Camelback Hyundai Kia

This customer was contacted by my Title Clerk this morning.  The customers plates were mailed out on 6-5-14 from the DMV.  We are unable to process a customers plates until we get funding from the lending institution.  Sometimes this takes longer than anticipated.
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Thanks,
[redacted]
Controller

I was price shopping for a 2015kia optima for over two weeks. I called in camelback kia and spoke with a man named Andre S[redacted]. We set an appointment for a saturday morning. I was trading in an old chevy aveo that wasnt worth much hut andre still treated me well and said he was interested in my car. Long story short I got a good deal on my trade in and a great deal on my new kia optima! Thank you so much andre! I will be sending people your way

I was looking at the cars for sale on Camelback Kia's website. I gave my contact info to get pricing on a vehicle. They sent me an email, and called me twice that day (9/27). I talked to them, thanked them for their info, and told the salesperson ([redacted]) that I'd contact them if I was interested in anything further. The salesperson ([redacted]), and some other sales people from Camelback Kia, called me: once on 9/27, twice on 10/8, once on 10/13, and twice on 10/15. I called them back and told them I'd make an appointment to look at cars on 10/17, and to stop calling me, as it's gotten to the point of harassment.
They called twice again on 10/16.
Sure enough, they called me on 10/17 before I even got to the dealership.
I met with a salesperson (female) and told her to have them stop calling me. It gotten to the point of harassment, and I don’t want to hear from them. I’ll contact them further if interested. She assured me that she’d let the people know not to call me anymore. Once again, they called me later that day, after I left the dealership. Now they’re just trying to cause trouble. When I answered they hung up without saying anything.
They called once on 10/19 and hung up when I answered, saying nothing.
They called me on 10/23, hanging up without saying anything. I called in asking to speak to the General Manager, but the person that answered said he was in a meeting, and that she could take a message. I told her what was going on, and to make sure that nobody from there calls me again, and that this was not the 1st time I’d requested they desist from calling me. She said that she’d take my phone number out of their system. It didn’t happen. Within the next hour someone called me from there, TWICE, hanging up without saying anything again.
The next day, 10/24, a different salesperson called me, saying they wanted to know if I was still in the market for a car. I told him I wasn’t in the market any longer, and that I’m getting harassed by people from there calling, often without saying anything. He acted surprised, but said that he’d take care of it. I told him if I get any more calls from their phone number, that I was going to take it to the next level, and report them to the appropriate authorities. He acknowledged, and hung up.
Someone from there called within the next 13 minutes and hung up without saying anything.
I’ve gotten 2 phone calls from there today; neither time was there a message left.
That’s approximately 18 calls from that dealership, 12 of which were after I told them to stop calling me.
What else must I do to stop being harassed by this company?

Scam artists. They advertised a car on their website for $10000. I called and asked what the price would be with tax tag title. The salesman Bill Hanson said add 14%. I told him my mother would come in to look at the car.

When she arrived they said they couldn't give her that price. Instead it would be $15000, a 50% mark up. They then tried to get her to look at other cars. Total waste of time.

Bait and switch. Lost leader. Whatever you want to call it, these guys are scammers pure and simple.

To Whom It May Concern:Ms. J[redacted] has filed this complaint against the wrong company.  [redacted] Hyundai does not hold the note for her loan and has no role in applying payments or calculating pay-offs.  Please dismiss this complaint and if needed, Ms. J[redacted] can file this complaint with...

