Zillow Group

Zillow arbitrarily dropped the estimated value (zestimate) of my home by over 30% in on day as I listed my home for sale by owner The advertised zestimate is not almost $300K below the market value When I try to call to have the issue addressed I'm directed directly to a real estate agent I have sent several emails to customer service informing them of the issue and asking them what caused the drop and I am receiving no help at all and the zestimate is still incorrect It appears that this is a scam as Zillow makes its money by selling "leads" to real estate agents I actually had one of the agents which I was directed to do a CMA which confirmed my homes value near $600k, I sent this along with other collaborating facts to Zillow and they refuse to address the issue This is directly impacting my effort to sell my home and I believe that this misrepresentation is a form of liable Zillow customer service is completely ignoring the issue and not making any effort

In checking our database, we have previously corresponded with this individual regarding this requestTo recap, Zillow is not affiliated with CraigslistWe cannot prevent someone from copying publicly available information and posting it on another websiteHowever, we can block individuals who post fraudulent listings on our siteI have searched the listings on Zillow and was unable to find any active listings for the property in question The home is not actively listed for sale or for rent on Zillow or Trulia at this timeSince there is no active listing associated with this property, there is no listing to be removed at this timeThe status on the property shows as "sold.” This means the home has recently been sold within the last years but is not listed for sale or for rent and does not appear in any For Sale/For Rent searches.Zillow displays property information to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each countyProperty data appears on Zillow regardless of if a home is actively listed for sale or for rentOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor these reasons, we do not remove public record property information from Zillow.We provide homeowners with the opportunity to edit a number of facts that appear on their property pageBy editing the home facts directly, a homeowner can ensure the home information is as up-to-date and accurate as possible but we do not remove entire pages or remove public record information from our databaseThe property page and any public record information will remain on our site.For more information, please review our Terms of Use (http://www.zillow.com/corp/Terms.htm) and Privacy Policy (http://www.zillow.com/corp/Privacy.htm)

Complaint: [redacted] I am rejecting this response because: (1) I have asked Zillow to update several inaccuracies in its listing of my property which might impact the way it values the property, which it refused to do by informing me my only recourse was to contact its legal department with complaints (specifically, Zillow does not list the most recent sale date or price, when we bought the property, and instead inaccurately lists several price changes and sales activity on the other unit in my 2-unit condo); (2) the "new algorithm" resulted in a 30% decrease in estimated value over a 1-day period, inconsistent with the other nearby homes' Zestimates AND with Zillow's own market assessmentSpecifically, it reduced the value of our home from approximately $761,to $535,despite the fact that the property was purchased for $585,one year ago, and Zillow reports that our specific neighborhood has increased 12.6% over the past year, and that our home should be valued 5% above the median home price in the neighborhood, which it has listed at $574,Zillow did repeatedly inform me that it has a new algorithm which may result in changes to its ZestimateMy concern is that the new valuation it has provided is inconsistent with all of the other information that Zillow itself provides about the neighborhood and property, and that Zillow has refused to correct inaccuracies in the property information upon my requestThe fact of the matter is that realtors and home shopper utilize Zillow as a respected source of reliable information about home values, and its severe and absurdly unjustified de-valuation of our home may materially harm us if we decide to sell our propertyFinally, I am grossly dissatisfied with the Customer Service response attached hereAs you can see, when I asked for a specific explanation for the inconsistencies in Zillow's own valuations, and asked how to update the inaccuracies on the property listing that I am unable to edit as the owner, I was immediately and only referred to the legal department, and no attempt whatsoever was made to respond to my questions or resolve my concerns Sincerely, [redacted]

Thank you for your emailI have researched your account and spoke with your account rep and it looks like your profile has not been chargedI did make a case with our Billing Department to determine if there was an incorrect charge to yoru cardThey will contact you shortly to explain the resultPlease let me know if you have additional questions I have provided our FAQ that goes over the most asked questions and one of them goes over paid in full contracts[redacted] /

Business Response to Complaint ID [redacted] :In searching the address [redacted] IN on Zillow, we were unable to locate an active listing for this homeIf this individual is seeing an active listing for this home on our site, we ask that they please provide the link so we can investigate further.Attachment: Revdex.com Complaint [redacted] – Attachment – No Results Found (below) CUSTOMER EXPERIENCE INFORMATION Customer Information: [redacted] , IN Daytime Phone: [redacted] Email: [redacted] The details of this matter are as follows: Complaint Involves: Advertising Issues Customer's Statement of the Problem: Zillow has listed our house for sale on their website without our authorizationWhen we contacted them to have them remove it they said they could do it because it's part of public recordsOur house isn't for saleComplaint Product/Service: Realtors Purchase Date: 5/3/Problem Occurred: 5/3/Model: Account Number: Order Number: Talked to Company: 5/3/2016Name of Salesperson: Purchase Price: $Dispute Amount: $Desired Settlement: Modification/discontinuance of an advertising claim Would like our home removed from all their websites

Unfortunately, the information provided by this individual does not pull up an account within our databaseIf this agent can please provide additional information such as a Zillow profile URL and the email address associated with his Zillow account, we would be happy to look into this further

