company refuses to replace missing $
I made a payment to a company for my car loanMy account was over draftedThe car company received notice that the payment was returned due to insufficient fundsI contacted First Data numerous timesI have submitted the formal disputeEven time I call to speak to them I get a different answerFirst I had to wait so many daysThen it was under reviewThen it was deniedThen it was escalated and under review againNow I am being told it was denied a week before I even submitted the dispute paperworkI was told that I would need to submit another dispute formThey have told me they contacted my car loan companyLoan company has no record of first data contacting themThen First Data changed their story and said the payment was resubmitted after a paycheck was deposited in my accountThe car loan company verified that they are not legal able to charge a card a second time without the holder's permissionCar loan company still has n
I went through my bank Wells Fargo to get a POS system for my boutiqueI signed all the papers and asked the question to my representative that in the case of the store going out of business if I would be obligated to still have the machineShe replied "No, just return it." After a year and a half, we had to close the store due to lack of businessWe sent the machine back, and received a bill in the mail stating that we have a non-cancellable leaseOur store is out of business and we no longer have any way to pay for thisI called the company and they will not budgeThey also have stated that if I do not pay the remaining balance that they will go after my personal creditThe system is registered under the businessHow can they do that? These people are nasty to work withI have called and they will not work with me
Product_Or_Service: Point of Sale
Account_Number: XXX-XXXXXXX-XXX
I was paying a gas bill over the phone using my Money Network prepaid card, and instead of the money going to the gas company, it went to a company called *** LLC, which is a company I never heard of and was not paying the money tooI don't know how this happened because I was on the phone with the gas company making the payment through themThe gas company ended up telling me the payment was canceled due to insufficient funds, which was impossible because the day I called the gas company to make the paymentI had a deposit of about When I called Money Network card service to see why the money was deducted but then canceled, they informed me in their system it does not state that a transaction was canceled at all due to insufficient fundsSo I filed a fraud charge with Money Network on Dec 3/I sent a dispute through the mail, and also email and have been getting the run around ever sinceI was told I would receive a provisional credit to my account while the di
My daughter got a paycard for Mimi's cafe through them Mimi's reported her SS# wrong Contacted them and they said to fax SS card image, card image and drivers license image to them Did so, but when called back got different number for fax Faxed again It's been weeks Their system is automated calling number *** which you have to enter multiple times just to get to a customer service rep who sometimes the system hangs up on youSo multiple times each entering your card number with no option for rep Then when you call them they won't give you a call back number a rep number a supervisor number or email number to resolve fax Only put you on hold and keep trying to get a supervisor somewhere else which when they don't get they say you'll have to call backTo make matters worse I looked up the company number for fax and their are on rip off sites, scam sites, complaint sites everywhere Employers wake up and run from Money Network, ADP Total Pay Card, Metabank Car
We've had issues with deposits not being made on time and when trying to contact them, we can't get through to anyone We ended up deciding to switch companies we aren't under contract so we have no obligations to meet We've been canceling since Jan 11th They have continued to charge our account I have filled out paperwork, made phone calls, sent MANY emails Almost every one going unanswered When they do answer, nothing gets done Part of the problem is with the parent company having too many subsidiary companies I had my bank reject the "minimum processing fees" for February since I had cancelled and not processed a single card in February and they sent me a bill for the $plus a $collection fee And they just charged me again for processing fees for March when I again didn't process a single card I have rejected the charges againThey also owe me a monthly fee of $for February that they charged me in March I get billed for that on the 10th and eve
Follow up request reference case #XXXXXXXX AS discussed in the original file, I chose First Data based on their offer of lower monthly fees, etc Closed my business and was assessed heavy penalty, along with a fee for not meeting a credit card amount which was impossible as I was never set up to receive a credit card at my store
