Camelback Hyundai Kia

To Whom It May Concern:  Ms. [redacted] has been reached and we were able to satisfy her request and issued another set of keys.  Sincerely,Tabitha A[redacted]Controller

Ms. [redacted]'s service contract was upgraded to include the maintenance coverage she was inquiring about.  I believe there was an error in processing when the contract was sent to the warranty company.  Her coverage was upgraded as of 07/26/13, the date she purchased the...

vehicle.  We have mailed the attached letter to Ms. [redacted], with the appropriate brochures for her coverage.

Great Dealership, pleasant experience with young sales person, Andre S[redacted] at Camelback Kia.

This place has a little bit of everything. A great friendly staff. Well worth buying a car from here. Great service from Andre S[redacted]!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by [redacted] on 6/23. We agreed to have meeting on 6/27. I called numerous times and got no reponse. His secretary said he would call  me right back,he has not.
Regards,
[redacted]

I went to go buy a used car at the Camelback Hyundai dealership in Phoenix. When I entered the facility I was really about to not take the deal. After trying to walk out several times they kept approaching me. I took their deal. During the signing I asked several times you do take credit cards? They said yes. I kept asking are you sure about this deal as I do not want to come back down and they said yes. I dealt with Andrew in the fiance department. After a week went by I never heard from them but I received a phone call from Capital One asking about my loan stating that the dealership should know better that they do not take credit cards. I called several times through out the following week leaving messages for Andrew which is never available. Then I finally receive a phone call back stating that I must come down there. I advised them that I work a lot of hours and my only days off is Friday and Saturday. I tried to speak to Andrew but all he did was interrupt me and never let me finish. All I wanted to know was if my deal was changing and the price because if its not what I want I was going to be returning the vehicle. Andrew was very rude and did not want to talk to me and kept talking down to me and then hung up. This is the worse customer service I ever received and I will NEVER do business with any Camelback dealerships in or around the Phoenix metro area.

Jared Sullinger did an excellent job assisting me with the purchase of my new vehicle! He also provided me with a more fair trade in price after we reviewed the previous quote. Thank you!!

To Whom It May Concern:After receiving Ms. [redacted] letter from your organization, our General Sales Manager, [redacted], reached out to the customer to find out if she needed any help in regards to cancelling the Service Contract or GAP insurance she had purchased for her vehicle. ...

Unable to reach the customer, as it was discovered that she had resolved her cancellation concerns on her own and there was nothing further we could do to help her with processing her request. We again reached out to the customer to offer our sincerest apologizes for any frustration in incurred during her experience dealering with one of our representatives.  Ms. Nguyen explained to us upon reaching her that she did not want to speak to us regarding this issue any further, and that she had processed everything on her own.We at Camelback Hyundai appreciate Ms. [redacted] business, and want ther to be happy with the service she receives from our store.  Our goal in reaching out to the customer was to ensure that she understood how much we appreciate her feedback, and that her concerns are being addressed with the staff internally.  We hope that Ms. [redacted] will visit our store again in the future, and that she will remain a member of the Camelback Hyundai family for many years to come. Sincerely,[redacted]General ManagerCamelback Hyundai

To Whom It May Concern:Camelback Kia has had an opportunity to speak with Mr. [redacted] in regards to the purchase of his pre-owned Honda Accord. Mr. [redacted] purchase contract was re-reviewed with him and after doing so, the customer has made the decision to cancel the extended MMP...

warranty he had purchased for his vehicle. The refunded amount for this cancellation with be sent to his lein holder, and applied to the balance owed on his loan.Mr. [redacted] also had concerns that in the near future his water pump and timing belt may need to be replaced. While these items are in perfect working condition at this time, Camelback Kia agreed to assist Mr. [redacted] with paying for half of the dealership's cost on replacing the two items he is concerned my fail if the work is completed within the next few months.We want Mr. [redacted] to remain a happy and loyal customer of Camelback Kia, and are pleased that we were able to satisfy him with answers and options regarding the concerns he had with his vehicle purchase. Please feel free to contact the dealership if there are any other questions regarding this matter.Sincerely,[redacted]General ManagerCamelback Kia

To Whom It May Concern:After receiving Ms. [redacted] complaint in regards to receiving unwanted calls from our dealership, I personally researched her information to ensure that she had been placed on our Do Not Call list.  If Ms. Morrison receives any further phone calls from the...

staff at Camelback Hyundai, I encourage her to contact me directly so I can find out which employee is contacting her and how her .  We appreciate Ms. [redacted] patience in regards to this matter, and hope this resolves any and all issues she had with our dealership.Sincerely,[redacted]General ManagerCamelback Hyundai

Went in to look at a new car for the fam. Didn't end up buying, but I was shown a great experience and given the treatment I would hope for. Thank you Mr. Kurt F[redacted].

