Zillow Group

Scam artists at the highest levelThis company is a danger to our countryMisinformation, advertisement, misleading the publicHow companies like this can continue to get away with their shady business dealings is really sad and a hoax

I have reviewed [redacted] 's profile and the unsavory review in questionThe review was flagged twice for our moderation team to re-moderate the review on Tues 1/26/our moderation team decided that the review meets our community guidelines and will remain publishedThe moderation team emailed [redacted] on her primary account email to inform her of their decisionThe moderation team doesn't take documentation into considerationOur moderation process treats the consumer and agent alikeAs long as the consumer meets the community guidelines the review will be published and will remain published on the site, unless the consumer decides to remove the review in the futureWe encourage the agent to respond to the reviewPlease let me know if you have additional questions

I Had my home listed for sale by owner on zillow.com for a little over a month, suddenly today it says off marketNow its asking me to resubmit the listing and wait another few days to get the listing verifiedAlso this will cause more confusion in the price history section now as it will show more entries with dataNot sure why Zillow is making this so complicated

Hello, I was contacted numerous times by a sales rep to have me sign up with zillow to receive online leads. The agreement was that I partner with a lender and split the cost 50/50 because I cannot afford it on my own. I was told that I will have several thousands impression which should be at an average of 15-20 leads at first & will go higher as time goes by. I was rushed to sign becasuse per the sales rep, if I donot sign that day the 30% discount will expire. so I did. After I singed, I was told that the lender does not come on board and split the payment until the 2nd month per RESPA. However, I was never told that, not once from the beginning otherwise I would have not signed the agreement. For almost a month I only received 2 leads. I had questions regarding the lead flow as well as question regarding setting up the site and I left several messages for the sales rep to call me and the support person assigned to me as well, but no one called or emailed back. Only the support

Zillow receives foreclosure and pre-foreclosure information from a third-party that aggregates public records dataOn occasion, this information can get misreported to us which looks to be the case hereThe foreclosure status has been removed and the update is effective immediately Regarding the request to remove the inactive property page entirely, this is not something we can do because the home is linked to data sent from public recordsWe display property information on Zillow to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each county and from homeowner-provided submissionsProperty data appears on Zillow regardless of if a home is actively listed for sale or notOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove public record property information from Zillow.We provide homeowners with tools to edit a number of facts that appear on a property pageBy editing the home facts directly, a homeowner can ensure the home information is as up-to-date and accurate as possible but we do not remove entire pages or public record information from our databaseIf this individual needs assistance in the future, we encourage them to reach out to our Consumer Care Team through our Help Center at www.zillow.com/help.For more information on our policies, please review our Terms of Use and Privacy Policy

I am trying to sell my home, zillow is considered a popular online resource for home buyers to research and find available propertiesInitally when my home listed Zillow had it displayed online correctlySince then they have removed it as available and listed it as "off the market" twiceThe first time my realtor was able to correct it and it relisted as "for sale"- since it occurred the 2nd time we (my realtor and I) have not been able to get Zillow to advertise it as "for sale"It lists as "off the market" meaning many potential buyers are not viewing my houseWhen I reach out through customer service email, the replies suggest my realtor is at fault, and Zillow will have their real estate team contact my realtor- they still have notThey are not reachable by phone and I do not feel I am getting my complaint resolved with them

Complaint: [redacted] I am rejecting this response because: omission is a lieWhile they offer you half truth that is of itself a lieMy listing was removed yesterday with the help of another agencyEven with that they posted a three year old listingThey addressed NOTHING and prefer to lie to get rheir A forctesponding to tpuA sad laugh!Sincerely, [redacted]

I did NOT use or bring into My Business of selling our Home, however "Zillow.com" from what I'm told by our Realtor pulls information from all sites and list's on Zillow.comthey list our Home as OFF MARKET as well as other info pertaining to our homeFrom what I'm told by our realtor, they scam people and charge them to correct and make right info, along with listing other ways such as RENT TO OWN, and they have taken money from people and not given anything in return, now My complaint is advertising of our Home as being OFF MARKETI have NO proof of the other, only from what My Realtor has shared with us about Zillow and her Realtor Friends whom have had problems with ZILLOW.COM in the pastI only want t=the correct wording / advertising of our Home, it is FOR SALE and that is all

I was receiving real estate services (information regarding potential real estate buyers) and paying a fee at the BEGINNING of each cycle (in advance of receiving services)I decided to cancel the service provided and notified Zillow who continued to attempt to bill meSince billing was always at the BEGINNING (in advance) of each cycle, I notified my credit card company to decline any charges made by ZillowI received notice from Zillow on Dec 26, that they were unable to process my credit card for the amount of $(which would have been for services provided AFTER Dec I notified Zillow that I had already cancelled the account but they continued to send me emails requesting payment and telling me I was delinquentZillow told me they continued to provide services after Dec even though they had not received paymentI NEVER authorized or requested services for the new billing cycle which began Dec Zillow cancelled my account finally and I informed them to not po

Zillow does not authenticate an individual before allowing them to take over posting pictures and details of a homeA scammer took over the details of my home and changed the squared footage to force the zestimate to re-calculateThey also posted fake pictures (not of my home) which Zillow will not take down and does not provide any facilities to take downNow my home is under valued with "data science" Zillow purports is accurate, and is used to create impressions with buyers by promoting their "zestimate" formula

