Zulily LLC

Hello ***,
Thank you for contacting zulily through the Revdex.com regarding your order ***I’m so sorry to hear about what you have gone through recentlyI will be more than happy to assist you with this orderI have issued a full refund for this magazine of $which
will be credited within 3-business days to your original method of payment
I hope this experience has not turned you away from us completely and as a special apology I have added a $store credit to your account to use for future purchaseThe credit will remain available on your account for months if you are willing to give us another tryIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you.
Sincerely, *** ***

Hello ***,
Thank you for contacting us via the Revdex.com with your concerns about the refund for order *** I am very sorry for the frustration and the time that you have put into getting this resolved It has come to my attention that in matters like these when the financial
institution refunds due to a disputed charge then once the company refunds for the item the bank will then lift the initial refund given by the bank due to the funds being replaced by the company disputed Please if you could contact your financial institution to verify this information If you would like the transaction codes for the refunds when contacting your financial institution then please feel free to contact me directly for that information at *** and I will be more than happy to provide them to you
Have a great day,
Autumn M
Customer Service Supervisor
zulily.com
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
Zulily wants my order number and or email. Order number is: *** and my email is ***@yahoo.com
Keep in mind that all of the complaints that I send had the order number, item numbers and email address on themSincerely, *** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns on your missing refunds I was able to search back through your emails and either I have or you have already been refunded for the following items.Order ***Peasant top $16.99Order *** Denim shorts
$12.99Order *** Navy loafer $14.99Black eyelet flat $14.99Order ***Red Harem pants $7.79Order ***Diaper bag $39.99Order ***Denim dress $7.99Order *** Tan/Brown Sandal $15.99Order *** Black studded flat $11.99 Balck cut out flat $9.99Order ***Bronze/brown sandal $12.99Order ***Levi's skinny jeans $19.99Order ***Cardigan $11.29Order ***Black mesh flat $11.99Order ***White Wedge sandal $7.99White sneaker $16.99Order ***Flower sandals $9.99Yellow floral dress $12.99Order ***Swing $19.99 Please do not hesitate to reach back if anything was missed to [email protected] Any items that had not been queued for refund that I had to take care of myself are pending back to your original method of payment and should post in 3-business days I am very sorry for all of the frustration this matter has caused Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting the Revdex.com with your concerns about the cancellation of order ***. I do see the order was cancelled on 10/14/and the refund of the items should already be available for you. I also wanted to address your concerns with our pricing,
while zulily does try to offer the best prices we do suggest that you do your own comparison shopping as from time to time a better price can be found. As per our terms and conditions: For international sales of products from the U.Sto a foreign jurisdiction, the strike-through price reflects the exchange rate conversion from the U.Sstrike-through price plus, if applicable, an adjustment for additional international surcharges that cover items such as taxes, duties, and shippingAs a result, the strike-through price you see may be different than what you see at another retailer that uses a different methodology for calculating international surcharges or for which no surcharges applyIf you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (888) 826-6564. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello,
We resolved the issue directly with the customer.
Thank you,
Chanell D
Customer Service Supervisor
***@zulily.com

Revdex.com:Since opening this claim against Zulily and notifying them that I opened a case against them, they have begrudgingly refunded all monies Please close my claim Thank you

zulily and the third party vendor are not communicatingThey reshaped the bed in the wrong color againMy invoice says black, the bed came in a cherry woodAlso, both times the
shipper has just dropped the bed at our front door without waiting game for confirmation that the bed is correct even though it says to confirmIf they are out of the color we ordered why does not one just say so
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: the only reason it is currently showing "free shipping" is that the items I wanted have been discontinued I was told they were considered "breakable" and that's why they weren't qualifying for free shipping, but they were paper plates and plastic cutlery, so I don't believe that I would hardly qualify those items as bulky or overweight, either This does not solve my issue.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I have based my judgement on this bag being fake due to several reasonsAll Coach bags will have serial number imprinted on the tag, this bag does notCoach only uses zippers with the YKK on them, this does not have themAfter I realized this bag was fake I then contacted Coach to find out who is authorized to sell on their bagsI have reached out to Coach again, they do not have certificates of authenticity for their bags, so whatever document you would be sending is a fake as wellI have never received a certificate on Coach bags when bought from themI have the screen shots from that chat if needed.
The MLK purse for sure was a fakeI am pretty sure that *** ** *** wouldn't tag her purses as "DS Bags" Which I have pictures of that I took as soon as I got the bag. Should I contact MLK to find out if they send out purses with tags of DS Bags? I also have pictures of this purse with DS Bag tags on it! Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming I actually do receive a refundIt would have been appreciated if Zulily could have responded directly to my emails regarding the refundFunny how quickly they responded when it I was forced to go through Revdex.com. Thank you, *** ***