Hyundai Motor Finance.Thank you,Tabitha A[redacted]Controller

I wish I could give them a 0 rating. DO NOT BUY FROM THESE CROOKS!!!!!!! We drove over an hour to test drive a van and since my husband and I work opposite shifts he called ahead that morning and gave them all his information including everything to run his credit and get bank offers on the vehicle. When I got there I drove the van and it seemed good. The sales person Josh and an accounting person sat down and asked if I was buying the car today. I told them no because my husband was coming the next day. They continued to ask several more times if I would buy the car or if I could get my husband in that day. When I asked to see the numbers he brought me "theoretical numbers" and had no idea that my husbands credit had already been pulled. I told him to figure out the numbers before the next day. I then had to tell the salesman to leave me alone so I could leave and as I was leaving was yelling at me to try buying it with my name instead of my husband. My husband talked me down because Jeff, an internet sales manager called him. They then called me back to tell me what our offers would be so I set up a meeting the next morning. When we got there we drove the van right away and my husband said it was good except that it needed an alignment and they told us they would do that. We sat in their showroom for another 6 hours even though they said the night before that everything would be ready and we would just have to sign the papers. They brought a new deal and said they had no idea what I was talking about when I mentioned the conversation from the night before. He also had no idea I had asked for a second key and the alignment to be part of the deal. After they finally came back with an offer we accepted we did all the paperwork and got ready to leave (over 6 hours later). When we got in the van it was still dirty! Our salesman said he didn't know how since it had just come out of detailing. We asked for a manager and they couldn't find one for a while and when we finally got one they said "what do you want us to do?" So I asked for Jeff again and demanded that they redo the detailing and drop the car off at my work. They agreed but made sure I knew they weren't happy about it. Once we drove the van we realized they hadn't done the alignment but didn't want to deal with their rudeness. Then 3 days later we were setting up the Bluetooth only to learn that the van didn't have it. We called the dealership to tell them and asked what they were going to do about it since that's the main reason we went with this van. They said they would talk and then called back an hour later and said "We understand there's a problem with the bluetooth? Can you please come in?" So we drove the hour there and sat down with a finance person (Tiger?) He said sometimes this happens and its impossible for his sales team to know about the cars on the lot but it was their mistake but said they wouldn't do anything about it. Then he said, "I found out about your loan and you need a co-signer." So we ran the loan with me even though I told them it wouldn't work. He assured me that it would. He came back a half hour later and said the loan wasn't approved and we are taking the van back immediately. My husband asked how we were supposed to get home and he said he would ask. I asked him how could they ask us to come in under the pretense that they were looking at the Bluetooth and he said he had no idea we were coming in for the Bluetooth and they didn't know about the loan until the minute we walked in. We got all our stuff out of the van and then had to ask again how we were getting home. He said we had to find our own way home! I asked for a manager and never got one. I had to walk into the finance room and demand someone take us home so my 5 month old didn't have to stand in the heat any longer (it had already been 30 minutes). They got a lot attendant but we asked for our deposit checks back before leaving and they refused to give them back so we had to pay to cancel them with our bank. DO NOT BUY FROM THESE CROOKS!!!!

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

I spoke with [redacted] a few weeks ago to address the issue she had with trying to purchase a vehicle from our dealership.  Unfortunately, the finance producer who handled her deal did so in an unprofessional manner.  He was let go from our company as a result of this.  I had [redacted]...

[redacted] (Finance Producer) look at the deal that [redacted] originally had.  Unfortunately we were unable to get financing for [redacted] at the rate/term and payment she was originally contracted at.  I instructed [redacted] to offer [redacted] a goodwill payment for her time and aggravation.  [redacted] has instructed me she has not returned his phone call to discuss this resolution.  If she would like to call me my cell phone is ###-###-####.Sincerely,
[redacted]Controller

The sales and finance staff are nice and friendly. This should have been a sign. I had to resign the paperwork for my car multi times. Each signing brought with it a higher interest rate. 2 or 3 weeks after originally signing, they finally found a lender. The car is 3 years old, $15,000 financed. I immediately need to replace the tires, approx $450, the brakes need replacing and the a/c blower motor is going out as well. The dealership said they will look at the a/c but they will not fix it. The need to replace the tires is partially due to the poor quality previous alignment job. The dealer agreed to re-align but not until after the loan is funded. Now that I have called the lien holder and confirmed that the loan has funded, (the dealership never called to inform me), I will attempt to get the alignment through the service department. The person that helped me in finance, set me up on a bi-weekly payment plan, which is awesome and makes sense as it reduces interest and pays off the loan early. However, he failed to disclose that I would be making a double payment within a one month time frame. $433, two weeks later $215, two week later another $215.

In total, I spent around 16-20 hours in this dealership. Most of the time was spent waiting and the staff not communicating what was going on.

It seemed as if the car I drove home was the only car that they wanted to show me, it was also the first car they showed me. I insisted on driving one other car. Immediately after the test drive, the dealer insisted that we keep talking about the first car they showed me.

Nothing like grabbing all of your spare change for a down payment, then having to do it again to make repairs to a freshly financed $15,000 car, and then doing it one more time to cover the first months payments.

If I were to do this process again, there is no way I would accept this car in its current condition, I would have walked away when they were not able to find a lender on the spot, (they said that's normal, but truth is, every other dealer will know your lender before you walk out the door). and having to sign multi times, not very professional. This is far from being the first car I have ever financed, this was not a normal experience.

