First data company charged hidden fees that were not disclosed by salesman *** *** in their initial contract
*** told me debit fees,statements fees,account fees,interchange fees,fees for new machine because I'm leasing old machine from first data.I found all the fees that include cancellation charge of $that I didn't hear from ***Girl in the first data merchant service told me all the hidden charges that filled by ***
I called *** and merchant office to send me copy of contract but they didn't send me contract even I called times for weeksThat made more suspicious and I decided to cancel first data merchant account to have peace of mindI'd like to have refund that were over charged by first data total amount of $and wave cancellation charge.I had service from july 13th to aug 5th they shouldn't charge anything other than that period
Product_Or_Service: merchant service
Account_Number: merchant #XXXXXXXXXX
First Data scammed me into a contract where they (and their affiliate business scammers) take close to 9% of my salesI was told that this lease was month to month, that I could cancel anytime and they would only take 0-3% of my sales depending of use of debit or credit card customersI am a psychotherapist in private practiceI have found since that they take close to 9%, and are attached to companies including Clover, Ascentium Capital and have so many different departments that it takes hours to speak with anyoneI have dealt with this hell for 12months of my 36month contract, which I never agreed to anywayMost recently, I was a victim of frau; I changed my banking information and contacted First Data right away to let them know and use the correct accountWhile they have been debiting fraudulently from the correct account (debits from Ascentium alone in the last days), they deny having my correct account on file and have not debited my account with the money I have made
There is no way to contact the Rep that erroneously placed us with this service
First data has called several times to state we are not updating our system, when we start talking about this issue, of not signing up for the service, they either hang up on us or tell us they know nothing about it There is no contact information to get these people off our premises and furthermore when inquiring about their services they need our canceled check to give us a quote, and they are now hitting us up of per year plus a month with no recourse of action by our bank
Product_Or_Service: First Data Processing
Account_Number: We have never been p
I was cancelling my account with firstdata During this process I encountered a manager that was pushy and condescending
I was cancelling due to being charged high fees for processing fees, and billed for equipment that a return slip was never sent forThey billed me with no warning, nor proper documentationThis woman did not cancel my account, so I called corporate and account was finally cancelledOut of anger this representative sent an email stating that because I closed the account she would not help me return the equipment they billed me for
She also constantly brought up that I hung up on herWhich I did because, she refused to accept no for an answer
I was billed insanely for simple processingAny company that operates this way should not be dealing in financial areasThis is why our country experienced the recession of 2008, and it is my assertion that doimg business with firstdata will leave a small business at a total loss
Business beware they charge with no
I explained to a sales representative at First Data the type of terminal that I needed for my business and emphasized that I needed a divided machineInstead, I was sent a non-divided machine, which I asked to be exchanged for the correct oneThe customer service representative from First Data said they had made a mistake and said they would look in to correcting itIt has been over months since thenI have been charged for a monthly leasing fee on a machine that I did not order and a service charge for a service I have not been able to use because I have the wrong machineEvery time I contact customer services to resolve this matter, they refer me to someone else or tell me that they will look in to the matter and contact me back, but I have yet to hear any sort of resolution on how they will fix this, but have still been charged to my accountWhen I first enquired about their services, the sales representative assured me that there was no contract, but then emailed me made me
I have a small business and needed a way to collect credit card paymentsI found this company through Sam's club and contacted First data in DecemberI then processed two credit card payments and they were deposited into my bank accountHowever, a week or two later was debited out of my checking account with no explanationThen another was debited out of my checking account with no information givenOnce I realized money was being withdrawn from my account, I contacted the original person who set up my account through emailThat person gave me the security office number and a message was left on the VMSince that original message, multiple more messages have been left, and other numbers have been called with no luckI can never get a hold of security because it seems to be ran by one person named Shana (name on VM) who never calls backWhen other customer service numbers are tried we get the same run around that they can't give us info and to call security and ac
I switched to First Data Merchant Services, but was not reimbursed for cancellation fees, as promised
