Zillow Group

Complaint: [redacted] I am rejecting this response because: This issue is not resolved as of yet The complete address was provided in the original complaint but I would be happy to provide it again: [redacted] *** [redacted] *** I don't know what other information I could possibly provide to clarify the address any further This is the street address, the mailing address and the physical address on file for the purpose of property taxes Please advise as to what further information would be needed to clarify the address so that zillow can find it on their web page There are two houses on this property but, the second unit, which is [redacted] ***., is not an issue as it has been rented for the last six years and is not listed with zillow We previously had a property manager who did not have all of her facts right and was not interested in getting facts correct For the last year Denali Real Estate is our property manager and they have also tried to repeatedly correct this so that we are advertising with ALL the correct information Denali Real Estate has alsobeen unsuccessful at getting the type of cooling changed on the property description with zillow If needed, I can show proof that the property has A/C and not evap cooling I have tried to change this online by following the prompts for landlords but have repeatedly been unsuccessful I appreciate your attention to this matter and hope we can very soon get this resolved We have had thousands look at this property on zillow and have had very little response but another property listed, that is more expensive and has A/C listed is showing frequently and we have heard from prospective tenants that when they see evaporative cooling, they move on because no one in their right mind would want evap cooling in the the summer in Arizona Thank you, [redacted] Sincerely, [redacted]

my home is for sale and was removed by Zillow even though it is still for sale I was not notified of when or why this was removedI decided to have my agent referred through Zillow list my house again and it is still not showing up for saleI have tried for a week straight to contact Zillow customer service through emails and phone calls and have not received any response as to why this is happeningThere is no possible way to actually get a human on the phone with Zillow to resolve issues nor do they respond to emailsThis is poor business etiquette from Zillow

I have been trying for over two weeks to have you delete a rental listing at my homeI am unable to find the listing in my rental manager account but the listing is still activeI can not delete or edit the listing

We display property information on Zillow to provide consumers with transparent real estate informationWe receive this information from public records and from user-provided submissionsProperty data appears on Zillow regardless of if a home is actively listed for sale or notOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove public record property information from ZillowWe provide homeowners with tools to edit a number of facts that appear on a property pageBy editing the home facts directly, a homeowner can ensure the home's information is as up-to-date and accurate as possible but we do not remove entire pages or public record information from our databaseIf this individual needs further assistance updating the home facts on this property page, we encourage them to reach out to our Consumer Care Team via our Help Center: www.zillow.com/helpFor more information, please review our Terms of Use (https://www.zillow.com/corp/Terms.htm) and Privacy Policy (https://www.zillow.com/corp/Quality.htm)

A REQUEST for a showing was entered on ZillowThis is not a confirmation of an appointment in anywayPolicy for any rental showing is a completed application submitted either through the office or through another agentThis is clearly stated in all our listings on all platformsThis person had done neither of those thingsInstead they demanded that I show up at their requested time I had explained the policy on showings for rentals and she told me I would be sorry if I didnt come at her beckoning I never set a meeting with her, nor did I rent, engage, or complete any real estate transaction with herThe review claims that I actually helped her rent a propertyThis is falseI have never met Amanda C [redacted] I have never completed any real estate transaction with this personIf she is able to produce a signed lease from us without committing fraud then I will gladly eat my own hatThis is not the caseBy Zillow allowing this after repeated request they are supporting her frau

This as been by far the worst experience I've hadSave your money and put it into better marketing products like flyers

A strange phone call cme to me today from someone who claimed to be Robert from ZillowHe said he was taking my zillow listing down after I verified my addressThe listing has been up on zillow with Carol and Co so I now wished to do by ownerI told him I did not want my listing removed and requested to talk to a supervisorHe refused and said his supervisor is in a meeting

We recently purchased our new home, and though it has been removed from the MLS, Zillow continues to show this home on their siteWe as owners have repeatedly asked them to remove it but they refuse to do soMany other sites had this listing but once we asked them to remove it, it was done promptlyThis is a violation of my privacy - posting all the details about my home including pictures! This home is not on the market, there is no reason for this to be on their siteThey claim this is transparency to the public - the public does not need to see my home or get info about my home, they can go elsewhereI own other properties and we have friends who own properties that is not on this sleazy website, but for some reason, it has been next to impossible to remove this particular listing

Zillow has my home listed as a foreclosureMy home is not in foreclosureIt is not listed as a foreclosure in any StLouis County, Missouri recordsThis is embarrassing and will cause me issues if I attempt to refinance or apply for any type of loan

