Camelback Hyundai Kia

I have verified that [redacted] is on the No Call List in our system We have had several issues with the software and we apologize for the inconveniience If you have any further issues Please contact me directly, my name is [redacted] , Customer Relations Manager, and my direct line is [redacted]

To Whom It May Concern:After receiving correspondence for your organization on behalf of [redacted] , she was contacted by the General Manager of the dealership who has worked through discussing resolution to the concerns she had mentioned in her letter [redacted] has had financial payment made towards her bank loan as per her request and agreement made with the store The customer's other concerns have been addressed in her dealings with our General Manager, and we have provided her with information and guidance as to how to resolve said concerns We are happy that we have been able to provide assistance to [redacted] , and hope that she remains part of the Camelback Hyundai family for many years to come We apologize for any frustration she incurred during the buying process, and welcome her to call us with any further questions regarding her financial paperwork or her new vehicle.Please contact us with any further questions regarding tis matter at ###-###-####, as we are happy to provide further explanation or insight in regards to [redacted] 's vehicle purchase.Sincerely, [redacted] General ManagerCamelback Hyundai [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

My experience with Camelback Hyundai was outstandingI had the pleasure to work with Scott M [redacted] and Mika G [redacted] and they were awesomeWhen I went into the store I was not planning on buying that day because I had been shopping around and I still had more places that I wanted to checking outHowever their customer service was so excellent and they were very professionalOne of the thing that really impressed me was that they were concerned about my timeThey made me feel like I was a priority and because of that I brought my car from them that day

I purchased a car from this business back in September and I have had atleast call a day for the last months from this business asking me if I want to trade my car in or come in and buy a new carI have asked every time that they call to remove my phone# from there list and to no availIf you purchase or even attempt to purchase a car from this business expect multiple calls and badgering for months

Sean N [redacted] Camelback Kia's General Manager, personally reviewed Ms [redacted] complaint and file and spoke with her They came to a mutual agreement to dissolve the vehicle transaction and refund Ms [redacted] her $down payment This resolved all of the customer's concerns.Thank you, Tabitha A***

I was looking at the cars for sale on Camelback Kia's websiteI gave my contact info to get pricing on a vehicleThey sent me an email, and called me twice that day (9/27)I talked to them, thanked them for their info, and told the salesperson ( [redacted] ) that I'd contact them if I was interested in anything furtherThe salesperson ( [redacted] ), and some other sales people from Camelback Kia, called me: once on 9/27, twice on 10/8, once on 10/13, and twice on 10/I called them back and told them I'd make an appointment to look at cars on 10/17, and to stop calling me, as it's gotten to the point of harassment They called twice again on 10/ Sure enough, they called me on 10/before I even got to the dealership I met with a salesperson (female) and told her to have them stop calling meIt gotten to the point of harassment, and I don’t want to hear from themI’ll contact them further if interestedShe assured me that she’d let the people know not to call me anymoreOnce again, they called me later that day, after I left the dealershipNow they’re just trying to cause troubleWhen I answered they hung up without saying anything They called once on 10/and hung up when I answered, saying nothing They called me on 10/23, hanging up without saying anythingI called in asking to speak to the General Manager, but the person that answered said he was in a meeting, and that she could take a messageI told her what was going on, and to make sure that nobody from there calls me again, and that this was not the 1st time I’d requested they desist from calling meShe said that she’d take my phone number out of their systemIt didn’t happenWithin the next hour someone called me from there, TWICE, hanging up without saying anything again The next day, 10/24, a different salesperson called me, saying they wanted to know if I was still in the market for a carI told him I wasn’t in the market any longer, and that I’m getting harassed by people from there calling, often without saying anythingHe acted surprised, but said that he’d take care of itI told him if I get any more calls from their phone number, that I was going to take it to the next level, and report them to the appropriate authoritiesHe acknowledged, and hung up Someone from there called within the next minutes and hung up without saying anything I’ve gotten phone calls from there today; neither time was there a message left That’s approximately calls from that dealership, of which were after I told them to stop calling me What else must I do to stop being harassed by this company?