I am a small business owner-operator from Vancouver, BCI was sold a First Data Merchant Services credit and debit card terminal, in May of The sales representatives who came into my store and convinced me to switch from *** Merchant Services to First Data Merchant Services (*** *** and sales associate), promised me that the early termination fee (ETF) of $that I would incur from *** would be reimbursed by First Data Merchant Services within six (6) weeks of installation of my store's First Data credit/ debit card processing machineIt has now been approximately thirteen weeks since I have switched to First Data and begun actively using their card processing machine, and yet I have still not been reimbursed the funds to cover *** ETFI have not been able to resolve this issue by contacting First Data Merchant Services by telephoneI am therefore
The merchant service company has breached the contract that has first data as an equipment leasing company
I signed the merchant services with United Card Solutions(UCS) with the monthly fee for equipment leasing from First Data Global Leasing(FDGL)
UCS has breached the contract since startThey didn't follow what in the contract such as the downgrade rate(1.57%, they charged 2.99%), no activities fee (got charged), PCI fee, etc
UCS took months to get it together and refunded the money to me and they said that they could not cancel the equipment leasing with the third partyFDGL said the contract was signed by Prestige payment systems that is operate by UCSFDGL cannot cancel this contract even though this is UCS faultFDGL said that the contract must be cancel by UCSUCS said that they could not cancel the contract as well
The equipment it self cost only $but the contract is $for monthsThis is seem like a fraud to me that they try to sign you with a good ra
I was charged for extra months after my lease was over and equipment returned
I was issued a ticket number for a refund but never received it
Called multiple times only to be given the run around
Finally got a 'supervisor? on the line after being on hold for over minutes
'Supervisor ***? was the rudest person I have ever spoke to
She was not interested in listening to my issue or trying to resolve it.This person should be nowhere near customer service let alone a supervisor position
It's been days and I still have not received a refund
Product_Or_Service: Merchant terminal lease
Account_Number:***
Hi I have a problem with a business called WakeUpNow it's no longer an active business but,yet I still receive chargebacks and bills through them they work with Ignite Payments LLC I had to close my account and open a new one because they were taking money out of my account every month I just now received a letter from Ignite Payments saying that if I don't pay that it could possibly have an impact on your personal credit score could you please help me?
Product_Or_Service: WakeUpNow
Had to cancel lease because of business closingI was told PAY UP or my credit would be recked!Was not told this was a uncancelable contract!
I have been in business for yrs, a hair salon.Recently had to close due to financial problemsCould no longer pay the bills.Called First Data to explain problem and that I was forced to close business.I did not have any choiceThe rep told me that it did not matter, I had to pay the BUY-OUT to the lease which was $or that my personal credit would be ruinedThe rep told me that they would send a letterThey did, it said that this is a NON-CANCELLABLE CONTRACTNO ONE FROM THE COMPANY EVER EXPLAINED THIS TO MEIF THEY DID I WOULD HAVE NEVER SIGNED ITThe first time I was informed of it was when I received the cancel letter on 2-23-2016.THE FACT IS THAT A BUSINESS NEVER KNOWS WHEN THEY HAVE TO CLOSEThings happen, Deaths, Financial Problems, etcWhen I signed the lease it was a sheet that was faxed to me and Sales Rep did not exp
On August the 17th Thursday a transfer of $was supposed to have been transferred to an outside accountThe transfer was done onlineThe transfer was supposed to have taken one business dayIt did not happenSo I called on the following Monday and we were told that the the transfer should have gone through there was paperwork mailed to my home to dispute the transaction we have called repeatedly two get the money back onto the card they refunded the $and said that they stole the moneyProduct_Or_Service: $
I ordered the Clover System to use for my business after speaking to the sales rep several times and asking every question possible before making my decisionOnce the Clover System arrived, I realized that the sales rep was not honest and this system would not work for the needs of my businessI spoke with customer service who also confirmed this as wellI called my sales rep who was now rude, hung up on me and blocked my second callAfter calling him from another phone & being hung up on again, I called customer service again to cancel the service since I was still within the days to cancel and return the equipmentI was sent shipping label but needed labels to ship the equipment backOver the next month, I called & requested these labels several times.I was continuously transferred to other departments or given other numbers to callThe company continued to send me the same label over & overMeanwhile, I was being charged for the service after cancellationSeveral day
First Data Partner unethically signed me into a years contract without approval Complaint to FDGL but they only ask me to pay money
On July 12, PMA account manager *** Said asked me to sign worksheet to lock in the rate, and said a phone call to me is only to lock in the rateA complete contract will not be replaced until I finished my research and test out demo of the clover machine virtuallyI never got the virtual demo, and I didn't know there was a problem until I received equipment from FDGL on July I immediately contact *** thru email, he replied thru email that those machine are just for training, and no contract until I start my first transactionI follow his instruction and try to do training, but soon realize it requires activation code that I never receivedI asked and *** still insist there's no contract until and no charge until first transaction I then received a letter from FDGL, stating I need to pay and if I have question on contract, contact them