We display property information on Zillow to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each county and from user-provided submissionsProperty data appears on Zillow regardless of if a home is actively listed for sale or notOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove public record property information from Zillow.Regarding the Zestimate, this again is only an estimate calculated based off the data availableIt is meant to be used as a starting pointIt is not an appraisal and we make every effort to educate our users about ZestimatesWe do not remove Zestimates on a case-by-case basis as stated clearly on our site (see attached)Homeowners are welcome to include their own estimates of their homes and it will appear publicly on the property page in the Zestimate Details section.At this point, there is no new information to provide as we do not remove individual Zestimates or entire property pages linked to public-record data from our sitePlease see our Terms of Use (http://www.zillow.com/corp/Terms.htm) and Zestimate (http://www.zillow.com/zestimate/) links for more information

Zillow is a complete LIE They are misrepresenting zestimate home values They are very careful to say they are an estimate but then advertise that your home value is tracked due to several factors Although they are claiming they can change due to the market or whatever else they throw in there, they are completely lying on their website I have two emails sent to me saying my home value was " zestimated" at $190,from one month agNo my hoem value dropped $40,dollars?! This is so inaccurate and advertising They have a scale that I will attach that shows the values over the years and they have mysteriously removed all the old values which I still have in my email saying it was worth Even if the values change how can they legally go back to a month ago and lie and change that value The value they emailed me a month ago said $190,and now it is in the $140,complete liars and complete scam artist Even if it is an estimate, they are falsifying the p

My Zillow account has me locked out saying the following: This listing can only be edited by the person who posted it For Sale on Zillow Homeowner: Since your home is listed by an agent, you will not be able to make changes to itPlease ask your listing agent to make any desired changes We have never had our house listed with an agent and after contacting Zillow it seems our house is under the control of an agent

As mentioned previously, the internal photos of the home have already been removed from both Zillow and Trulia as requested The updated property pages can be viewed here: [redacted] [redacted] [redacted] There is no further action we can take at this time

I have been monitoring a house for some time; It appears that the house just closed for $204,and that figure held on Zillow for one day ON the next day the realtor reported the sale at $255, Which is the correct number? How can this product be used with this kind of uncertainty?

We have been trying to list our home, however the post does not show upIf we enter the address, it is listed as "off market"We have been trying to get this resolved with them over the past week with no resultsThe e-mails state that they will look into it, but nothing is being done

I liked using Zillow when I had to move but now they will NOT stop emailing meI have unsubscribed from all their emails 100x by now and they just keep comingI feel harassed at this point

Two MAJOR problemsFirst I cannot change my info on my homeThe exclusive agent contract was over May 30, and she has it still on your websiteWhen I go into change picsit states "Status can only be changed by the listing agent." And there was not a price reductionCan you please resolve this so I can update my home for sale?

In checking our records, we have been in correspondence with this individual before regarding this same requestTo recap, Zillow Group strives to provide open and transparent information about real estate marketsWe receive this information from public records gathered by a third-party data collector from each countyOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate and mortgagesFor this reason, we do not remove public record property information from Zillow.The information displayed on our site is regarding the property itselfWe do not provide homeowner's names or personally identifiable information on the siteProperty data appears on Zillow regardless of if the home is actively listed for sale or for rentIn reviewing the property in question, the home is currently shown as "off market" which means the home is not listed for rent or for saleAdditionally, there is no reference to the specific layout of the home, the home's contents, or location of children's bedrooms as this individual indicatedPlease see the attached screenshot for referenceAt this point, there is no additional information to provide as we do not remove public record information from our websiteIf the complaint relates to a legal problem, this individual can have their attorney or local authorities contact our legal team at [redacted] or at [redacted] ***

Zillow and Trulia still have listings up for our house that hasn't been on market for yearsThese listings have photos and property descriptions that need to be removed for security purposes, it is something that should have been done years ago

Thank you for the response [redacted] ***'s account has a past due balance on it and will not be given a refundIf [redacted] would like to discuss this further in detail please have him reach out to his business consultant and sales manager below Rachel B [redacted] Michael C [redacted] [redacted]

I am selling my house by owner in Branchburg NJ I have listed it on Zillow On March 29th it was removed but not by me I have called and email several times in the past days and can not get any response I feel there customer service is terrible I am trying to sell my house and have open houses but I can not get it back listed If I try to relist it says I am already listed All I want is a call back which I have nicely state in my message and email I get no response at all I hired a group called uhuman which also cannot get a hold of anyone I feel like they are black balling me because I am doing it on my own But it state for sale by owner are welcome and let me put it up All I want is a English customer service person to call me back and help me get it back for sale To be clear, I have left messages and my phone number with email Can you please help me resolve this issue Much Appreciated [redacted] ***

The phone number provided in this complaint has been blocked on our siteWe apologize for any inconvenience

We display property information on Zillow to provide consumers with transparent real estate informationWe receive this information through public records from each countyProperty data appears on Zillow regardless of if a home is actively listed for sale or notOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove public record property information or entire property pages from Zillow.We provide homeowners with tools to edit a number of facts that appear on a property pageBy editing home facts directly, a homeowner can ensure the home's information is as up-to-date and accurate as possibleIn reviewing the property page in question, it is currently inactive (Off Market) with no additional photos or user-provided description: https://www.zillow.com/homedetails/ [redacted] _zpid/This home does not come up in any active listing searches -- the only way to view this property inactive property page is if a user specifically searches for this address on our site.There is no further action we can take at this time