company refuses to replace missing $
I made a payment to a company for my car loanMy account was over draftedThe car company received notice that the payment was returned due to insufficient fundsI contacted First Data numerous timesI have submitted the formal disputeEven time I call to speak to them I get a different answerFirst I had to wait so many daysThen it was under reviewThen it was deniedThen it was escalated and under review againNow I am being told it was denied a week before I even submitted the dispute paperworkI was told that I would need to submit another dispute formThey have told me they contacted my car loan companyLoan company has no record of first data contacting themThen First Data changed their story and said the payment was resubmitted after a paycheck was deposited in my accountThe car loan company verified that they are not legal able to charge a card a second time without the holder's permissionCar loan company still has n
We've had issues with deposits not being made on time and when trying to contact them, we can't get through to anyone We ended up deciding to switch companies we aren't under contract so we have no obligations to meet We've been canceling since Jan 11th They have continued to charge our account I have filled out paperwork, made phone calls, sent MANY emails Almost every one going unanswered When they do answer, nothing gets done Part of the problem is with the parent company having too many subsidiary companies I had my bank reject the "minimum processing fees" for February since I had cancelled and not processed a single card in February and they sent me a bill for the $plus a $collection fee And they just charged me again for processing fees for March when I again didn't process a single card I have rejected the charges againThey also owe me a monthly fee of $for February that they charged me in March I get billed for that on the 10th and eve
This company I believe to be a scam iv'e never signed any contract or agreed to do business with this company.I don't even know what this company offers I believe their scammers and are trying to extort people for money with threats
Product_Or_Service: I don't know
We never signed any contract with a third party merchant company but we have been billed more than $in the last few months
Ignite Payments which is apparently a 3rd party company of first data is auto withdrawl's from our business banking account every month since august of I have called, emailed and faxed these people to find out what it wasI get nothing but an email back saying that we signed a contract, FALSE, we never signed anything and we use First Data as our merchant, not IGNITE PAYMENTSi have statements that clearly show we have no activity through this IGNITE companywe do not know what it is for or why we would need different merchant companiesi have repeatedly left messages for a *** *** and a *** ***, whom are the only contacts available to me, I have called and spoken to customer service reps which always tell me that *** would be the one to talk to and they transfer me and there is never an answerPLEASE HELPI dont know what else to do
After terminating their service they continually charged our bank account monthlyWe blocked them and they are attempting to collect $
e faxed in our "Termination Request Form" on 09/19/yet First Data Merchant Services continued to debit our account $each month.I called them and spoke with a representative twice and was assured this charge would be removed as our account has no credit card activity since May of and we terminated their service in September
Currently I have received collection calls and a bill for $ which I do not owe
My daughter got a paycard for Mimi's cafe through them Mimi's reported her SS# wrong Contacted them and they said to fax SS card image, card image and drivers license image to them Did so, but when called back got different number for fax Faxed again It's been weeks Their system is automated calling number *** which you have to enter multiple times just to get to a customer service rep who sometimes the system hangs up on youSo multiple times each entering your card number with no option for rep Then when you call them they won't give you a call back number a rep number a supervisor number or email number to resolve fax Only put you on hold and keep trying to get a supervisor somewhere else which when they don't get they say you'll have to call backTo make matters worse I looked up the company number for fax and their are on rip off sites, scam sites, complaint sites everywhere Employers wake up and run from Money Network, ADP Total Pay Card, Metabank Car
