Camelback Hyundai Kia

This place is dishonest and will not hold true to their word on the dealWas given a price out the door on several cars that I was interested in for my daughterDrove all the way from South GilbertWhen I got there was sold and the other one was still thereAfter spending several hours there and test driving, I went in to finalize the deal but the price was $moreI wound up waking awayGot home and a manager called me and said to come right back that they would make the dealIt was 9:pm at that point so I told him maybe in the morningAfter reading reviews about this place I want nothing to do with them as I cannot trust themSTAY AWAY!!!!!

Good Afternoon, Per my conversation with Mr [redacted] He has agreed to come in on Monday the 15th to sit with our finance Director and go over his options If in fact we cannot reftify the situation, we will then cancel his warrantyThe refund will then go to the principal balance of his loan This will not change his monthly payment it will simply come off of the back end of the loan Per Mr [redacted] this is a good resolution for him and the dealershipThank you [redacted] Customer Relations Manager

To Whom It May Concern:After receiving Ms [redacted] letter from your organization, our General Sales Manager, [redacted] , reached out to the customer to find out if she needed any help in regards to cancelling the Service Contract or GAP insurance she had purchased for her vehicle Unable to reach the customer, as it was discovered that she had resolved her cancellation concerns on her own and there was nothing further we could do to help her with processing her requestWe again reached out to the customer to offer our sincerest apologizes for any frustration in incurred during her experience dealering with one of our representatives MsNguyen explained to us upon reaching her that she did not want to speak to us regarding this issue any further, and that she had processed everything on her own.We at Camelback Hyundai appreciate Ms [redacted] business, and want ther to be happy with the service she receives from our store Our goal in reaching out to the customer was to ensure that she understood how much we appreciate her feedback, and that her concerns are being addressed with the staff internally We hope that Ms [redacted] will visit our store again in the future, and that she will remain a member of the Camelback Hyundai family for many years to comeSincerely, [redacted] General ManagerCamelback Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have made numerous attempts and they have not returned my callI even called [redacted] who stated to give him a call and he would help me outI called Monday morning, I stated who I was, he stated I just walked in, can I call you back in an hour on your cell numberI said yesIt is now Wedhe has not returned my phone callI have even reached out to [redacted] news station where they have talked to themEven [redacted] from the news station stated they have the worst customer service and were rude to herIf you have anymore questions please feel free to call me or email me Regards, [redacted]

Great Dealership, pleasant experience with young sales person, Andre S [redacted] at Camelback Kia

General Manager, Justin Settle, has had Mr. Wright’s contact information removed from our system. This shall satisfy Mr. Wright’s request for the company to stop contacting him regarding his 2013 Kia Sportage. We understand his frustration and have fulfilled his desired... settlement. Thank you, Tabitha A***

I had a great expirence at CamelBack Hyundai! I look forward to coming back as well as letting my friends and family know to stop by and see Sales Manager Kurt Fowler or Scott MAnd make sure to ask for Sales consultant Carlos Reger very honest humble group of people

My experience with Andre S [redacted] at camelback Kia was by far the best I have experienced when looking for a new carHe was very helpful and took his time with meI would recommended him to others!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted by [redacted] on 6/We agreed to have meeting on 6/I called numerous times and got no reponseHis secretary said he would call me right back,he has not Regards, [redacted]

I just wanted to say thank you to andre s [redacted] at camelback kiaWe were searching and searching for the right deal on a kia forte for our daughterI got in touch with a young man named andre s [redacted] at the dealershipWe set an appointment to bring our daugter into the dealership to test drive the forteWe only spent a total of hours in he dealership and I expected it to be longerAndre showed my daughter all of the features on the car and she loves it!

I spoke with [redacted] a few weeks ago to address the issue she had with trying to purchase a vehicle from our dealership Unfortunately, the finance producer who handled her deal did so in an unprofessional manner He was let go from our company as a result of this I had *** [redacted] (Finance Producer) look at the deal that [redacted] originally had Unfortunately we were unable to get financing for [redacted] at the rate/term and payment she was originally contracted at I instructed [redacted] to offer [redacted] a goodwill payment for her time and aggravation [redacted] has instructed me she has not returned his phone call to discuss this resolution If she would like to call me my cell phone is ###-###-####.Sincerely, [redacted] Controller

My experience with Jeremy Robertson as a salesman and Kurt fowler as his manager was outstanding from start to finishThey respected my time space and trade in value, they didn't hit me with any surprises when the buying process was happeningOverall I will be a life time customer of camelback hyundai because finding people that care in the car business is hard these days!

To Whom It May Concern:Ms. J [redacted] has filed this complaint against the wrong company. [redacted] Hyundai does not hold the note for her loan and has no role in applying payments or calculating pay-offs. Please dismiss this complaint and if needed, Ms. J [redacted] can file this complaint with... Hyundai Motor Finance.Thank you,Tabitha A***Controller

I took my mother in laws' car in for a recall service, while I was in town from TNwhen I arrived at the dealership, I decided to talk to a customer service/ sales agent about trading the car ini was BLESSED to have the opportunity to work with Ada R***! She was very pleasant and patient She listened to everything I said and actually paid attention; when it was time to show me the cars, she knew exactly what I was looking for! She let me test drive the car to my mother in laws house ,so that my mother in law could see the carwe had a great conversation on the way!!! she seems to be very smart , motivated and organized!! once back at Camelback Kia, she presented the proposed deal in a clear and concise mannerafter some compromise on both our parts and steve p [redacted] (the sales floor manager), I decided to keep the old car and also buy a new kia soul thank you ADA , STEVE & also, BRITTANY in the service department, ya'll made it the MOST PLEASANT experience I have ever had buying a car!

Ms [redacted] 's service contract was upgraded to include the maintenance coverage she was inquiring about I believe there was an error in processing when the contract was sent to the warranty company Her coverage was upgraded as of 07/26/13, the date she purchased the vehicle We have mailed the attached letter to Ms [redacted] , with the appropriate brochures for her coverage

turns off in reverseElantraDo NOT buy this car

How many times can one do business with auto dealership and have the most fantastic experience, My experience with Camelback Hyundai Sales Department and sales people, Scott M [redacted] and Bernie were exceptionalProfessional and respectfulEveryone greets me greets me as they walk by meMakes me feel part of the familyMike Heard and his team are polite, respectful and eager to do the right thing every timeYes, not just the first visit, but every visit! The treatment I had with Bernie and Scott made them my first thought when my neighbors, friends and families needed a carsI would strongly recommend Camelback Hyundai as everyone's first if not last stop for car buyingThey'll do an outstanding customer service Thank you Bernie and Scott

The business did contact me regarding this situation The only option for resolution offered to me was an exchange They essentially were willing to exchange (refund) the additional cost charged to me to repair the problem they caused in exchange for me completely deleting my complaintI asked them to provide this offer on writing and the service manager declined to do so Because this happened to me I was not willing to totally delete my complaintTo date there has been no further contact from the dealershipThe terms extended to me were completely unacceptableThe complaint is valid and they should make me whole by refunding the additional cost

I love the amount of stock they haveAlong with the serviceGreat place to get a carTwo thumbs up

Our response remains the same, I have forwarded to you, all of the documents signed by Ms [redacted] stating that she would be responsible for the miles, or days of use on the vehicle that she attempted to purchase if financing was not obtainedI would be glad to forward this to you again This would be in addition to the damage on the vehicle