clover Go device for reading credit card purchases for my business I am now finding out that it cannot take credit card dips due to an issue they are aware of with Samsung Mobile devices I was not asked nor made aware by the merchant services representative of this As a result I can not take advantage of the added security associated with dipping as opposed to swiping This is at best a poor practice and at worst fraudulent