Equipment Return and Contract Termination
I was told to sign up this contract by one of the sale in Omaha ISO back in March said that I needed this in order to process EBT in my store and she said I can cancel anytime I want if I decided to closed my business or don't want to use service anymore, so I signed up and thought that the I will work with Omaha ISO, when the machine arrive I saw the paperwork come with it said that I was lock in years noncancellable contract with them, I try to contact the sale in Omaha ISO got no answer try a few time to contact the customer service in First Data in Coral Spring they transfer me around and disconnect me in mins wait timeFast forward to December I decided to closed my business since my sale is decreasing and customers fewer by the day, I contact First Data customer service in Coral Spring, Florida to ask to send back the equipment, she said I can send back to their address to Coral Spring and she will send me the confirmatio
My money on this account was stolenTwiceThe first time I was sent a dispute form and refunded the money, no problem.They did not send me a new card or anythingTwo days later my money was stolen AGAINMind you according to them I could not file a claim to all of the CONVERSION charges that were applied to my account when the money was taken both timesNow that my money was stolen again they finally cancelled my card and sent a new oneI went through the same dispute process (which took 10x longer this time) to finally receive a letter that said my claim was denied due to no evidenceWhat kind of evidence would I send them besides my bank account statement that showed huge amounts of money being taken out of my account from Dubai while I'm in Kissimmee, Florida making purchases the same day and everythingThere was no problem when I filed my first disputeThe same situation happened a second time and all of a sudden I need evidenceThe evidence is on my statementMy money w
Your Canadian Sales Agent *** *** grossly mislead us with the promise of great savings by switching to First Data (Canadian Payment Services) we were promised great rates on both MasterCard and visa transactions,( no difference in what we were receiving previously before switching, there were so many different charges attached to this contract (unbelievable) the service from *** *** and *** (supposedly his boss) numerous calls were made to *** but none returnedWe have been waiting close to a month now for the debit credit machine to be picked up We get many different answers as to what is being done about picking up the machine
Product_Or_Service: debit/credit card machine
Account_Number: merchant #***
In August 2017, we signed a four-year contract with Clover Merchant Services.***, the salesman, told us that if we were at all dissatisfied with the service, or the equipment provided, we could terminate the contract for a fee of $We began having issues immediately: Funds were not being transferred to our account as per the agreement and we saw the monthly rate increasing with each statementWe made several attempts to contact merchant service support to resolve the issues and were consistently transferred, or given additional numbers to contact
On September 30, we were provided with three numbers for customer service and one for the sales office, no one could help usThroughout the month of October, we continued trying to resolve the problems we were having and on October 21st we disconnected the equipment and stopped using any of it
During the month of October, we received our statement with a clause for an annual fee increase of $being added to our a
Have this company debit machines for Over years, they provide merchant serviceI think name merchant service means they should service merchant, rather they service the people who fraud to merchant, merchants pay off the fee of every single transaction to them, and when the time comes to dispute a fraud transcation they literally charge the merchant, even though fraud happened on there faulty machines, fraud machines but still they charge the merchant
As a merchant I provided evidence of purchases and it was their debit machines accepted a transcationNow I have to deal with a huge amount as the first data (fraud) can't do anything to help me further
Be aware of this company if u buy any of there merchant services, as there services is to the people who do fraud not the innocent honest business people who pay huge fees per transcation and accept st services
Product_Or_Service: Debit machines
Order_Number: Case number ***
Account_Number: Merchant number ***
I contracted with this company for credit card processing for years in ,I use their service for another years, after noticing high monthly fees I call customer service to speak with a supervisor and confirmed my contract ended in febToday march 5th I received a letter from first data about a lease agreement that I did not renew from a company that im trying to run fromI contacted the company to return equipment and was told I have months left on my lease, I requested a copy of the lease agreement with no assistance, this companies way of dealing with customers problems is to put you on hold until you hang up and will not call you back, several times I have called to speak with a supervisor with the same result from a company that made the mistake of doing business with
Product_Or_Service: credit card processing