How many times can one do business with auto dealership and have the most fantastic experience, My experience with Camelback Hyundai Sales Department and sales people, Scott M[redacted] and Bernie were exceptional. Professional and respectful. Everyone greets me greets me as they walk by me. Makes me feel part of the family. Mike Heard and his team are polite, respectful and eager to do the right thing every time. Yes, not just the first visit, but every visit! The treatment I had with Bernie and Scott made them my first thought when my neighbors, friends and families needed a cars. I would strongly recommend Camelback Hyundai as everyone's first if not last stop for car buying. They'll do an outstanding customer service.
Thank you Bernie and Scott

The customer returned this vehicle and the transaction was voided.
Thanks,
[redacted]
Controller

This transaction was cancelled.  The customer did not purchase a vehicle.
[redacted]
Controller

I have taken the time to speak with Ms [redacted] today 8/16/2014 at 4:45 pm and after some discussion we have agreed to take the vehicle back, and return her full down payment of $1000, as she requested.   We...

will also be absoribing the depreciation of the vehicle and the additional mileage deduct on the vehicle, as  Ms [redacted] has benn driving  the vehicle since June 1st, at no cost to her. We would like to state for the record that we in no way forced Ms [redacted] to purchase this vehicle, she did this of her own free will.  At the time she purchased the vehicle she completed a credit application listing a specific employer and residence.  We needed to provide proof of these items to the bank, and when we requested them we were notified by Ms [redacted] that she no longer worked or lived where she stated on her application.  The bank has  also attempted to contact Ms [redacted] to complete a phone interview, but have been unsuccessful at contacting her.[redacted] Customer Relations ManagerUpdated Business Response:
Attached is the signed buyers order for [redacted]. We have repossessed the vehicle as of this afternoon, as the customer has verbally assaulted myself in front of witnesses here at the dealership. Also this customer states that the Revdex.com directed her not to return the vehicle to us.  She does not qualify for this vehicle because she does not work where she said she did, nor does she reside where she stated on her credit application.  The bank contacted her on several occasions, to obtain information needed to process her loan and she ignored their calls.  We would like this complaint to be removed/resolved, as this customer has not only assaulted me verbally, but she has used your good name to hold us hostage for a vehicle she tried to purchase with fraudulent information.
 
We will not be returning the customers down payment as we have found not only body damage to the vehicle, she also put 2500 miles on the vehicle.
 
Please contact me to let me know what we can do to resolve this complaint.
 
 
Regards,
[redacted]
Customer Relations Manager
Camelback Hyundai Kia
Dealership      ([redacted]) [redacted]
[redacted]