Hi Christopher, Claudia had told me in June that you have been designated as our complaint specialist and had sent me your information. I need your assistanceI am sending you this email in regards to complaint # *** for *** ***. My General Manager, Justin S***, spent
some time trying to reach Mr*** to discuss his issues. We had received notification that this complaint was closed for no response but we are now able to do so. MrS*** spoke to Mr*** concerning the color of the vehicle he purchased and explained the discount. MrS*** is willing to refund Zaktek and is waiting for Mr*** to call him back to decide if he wanted to move forward with that. Overall, the customer was upset that he bought a silver car and really wanted white. MrS*** personally spoke with Mr*** and has resolved his issues that were stated in the original complaintThank you, Tabitha A***ControllerCAMELBACK HYUNDAI KIAO | ###-###-####C | ###-###-####

My Finance Director, *** ***, contacted this customer. We will upgrade the contract to be the correct one and pay the difference. We apologize for the inconvenience.Thanks,*** ** ***Controller

went to Camelback KIA on May with my son to purchase a KIA SoulSalesman "***" was nice and polite, made deal for carFinance man was rude and obnoxious Signed papers for deal and leftdays later got call to come back and sign final papers, I said what final papers we already signed papersSaid they where only preliminary papersNo mention was made before that these were preliminaery papersSaid it was AZ Law that they could do thisPrice of car went up $1,anmd finance charge went up from % to over 12%Finance man was ruder and more obnoxious than beforeStay away from this dealerIn my opinion they are very dishonest at the very least

This is the best dealership I have ever been to! Andre S*** is the most polite, non-pushy salesman I have ever encounteredI can't thank him enough for the positive experience I hadCamelback Kia is #in my book!

We are still working with our customer regarding this complaint. Please grant a small extension of time for our settlement responseThank you,
Tabitha A***
Controller

I came in on a vehicle I saw on line and worked with Andrew J*** and the manager KurtWe have decided at this time to hold off at this time for personal reasonsBut I wanted you to know they were both very polite and very professional and will be definitely going there when we decided to make a move

MrAndre S*** from Camelback Hyundai Kia was very helpful and friendlyHad a wonderful experienceWould definitely recommend him Thank you!

Arizona Revdex.com or MsA***,I am very disappointed that my case was closed Clearly, MrJustin S***
gave you inaccurate information on how he "tried" to contact meHe did not.My case is actually being dealt with by the Western Regional Hyundai because they felt that my complaint was completely validI have been working with Brandon at Western Regional Consumer Affairs and am still in the process of fixing my car/ getting a new one.Please re-open my case.*** ***

I was hesitant on going into the dealership just from reading previous reviews lLet me just say I was glad I went into camelback kia and got to work with Andre S*He made the process of finding my new kia pleasant and even funI will refer anybody to see Andre S*** at camelback kia

To whom it may concern,I have spoken directly with Mr Young, and have explained all of the charges on the contract Per our discussion we will remove the $Service contract, and everything else will remain the same THank you for your time.***
*** Customer Relations Manager###-###-####

I just wanted to say thank you to Andre *** from camelback KiaHe made my purchase of my new optima so easy

Little bit ago called Camelback Kia to look into a Kia Soul and spoke with Salesman Zach W*** and I don't typically enjoy speaking to sales people however he made the experience low threat with no push into something I was not comfortable withhe also has done a great job of calling me periodically to ensure me that he is looking for the vehicle I wanti will deffinatley be returning

My husband and I purchased a Hyundai Sonata from this dealershipIt was such a great experience! We did our due diligence on the car, pricing, as well as local dealershipsWe would absolutely recommend going to Camelback Hyundai! The GSM William F* was amazing! He got us a great deal in the model and color we wantedAlso was very fair on our trade-inHe is very knowledgable and patientI will be making sure that friend, family and our church members know where to comeWe will definitely be back