After terminating their service they continually charged our bank account monthlyWe blocked them and they are attempting to collect $
e faxed in our "Termination Request Form" on 09/19/yet First Data Merchant Services continued to debit our account $each month.I called them and spoke with a representative twice and was assured this charge would be removed as our account has no credit card activity since May of and we terminated their service in September
Currently I have received collection calls and a bill for $ which I do not owe
We never signed any contract with a third party merchant company but we have been billed more than $in the last few months
Ignite Payments which is apparently a 3rd party company of first data is auto withdrawl's from our business banking account every month since august of I have called, emailed and faxed these people to find out what it wasI get nothing but an email back saying that we signed a contract, FALSE, we never signed anything and we use First Data as our merchant, not IGNITE PAYMENTSi have statements that clearly show we have no activity through this IGNITE companywe do not know what it is for or why we would need different merchant companiesi have repeatedly left messages for a *** *** and a *** ***, whom are the only contacts available to me, I have called and spoken to customer service reps which always tell me that *** would be the one to talk to and they transfer me and there is never an answerPLEASE HELPI dont know what else to do
Company is billed for merchant account twice what was quoted by the sales agent
I esigned a merchant account with *** on 5/26/with the understanding the total billing for this account would be less than $per monthI was unable to print a copy of the paperwork I had to call transfirst after I received the first bill to gain access to the documents since they were no longer availabe on the esign document site I didn't received the equipment until the middle of June and it has not been set up as of this date The equipment has not even been taken out of the box My bank account was charged fees for June including monthly services fees, breach coverage fees, wireless monthly fees, fixed acquirer network fees, and transaction network access fees as well as lease fees I was shocked to find the fees were almost triple the amount discussed with sale agent and the equipment had not even been taken out of the box I have emailed *** many times with not respons
The company added a policy to add a minimum charge feeI cancelled and incurred a cancellation fee
In early I signed up with this company for to allow my company to process credit cardsI had some initial fees and a monthly charge of $4.95, all of which I agreed to and was okay withThe representative for the company, *** *** said I would be emailed a copy of my contractI never received itNow in February I received a letter from the company stating a $fee would be charged unless $in processing fees were collectedI chose to have a credit card processor for my company so customers could have the optionMy business rarely uses credit cards though so I kept it because it was only about $a monthNow they made this significant change that I am not okay withI cancelled my service but was blindsided by a $cancellation feeI called to see what could be doneI spoke with *** in customer service on April 5thShe told me she would look into the issue a
We were a victim of credit card fraud from some previous purchases made through our merchant First Data CanadaDisputes were issued and were responded by us in an immediate fashionThis was back in MayAt the beginning of July 2018, we were not receiving our payments from our customersWe called customer service to inquire and spent the next hours on the phone waiting for a supervisor to respond, after speaking with *** she informed me that she will submit a ticket with the securities department because she informed us that our money was frozen and there was nothing she can do on her end as this was a security departmentI was also given the security departments phone number which I had to leave a voicemail message for a callback even when the machine said calls will be returned within 24-hours and checked daily (also echoed by *** the supervisor) Fast forward to the Tuesday (over hours later), still did not receive any call from Customer service or Security department t
On October 19, we installed at our store, Clover small machineThen we told the salesman, Greg that we don't have a need for the big clover machineSo he said he will get the FedEx tag and he'll ship it backOn October 30,2017, he took the machine and alledgedly texted me that he shiped it back to their companyHowever on December 04,they charged and withdraw to my acccount $ I called several times but they said it is still pendingI tried to request today January 31, to talked to the approving officer, but they said he is offline
Please help meI don't know where to go