Follow up request reference case #XXXXXXXX AS discussed in the original file, I chose First Data based on their offer of lower monthly fees, etc Closed my business and was assessed heavy penalty, along with a fee for not meeting a credit card amount which was impossible as I was never set up to receive a credit card at my store
I switched to First Data Merchant Services, but was not reimbursed for cancellation fees, as promised
I am a small business owner-operator from Vancouver, BCI was sold a First Data Merchant Services credit and debit card terminal, in May of The sales representatives who came into my store and convinced me to switch from *** Merchant Services to First Data Merchant Services (*** *** and sales associate), promised me that the early termination fee (ETF) of $that I would incur from *** would be reimbursed by First Data Merchant Services within six (6) weeks of installation of my store's First Data credit/ debit card processing machineIt has now been approximately thirteen weeks since I have switched to First Data and begun actively using their card processing machine, and yet I have still not been reimbursed the funds to cover *** ETFI have not been able to resolve this issue by contacting First Data Merchant Services by telephoneI am therefore
First data company charged hidden fees that were not disclosed by salesman *** *** in their initial contract
*** told me debit fees,statements fees,account fees,interchange fees,fees for new machine because I'm leasing old machine from first data.I found all the fees that include cancellation charge of $that I didn't hear from ***Girl in the first data merchant service told me all the hidden charges that filled by ***
I called *** and merchant office to send me copy of contract but they didn't send me contract even I called times for weeksThat made more suspicious and I decided to cancel first data merchant account to have peace of mindI'd like to have refund that were over charged by first data total amount of $and wave cancellation charge.I had service from july 13th to aug 5th they shouldn't charge anything other than that period
Product_Or_Service: merchant service
Account_Number: merchant #XXXXXXXXXX
On August the 17th Thursday a transfer of $was supposed to have been transferred to an outside accountThe transfer was done onlineThe transfer was supposed to have taken one business dayIt did not happenSo I called on the following Monday and we were told that the the transfer should have gone through there was paperwork mailed to my home to dispute the transaction we have called repeatedly two get the money back onto the card they refunded the $and said that they stole the moneyProduct_Or_Service: $
First Data scammed me into a contract where they (and their affiliate business scammers) take close to 9% of my salesI was told that this lease was month to month, that I could cancel anytime and they would only take 0-3% of my sales depending of use of debit or credit card customersI am a psychotherapist in private practiceI have found since that they take close to 9%, and are attached to companies including Clover, Ascentium Capital and have so many different departments that it takes hours to speak with anyoneI have dealt with this hell for 12months of my 36month contract, which I never agreed to anywayMost recently, I was a victim of frau; I changed my banking information and contacted First Data right away to let them know and use the correct accountWhile they have been debiting fraudulently from the correct account (debits from Ascentium alone in the last days), they deny having my correct account on file and have not debited my account with the money I have made
Deceive consumers to open an account2.When you open an account, you promise not to have a contract, we can terminate the cooperation at any time
3.Request to terminate the partnership is not to close my account, even if not used, free to charge
4.I return the credit card machine does not recognize
5.Looking for debt collection companies to collect debts makes me credit down now
6.And no detailed bills,just want me pay the money
On October 19, we installed at our store, Clover small machineThen we told the salesman, Greg that we don't have a need for the big clover machineSo he said he will get the FedEx tag and he'll ship it backOn October 30,2017, he took the machine and alledgedly texted me that he shiped it back to their companyHowever on December 04,they charged and withdraw to my acccount $ I called several times but they said it is still pendingI tried to request today January 31, to talked to the approving officer, but they said he is offline
Please help meI don't know where to go
