Zillow Group

Revdex.com:Thank you very much, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

On 6/21/2018, I notified Zillow Group that someone using the Zillow username [redacted] and the name [redacted] had fraudulently taken control of my rental real estate listing located at [redacted] Originally, my listing was received by Zillow through a syndication from the Multiple Listing Service I immediately notified Zillow via their "report a problem with listing" feature om their websiteI waited hours however I did not receive a responseI then called Zillow Group Sales (because they do not offer phone support for listings) and asked if there was any way to speak with someone in support or customer serviceI spoke with a very nice guy by the name of Tepkosal who took down my informationEven after providing him a screen shot of the listing agreement with the owner of the home to show I was the rightful real estate agent, he unfortunately was not equipped with the tools and information in order to immediately solve the fraudul

In Augof 2015, Zillow started taking money out of my bank account without my knowledge, consent and continued to do so until I was forced to cancel my charge cardThey stole $on Aug13, and stole $on Sept16, They actually stole more times but when I disputed it with my bank, my bank was able to recoup two of the theftsI did not have a contract with ZillowI did not authorize them taking money out of my accountI did not know they were doing this

Thank you for the reply and additional informationIn searching our database, we were able to confirm that this agent's profile has been removed and there are no accounts associated with the email addresses providedWe've included screenshots to confirmHowever, we were not able to locate the photo anywhere on our siteCan the user provide us with a link to the URL where they are seeing this photo appear on Zillow?

We acquired/purchased an investment property several months agoZillow/Trulia has not removed photos and property description from listingsThese need to be removed because of privacy and safety issuesI am fully aware that Zillow's policy is leave all public record information on their listings however photos and property descriptions are not public record [redacted]

As mentioned previously, we were recently alerted to a bug that was causing some home descriptions to revert to a previous user-provided descriptionThis issue has been reported to our developers and we are actively working on a resolution to prevent this from happening in the futureUnfortunately, it does take time to investigate, troubleshoot, and create a fix for a bug so we cannot provide the immediate action this individual is requestingThe response sent from our Consumer Care Team is accurate and we have kept the request open in our database so we can follow up directly with this individual once the bug has been fixedIn the interim as a work-around, we have manually removed the user-provided description in questionThe information that appears on the property page only shows basic information from public records (see attached)

In reviewing our records, this individual is actively working with our Consumer Care Team to on this issue (Ticket # [redacted] )We are currently awaiting a reply since we need for more information from them in order to get the listing manually postedWe would encourage this individual to reply back to our Consumer Care Team's email so we can continue to assist them further

In reviewing our records, we have previously communicated with this individual regarding this requestTo recap, the Zestimate is an estimate produced by a computer-generated algorithm using public and user-submitted data available for each individual homeAs a result, we cannot manually change or remove an individual ZestimatePlease keep in mind that the Zestimate is not a fixed valueIt is both common and anticipated that the Zestimate for a home will fluctuate which is why we also provide a Zestimate Range on each property pageThe Zestimate Range is the high and low estimate calculated by the Zestimate algorithmThe more information, the smaller the range, and the more accurate the Zestimate tends to beIt may also fluctuate when any new information is made available or if there are updates to the Zestimate algorithm model.Recently, we launched an update to the Zestimate algorithmAs a result, some Zestimates increased immediately, while some decreasedThe change this individual is describing is due to the Zestimate algorithm being updatedWhen major improvements to the algorithm are made, it does re-compute the Zestimates for affected homes.People ultimately have more fundamental reasons that drive what they choose to buy or not buyOur data shows that half of all sales are generally above the Zestimate Zillow encourages buyers, sellers, and homeowners to supplement Zillow's information by doing other research such as getting a comparative market analysis (CMA) from a real estate agent; getting an appraisal from a professional appraiser; visiting the house (when possible)While we monitor customer feedback for system-wide issues with the algorithm, we cannot change or remove individual Zestimates in response to customer feedbackThis feedback has already been recorded and it will be used to help improve the Zestimate algorithm as a whole in the futureTo learn more about the Zestimate, please visit this link: http://www.zillow.com/zestimate/.There is no further action or information we can provide at this time

