Zurixx, LLC

Complaint: [redacted]
I am rejecting this response because: I have not received all your teachings because half way through it, I realised your business is a fraudulent one. Every since thing you taught me in the first half of the business is ineffective. for 6 months at least I implemented and no results. I will not waste any of time further. I will see you in court. 
Sincerely,
[redacted]

As Mr. [redacted] states, he paid $1,997 to attend a 3 Day Real Estate Workshop which he did attend. I find it interesting that Mr. [redacted] now claims he was scammed. At the end of the event we asked all participants to fill out a Satisfaction Survey. You will see by looking at Mr. [redacted]'s which I have...

attached, that he left completely satisfied with what he had received.At the time of purchase Mr. [redacted] signed a contract agreeing to the cancellation/refund policy. Mr. [redacted] never attempted to cancel per the agreed upon terms.Due to the reasons above, Mr. [redacted] is not eligible for any type of refund.

Is there another name the account could be under? I can't find Iolanda in our system.

The One on One Mentorship does not have a price point of $20,000. It's $12,000 and that I am willing to refund. I would be willing to settle this for $16,000. The Elite Customer Service team is available Monday-Friday 8am-6pm MST. If you called in and didn't get a response then you would have been prompted to leave a voicemail. 100% of our voicemails are returned the same day.

Your refund was processed in full on 11/24. Please allow 3-5 business days for it to reflect in your account.

Complaint: [redacted]
I am rejecting this response because:1. I called the support line multiple times during the hours of operation and no-one every picked up. I also called multiple times with a documented witness(MasterCard) and they can verify that the calls were never picked up and voicemails were NEVER responded too.2. I have attached the letters from the credit card company stating that the dispute has been closed.3. I accept the refund of 100% for the Tax Lien Portion equaling $9974. I reject the offer for 50% on the Real Estate Class. I am willing to accept a refund of 75% or $597.75 which I think is fair and will be willing to consider this case closed and will not post bad reviews regarding the company on the issues I faced.5. I am expecting a refund in the total of $1594.75 Sincerely,[redacted]

Ms. [redacted] and Ms. [redacted] purchased a Diamond Real Estate Mentoring package on 9/20/15. At the time of purchase they signed a contract agreeing to the cancellation/refund policy which reads as follows:"No Questions Asked" Refund Policy: You may cancel this transaction at any time prior to three...

(3) business days after purchase.There was never an attempt on their behalf to cancel within the allotted time-frame. Due to this reason they are not eligible for any type of refund.I will give them $[redacted] for the confusion regarding the LLC's.We stand behind our guarantee 100% to continue to work with them until they have at least made back their investment with us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This is absolutely NOT a scam. We have an A+ rating with the Revdex.com for a reason and that's thousands and thousands of satisfied customers. Every business has complaints and customers that aren't 100% happy but we do our best to ensure that everyone is.I am unable to locate an account under the name of...

[redacted]. Was there a partner involved that it could be under?

Mr. [redacted]'s refund of $1,997 was processed on 9/29/15.

That is correct. I will refund $[redacted] and allow you to continue. I will have someone reach out to you shortly.

Dear Sir/Madam: We have reviewed the request for transaction documentation of the above-referenced cardholder dated March 14, 2016. We respectfully request that the cardholder’s dispute be denied for the following reasons: 1.       The cardholder signed a written...

contract containing the terms and conditions of sale. See attached contract and signed credit card receipt. The cardholder authorized the charge of $19,000 to his Visa account ending in [redacted] on February 6, 2016.   2.       The cardholder received all of the materials set forth in the contract. The cardholder acknowledged receipt of all materials in writing. Please note that the paragraph directly above the cardholder’s signature states “I have received the physical materials referenced above…” 3.       The cardholder has had continual communication with our staff since the time of purchase. Attached are services utilized thus far. They are time & date stamped. 4.       The cardholder signed contract contains the following regarding guarantees & representations policy. “I acknowledge that the Company’s representatives stated that the testimonials shared at Company events are not typical and that my results will vary depending on my time, effort, resources and personal circumstances. The only representations from the Company on which I have based my purchase decision are in writing and are contained in the Purchase Order.” The cardholder was fully aware at the time of purchase that the services were for educational purposes. 5.       The cardholder’s contract contains a written return policy. Per that provision, the cardholder had a three day period to cancel. The cardholder had received written training materials and access to online content at the time of purchase to review and determine whether or not to cancel their purchase. The cardholders did not cancel within the three-day period. All participants are given phone and email contact information, and are encouraged to be proactive in requesting help whenever they need it.  We highly encourage the cardholder to contact our customer service department to continue with their services. 6.       Prior to this notification, there has been no indication from the cardholder that he did not authorize this charge to his account or that he believed the charge to be fraudulent. We highly encourage the cardholder to contact our customer service department at ###-###-#### should he have any further questions or concerns. In summary, the cardholder signed a written purchase agreement, received all of the materials and training referenced in the purchase agreement, and was charged the exact amount authorized in the purchase agreement.  The cardholder did not cancel their purchase within the written and agreed-upon timeframe, but availed themselves to the training and coaching. The cardholder’s contract has been fully performed according to the written terms of the contract and no refund is due and owing. Regards, Resolutions Department

Complaint: [redacted]
I am rejecting this response because: The response is just a query for clarification not a response the the complaint...

itself. To respond to the query for clarification. I did not have a partner at the event that you could find me under. Although people often mis-spell / mistype my last name.
Sincerely,
[redacted]

I am unable to give a full refund due to the fact that services have been utilized. I would be willing to settle this for an additional $[redacted] on top of the $[redacted] that we already refunded. The refund will be processed upon your agreement.

The offer stands at $[redacted]. The 6 month Money Back Guarantee is the Tuition Re-reimbursement program. Had you followed all of the outlined steps and not done a deal you would have gotten 100% of your money back but you did not do that. The offer of $[redacted] will be processed upon your agreement.

This is complete BS. Obviously one will not know in three days if we are going to receive the services/products promised. NOW that we realize your company refuses to live up to their promise and now we are fed...

up. Now we have an issue. What happened with the 2DAY ONE ON ONE MENTORSHIP? How about the MARKETING MASTERY? How about the WEALTH STRATEGIES? How about our other two entities not yet established? Like you mentioned its been over a year and numerous phone calls later with no results!! And the icing on the cake is the unlimited summits is complete Propaganda. We called well over a dozen times and NOTHING. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We will be reaching out to Ms. [redacted] today to get this resolved.

Revdex.com:I do have a partner name [redacted]. The amount quoted is for the total amount lost due to signing up with this company.
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The refund was processed on 6/20/16 as promised. Ms. [redacted] needs to follow up with her bank.

Complaint: [redacted]
I am rejecting this response because you stated previously that your organization refunded us $[redacted], which they initially did; but they have since charged back $[redacted] of that amount.   So based on your counter offer, we would be receiving a total of $[redacted]. ($[redacted] + $[redacted] + $[redacted]) We have only been given $[redacted] now and not $[redacted].  So as long as you are agreeing to send us an add'l $[redacted] to bring our total refund to the $[redacted] amount, then we accept your offer.  We just need to be clear on the amount that we really were refunded already.
Sincerely,
[redacted]