*** *** Food
*** ***
***
XXX-XXX-XXXX
Product_Or_Service: Merchant Machine
We were a victim of credit card fraud from some previous purchases made through our merchant First Data CanadaDisputes were issued and were responded by us in an immediate fashionThis was back in MayAt the beginning of July 2018, we were not receiving our payments from our customersWe called customer service to inquire and spent the next hours on the phone waiting for a supervisor to respond, after speaking with *** she informed me that she will submit a ticket with the securities department because she informed us that our money was frozen and there was nothing she can do on her end as this was a security departmentI was also given the security departments phone number which I had to leave a voicemail message for a callback even when the machine said calls will be returned within 24-hours and checked daily (also echoed by *** the supervisor) Fast forward to the Tuesday (over hours later), still did not receive any call from Customer service or Security department t
I was cancelling my account with firstdata During this process I encountered a manager that was pushy and condescending
I was cancelling due to being charged high fees for processing fees, and billed for equipment that a return slip was never sent forThey billed me with no warning, nor proper documentationThis woman did not cancel my account, so I called corporate and account was finally cancelledOut of anger this representative sent an email stating that because I closed the account she would not help me return the equipment they billed me for
She also constantly brought up that I hung up on herWhich I did because, she refused to accept no for an answer
I was billed insanely for simple processingAny company that operates this way should not be dealing in financial areasThis is why our country experienced the recession of 2008, and it is my assertion that doimg business with firstdata will leave a small business at a total loss
Business beware they charge with no
The company added a policy to add a minimum charge feeI cancelled and incurred a cancellation fee
In early I signed up with this company for to allow my company to process credit cardsI had some initial fees and a monthly charge of $4.95, all of which I agreed to and was okay withThe representative for the company, *** *** said I would be emailed a copy of my contractI never received itNow in February I received a letter from the company stating a $fee would be charged unless $in processing fees were collectedI chose to have a credit card processor for my company so customers could have the optionMy business rarely uses credit cards though so I kept it because it was only about $a monthNow they made this significant change that I am not okay withI cancelled my service but was blindsided by a $cancellation feeI called to see what could be doneI spoke with *** in customer service on April 5thShe told me she would look into the issue a
My complaint with First Data Global Leasing is that this company uses a scam with bait and switch and try to lock you in with a lease term for months at the cost of per month for their equipment and other hidden feesI currently use Heartland credit card payment systemThe problem all started for me on May when a saleswoman name *** who works for IPayment came to my small business to tell me that I can save money if I switch from Heartland to IPaymentShe tells me that if I switch to IPayment that there will be no contracts no cancellation fees and no hidden chargesShe tells me that I can save hundreds of dollars every monthsI thought it is too good to be true so she calls her boss name *** *** so he can speak to me and verify that everything she tells me is completely trueHe tells me that it is a month to month service and that if I don39t save any money I can just cancel the service and the fee will be He also tells me that
I WAS LIED TO FROM ONE OF THE AUTHORIZED DISTRIBUTOR OF THE SERVICES I AM NOT GETTING SOME OF THE SERVICES THAT SAID I WAS TOLD I WAS GOING TO GET THEY ASK ME FOR A CERTAIN AMOUNT OF MONEY AS A DOWN PAYMENT AND WHEN I GOT THAT AMOUNT I WAS TOLD THAT I NEEDED MORE MONEY THE DISTRIBUTOR TOLD ME SHE WAS UNDER MEDICATION AND DIDN'T INFORM ME RIGHT NOW I'M TRYING TO CANCEL SERVICE AND THEY WANT TO CHARGE ME AND TAKING MONEY OUT OF MY ACCOUNT I ASK TO GIVE IT ME A CANCELLATION NOTICE AND WRITING SO I CAN STOP PAYMENT FROM MY ACCOUNT AND THEY REFUSED UNLESS I PAY THEM
Product_Or_Service: LEASING FOR EQUIPMENT
Account_Number: ***
Had to cancel lease because of business closingI was told PAY UP or my credit would be recked!Was not told this was a uncancelable contract!