While admitting on the phone to me that Zillow has no way of appraising or valueing my house.The Zillow Zestimate continues to Pop Up for prospective home buyers on the forsalebyowner site valueing my hame at about 40% of the appraised value listed on appraisals that I Had done on my home and despite my informing them several times.The zillow site claims there is no factual basis for their home zestimate and cannot tell me how they got their figures.I have had my Beautiful home on the lake listed for more than months without a single inquiry from any prospective buyers partially because of the Zestimate Popups at the bottom of my listing page.I had tried several times to adjust or revise the zestimate with only minimal results.I had an agent from FSBO also try and adjust or revise the zestimate also having minimal success.To this day the zestimate values my home for sale at $100,Less than my lowest Appraisal

I loaded a "for sale by owner" listing into their site, says it takes UP TO hrs to go activeThis is beginning day and no actionI have sent emails and called timesA lady named Emory called and left a mesage telling me to leave complete address and she would take care of iti called back and gave her detailed information, well nothing happened againI called back three more times and until now, still nothingThis site has incorrect and inaccurate info

Zillow will not let anyone cancel their membership without speaking to a specific sales person first The problem is that sales person doesn't return phone calls or emails I have contacted Jean G [redacted] NUMEROUS times trying to cancel, but only yesterday did he email me after we were billed another $1400+ He then stated we have to complete a cancellation email, but never sent it to us and, of course, has fallen off the radar and is non-responsive once againI know a lot of people in the Real Estate industry and will be letting everyone know through every means necessary to stay as far away as possible Not only is it horrible business practice, but Jean has lied to me An absolutely horrible experience

I have been advertising with zillow for years nowI used to be a big fanThe past year the company has totally changedThe "leads" that I pay $1,a month for are garbageThey are all other agents or buyers with agentsThey are not actual leads at allI am tired of picking up my phone to deal with these annoying callsI tried to cut my spending down to $per month and the account executive tried to tell me that $is nothingThey had me in a month contract at that price and my contract ended days after my billing cycleI fought long enough to get them to prorate the difference and reduce my payments to $but they required me to pay in full for the $1,to have my account changedThis billing cycle they charged me the full $1,again and none of the overpayment was appliedThey write in their contracts that none of the payments are refundable and I am unable to remove my credit cardThey just keep billing and I cant get my money back!!!

Thank you for responding Zillow did finally remove the incorrect information on my houses from their website It took multiple complaints and a lot of time and probably the complaint from Revdex.com helped Thanks again, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The property is not for sale and there is no reason for anything to be displayed on a site that is about buying and selling propertiesIf the property goes for sale you are welcome to the information I also reject the idea that the sold price must be prominently displayed for three years at the top of my properties pageSince the majority of properties do not have this displayed at the top of the page, I request this be removed immediately I also reject the Zillow page of my property showing up in Google search resultsOther property sites have excluded it from online searches and I expect the same I'm also frustrated that the customer service team never reads what is typed and throws out their textbook answer I understand you have the right to publish public information but when it goes against the wishes of the person directly involved, I wonder where MY rights stand Sincerely, [redacted]

In searching our site, we were unable to find any active listings for the property address in questionThe property page for this home has an "off market" statusThis means the home is not listed for sale or for rent and does not appear in any for sale/for rent search resultsPlease see the attached screenshot for reference or visit the inactive property page here: [redacted] Zillow displays property information to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each county and from user-provided submissionsProperty data appears on Zillow regardless of if a home is actively listed for sale or notOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove public record property information from Zillow We provide homeowners with tools to edit a number of facts that appear on their property pageBy editing the home facts directly, a homeowner can ensure the home information is as up-to-date and accurate as possible but we do not remove entire pages from our database or remove public record information For more information, please review our Terms of Use and Privacy Policy

