Zillow Group

Complaint: [redacted] I am rejecting this response because: The business did not directly respond to my exact issue but rather gave a canned responseThe agreement was for them to provide me with good credible verifiable leads not arbitrary contacts whom I cannot communicate withIf I can't have either a verbal or non-verbal conversation with the contacts they provide, I cannot establish the validity of whether these "leads" are legitimate My hope is that the Revdex.com will investigate this claim more diligently to assure that consumers are not being taken advantage of and not simply going thru the motionsSome research on the Revdex.com is warranted to protect the buying public Thank you in advance for your help and dedication to the American public Regards, [redacted] Sincerely, [redacted]

Zillow displays property information to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each county and from user-provided submissionsProperty data appears on Zillow regardless of if a home is actively listed for sale or notOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove entire property pages from Zillow However, on occasion some information can get misreported to us which looks to be the case here with the foreclosure statusThe foreclosure status has been removed and the update is effective immediatelyIf this individual needs any further assistance, we encourage them to contact our Consumer Care Team via our Help Center at www.zillow.com/help

Complaint: [redacted] I am rejecting this response because...we bought our home in ...according to Zillow...the house the had been on the market for days...if you do the math we bought it and immediately went into foreclosureaccording to Zillow..If Zillow did their homework they would know this is ridiculousI would advise them to remove this listing immediately or I have no other alternative but to seek legal action...for liable...it has caused us embrassment since numerous people have approached myself, my husband and my children...they have invaded our privacy and I will not tolerated this ...I don't know where Zillow received this information but they should check and make sure it is true...The way they put it out there they can remove it ...and I would also like a disclaimer on the site that Zillow made a huge mistaken...Thanking you in advance...Sincerely, [redacted]

On June 19, I contact zillow (the parent company to hotpads)I informed them that I wanted every associated account with the parent company closedI was informed they would pass along the message to affiliated companies and inform me when it was completedI followed up on June 21, for a status updateMessage was ignoredI followed up again on June 22, Again, message was ignored

We have removed the "Price Cut" text from this listingThe change can be viewed here (http://www.zillow.com/homedetails/ [redacted] -Sag-Harbor-NY-***/ [redacted] _zpid/?view=public) and in the attached screenshot

Zillow is posting the wrong Tax Value for our homeWe have contacted Zillow multiple times with no response the past few weeks with no responseWe have sent them the exact information from Roanoke County Records also shown below proving that Roanoke County Tax records for show an assessed value of $507,but Zillow will not post the accurate information nor respond to our messagesOwner Name [redacted] District: [redacted] Neighborhood: [redacted] Deeded Acreage: AC Estimated Acreage: AC Legal Description: [redacted] Year Built: Structure Type: STORIES Total Bed Rooms Total Full Baths Total Half Baths Total Fin Sq Ft: Total Market Value: $ 507,Site Address: [redacted] Roanoke, Virginia

I have been targeted by a [redacted] Group of people who were declined from renting [redacted] ** Zillow rep stated in an email that my company scam people out of $application fees when the home is not available for rent! This statement by the Zillow rep is untrue slander The [redacted] Group is targeting my ad and falsely reporting it as a scam! Zillow is refusing to reactivate my ad for this home and any other home My company has never scammed any applicant on any home How can an applicant be scammed on an application fee when the applicant must walk thru a home to confirm [redacted] likes it then apply for the home at the home during that time? What other home is the Zillow rep claiming could be a scam? I am happy to show Zillow any contract for any home that we have rented that my have been mistaken by Zillow as a scam!

Complaint: [redacted] I am rejecting this response because: You are not doing the action requested - adjusting or removing your inaccurate valuation - and also the information you are giving me is not accurate There is no method for a home owner to make their estimate public You response has said that a home owner can post their own estimate on your website, but this is not the case At least all instructions on how to do this are incorrect Also, I would like an explanation of why the valuation of my home dropped 20% since December whereas other homes in this neighborhood and area have risen 10% Sincerely, [redacted]

This complaint is pretty plain and simple I had an account with Zillow I deleted my account wanting no further business with Zillow or any further contact I keep receiving emails after emails after emails I keep unsubscribing to each email, made sure my account was deleted and still receiving Zillow email without MY permission to so I am tired of receiving their UNWANTED email a day I have specifically stated I DO NOT WANT THEIR BUSINESS!!