I have been in business for yrs, a hair salon.Recently had to close due to financial problemsCould no longer pay the bills.Called First Data to explain problem and that I was forced to close business.I did not have any choiceThe rep told me that it did not matter, I had to pay the BUY-OUT to the lease which was $or that my personal credit would be ruinedThe rep told me that they would send a letterThey did, it said that this is a NON-CANCELLABLE CONTRACTNO ONE FROM THE COMPANY EVER EXPLAINED THIS TO MEIF THEY DID I WOULD HAVE NEVER SIGNED ITThe first time I was informed of it was when I received the cancel letter on 2-23-2016.THE FACT IS THAT A BUSINESS NEVER KNOWS WHEN THEY HAVE TO CLOSEThings happen, Deaths, Financial Problems, etcWhen I signed the lease it was a sheet that was faxed to me and Sales Rep did not exp
I was charged more than 4%on statement ,than previous service!i was told that it will be less than I was paying that is why I committed to switch to first data when I call customer service they did not let me talk to account manager,instead I was advised to call lynchburg consultant who always sing a same song that he has talk to his superviser but he is not responding is it professional way ?its basically robbing for first four month then give you some benefit but have not seen fifth month yet
company refuses to replace missing $
I made a payment to a company for my car loanMy account was over draftedThe car company received notice that the payment was returned due to insufficient fundsI contacted First Data numerous timesI have submitted the formal disputeEven time I call to speak to them I get a different answerFirst I had to wait so many daysThen it was under reviewThen it was deniedThen it was escalated and under review againNow I am being told it was denied a week before I even submitted the dispute paperworkI was told that I would need to submit another dispute formThey have told me they contacted my car loan companyLoan company has no record of first data contacting themThen First Data changed their story and said the payment was resubmitted after a paycheck was deposited in my accountThe car loan company verified that they are not legal able to charge a card a second time without the holder's permissionCar loan company still has n
We've had issues with deposits not being made on time and when trying to contact them, we can't get through to anyone We ended up deciding to switch companies we aren't under contract so we have no obligations to meet We've been canceling since Jan 11th They have continued to charge our account I have filled out paperwork, made phone calls, sent MANY emails Almost every one going unanswered When they do answer, nothing gets done Part of the problem is with the parent company having too many subsidiary companies I had my bank reject the "minimum processing fees" for February since I had cancelled and not processed a single card in February and they sent me a bill for the $plus a $collection fee And they just charged me again for processing fees for March when I again didn't process a single card I have rejected the charges againThey also owe me a monthly fee of $for February that they charged me in March I get billed for that on the 10th and eve
This company I believe to be a scam iv'e never signed any contract or agreed to do business with this company.I don't even know what this company offers I believe their scammers and are trying to extort people for money with threats
Product_Or_Service: I don't know
We never signed any contract with a third party merchant company but we have been billed more than $in the last few months
Ignite Payments which is apparently a 3rd party company of first data is auto withdrawl's from our business banking account every month since august of I have called, emailed and faxed these people to find out what it wasI get nothing but an email back saying that we signed a contract, FALSE, we never signed anything and we use First Data as our merchant, not IGNITE PAYMENTSi have statements that clearly show we have no activity through this IGNITE companywe do not know what it is for or why we would need different merchant companiesi have repeatedly left messages for a *** *** and a *** ***, whom are the only contacts available to me, I have called and spoken to customer service reps which always tell me that *** would be the one to talk to and they transfer me and there is never an answerPLEASE HELPI dont know what else to do
After terminating their service they continually charged our bank account monthlyWe blocked them and they are attempting to collect $
e faxed in our "Termination Request Form" on 09/19/yet First Data Merchant Services continued to debit our account $each month.I called them and spoke with a representative twice and was assured this charge would be removed as our account has no credit card activity since May of and we terminated their service in September
Currently I have received collection calls and a bill for $ which I do not owe
My daughter got a paycard for Mimi's cafe through them Mimi's reported her SS# wrong Contacted them and they said to fax SS card image, card image and drivers license image to them Did so, but when called back got different number for fax Faxed again It's been weeks Their system is automated calling number *** which you have to enter multiple times just to get to a customer service rep who sometimes the system hangs up on youSo multiple times each entering your card number with no option for rep Then when you call them they won't give you a call back number a rep number a supervisor number or email number to resolve fax Only put you on hold and keep trying to get a supervisor somewhere else which when they don't get they say you'll have to call backTo make matters worse I looked up the company number for fax and their are on rip off sites, scam sites, complaint sites everywhere Employers wake up and run from Money Network, ADP Total Pay Card, Metabank Car
