Zillow Group

This company charged $for advertising and lead generation I received none of these and this company refused to refund me They gave me a partial refund and took $of my money even though they never delivered anything they said they would

I signed up for Zillow leads and these are garbageI feel scammed and I want my money back None of these leads pick up there phone., it is garbage

It appears that this listing was manually posted by this individual's account, rather than syndicated to Zillow from a listing feedA member of our Consumer Care Team is reaching out to this individual today to help troubleshoot further

Complaint: [redacted] I am rejecting this response because: There were no leads at all coming from zillows membershipThe "contract" was only an agreement for services for months of memebership, which meant zillow would provide leads which it never didI also never saw my information being promoted on the website at allThis membership is truly a ripoff and does not provide the services which they charge you forIt would be as if I get a membership for a gym for months, pay in advance and find out that none of the equipment at the gym works, but the gym manager keeps telling me to upgrade my services to a higher level so I can have access to another gym location and maybe have better luck with the equipmentThat is ridiculous! I do not appreciate being taken advantage of Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I checked the Trulia listing and saw that the photos have been removed and that just a Google street view image remains (which I blurred through Google sometime back) I really appreciate Zillow/Trulia taking care of this issue so quickly

I strongly suggest that your administration look into the illegal, criminal and deceptive business practices being carried out and perpetuated in a harmful manner by Zillow IncNot only do they continue to bill customers without regard or consideration for their subscription, but they make it nearly impossible for customers to cancel or get out of a subscriptionMost customers have realized the only solution to this problem is by cancelling the credit card attached to the account

Since July 4th weekend to the present, (2) of Zillow's customers have contacted me on my new cell phone/number which, I just happened to receive on July 4th weekendBoth of these calls were to inquire about a rental apartment in Queens, NY which I never listed nor have I ever conducted business with ZillowWhen I inquired with these customers on how they received my number, both of them told me that they found a listing on Zillow, dialed a number where the person then instructed them to call my cell! Both customers could not recall who they spoke with; they just said that they were told to call me!

Thank you for the follow up emailI was mistaken Adam W [redacted] didn't have a conversation with [redacted] ***Adam S [redacted] did and spoke to his supervisor who was handling escalations since Adam W [redacted] was out of the officeI have attached the email correspondence between Adam and ***I have also asked Adam and/or the billing department to reach out to [redacted] next week to resolve this issue

I am a brand new agent and I am trying to build my businessI signed a contract for months for the zip codes I wanted I later found out that that the same veteran agents were offered the same deal without having to sign a contract and could cancel at anytimeI WAS NEVER offered that same optionWhen I contacted my sales rep (Rachel Bonnie) she seemed to never answer that or respond to that question Also, I was very specific when I signed the contract that I could not answer phone calls so all my leads needed to come in as emails and textsShe said that was not a problem because that was two of the three ways the leads would come inTwo weeks later (which she knew) Zillow changed the terms and no longer delivered leads by text or email only phoneSo for months I have been paying $for something I cannot use and she refuses to let me out of my contract She and Zillow is so money hungry for her/their commission that they prey on new agents that are looking to start

Complaint: [redacted] I am rejecting this response because: Your algorithm is not taking facts and user information into account, I updated everything in your website and nothing has changedyou had this zestimate for square foot home Now the home is square feet and your zestimate is not changingI know you do not care because it is not your home but you guys are hurting decent hard working peopleIf your system cannot adjust accordingly, you should not have it on your webpageSincerely, [redacted]

Zillow is a media company displaying listing and home data on behalf of agents, property managers, and homeownersZillow does not directly manage listings that appear on our site The listing data that appears on Zillow is a reflection of the information sent to our site from a third-party listing feedThe listing data for this home was sent to Zillow from a third-party feed from A-Reallty Design Zillow does not have access to A-Reallty Design's listing feed to make changes to this dataHowever, the real estate agent should be able to make these changes or will need to contact their listing source to make the changes on his or her behalfIf there is an error in the feed sent to us by the listing agency, the error will get transferred onto Zillow It is important that the listing agency verify the listing data is submitted correctly In reviewing the listing in question, it appears that this issue has already been resolvedThe square footage we've received from the listing feed shows as 2,sq ft (screenshot attached)If this individual needs assistance in the future, we recommend contacting our Consumer Care Team directly via our Help Center: www.zillow.com/help