Re:  [redacted] Case  # [redacted]Dear Sir or Madam: We would like to thank you for bringing Mr. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented...

our findings, and we would like to provide you with the facts and our resolution concerning this matter. We have reviewed the additional comments provided by Mr. [redacted]  During the previously mentioned validation, Mr. [redacted] was provided his username and password and advised to please review the terms and conditions available on the web site.  Our records indicate that Mr. [redacted] has been on the web site numerous times and has had numerous opportunities to review the terms and conditions.  The terms and conditions outline the cancellation policy as well as any additional fees that may be the responsibility of the member when booking specific vacations. We have a wide variety of resorts available for our members to review and book.  Many resorts have no additional upgrade charge; however, we would not want to limit our members choices based on price point and would like to provide them with a greater selection.  We want our members to have the opportunity to select a resort that may be larger, have additional destinations or have more amenities.  Therefore, Mr. [redacted] had the ability to make a reservation that better meets his individual personal requirements. As to the cruise Mr. [redacted] was interested in booking, he was informed during the validation process that the member would be responsible for any cruise line pass through fees.  Our terms and conditions state the aforementioned conditions as well.  Mr. [redacted] certificate covered his cruise fare, while the balance of the cruise line pass through fees were the responsibility of Mr. [redacted]  Those fees were port fees of $98.00 per person, taxes of $98.00 per person, plus the $24.95 booking fee for a total of $416.95. After further review, our position remains the same on this matter, and no refund will be issued.We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved. Sincerely,Jannelle B[redacted]Resolution SpecialistOffice of the President  Please verify that the above response was received and sent onto the customer. Thank you, Alicia R[redacted]Legal Office AssistantInternational Cruise & Excursions Gallery, Inc.[redacted]Office: [redacted]  Click here to Reply or Forward

I have verified that [redacted] is on the No Call List in our system.  We have had several issues with the software and we apologize for the inconveniience.  If you have any further issues Please contact me directly, my name is [redacted], Customer Relations Manager, and my...

direct line is [redacted].

Zach W[redacted] has been super helpful in finding myself and my husband a used Kia Soul that fits in our price range. He works hard to look for the car that you not only need but the car that you want. He aims to please his customers and puts their needs first.

Sean N[redacted] Camelback Kia's General Manager, personally reviewed Ms. [redacted] complaint and file and spoke with her.  They came to a mutual agreement to dissolve the vehicle transaction and refund Ms. [redacted] her $1500 down payment.  This resolved all of the customer's...

concerns.Thank you,
Tabitha A[redacted]

Re:  [redacted] Case  # [redacted]Dear Sir or Madam: We would like to thank you for bringing Mr. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we...

would like to provide you with the facts and our resolution concerning this matter. We have reviewed the additional comments provided by Mr. [redacted]  During the previously mentioned validation, Mr. [redacted] was provided his username and password and advised to please review the terms and conditions available on the web site.  Our records indicate that Mr. [redacted] has been on the web site numerous times and has had numerous opportunities to review the terms and conditions.  The terms and conditions outline the cancellation policy as well as any additional fees that may be the responsibility of the member when booking specific vacations. We have a wide variety of resorts available for our members to review and book.  Many resorts have no additional upgrade charge; however, we would not want to limit our members choices based on price point and would like to provide them with a greater selection.  We want our members to have the opportunity to select a resort that may be larger, have additional destinations or have more amenities.  Therefore, Mr. [redacted] had the ability to make a reservation that better meets his individual personal requirements. As to the cruise Mr. [redacted] was interested in booking, he was informed during the validation process that the member would be responsible for any cruise line pass through fees.  Our terms and conditions state the aforementioned conditions as well.  Mr. [redacted] certificate covered his cruise fare, while the balance of the cruise line pass through fees were the responsibility of Mr. [redacted]  Those fees were port fees of $98.00 per person, taxes of $98.00 per person, plus the $24.95 booking fee for a total of $416.95. After further review, our position remains the same on this matter, and no refund will be issued.We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved. Sincerely,Jannelle B[redacted]Resolution SpecialistOffice of the President  Please verify that the above response was received and sent onto the customer. Thank you, Alicia R[redacted]Legal Office AssistantInternational Cruise & Excursions Gallery, Inc.[redacted]Office: [redacted]  Click here to Reply or Forward

To Whom It May Concern: 
Ms. [redacted] has been reached and we were able to satisfy her request and issued another set of keys. 
Sincerely,
Tabitha A[redacted]
Controller

Our response remains the same, Ms [redacted]  received her refund not only from us, but also from the [redacted], she is still responsible for the cost of her plates on the vehicle she purchased.  I cannot resend the KIA survey it is no longer available, and not all customers receive one.  I am not aware of any promises made regarding $50.00  and this was not part of the original complaint.

To Whom It May Concern:The complaint Ms. [redacted] submitted to your organization requesting a key and floor mats was sent in prior to her deal being finalized by our dealership.  After reviewing her file and speaking with the customer about her concerns, Ms. [redacted] came in to our store and...

swapped out the pre-owned vehicle for a new Hyundai.  With this change being made, all of the customers issues were resolved, as the new vehicle was eqipped with the items she was requesting.  We were happy to to help Ms. [redacted], and hope she is enjoying her new Hyundai.Sincerely,[redacted]General ManagerCamelback Hyundai###-###-####

[redacted], General Manager, of Camelback Kia contacted Cynthia [redacted] and resolved all of her issues that were listed in her statement.  We issued Ms. [redacted] a check in the amount of $100 to reimburse her for the gas card she was promised.  Sean and Ms. [redacted] discussed the structure...

of her deal;  Ms. [redacted] understands the difference between her deal and her brother-in-law's deal. Thank you,
Tabitha A[redacted]