*** *** Food
*** ***
***
XXX-XXX-XXXX
Product_Or_Service: Merchant Machine
I WAS LIED TO FROM ONE OF THE AUTHORIZED DISTRIBUTOR OF THE SERVICES I AM NOT GETTING SOME OF THE SERVICES THAT SAID I WAS TOLD I WAS GOING TO GET THEY ASK ME FOR A CERTAIN AMOUNT OF MONEY AS A DOWN PAYMENT AND WHEN I GOT THAT AMOUNT I WAS TOLD THAT I NEEDED MORE MONEY THE DISTRIBUTOR TOLD ME SHE WAS UNDER MEDICATION AND DIDN'T INFORM ME RIGHT NOW I'M TRYING TO CANCEL SERVICE AND THEY WANT TO CHARGE ME AND TAKING MONEY OUT OF MY ACCOUNT I ASK TO GIVE IT ME A CANCELLATION NOTICE AND WRITING SO I CAN STOP PAYMENT FROM MY ACCOUNT AND THEY REFUSED UNLESS I PAY THEM
Product_Or_Service: LEASING FOR EQUIPMENT
Account_Number: ***
I was charged more than 4%on statement ,than previous service!i was told that it will be less than I was paying that is why I committed to switch to first data when I call customer service they did not let me talk to account manager,instead I was advised to call lynchburg consultant who always sing a same song that he has talk to his superviser but he is not responding is it professional way ?its basically robbing for first four month then give you some benefit but have not seen fifth month yet
Reporting fraud for Outdoorsupply.orgI have no affiliation with this websiteThe merchant First Data Merchant Services has sent me a written statement, telling me I owe them this is a part of identity theft from someone I know, who are using my information to make money off this websiteI have nothing to do with any charge backs or anything to do with any goods sold off of this websiteI have reported this issue before to the Revdex.comI don't know what else to do in order to get this settled and find and prosecute the people responsible
My complaint with First Data Global Leasing is that this company uses a scam with bait and switch and try to lock you in with a lease term for months at the cost of per month for their equipment and other hidden feesI currently use Heartland credit card payment systemThe problem all started for me on May when a saleswoman name *** who works for IPayment came to my small business to tell me that I can save money if I switch from Heartland to IPaymentShe tells me that if I switch to IPayment that there will be no contracts no cancellation fees and no hidden chargesShe tells me that I can save hundreds of dollars every monthsI thought it is too good to be true so she calls her boss name *** *** so he can speak to me and verify that everything she tells me is completely trueHe tells me that it is a month to month service and that if I don39t save any money I can just cancel the service and the fee will be He also tells me that
Hello, I have possession of a Bank of America Money Network card that was used fraudulentlyOn 7/31, I attended MALCO FOREST HILL CINEMA in Germantown, TN where the card was used to purchase tickets at 6:PM and used again at 6:at the concession standThree hours later, may card was mysteriously used at a Walmart Super Center in ***There are two ATM withdraws of $and $There are two ATM fees of $eachThere were also two purchases of $and $My accounts are checked dailyI noticed the charges and called the customer service number on back of the card (***)I was told that a hold was place on my account because someone called in an attempt to obtain information regarding the accountNO ONE contacted me! I was then told that I had to wait 3-business days to receive a form to dispute the chargesIf my account was placed on hold for suspicious activities without notifying the consumer, it is an indication that this business is fully
Deceive consumers to open an account2.When you open an account, you promise not to have a contract, we can terminate the cooperation at any time
3.Request to terminate the partnership is not to close my account, even if not used, free to charge
4.I return the credit card machine does not recognize
5.Looking for debt collection companies to collect debts makes me credit down now
6.And no detailed bills,just want me pay the money
This company I believe to be a scam iv'e never signed any contract or agreed to do business with this company.I don't even know what this company offers I believe their scammers and are trying to extort people for money with threats
Product_Or_Service: I don't know
In February of 2017, a sales representative from Ignite Payments came to my establishment to sell a merchant payment processing system to meI was told that there would be no contract and that I would be on a month to month billing planThe company was supposed to return to upgrade my current credit card machineThey never cameI have been billed monthly from them and the invoice amounts keep increasingI called them in June and spoke with ***He informed me that there was a year contract and it would cost $to buy out the contractAs of this date, we have received no services and our bank account has been charged $
Product_Or_Service: Merchant payment system
Account_Number: XXXXXXXXXXXX