First data company charged hidden fees that were not disclosed by salesman *** *** in their initial contract
*** told me debit fees,statements fees,account fees,interchange fees,fees for new machine because I'm leasing old machine from first data.I found all the fees that include cancellation charge of $that I didn't hear from ***Girl in the first data merchant service told me all the hidden charges that filled by ***
I called *** and merchant office to send me copy of contract but they didn't send me contract even I called times for weeksThat made more suspicious and I decided to cancel first data merchant account to have peace of mindI'd like to have refund that were over charged by first data total amount of $and wave cancellation charge.I had service from july 13th to aug 5th they shouldn't charge anything other than that period
Product_Or_Service: merchant service
Account_Number: merchant #XXXXXXXXXX
First Data scammed me into a contract where they (and their affiliate business scammers) take close to 9% of my salesI was told that this lease was month to month, that I could cancel anytime and they would only take 0-3% of my sales depending of use of debit or credit card customersI am a psychotherapist in private practiceI have found since that they take close to 9%, and are attached to companies including Clover, Ascentium Capital and have so many different departments that it takes hours to speak with anyoneI have dealt with this hell for 12months of my 36month contract, which I never agreed to anywayMost recently, I was a victim of frau; I changed my banking information and contacted First Data right away to let them know and use the correct accountWhile they have been debiting fraudulently from the correct account (debits from Ascentium alone in the last days), they deny having my correct account on file and have not debited my account with the money I have made
There is no way to contact the Rep that erroneously placed us with this service
First data has called several times to state we are not updating our system, when we start talking about this issue, of not signing up for the service, they either hang up on us or tell us they know nothing about it There is no contact information to get these people off our premises and furthermore when inquiring about their services they need our canceled check to give us a quote, and they are now hitting us up of per year plus a month with no recourse of action by our bank
Product_Or_Service: First Data Processing
Account_Number: We have never been p
I was cancelling my account with firstdata During this process I encountered a manager that was pushy and condescending
I was cancelling due to being charged high fees for processing fees, and billed for equipment that a return slip was never sent forThey billed me with no warning, nor proper documentationThis woman did not cancel my account, so I called corporate and account was finally cancelledOut of anger this representative sent an email stating that because I closed the account she would not help me return the equipment they billed me for
She also constantly brought up that I hung up on herWhich I did because, she refused to accept no for an answer
I was billed insanely for simple processingAny company that operates this way should not be dealing in financial areasThis is why our country experienced the recession of 2008, and it is my assertion that doimg business with firstdata will leave a small business at a total loss
Business beware they charge with no
I explained to a sales representative at First Data the type of terminal that I needed for my business and emphasized that I needed a divided machineInstead, I was sent a non-divided machine, which I asked to be exchanged for the correct oneThe customer service representative from First Data said they had made a mistake and said they would look in to correcting itIt has been over months since thenI have been charged for a monthly leasing fee on a machine that I did not order and a service charge for a service I have not been able to use because I have the wrong machineEvery time I contact customer services to resolve this matter, they refer me to someone else or tell me that they will look in to the matter and contact me back, but I have yet to hear any sort of resolution on how they will fix this, but have still been charged to my accountWhen I first enquired about their services, the sales representative assured me that there was no contract, but then emailed me made me
I have a small business and needed a way to collect credit card paymentsI found this company through Sam's club and contacted First data in DecemberI then processed two credit card payments and they were deposited into my bank accountHowever, a week or two later was debited out of my checking account with no explanationThen another was debited out of my checking account with no information givenOnce I realized money was being withdrawn from my account, I contacted the original person who set up my account through emailThat person gave me the security office number and a message was left on the VMSince that original message, multiple more messages have been left, and other numbers have been called with no luckI can never get a hold of security because it seems to be ran by one person named Shana (name on VM) who never calls backWhen other customer service numbers are tried we get the same run around that they can't give us info and to call security and ac
I switched to First Data Merchant Services, but was not reimbursed for cancellation fees, as promised