Friday night, May 8, 2015 was the date of our horrendous encounter with Camelback Kia. My husband and I are 62 years old and have purchased many cars in our lifetime, including cars for our (now adult) children. We never had as bad as an experience with a car dealership as we did with Camelback Kia. I saw another comment on [redacted] that termed them as sleazy and that description is very apropos.
We were shopping online through our insurance company's car shopping website in conjunction with Truecar. Camelback Kia was listed as a "certified dealer" on the website meaning they were supposed to deal with me fairly and honor the price quoted (I have since complained to them about this.) We were told that we just needed to print up our price guarantee certificate, which is something the car dealership has set up with them, and take that and present it to the dealer and we were guaranteed that price. Before getting the certificate I had to enter my name, phone number, etc. - which made them able to contact me.
We do not live near the dealership, so before going we did speak with a representative at the dealership, [redacted], who seemed very nice. I explained our situation (we were replacing a car that was totaled in an accident and our budget was tight). I told him I would let him know when we were on our way, at his request, so he could have the car ready. He even called me back to indicate that we should come in that evening because he had someone coming in the next day to look at the car. So, we did drive down to the dealership that evening. The very first thing we did was present our [redacted] car buying "price guarantee" certificate, which they took into the back office, came out and said nothing except that Farmer’s sends them a lot of business, and then proceeded to spend time showing us the car and letting us test drive it. We decided we wanted to buy the car. The salesman (he was nice, [redacted]) went to the back and he comes out with a sheet of paper and from our price guarantee of $11,988 I am looking at a bottom line price of $16,740,74…NOT what we expected. They had added on a “reconditioning” price of $2,387 and a cost for pain sealant for $399.00. With the extra taxes and fees that brought the price way up. (It was $740 for doc fees.)
My husband got upset and left and went to his car because he did not want to deal with the games they were playing. I told them that that was not what we were willing to pay for it and was getting ready to leave and a man who said he was the “manager” stepped on front of me and said, “What do we have to do to earn your business?” I explained this was too much and not the price we had been given and that we were upset by that. He then said never mind the “reconditioning” amount on the sheet, would we still by the car. I knew my husband, was out in the car and I needed to go to talk to him first but when I went to talk out the “manager said” “OK, how about this and he wrote a price of $11,788 + TL (tax and license.) I said that sounded good and we would take it, but I had to go get my husband and bring him in. (He was right in front of the door about 50 feet away in our car.)
When I returned with my husband the “manager” started then saying, “Well, let me see if I can do this deal.” I said to him, “I thought you said you were the manager and you already offered us this deal.” He said he had to check it out and went into the back room. He came out and said he couldn’t do the deal he had offered (and for which I brought my husband back into the dealership.) At this point I was frustrated (and my husband more so) and said fine we’ll take the car at the original guaranteed price that I have on my guarantee certificate. He goes back to the office again and another guy comes out who was identified as the “director” and this guy says to us there is now way we will sell this car at that price. I asked him why when they advertised it at that price and I called and was told it was available at that price. He just shrugged his shoulders and said, “We are not doing it.” I pointed out they are supposed to be a certified dealer for the Farmer’s Insurance car buying plan and he just turned his back on me and walked away saying they weren’t selling it at that price and also said something about [redacted] listing it too low (but the person who listed it on the website was another salesman Jason Settle and his name was on my certificate - They both are in the internet sales dept at Camelback Kia.) It was [redacted] who had called me twice to get me to come buy the car, which was for the price advertised, so my understanding was. I could not believe how poorly we were treated and the “bait and switch” game they played with the price of the car. We wasted a lot of time with this, as well as having to drive down there, wasting gas. I was so disgusted by our treatment by the so-called “management” of this dealership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

To Whom It May Concern:The General Manager, Justin S[redacted], has tried reaching out on multiple occasions without any response by Ms. [redacted].  Please advise.Regards,Tabitha A[redacted]Controller

To Whom It May Concern:After receiving Ms. [redacted] letter from your organization, our General Sales Manager, [redacted], reached out to the customer to find out if she needed any help in regards to cancelling the Service Contract or GAP insurance she had purchased for her...

vehicle.  Unable to reach the customer, as it was discovered that she had resolved her cancellation concerns on her own and there was nothing further we could do to help her with processing her request. We again reached out to the customer to offer our sincerest apologizes for any frustration in incurred during her experience dealering with one of our representatives.  Ms. Nguyen explained to us upon reaching her that she did not want to speak to us regarding this issue any further, and that she had processed everything on her own.We at Camelback Hyundai appreciate Ms. [redacted] business, and want ther to be happy with the service she receives from our store.  Our goal in reaching out to the customer was to ensure that she understood how much we appreciate her feedback, and that her concerns are being addressed with the staff internally.  We hope that Ms. [redacted] will visit our store again in the future, and that she will remain a member of the Camelback Hyundai family for many years to come. Sincerely,[redacted]General ManagerCamelback Hyundai

To Whom It May Concern:After receiving Ms. [redacted] complaint in regards to receiving unwanted calls from our dealership, I personally researched her information to ensure that she had been placed on our Do Not Call list.  If Ms. Morrison receives any further phone calls from the staff at...

Camelback Hyundai, I encourage her to contact me directly so I can find out which employee is contacting her and how her .  We appreciate Ms. [redacted] patience in regards to this matter, and hope this resolves any and all issues she had with our dealership.Sincerely,[redacted]General ManagerCamelback Hyundai

On August 6, 2014, I spoke directly with [redacted] we have agreed to pay the registration  fees of $160.00 that she requested.  We would like to apologize for any inconveniences that she has experienced.Thank you [redacted]...

[redacted]Customer Relations Manager

Our General Manager, Justin Settle, has attempted to contact Mr. [redacted] without success.  Mr. [redacted] has verified that we never had the vehicle in stock that Mr. [redacted] was hoping to purchase.  We were unable to obtain the vehicle.  We never ran his credit card as we were unable...

to secure the vehicle Mr. [redacted] was interested in purchasing.