company refuses to replace missing $
I made a payment to a company for my car loanMy account was over draftedThe car company received notice that the payment was returned due to insufficient fundsI contacted First Data numerous timesI have submitted the formal disputeEven time I call to speak to them I get a different answerFirst I had to wait so many daysThen it was under reviewThen it was deniedThen it was escalated and under review againNow I am being told it was denied a week before I even submitted the dispute paperworkI was told that I would need to submit another dispute formThey have told me they contacted my car loan companyLoan company has no record of first data contacting themThen First Data changed their story and said the payment was resubmitted after a paycheck was deposited in my accountThe car loan company verified that they are not legal able to charge a card a second time without the holder's permissionCar loan company still has n
I went through my bank Wells Fargo to get a POS system for my boutiqueI signed all the papers and asked the question to my representative that in the case of the store going out of business if I would be obligated to still have the machineShe replied "No, just return it." After a year and a half, we had to close the store due to lack of businessWe sent the machine back, and received a bill in the mail stating that we have a non-cancellable leaseOur store is out of business and we no longer have any way to pay for thisI called the company and they will not budgeThey also have stated that if I do not pay the remaining balance that they will go after my personal creditThe system is registered under the businessHow can they do that? These people are nasty to work withI have called and they will not work with me
Product_Or_Service: Point of Sale
Account_Number: XXX-XXXXXXX-XXX
I was paying a gas bill over the phone using my Money Network prepaid card, and instead of the money going to the gas company, it went to a company called *** LLC, which is a company I never heard of and was not paying the money tooI don't know how this happened because I was on the phone with the gas company making the payment through themThe gas company ended up telling me the payment was canceled due to insufficient funds, which was impossible because the day I called the gas company to make the paymentI had a deposit of about When I called Money Network card service to see why the money was deducted but then canceled, they informed me in their system it does not state that a transaction was canceled at all due to insufficient fundsSo I filed a fraud charge with Money Network on Dec 3/I sent a dispute through the mail, and also email and have been getting the run around ever sinceI was told I would receive a provisional credit to my account while the di
My daughter got a paycard for Mimi's cafe through them Mimi's reported her SS# wrong Contacted them and they said to fax SS card image, card image and drivers license image to them Did so, but when called back got different number for fax Faxed again It's been weeks Their system is automated calling number *** which you have to enter multiple times just to get to a customer service rep who sometimes the system hangs up on youSo multiple times each entering your card number with no option for rep Then when you call them they won't give you a call back number a rep number a supervisor number or email number to resolve fax Only put you on hold and keep trying to get a supervisor somewhere else which when they don't get they say you'll have to call backTo make matters worse I looked up the company number for fax and their are on rip off sites, scam sites, complaint sites everywhere Employers wake up and run from Money Network, ADP Total Pay Card, Metabank Car
We've had issues with deposits not being made on time and when trying to contact them, we can't get through to anyone We ended up deciding to switch companies we aren't under contract so we have no obligations to meet We've been canceling since Jan 11th They have continued to charge our account I have filled out paperwork, made phone calls, sent MANY emails Almost every one going unanswered When they do answer, nothing gets done Part of the problem is with the parent company having too many subsidiary companies I had my bank reject the "minimum processing fees" for February since I had cancelled and not processed a single card in February and they sent me a bill for the $plus a $collection fee And they just charged me again for processing fees for March when I again didn't process a single card I have rejected the charges againThey also owe me a monthly fee of $for February that they charged me in March I get billed for that on the 10th and eve
Follow up request reference case #XXXXXXXX AS discussed in the original file, I chose First Data based on their offer of lower monthly fees, etc Closed my business and was assessed heavy penalty, along with a fee for not meeting a credit card amount which was impossible as I was never set up to receive a credit card at my store