Zillow.com incorrectly displays information from the previous owner of my homeThe information is erroneous and inaccurateI created an account, as the website suggests, in order to correct the information and the public (non-owner) view of my home still displays the wrong informationAfter making requests to Zillow to show the correct information they continue to avoid dealing with the issue so I'm forced to file a complaintThis is not the last step I will take to resolve this as it can potentially cost me in money as prospective buyers may turn away from my home after reading the information provided my Zillow.com

Zillow has denied me to market real estate ads and made it impossible to place ads that for rent unless I buy products and various tie in that adds up to hundreds of dollarsIn the begining free was free but not now there are too many price tags that are secretive and fraudulent in natureI do not get phone calls anymore or business for months now because of Zillow and Group such as Trulia, Streeteasy, Hotpads, Padlister etcThey all carry the same inside policiesThe lost of potential compensation has been tremendous

We apologize for any confusion regarding the Zestimate that appear on our site The Zestimate is an estimate produced by a computer-generated algorithm using public and user-submitted data available for each individual homeBecause the specifics of the Zestimate calculation are proprietary, we cannot provide more information on specific reasons for an individual change.Please keep in mind that the Zestimate is not a fixed valueIt is both common and anticipated that the Zestimate for a home will fluctuate which is why we also provide a Zestimate Range on each property pageThe Zestimate Range is the high and low estimate calculated by the Zestimate algorithmThe more information, the smaller the range, and the more accurate the Zestimate tends to beIt may also fluctuate when any new information is made available or if there are updates to the Zestimate algorithm modelRecently, we launched an update to the Zestimate algorithmAs a result, some Zestimates increased immediately, while some decreasedThe change you are describing is due to the Zestimate algorithm being updatedWhen major improvements to the algorithm are made, it does re-compute the historical Zestimates for affected homesOur purpose in doing so is to provide consumers with the best estimate of historical property valuationsIn this case, the previous Zestimate for this home was calculated by the previous modelWhen the model was updated, the Zestimate was recalculated along with all previous historical Zestimates for the home by the newly applied model.A historical Zestimate (shown in the graph) is not like a historical stock price, which doesn't change after being recordedA stock price is a record of an actual empirical event and doesn't changeA Zestimate, on the other hand, is an estimate based off the data available and can change when we have a better algorithm to estimate that valuePeople ultimately have more fundamental reasons that drive what they choose to buy or not buyOur data shows that half of all sales are generally above the Zestimate Zillow encourages buyers, sellers, and homeowners to supplement Zillow's information by doing other research such as getting a comparative market analysis (CMA) from a real estate agent; getting an appraisal from a professional appraiser; visiting the house (when possible)While we monitor customer feedback for system-wide issues with the algorithm, we cannot change or remove individual Zestimates in response to customer feedbackThis feedback has already been recorded and it will be used to help improve the Zestimate algorithm as a whole in the futureBeyond this, there is no further action we can take at this timeTo learn more about the Zestimate, please visit this link: http://www.zillow.com/zestimate/

I have repeatedly asked them to update the listing for my home [redacted] Raeford, NC 28376) and they continue to feed me some line about updating their estimation algorithmsI was connected to a realtor, via their website, and given an estimation by them that is $40k higher than the one listed on their websiteI also had a home appraisal conducted and it listed a similar valueThe price currently reflected on their website is actually harming my ability to sell the home and costing me thousands of dollars by devaluing the property and prolonging a sale

We recently implemented a new verification process for manually posted listings on our site to help improve listing qualityOnce a listing is submitted, it can take some time for our Listing Verification Team to review and approve the listingThere has been some delays with this new system site wide and have been working to get listings reviewed and posted as quickly as possibleIn reviewing this individual's listing, it appears that our team has already been in communication with this individual throughout the process and was able to successfully post this listing todayThe home now appears actively For Sale By Owner on ZillowIf this individual needs assistance in the future, we encourage them to contact our Consumer Care Team via our Help Center at www.zillow.com/help