Follow up request reference case #XXXXXXXX AS discussed in the original file, I chose First Data based on their offer of lower monthly fees, etc Closed my business and was assessed heavy penalty, along with a fee for not meeting a credit card amount which was impossible as I was never set up to receive a credit card at my store
I switched to First Data Merchant Services, but was not reimbursed for cancellation fees, as promised
I am a small business owner-operator from Vancouver, BCI was sold a First Data Merchant Services credit and debit card terminal, in May of The sales representatives who came into my store and convinced me to switch from *** Merchant Services to First Data Merchant Services (*** *** and sales associate), promised me that the early termination fee (ETF) of $that I would incur from *** would be reimbursed by First Data Merchant Services within six (6) weeks of installation of my store's First Data credit/ debit card processing machineIt has now been approximately thirteen weeks since I have switched to First Data and begun actively using their card processing machine, and yet I have still not been reimbursed the funds to cover *** ETFI have not been able to resolve this issue by contacting First Data Merchant Services by telephoneI am therefore
First data company charged hidden fees that were not disclosed by salesman *** *** in their initial contract
*** told me debit fees,statements fees,account fees,interchange fees,fees for new machine because I'm leasing old machine from first data.I found all the fees that include cancellation charge of $that I didn't hear from ***Girl in the first data merchant service told me all the hidden charges that filled by ***
I called *** and merchant office to send me copy of contract but they didn't send me contract even I called times for weeksThat made more suspicious and I decided to cancel first data merchant account to have peace of mindI'd like to have refund that were over charged by first data total amount of $and wave cancellation charge.I had service from july 13th to aug 5th they shouldn't charge anything other than that period
Product_Or_Service: merchant service
Account_Number: merchant #XXXXXXXXXX
On August the 17th Thursday a transfer of $was supposed to have been transferred to an outside accountThe transfer was done onlineThe transfer was supposed to have taken one business dayIt did not happenSo I called on the following Monday and we were told that the the transfer should have gone through there was paperwork mailed to my home to dispute the transaction we have called repeatedly two get the money back onto the card they refunded the $and said that they stole the moneyProduct_Or_Service: $
First Data scammed me into a contract where they (and their affiliate business scammers) take close to 9% of my salesI was told that this lease was month to month, that I could cancel anytime and they would only take 0-3% of my sales depending of use of debit or credit card customersI am a psychotherapist in private practiceI have found since that they take close to 9%, and are attached to companies including Clover, Ascentium Capital and have so many different departments that it takes hours to speak with anyoneI have dealt with this hell for 12months of my 36month contract, which I never agreed to anywayMost recently, I was a victim of frau; I changed my banking information and contacted First Data right away to let them know and use the correct accountWhile they have been debiting fraudulently from the correct account (debits from Ascentium alone in the last days), they deny having my correct account on file and have not debited my account with the money I have made
Deceive consumers to open an account2.When you open an account, you promise not to have a contract, we can terminate the cooperation at any time
3.Request to terminate the partnership is not to close my account, even if not used, free to charge
4.I return the credit card machine does not recognize
5.Looking for debt collection companies to collect debts makes me credit down now
6.And no detailed bills,just want me pay the money
On October 19, we installed at our store, Clover small machineThen we told the salesman, Greg that we don't have a need for the big clover machineSo he said he will get the FedEx tag and he'll ship it backOn October 30,2017, he took the machine and alledgedly texted me that he shiped it back to their companyHowever on December 04,they charged and withdraw to my acccount $ I called several times but they said it is still pendingI tried to request today January 31, to talked to the approving officer, but they said he is offline
Please help meI don't know where to go
*** *** Food
*** ***
***
XXX-XXX-XXXX
Product_Or_Service: Merchant Machine