After terminating their service they continually charged our bank account monthlyWe blocked them and they are attempting to collect $
e faxed in our "Termination Request Form" on 09/19/yet First Data Merchant Services continued to debit our account $each month.I called them and spoke with a representative twice and was assured this charge would be removed as our account has no credit card activity since May of and we terminated their service in September
Currently I have received collection calls and a bill for $ which I do not owe
We never signed any contract with a third party merchant company but we have been billed more than $in the last few months
Ignite Payments which is apparently a 3rd party company of first data is auto withdrawl's from our business banking account every month since august of I have called, emailed and faxed these people to find out what it wasI get nothing but an email back saying that we signed a contract, FALSE, we never signed anything and we use First Data as our merchant, not IGNITE PAYMENTSi have statements that clearly show we have no activity through this IGNITE companywe do not know what it is for or why we would need different merchant companiesi have repeatedly left messages for a *** *** and a *** ***, whom are the only contacts available to me, I have called and spoken to customer service reps which always tell me that *** would be the one to talk to and they transfer me and there is never an answerPLEASE HELPI dont know what else to do
Company is billed for merchant account twice what was quoted by the sales agent
I esigned a merchant account with *** on 5/26/with the understanding the total billing for this account would be less than $per monthI was unable to print a copy of the paperwork I had to call transfirst after I received the first bill to gain access to the documents since they were no longer availabe on the esign document site I didn't received the equipment until the middle of June and it has not been set up as of this date The equipment has not even been taken out of the box My bank account was charged fees for June including monthly services fees, breach coverage fees, wireless monthly fees, fixed acquirer network fees, and transaction network access fees as well as lease fees I was shocked to find the fees were almost triple the amount discussed with sale agent and the equipment had not even been taken out of the box I have emailed *** many times with not respons
The company added a policy to add a minimum charge feeI cancelled and incurred a cancellation fee
In early I signed up with this company for to allow my company to process credit cardsI had some initial fees and a monthly charge of $4.95, all of which I agreed to and was okay withThe representative for the company, *** *** said I would be emailed a copy of my contractI never received itNow in February I received a letter from the company stating a $fee would be charged unless $in processing fees were collectedI chose to have a credit card processor for my company so customers could have the optionMy business rarely uses credit cards though so I kept it because it was only about $a monthNow they made this significant change that I am not okay withI cancelled my service but was blindsided by a $cancellation feeI called to see what could be doneI spoke with *** in customer service on April 5thShe told me she would look into the issue a
We were a victim of credit card fraud from some previous purchases made through our merchant First Data CanadaDisputes were issued and were responded by us in an immediate fashionThis was back in MayAt the beginning of July 2018, we were not receiving our payments from our customersWe called customer service to inquire and spent the next hours on the phone waiting for a supervisor to respond, after speaking with *** she informed me that she will submit a ticket with the securities department because she informed us that our money was frozen and there was nothing she can do on her end as this was a security departmentI was also given the security departments phone number which I had to leave a voicemail message for a callback even when the machine said calls will be returned within 24-hours and checked daily (also echoed by *** the supervisor) Fast forward to the Tuesday (over hours later), still did not receive any call from Customer service or Security department t
On October 19, we installed at our store, Clover small machineThen we told the salesman, Greg that we don't have a need for the big clover machineSo he said he will get the FedEx tag and he'll ship it backOn October 30,2017, he took the machine and alledgedly texted me that he shiped it back to their companyHowever on December 04,they charged and withdraw to my acccount $ I called several times but they said it is still pendingI tried to request today January 31, to talked to the approving officer, but they said he is offline
Please help meI don't know where to go