The original desired resolution for this complaint was regarding the Price/Tax History displayed on Zillow -- which we have already explained in our previous responseThe rejection reason addresses a separate issue but we're happy to provide additional information We have removed the photos from this property page as requestedAs a homeowner, this individual can make changes to the property page in the future using the instructions below:Sign in to their Zillow accountNavigate to the property pageClick on Correct Home FactsAdd/edit/remove any user-provided home facts and photosAny data provided by public records cannot be removedScroll to the bottom of the page and click the blue button to saveWith regards to how Zillow receives listings, listings are sent to Zillow through a variety of feed sources such as partners, brokers, agents, third-party feed providers, homeowners, and directly from an MLSWe have blocked the feed we received so the listing no longer appears on ZillowThis is the extent of assistance we can provideBeyond this, we cannot control the actions of another company not affiliated with Zillow and we encourage this individual to reach out to the other company directly to discuss any remaining concerns about their practices

Zillow recently implemented a new verification process for manually posted listings on our site to help improve listing quality. Once a listing is submitted, it can take some time for our Listing Verification Team to review and approve the listing so long as it meets our Listing Quality Policy... guidelines (https://www.zillow.com/corp/Quality.htm). There have been some delays with this new system site-wide and we have been working to get listings reviewed and posted as quickly as possible. We were able to successfully approve the For Sale By Owner listings submitted under this account. If this individual needs assistance in the future, we encourage them to contact our Consumer Care Team via our Help Center at www.zillow.com/help for faster assistance.

Zillow displays property information to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each county and from user-provided submissionsOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove entire pages from our database or remove public record information.However, we do provide homeowners with the opportunity to edit a number of facts that appear on their property pageWe were recently alerted to a bug that was causing some home descriptions to revert to a previous user-provided descriptionThis issue has been reported to our developers and weare actively working on a resolution to prevent this from happening in the futureIn the meantime, the description on this property page has been manually updated to show basic information from public records (see attached) rather than the previous user-provided descriptionWe have notified this individual that we will follow up directly to confirm once the bug has been fixed

To Whom It May Concern: Per my last response, [redacted] will not be receiving a refundThe number provided in my previous two responses is Will's direct lineI have included it again below Will - 720-550-

Zillow is advertising my rental property value on the Zillow website for $170,This is significantly below the actual, recently appraised value of my propertyI emailed Zillow and told them I refinanced my mortgage in June and it was appraised for $187,I asked them to either remove my property from their website or report it accurately, but Zillow is still advertising it at the same priceI don't appreciate Zillow misrepresenting the value of my propertyNot only does it reflect poorly on my property, it reflects poorly on every house in the neighborhoodMy property is located in Albuquerque, NM

To Whom It May Concern: Our records show that [redacted] spoke with a supervisor, [redacted] on 1/27/and was issues a refund on 1/31/

I signed up last Novon a month contract then after one month of one fake lead and one rental leadi requested for more impressionsThe rep sent me a docusign for a month contract which I did not requestMy mistake is that I signed the form without reading it thoroughlyI never wanted to extend my existing contractI only wanted more impressions to hopefully gain more leadsI recently confronted the rep on thisHe said he has no record of the conversation and that I am the one who requested the extension of contractI feel totally misled and dupedNo SupportNo return on investmentI have tried everything they suggested: follow up within minutes, drip campaign, send them mls Listings, etc etc

I do not accept the response from Zillow because I was told on February 3, by Todd T [redacted] in order to cancel I would need to speak with himI did so as he and I discussed on Monday February 6, and that was a complete waste of time as MrT [redacted] basically spoke to me in order to let me know that I was in a contract and unable to cancelHe then proceeded to explain to me why I was not receiving the amount of leads due to my lack of reviews and also inform me that no amount of leads are guaranteedI wish all this was explained in the beginning because I would have NEVER signed up in the first placeAs stated previously I want a refund and out of the contract and I do not intend to waste anymore of my time with anything else Zillow or their Sales team intends to throw my wayI have also attached an email between MrT [redacted] and I ask who I would need to speak to in order to discuss a refund and canceling he said I would need to speak to him which I did on Monday February the 6, so no I will not be emailing anyone else besides the Revdex.com or an attorney in order to get my refundIt is clear with the lies I have been told so far that from here on out I will need to have a 3rd party to make sure everything is clear Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

To Whom It May Concern:According to our records, [redacted] was not chargedThe account was cancelled and this customer was given a prorated refund

Advertising my property is being sold for $125,000 when my property has not sold at all Can't get anyone one on the phone tried email they send me a message back to prove otherwise when there is nothing to send it has not been listed nor has it sold so I have nothing to send them they need to check their resources and make the corrections this is refucing the value of my neighborhood properties for this false reporting..

My condo at [redacted] is for sale through a real estate company not ZillowI'm looking on Zillow at houses there is mine it has the wrong price, plus it says not for sale.I called them they said call your real estate companySo I did she did not even know this, Zillow did this will not correct itTold me to fix it myselfI told them I would contact Revdex.com so I amThey are using my Pictures with info,will not change it