We were a victim of credit card fraud from some previous purchases made through our merchant First Data CanadaDisputes were issued and were responded by us in an immediate fashionThis was back in MayAt the beginning of July 2018, we were not receiving our payments from our customersWe called customer service to inquire and spent the next hours on the phone waiting for a supervisor to respond, after speaking with *** she informed me that she will submit a ticket with the securities department because she informed us that our money was frozen and there was nothing she can do on her end as this was a security departmentI was also given the security departments phone number which I had to leave a voicemail message for a callback even when the machine said calls will be returned within 24-hours and checked daily (also echoed by *** the supervisor) Fast forward to the Tuesday (over hours later), still did not receive any call from Customer service or Security department t
I was cancelling my account with firstdata During this process I encountered a manager that was pushy and condescending
I was cancelling due to being charged high fees for processing fees, and billed for equipment that a return slip was never sent forThey billed me with no warning, nor proper documentationThis woman did not cancel my account, so I called corporate and account was finally cancelledOut of anger this representative sent an email stating that because I closed the account she would not help me return the equipment they billed me for
She also constantly brought up that I hung up on herWhich I did because, she refused to accept no for an answer
I was billed insanely for simple processingAny company that operates this way should not be dealing in financial areasThis is why our country experienced the recession of 2008, and it is my assertion that doimg business with firstdata will leave a small business at a total loss
Business beware they charge with no
The company added a policy to add a minimum charge feeI cancelled and incurred a cancellation fee
In early I signed up with this company for to allow my company to process credit cardsI had some initial fees and a monthly charge of $4.95, all of which I agreed to and was okay withThe representative for the company, *** *** said I would be emailed a copy of my contractI never received itNow in February I received a letter from the company stating a $fee would be charged unless $in processing fees were collectedI chose to have a credit card processor for my company so customers could have the optionMy business rarely uses credit cards though so I kept it because it was only about $a monthNow they made this significant change that I am not okay withI cancelled my service but was blindsided by a $cancellation feeI called to see what could be doneI spoke with *** in customer service on April 5thShe told me she would look into the issue a
My complaint with First Data Global Leasing is that this company uses a scam with bait and switch and try to lock you in with a lease term for months at the cost of per month for their equipment and other hidden feesI currently use Heartland credit card payment systemThe problem all started for me on May when a saleswoman name *** who works for IPayment came to my small business to tell me that I can save money if I switch from Heartland to IPaymentShe tells me that if I switch to IPayment that there will be no contracts no cancellation fees and no hidden chargesShe tells me that I can save hundreds of dollars every monthsI thought it is too good to be true so she calls her boss name *** *** so he can speak to me and verify that everything she tells me is completely trueHe tells me that it is a month to month service and that if I don39t save any money I can just cancel the service and the fee will be He also tells me that
I WAS LIED TO FROM ONE OF THE AUTHORIZED DISTRIBUTOR OF THE SERVICES I AM NOT GETTING SOME OF THE SERVICES THAT SAID I WAS TOLD I WAS GOING TO GET THEY ASK ME FOR A CERTAIN AMOUNT OF MONEY AS A DOWN PAYMENT AND WHEN I GOT THAT AMOUNT I WAS TOLD THAT I NEEDED MORE MONEY THE DISTRIBUTOR TOLD ME SHE WAS UNDER MEDICATION AND DIDN'T INFORM ME RIGHT NOW I'M TRYING TO CANCEL SERVICE AND THEY WANT TO CHARGE ME AND TAKING MONEY OUT OF MY ACCOUNT I ASK TO GIVE IT ME A CANCELLATION NOTICE AND WRITING SO I CAN STOP PAYMENT FROM MY ACCOUNT AND THEY REFUSED UNLESS I PAY THEM
Product_Or_Service: LEASING FOR EQUIPMENT
Account_Number: ***
Had to cancel lease because of business closingI was told PAY UP or my credit would be recked!Was not told this was a uncancelable contract!
I have been in business for yrs, a hair salon.Recently had to close due to financial problemsCould no longer pay the bills.Called First Data to explain problem and that I was forced to close business.I did not have any choiceThe rep told me that it did not matter, I had to pay the BUY-OUT to the lease which was $or that my personal credit would be ruinedThe rep told me that they would send a letterThey did, it said that this is a NON-CANCELLABLE CONTRACTNO ONE FROM THE COMPANY EVER EXPLAINED THIS TO MEIF THEY DID I WOULD HAVE NEVER SIGNED ITThe first time I was informed of it was when I received the cancel letter on 2-23-2016.THE FACT IS THAT A BUSINESS NEVER KNOWS WHEN THEY HAVE TO CLOSEThings happen, Deaths, Financial Problems, etcWhen I signed the lease it was a sheet that was faxed to me and Sales Rep did not exp
I was charged more than 4%on statement ,than previous service!i was told that it will be less than I was paying that is why I committed to switch to first data when I call customer service they did not let me talk to account manager,instead I was advised to call lynchburg consultant who always sing a same song that he has talk to his superviser but he is not responding is it professional way ?its basically robbing for first four month then give you some benefit but have not seen fifth month yet