Thank you for emailI wanted to confirm that [redacted] did only sign up for a month contract end date is 5/5/If he would like to cancel his contract before the end date please have him reach out to this sales manager or business consultant belowLet me know know if you have additional questions CHRIS C [redacted] Business Consultant [redacted] @zillow.com [redacted] MATT M [redacted] Inside Sales Manager ***@zillow.com [redacted]

Complaint: [redacted] I am rejecting this response because: The data of our property shows status up to March 1, and before when listed by [redacted] Realtors, Brown Agency, Crossville, TN; Listing Agent [redacted] That is HISTORY When selling the property, TODAY'S information (the CURRENT information) should be the ONLY information displayed when someone makes a query about our property My question to Zillow is: Who gives you the right to pick and choose what is LEFT OUT THERE FOR THE WORLD TO SEE and it is OBSOLETE HISTORY It would appear that Zillow is too lazy and is making excuses for not paying some one to "clean up" their junk! The answer back to me also reflects that an update with our NEW agent and Agency paying a fee to post it correctly is really what Zillow is FORCING the property sellers to do Regarding OTHER issues, more complaints are coming from American Way and our agent The Board of Realtors have given up DEALING with the Zillow messes But I am determined that the only thing that will make me happy is that Zillow have someone take the time and NUKE the obsolete junk.Sincerely, [redacted] ***

We have sent a certified delivery postal letter to Zillow in Seattle demanding that they remove our home from their listings immediately (all inclusive.) Letter sent last weekThey have grossly underestimated their estimated value of our homeZillow is compromising the potential sale of our homeWhen we initially asked them to remove the home from their listings, two weeks ago, they reduced the price of our home, we think as a retributive act or just out of honeryinessThey have refused to reply to our inquiries or to the inquiries of our real estate agents in McKinleyville, CaliforniaWe are residents of Washougal, Washington but the address of the home they are listing is [redacted] in McKinleyville, Califonia

Our condo has been listed for saleZillow has determined a "value" (Zestimate) for our condo that is 56% below the estimated value of an identical unit in the same building that we live in and dramatically below all other comparables in our Portland, OR neighborhoodThey have placed a Zillow Zestimate of $230,on a unit that was purchased for $419,three years ago, has been well maintained and upgraded, and is clearly worth well in excess of $500,at this point in timeWhen we contacted them about the obvious failure of their 'proprietary algorithm', they refused to review the data used to generate the estimate or in any way consider that their algorithm was accessing erroneous dataThe result is that they are negatively impacting the sale of our unit without providing us - the owner and consumer - the opportunity to correct the dataThis is having a negative impact on our ability to sell our homeWe have contacted Zillow as has our real estate agent and they have indica

Complaint: [redacted] Hello [redacted] , I reject the decision to close my case and respectfully request my case be reopenedBelow you will find the last request I made to Peter C [redacted] for my full refund The response received from Zillow regarding my complaint with Revdex.com which instructed me to contact Peter C [redacted] was not appropriate since as I had stated when filing my complaint with Revdex.com, I had requested Peter C [redacted] to refund my money by phone and via email and he just kept ignoring my requests Thank you, [redacted] Forwarded conversationSubject: Cancellation of membership and refund request------------------------From: [redacted] < [redacted] [email protected]>Date: Tue, Jan 19, at 12:PMTo: [redacted] @zillow.com Peter C***, I am just following up on our phone conversationAs I mentioned to you, I would like to confirm cancellation of the Zillow membershipThe membership with Zillow did not provide ANY leads at all in the month time frame that I have had the membership, which was the whole reason for the membershipYour excuse was that the area my membership covered was small to which I do not agreeFor the area for which I was paying for and the amount paid for months (more than $600) I should have had at least a few leads I believe this membership is nothing more than a scam and request FULL refund of the membership fees paid to you (more than $600) Or I will be contacting the Revdex.com