I am a small business owner-operator from Vancouver, BCI was sold a First Data Merchant Services credit and debit card terminal, in May of The sales representatives who came into my store and convinced me to switch from *** Merchant Services to First Data Merchant Services (*** *** and sales associate), promised me that the early termination fee (ETF) of $that I would incur from *** would be reimbursed by First Data Merchant Services within six (6) weeks of installation of my store's First Data credit/ debit card processing machineIt has now been approximately thirteen weeks since I have switched to First Data and begun actively using their card processing machine, and yet I have still not been reimbursed the funds to cover *** ETFI have not been able to resolve this issue by contacting First Data Merchant Services by telephoneI am therefore
The merchant service company has breached the contract that has first data as an equipment leasing company
I signed the merchant services with United Card Solutions(UCS) with the monthly fee for equipment leasing from First Data Global Leasing(FDGL)
UCS has breached the contract since startThey didn't follow what in the contract such as the downgrade rate(1.57%, they charged 2.99%), no activities fee (got charged), PCI fee, etc
UCS took months to get it together and refunded the money to me and they said that they could not cancel the equipment leasing with the third partyFDGL said the contract was signed by Prestige payment systems that is operate by UCSFDGL cannot cancel this contract even though this is UCS faultFDGL said that the contract must be cancel by UCSUCS said that they could not cancel the contract as well
The equipment it self cost only $but the contract is $for monthsThis is seem like a fraud to me that they try to sign you with a good ra
I was charged for extra months after my lease was over and equipment returned
I was issued a ticket number for a refund but never received it
Called multiple times only to be given the run around
Finally got a 'supervisor? on the line after being on hold for over minutes
'Supervisor ***? was the rudest person I have ever spoke to
She was not interested in listening to my issue or trying to resolve it.This person should be nowhere near customer service let alone a supervisor position
It's been days and I still have not received a refund
Product_Or_Service: Merchant terminal lease
Account_Number:***
Hi I have a problem with a business called WakeUpNow it's no longer an active business but,yet I still receive chargebacks and bills through them they work with Ignite Payments LLC I had to close my account and open a new one because they were taking money out of my account every month I just now received a letter from Ignite Payments saying that if I don't pay that it could possibly have an impact on your personal credit score could you please help me?
Product_Or_Service: WakeUpNow
Had to cancel lease because of business closingI was told PAY UP or my credit would be recked!Was not told this was a uncancelable contract!
I have been in business for yrs, a hair salon.Recently had to close due to financial problemsCould no longer pay the bills.Called First Data to explain problem and that I was forced to close business.I did not have any choiceThe rep told me that it did not matter, I had to pay the BUY-OUT to the lease which was $or that my personal credit would be ruinedThe rep told me that they would send a letterThey did, it said that this is a NON-CANCELLABLE CONTRACTNO ONE FROM THE COMPANY EVER EXPLAINED THIS TO MEIF THEY DID I WOULD HAVE NEVER SIGNED ITThe first time I was informed of it was when I received the cancel letter on 2-23-2016.THE FACT IS THAT A BUSINESS NEVER KNOWS WHEN THEY HAVE TO CLOSEThings happen, Deaths, Financial Problems, etcWhen I signed the lease it was a sheet that was faxed to me and Sales Rep did not exp
On August the 17th Thursday a transfer of $was supposed to have been transferred to an outside accountThe transfer was done onlineThe transfer was supposed to have taken one business dayIt did not happenSo I called on the following Monday and we were told that the the transfer should have gone through there was paperwork mailed to my home to dispute the transaction we have called repeatedly two get the money back onto the card they refunded the $and said that they stole the moneyProduct_Or_Service: $
I ordered the Clover System to use for my business after speaking to the sales rep several times and asking every question possible before making my decisionOnce the Clover System arrived, I realized that the sales rep was not honest and this system would not work for the needs of my businessI spoke with customer service who also confirmed this as wellI called my sales rep who was now rude, hung up on me and blocked my second callAfter calling him from another phone & being hung up on again, I called customer service again to cancel the service since I was still within the days to cancel and return the equipmentI was sent shipping label but needed labels to ship the equipment backOver the next month, I called & requested these labels several times.I was continuously transferred to other departments or given other numbers to callThe company continued to send me the same label over & overMeanwhile, I was being charged for the service after cancellationSeveral day
First Data Partner unethically signed me into a years contract without approval Complaint to FDGL but they only ask me to pay money
On July 12, PMA account manager *** Said asked me to sign worksheet to lock in the rate, and said a phone call to me is only to lock in the rateA complete contract will not be replaced until I finished my research and test out demo of the clover machine virtuallyI never got the virtual demo, and I didn't know there was a problem until I received equipment from FDGL on July I immediately contact *** thru email, he replied thru email that those machine are just for training, and no contract until I start my first transactionI follow his instruction and try to do training, but soon realize it requires activation code that I never receivedI asked and *** still insist there's no contract until and no charge until first transaction I then received a letter from FDGL, stating I need to pay and if I have question on contract, contact them