Listed a house on zillow as for sale by ownerAfter hours we were locked out of our account with no way to get back in and edit the listingWe had multiple people try and contact us through zillow and it never went though that wanted to buy our homeWe asked zillow multiple times to delete the listing through emailAfter days they finally contacted us back and said they would delete it but they couldn't help us other than thatThe listing was never deletedCustomer service is a jokeThey say they can't help you with anythingWe asked why they listed our house as for sale by agent when we sent everything in by for sale by owner, they said they didn't know but they couldn't help usThis is very important to us as we are moving to a different city trying to sell our home for my work and this was the worst experience I've ever went through with a companyThey should not even have a telephone number because no one will ever get back to youOur home is still up for sale even

Complaint: [redacted] I am rejecting this response because: The business is still using the wrong number ( [redacted] ) as my contact My number is ( [redacted] ) they have that posted as my office #??? It would not be so bad if zillow was more responsive to non-paying numbers but they only cater to those who pay and make it extremely impossible to resolve technical issues They may not charge us to post listings and profiles but that is only because they make tons off of our efforts of securing the the inventory they have access to post Unfortunately, zillow is a necessary evil and it's not an option for me to remove my listings and profile from their website at this time I just want them to get my information correct Otherwise, I will be forced to file a complaint with the FCC and the Attorney General [redacted] reviews ReviewsRecent SalesListing [redacted] Sincerely, [redacted] ***

In reviewing our records, we've already previously communicated with this individual and there is no new information to provide or action we can take at this timeTo recap, the Zestimate is an estimate produced by a computer-generated algorithm using public and user-submitted data available for each individual homeWe recently launched an update to the Zestimate algorithm and as a result, some Zestimates increased immediately while some decreased nationwideThe change is a direct result of this algorithm update People ultimately have more fundamental reasons that drive what they choose to buy or not buyOur data shows that half of all sales are generally above the ZestimateAlthough Zillow strives to provide accurate home valuations, the Zestimate value is meant only to serve as a starting point in determining a home's valueThe Zestimate is not an appraisal - it is an estimateWe make this clear on each property page and our website (http://www.zillow.com/zestimate/) Zillow encourages buyers, sellers, and homeowners to supplement Zillow's information by doing other research such as getting a comparative market analysis (CMA) from a real estate agent; getting an appraisal from a professional appraiser; visiting the house (when possible)While we monitor customer feedback for system-wide issues with the algorithm, we cannot manually change or remove individual Zestimates in response to customer feedbackThis feedback has already been recorded and it will be used to help improve the Zestimate algorithm as a whole in the futureBeyond this, there is no further action or information we can provide at this time.To learn more about the Zestimate, please visit this link: http://www.zillow.com/zestimate/

I have repeatedly asked Zillow to remove my home from their Web site I purchased the home on Dec 12, the house was appraised at $225.000, which is what I paid for it Zillow, now has lowered their so called Zestimate of my property by almost $75,000, which is incorrect and false I have requested several times that they remove my home or correct their claims to the value of my home I don't care about their computer generated data I want this issue resolved!

I filled a complaint on the past to zillow to remove all information regarding my building located at [redacted] ***, they promised they will but there is still a FAKE rental listing with description on the page [redacted]

YET THE DESCRIPTION ZILLOW IS REPRESENTING AS BEING FROM THE MLS IS NOT WHAT THE MLS DESCRIPTION IS IF THEY EVEN LOOKED AT THE ACTUAL MLS LISTING THEY'D SEE THEYRE LYING TO THE PUBLIC IF THEY EVEN LOOKED AT THEIR SISTER SITES SUCH AS TRULIA AND [redacted] SITES THAT DO HAVE THE TRUE MLS LISTING DESCRIPTION, THE ZILLOW STAFF WOULD REALIZE THEIR CAUGHT IN A BOLD LIE AND THAT THE DESCRIPTION THEY ARE LISTING IS NOT FROM THE MLS IF THEY ARE NOT REALLYUSING THE MLS DESCRIPTIPN THEN THEY SHOULD TELL THE PUBLIC SUCH Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***