Complaint: ***
I am rejecting this response because: I have overdraft fees I now have to pay because of the length of time it took to withdrawal this money This transaction was deducted, them disappeared then left again and now I am in a financial bindYou referring to your FAQ's is not going to assist me with the $dollars in overdraft feesThe bank took the money out to give it to you, you didnt take it in time and now I'm suffering I need assistance Who can reach out to me to provide this as you all have not thus farI have spent hundreds of dollars at Zulily and have been happy with their products and this is how I am treated? I need assistance.
Sincerely,
*** ***

Hello ***,
Thank you for contacting us via the Revdex.com with your concerns on order *** I am more than happy to help you out with this today. I am going to go ahead and refund for the three items that are showing past due and that should get rid of your past due statusYour
order has not yet been turned over to a collection agency and will not do so for another days so the issue will be resolved long before then. If you ever need anything else please do not hesitate to contact us at *** or by phone at *** ***
Have a great day,

Complaint: ***I am rejecting this response because:
I am still receiving things from zulilySincerely,*** ***

Hello ***,
Thank you for contacting zulily through the Revdex.com regarding your orders *** and ***I’m so sorry to hear about what you have gone through recentlyI will be more than happy to assist you with these ordersI have placed an order for these two pillows that
will be at no charge for youA new email will be arriving with that order numberOnce the order is shipped out you will receive an email with the tracking information and the estimated ship date of when they will be arriving
A return label has been emailed over to you for the sheets, jumpsuit and dressIf you can please print that off and place on the outside of the boxThis package can be given to your postal person and they will be able to send it back to usOnce the tracking begins for this package, we will be able to refund these items back to your original form of paymentDue to the black lace teddy is considered intimate apparel we are not able to accept this back with the returnI have passed this feedback along to our voice of customer teamA refund of $has been credited to store credit and this will become available within business daysPlease feel free to discard of the teddy
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily.com

Complaint: ***I am rejecting this response because:
I do appreciate the $credit but unfortunately, I don't feel this is sufficient enough considering the back and forth of emails with different customer service representatives dancing around my question without giving me a set answer or resolution As I stated before I am a loyal customer and feel that $when I have spent hundreds of dollars on your site is a slap in my face I dont normally complain but seeing that I have dealt with multiple customer service representatives and website I have not had an issue with any other company, I feel that zulily falsely misrepresented their offers while other companies and website are not so complicated or make an offer they don't stand behind As you know I have other options when it comes to online shopping Especially during this time of the year when other sites are offering free shipping with no minimum purchase I feel like free shipping during the holidays would be satisfactory.
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me however I do not agree with the excess return shipping fee and the fact it is not transparent. It is a potp business model and I will never shop there again
Sincerely,
*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the return you wish to make on order *** We greatly appreciate your feedback on our return policy and I would like to take a moment and try to explain a bit better The items featured on our site
are not typically housed in inventory as we buy direct from the vendor only the items that are purchased from our site in order to keep our prices low, so our fulfillment centers are not set up to hold much inventory at any given time so it is difficult for us to take returned items In the past when an item arrived with a customer and was considered not as expected, meaning the item didn’t fit right or the customer did not like the way it looked in person we would requested that the customer ship the item back to us at their own expense for a store credit refund In an effort to improve upon our return policy it was decided that we would provide a return label to our customers at a discounted flat rate and we decided that a small restocking fee would be the best way to offset the expense to keep the prices on our items low To view the information on the charge for the label fee you can see our terms and conditions Section d.I do want to make sure you are taken care of today for the item that you wish to return so I have already gone ahead and issued the refund Please go ahead and use the label issued to return the item Your refund should post back to your original method of payment in 3-business days If you have any other questions or concerns, please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com