I was looking on Zillow.com at places for sale and those that just sold and came across a listing for my condo with pictures stating it sold in January This is absolutely not true I live there andIi want those pictures and listing taken down I tried to call the company and could not get any one to answer the phone

Complaint: [redacted] I am rejecting this response because: You have made a mistakeWe are owners Who do you have that is the authorized representative? Who is providing advertising that conflicts with owner originated advertising? Your prompt and meaningful reply is appreciated in advance Sincerely, [redacted] ***

Misrepresented services and provides fake leads and will not stop service agreement and reports to credit

Complaint: [redacted] I am rejecting this response because it misses the point: Zillow did not provide any utility to my business. Every single "lead" was a time waster, and most of the leads were not valid. I should not have to pay for a service that eats up my marketing budget and provides ZERO ROI, nor a "service" that hurts my business, and I should not have to pay for a service that I no longer want because it doesn't work. Joey did not go against any "policy" to accommodate me with a zip code change - he told me that Zillow was able to do that for anyone one time, so they need to get their story straight. The company is dishonest in general, and that's a great example of their dishonesty. They are developing a horrible reputation with real estate agents in general. I will take legal action against this company if they continue to harass me with messages about "past due" balances or take any action that further harms my business. This company engages in dishonest business practices, namely, cajoling new agents to request reviews from people. "As long as you discuss real estate," said Joey, "Someone can write a review." Well, I could only get 11 reviews from people who I actually did provide real estate advice or services to. I am not going to ask people to lie. I don't agree with these business practices, and I will not participate. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Since Zillow removed all of the photos of my property and the Realtor's description about my property I will gladly accept their response and close out this complaint However, I find it interesting that Zillow stated that they do not manage the listings directly when they are on zillow.com (the website FOR Zillow) and since they were able to remove the photos and Realtor's description without me having to create an account - I do not wish to create a Zillow account nor have I ever had oneI think the employees of Zillow would find that many people do not want to waste time or deal with having to create an account to edit a listing that they did not createIf Zillow created the listing then it should be Zillow's responsibility to see that it is updated to protect homeowners when the property is sold and moved intoIf burglars can see the layout of a home before breaking in then it certainly makes it easier for them to rob the place Thank you very much.Sincerely, [redacted] ***

I am the owner of [redacted] that owns and operates over propertiesCurrently, I have listings on Zillow On 8/8/I was unable to log into my accountAfter several unsuccessful attempts, I've sent emails since 8/8/17, in one week about my account being disabledI've yet to hear from anyone so that this matter can be resolved,This past week, I have noticed a large decrease in profits and due to not being able to market new listings and update current listingsThis is an enormous problem that's effecting the growth and consistency of [redacted] ***

In checking our database, we were unable to find any record that this individual has previously contacted us regarding this issueWe display property information on Zillow to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each countyProperty data appears on Zillow regardless of if a home is actively listed for sale or for rentOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor these reasons, we do not remove public record property information from Zillow After reviewing the property in question, the home is not actively listed for sale or for rent on Zillow at this timeSince there is no active listing associated with this property, there is no listing to be removed at this timeThe status on the property shows as "sold.” This means the home has recently been sold within the last years but is not listed for sale or for rentSince there is no active listing associated with this property, it does not appear in any For Sale or For Rent search results on our site We provide homeowners with the opportunity to edit a number of facts that appear on their property pageBy editing the home facts directly, a homeowner can ensure the home information is as up-to-date and accurate as possible but we do not remove entire pages or remove public record information from our database For more information, please review our Terms of Use (http://www.zillow.com/corp/Terms.htm) and Privacy Policy (http://www.zillow.com/corp/Privacy.htm)

Zillow had advertised our home on their website without our permission...we have never listed our home with Zillow or any other Real Estate Agency and to add insult to injury they have stated that our home is in foreclosure with is not trueThis has been brought to our attention by numerous people...It is a violation of our privacy and also a defamation of character...We want Zillow to remove our home completely from their websiteI hope you can help us since there is no way to get in touch with anyone at Zillow...I've tried calling the number several times but was never able to connect with a person...Thanking you in advanced[redacted]

Zillow provides home valuation and claims to be "your edge in real estate" I recently bought a house and had a terrible experience with themHouse address is listed as my home address in the informationZip code is When I entered escrow in May, zestimate was about $660,Zillowvestimate (Zestimste) is widely used by general public to judge valueMy escrow and closing price was $620,so I felt I was getting good valueImmediately after closing I claimed the house and updated listing in Zillow to reflect some Property improvements To my schlock this decreased the Zillow value by over $60,000! Instead of Increasing value for to correctly adding features like courtyard, view, tile roof etc I thought it must be a mistake Contacted Zillow numerous times at their listed phone, No live person ever, left dozens of messages even for their sales team And even for their realtor team because I am a real estate agent Did not get a singe call back This is terrible serviceAnd it has

To Whom It May Concern:If [redacted] would like to discuss this further he can contact [redacted] I've also included a link to our terms and conditions, which [redacted] signed below[redacted]