*** *** Food
*** ***
***
XXX-XXX-XXXX
Product_Or_Service: Merchant Machine
I WAS LIED TO FROM ONE OF THE AUTHORIZED DISTRIBUTOR OF THE SERVICES I AM NOT GETTING SOME OF THE SERVICES THAT SAID I WAS TOLD I WAS GOING TO GET THEY ASK ME FOR A CERTAIN AMOUNT OF MONEY AS A DOWN PAYMENT AND WHEN I GOT THAT AMOUNT I WAS TOLD THAT I NEEDED MORE MONEY THE DISTRIBUTOR TOLD ME SHE WAS UNDER MEDICATION AND DIDN'T INFORM ME RIGHT NOW I'M TRYING TO CANCEL SERVICE AND THEY WANT TO CHARGE ME AND TAKING MONEY OUT OF MY ACCOUNT I ASK TO GIVE IT ME A CANCELLATION NOTICE AND WRITING SO I CAN STOP PAYMENT FROM MY ACCOUNT AND THEY REFUSED UNLESS I PAY THEM
Product_Or_Service: LEASING FOR EQUIPMENT
Account_Number: ***
I was charged more than 4%on statement ,than previous service!i was told that it will be less than I was paying that is why I committed to switch to first data when I call customer service they did not let me talk to account manager,instead I was advised to call lynchburg consultant who always sing a same song that he has talk to his superviser but he is not responding is it professional way ?its basically robbing for first four month then give you some benefit but have not seen fifth month yet
Reporting fraud for Outdoorsupply.orgI have no affiliation with this websiteThe merchant First Data Merchant Services has sent me a written statement, telling me I owe them this is a part of identity theft from someone I know, who are using my information to make money off this websiteI have nothing to do with any charge backs or anything to do with any goods sold off of this websiteI have reported this issue before to the Revdex.comI don't know what else to do in order to get this settled and find and prosecute the people responsible
My complaint with First Data Global Leasing is that this company uses a scam with bait and switch and try to lock you in with a lease term for months at the cost of per month for their equipment and other hidden feesI currently use Heartland credit card payment systemThe problem all started for me on May when a saleswoman name *** who works for IPayment came to my small business to tell me that I can save money if I switch from Heartland to IPaymentShe tells me that if I switch to IPayment that there will be no contracts no cancellation fees and no hidden chargesShe tells me that I can save hundreds of dollars every monthsI thought it is too good to be true so she calls her boss name *** *** so he can speak to me and verify that everything she tells me is completely trueHe tells me that it is a month to month service and that if I don39t save any money I can just cancel the service and the fee will be He also tells me that
Hello, I have possession of a Bank of America Money Network card that was used fraudulentlyOn 7/31, I attended MALCO FOREST HILL CINEMA in Germantown, TN where the card was used to purchase tickets at 6:PM and used again at 6:at the concession standThree hours later, may card was mysteriously used at a Walmart Super Center in ***There are two ATM withdraws of $and $There are two ATM fees of $eachThere were also two purchases of $and $My accounts are checked dailyI noticed the charges and called the customer service number on back of the card (***)I was told that a hold was place on my account because someone called in an attempt to obtain information regarding the accountNO ONE contacted me! I was then told that I had to wait 3-business days to receive a form to dispute the chargesIf my account was placed on hold for suspicious activities without notifying the consumer, it is an indication that this business is fully
Deceive consumers to open an account2.When you open an account, you promise not to have a contract, we can terminate the cooperation at any time
3.Request to terminate the partnership is not to close my account, even if not used, free to charge
4.I return the credit card machine does not recognize
5.Looking for debt collection companies to collect debts makes me credit down now
6.And no detailed bills,just want me pay the money
This company I believe to be a scam iv'e never signed any contract or agreed to do business with this company.I don't even know what this company offers I believe their scammers and are trying to extort people for money with threats
Product_Or_Service: I don't know
In February of 2017, a sales representative from Ignite Payments came to my establishment to sell a merchant payment processing system to meI was told that there would be no contract and that I would be on a month to month billing planThe company was supposed to return to upgrade my current credit card machineThey never cameI have been billed monthly from them and the invoice amounts keep increasingI called them in June and spoke with ***He informed me that there was a year contract and it would cost $to buy out the contractAs of this date, we have received no services and our bank account has been charged $
Product_Or_Service: Merchant payment system
Account_Number: XXXXXXXXXXXX