To Whom It May Concern:We currently only offer phone support to our paying customers, however we will follow up over email to give [redacted] assistance with her account

This individual has been in communication with our Consumer Care Team over the weekend (see attached transcript)To recap, we were able to get this individual's listing posted and confirmed they were able edit the listing from their desired accountRegarding a number to call, we currently do not operate a centralized live call centerThe fastest way to reach our team is typically through our Help Center via email or by voicemailWe do our best to address all requests as quickly as possible in the order we receive them, but the time frame does vary based on volume Additionally, we offered to follow up by phone during business hours to discuss any remaining concerns and provided a direct phone number of a Consumer Care representative who can assist them in the futureIf this individual needs further assistance, we encourage them to contact us at the number provided during our previous correspondence or to reply to the email

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the Zillow Group removing the photos from the Zillow and Trulia listings as I did not post the photos when the home was for sale and am not interested in creating any accounts to take care of this as I already have so many internet accounts for other things that are much more importantZillow Group did mark the home as sold and posted the sales price in both of these listings shortly after it sold (Zillow does not manage the listings directly?) so in that case I think the Zillow Group should consider removing photos as standard practice when they mark a home as sold so that there are no privacy or safety issues (when a home is for sale and advertised it is almost always carefully photographed to show the homes layout and features thus creating privacy and safety issues as anyone with internet access can Google the property's address and view the photos)That is why they need to be removed when a home is soldI'd be interested to know how the Zillow Group posts the sales price for homes on zillow.com and trulia.com if they are not managing the listings directly.Sincerely, [redacted] ***

I talked with Heather and she was very inconsiderate when speaking to herNot very professional when she laughed at me to a serious matter when I was scammed off their sight for $Her phone number is (206-757- [redacted] I feel she should be written up regarding this matter to her supervisor

Zillow provides a price Zestimate which is an artificial price guide for people who visit their web siteThis number is shown as representing the value of a homeFor my home, recently on the market, this price guide ($528k) is around $60k lower than the realtor estimated value ($585k)(Our property sold for $629k in the past.) Using Zillow's own tools on the website which permits me as a private user to remove comps that are in lower category neighborhoods, provides a price guide of $620kBecause of the lower price valuation, people are not interested in the property (Zillow shows a count of people who have saved the property and this is basically when you exclude family)The house is beautiful, the neighborhood is amazingA similar house down the road sold for $585k the other dayOnly months ago their estimate was over $600k and for some reason plummeted on my property despite the market moving upwardI have attempted to get Zillow to amend their price valuation but they a

Zillow refuses to update a review which was revised by a client of mine who does not speak English and did not fully understand the translator who was helping him at the time he initially posted the reviewWhen the client, [redacted] initially posted his review on 6/2/he did not understand the rating or what the stars represented or how to answer the questionsAccording to [redacted] the star rating is an inaccurate representation from his perspective of my efforts and services as are the stars for local knowledge and process expertiseHe has since attempted to revise his ratings to reflect an accurate account his feelings about my services but Zillow refuses to publish the revised reviewThe inaccurate review which Zillow refuses to correct is damaging to my reputation and has a negative and very real impact on my business and a person's willingness to use my services

Zillow is advertising statuses for property typesMy home listed as pre foreclosure which is completely false! Privacy violations have been violated

Complaint: [redacted] I am rejecting this response because: I was never contactedI'm going to send these help tickets to google and see if they will de list your site our remove it from top placement since it has so many glitches and you guys dont care to fix them.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Today they posted my home again as "off the market and for sale $ 264,355" they sent this out today at 11:am This is deliberate to push me towards their agentsI recorded a conversatile with a zillow agent and called as a real estate vlientI was told agents pay to 90000k a month to be a to ranking agentYou get to be on more pages for exposure but you also receive gor sale by owner leadsAlso the agent bragged about how huge they are and how many employees they have, how big and nice their building is and how much money they makeThe agent was pushing a real estate agent on me because I told him I was selling a house and had one month left to get licenceI have the recording if you want to hear itI fid not give my last name They are deliberately screwing up my Free adThey fixed it yesterday but put it back to OFF MARKET after responding back to Revdex.com.Sincerely, [redacted]