Equipment Return and Contract Termination
I was told to sign up this contract by one of the sale in Omaha ISO back in March said that I needed this in order to process EBT in my store and she said I can cancel anytime I want if I decided to closed my business or don't want to use service anymore, so I signed up and thought that the I will work with Omaha ISO, when the machine arrive I saw the paperwork come with it said that I was lock in years noncancellable contract with them, I try to contact the sale in Omaha ISO got no answer try a few time to contact the customer service in First Data in Coral Spring they transfer me around and disconnect me in mins wait timeFast forward to December I decided to closed my business since my sale is decreasing and customers fewer by the day, I contact First Data customer service in Coral Spring, Florida to ask to send back the equipment, she said I can send back to their address to Coral Spring and she will send me the confirmatio
My money on this account was stolenTwiceThe first time I was sent a dispute form and refunded the money, no problem.They did not send me a new card or anythingTwo days later my money was stolen AGAINMind you according to them I could not file a claim to all of the CONVERSION charges that were applied to my account when the money was taken both timesNow that my money was stolen again they finally cancelled my card and sent a new oneI went through the same dispute process (which took 10x longer this time) to finally receive a letter that said my claim was denied due to no evidenceWhat kind of evidence would I send them besides my bank account statement that showed huge amounts of money being taken out of my account from Dubai while I'm in Kissimmee, Florida making purchases the same day and everythingThere was no problem when I filed my first disputeThe same situation happened a second time and all of a sudden I need evidenceThe evidence is on my statementMy money w
Your Canadian Sales Agent *** *** grossly mislead us with the promise of great savings by switching to First Data (Canadian Payment Services) we were promised great rates on both MasterCard and visa transactions,( no difference in what we were receiving previously before switching, there were so many different charges attached to this contract (unbelievable) the service from *** *** and *** (supposedly his boss) numerous calls were made to *** but none returnedWe have been waiting close to a month now for the debit credit machine to be picked up We get many different answers as to what is being done about picking up the machine
Product_Or_Service: debit/credit card machine
Account_Number: merchant #***
In August 2017, we signed a four-year contract with Clover Merchant Services.***, the salesman, told us that if we were at all dissatisfied with the service, or the equipment provided, we could terminate the contract for a fee of $We began having issues immediately: Funds were not being transferred to our account as per the agreement and we saw the monthly rate increasing with each statementWe made several attempts to contact merchant service support to resolve the issues and were consistently transferred, or given additional numbers to contact
On September 30, we were provided with three numbers for customer service and one for the sales office, no one could help usThroughout the month of October, we continued trying to resolve the problems we were having and on October 21st we disconnected the equipment and stopped using any of it
During the month of October, we received our statement with a clause for an annual fee increase of $being added to our a
Have this company debit machines for Over years, they provide merchant serviceI think name merchant service means they should service merchant, rather they service the people who fraud to merchant, merchants pay off the fee of every single transaction to them, and when the time comes to dispute a fraud transcation they literally charge the merchant, even though fraud happened on there faulty machines, fraud machines but still they charge the merchant
t services
As a merchant I provided evidence of purchases and it was their debit machines accepted a transcationNow I have to deal with a huge amount as the first data (fraud) can't do anything to help me further
Be aware of this company if u buy any of there merchant services, as there services is to the people who do fraud not the innocent honest business people who pay huge fees per transcation and accept s
Product_Or_Service: Debit machines
Order_Number: Case number ***
Account_Number: Merchant number ***
I contracted with this company for credit card processing for years in ,I use their service for another years, after noticing high monthly fees I call customer service to speak with a supervisor and confirmed my contract ended in febToday march 5th I received a letter from first data about a lease agreement that I did not renew from a company that im trying to run fromI contacted the company to return equipment and was told I have months left on my lease, I requested a copy of the lease agreement with no assistance, this companies way of dealing with customers problems is to put you on hold until you hang up and will not call you back, several times I have called to speak with a supervisor with the same result from a company that made the mistake of doing business with
Product_Or_Service: credit card processing