Camelback Hyundai Kia

I have had nothing but a pleasant experience with Camelback Hyundai Kia I wasn't sure they'd have the vehicle I was looking for but Kurt F* made this entire process a breeze

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not sure what thy are talking about I have had no contact with company about issuesWe did finally get our tags, but I still have a car that they lied to me about that I cannot drive because now they will not install the handles *** promised, so I can get in and out and I still cannot use my lift on the car like I was toldNor did I even get an apology about the way *** treated me
Regards,
*** ***

I wont apene too much time on the review But I wanted to take a minute to Thank MrAndré s*** from camelback kiaThis young man helped me purchase a new kia forte with believe average creditThank you do much Mr s***

"margin: 0px;">Hi Christopher, Claudia had told me in June that you have been designated as our complaint specialist and had sent me your information. I need your assistanceI am sending you this email in regards to complaint # [redacted] for [redacted]. My General Manager, Justin S[redacted], spent some time trying to reach Mr[redacted] to discuss his issues. We had received notification that this complaint was closed for no response but we are now able to do so. MrS[redacted] spoke to Mr[redacted] concerning the color of the vehicle he purchased and explained the discount. MrS[redacted] is willing to refund Zaktek and is waiting for Mr[redacted] to call him back to decide if he wanted to move forward with that. Overall, the customer was upset that he bought a silver car and really wanted white. MrS[redacted] personally spoke with Mr[redacted] and has resolved his issues that were stated in the original complaintThank you, Tabitha A[redacted]ControllerCAMELBACK HYUNDAI KIAO | ###-###-####C | ###-###-####

I am not going to take too much time. I just want to thank Andre s[redacted] and the camelback kia staff for the great customer service. I will send everybody your way. Thank you

My Title Clerk contacted and spoke with Mr. [redacted] today.  We apologize for the delay.  There was confusion on whether the [redacted] were in the correct vehicle.  The plates were submitted to DMV today and they should be receiving them by this Friday or Satuday.  We apologize for the...

delay.
[redacted]
Controller

I bought my last car from Andre S[redacted] when he was with Nissan a few years back. I called him and found out he was with camelback Kia. I went in on a Sunday to trade out of my Altima and into an optima. Andre is always great to work with and I send all of my friends and family to him

Our dealership, Camelback Hyundai, has made an attempt to reach out to Mr. [redacted] to discuss the concerns he presented in his letter addressed to your organization. Once contact was made with the customer, Mr. [redacted] became extremely agitated and told us that he did not want to discuss his concerns...

with anyone from our store. Mr. [redacted] then told us that he would be taking legal action, and to expect correspondence from his lawyer.  We have waited for contact back from Mr. [redacted] or his legal counsel, but have not heard back from either party.Camelback Hyundai wants our customers to be happy with both the product and service they've received from our store. When our customer's have issues they would like to have addressed, we are always more than happy to discuss their concerns and work towards a resolution that is fair for both parties. However, we must be given an opportunity to do so.  We are happy to speak with Mr. [redacted] regarding his concerns, but he must reach out to us with the mindset that he is wiling to allow us an opportunity to see want we can do to assist him. Mr. [redacted] is welcome to reach out to myself personally, as I am more than willing to review the Revdex.com complaint with the customer.Sincerely,[redacted]eGeneral ManagerCamelback Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern:After Ms. [redacted] submitted her complaint to your organization, multiple attempts were made to contact the customer via phone.  Messages were left with Ms. [redacted] requesting that she call back as soon as possible, as we wanted to further discuss her experience with...

our store and in dealing with Hyundai Roadside Assistance.  Her complaint addressed that she was unhappy with the new 2015 Elantra's coming from the factory with the Tire Mobility Kit instead of a new tire, and that she had been promised a spare tire by a Sales Representative who is no longer employed by our dealership.  For this reason, I left my personal cell phone number for Ms. [redacted] to reach me directly.  As the General Manager of Camelback Hyundai, I pride myself on having happy customer's who remain loyal to the dealership and the Hyundai brand for many years to come.  As of April 6, 2015, I have yet to receive a call back from Ms. [redacted], and have not been given an opportunity to discuss the concerns addressed in letter she submitted on March 26, 2015.Ms. [redacted] and/ or the Revdex.com are welcome to reach me directly, at ###-###-####, if there are any further questions or concerns regarding this matter.Sincerely, [redacted]General ManagerCamelback Hyundai

My experience with Andre S[redacted] at camelback Kia was by far the best I have experienced when looking for a new car. He was very helpful and took his time with me. I would recommended him to others!

To whom it may concern,
After a visit to our store and conversations with [redacted], and [redacted].  We delivered [redacted] his vehicle on 10/23/2014. 
Thank you for your time
[redacted]
Customer Relations Manager

To whom it may concern,
I have spoken to Ms [redacted], we have agreed to pay $1000 requested by Ms [redacted].  Ms [redacted] will come to the dealership on 10/3/2014 to pick up the check as those are the arrangements we have made with her.  Our apologies for any inconvenience this may have caused..
Thank you 
[redacted] 
Customer Relations Manager
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am dissatisfied with their response due to the fact that the dealership had my system removed and then it was lost or stolen on their property in their care I have the proper paperwork that states that they were to remove the system and reinstall it into my new vehicle however a week later a tree fell on my vehicle so I returned to the dealership to pick up my belongings which was my system and I was informed that it was lost or stolen . They then said that when I chose a new car that they would put a new system into a new car but only if I pick a new car because my system was stolen or lost at the dealership I chose not to get a new car through them so at this point they decided to treat me really unprofessionally and they are not wanting to reimburse me replace my possessions absolutely nothing and I feel that they're responsible for losing or having my possessions stolen. 
 
I do not have the original receipts for my system, nobody obtains items like that anymore however I do have the( we owe) document stating  exactly what was in my car two headrest monitor TVs and DVD player  75000 watt Rockford Fosgate amp and my box with 12 inch speakers one complete piece which was also Rockford Fosgate in brand. 
Regards,
[redacted]

If your thinking of buying a new car go to camelback Hyundai and make sure you see Kurt f[redacted] ! Best buying experience ever ! Easy and painless !!! Thank you !!!

I have spoken with Ms [redacted], as has my GSM for Hyundai.  It is my understanding that as part of the agreement of her purchase we were to remove a sound system from her vehicle and put it in to the new vehicle she purchased.  Per Ms [redacted] she did not have the sound system removed, nor did...

we.  We requested that Ms [redacted] provide the receipts for the items that were in her trade, so that we could make a decision on how to resolve this situation.  Ms [redacted] has been unwilling/ or unable to provide the original receipts, for the items as of 9/3/2014.  We ask that Ms [redacted] provide the original receipts so that we can resolve this situation.
[redacted] 
Customer Relations Manager

I took my mother in laws' car in for a recall service, while I was in town from TN. when I arrived at the dealership, I decided to talk to a customer service/ sales agent about trading the car in. I was BLESSED to have the opportunity to work with Ada R[redacted]! She was very pleasant and patient. She listened to everything I said and actually paid attention; when it was time to show me the cars, she knew exactly what I was looking for! She let me test drive the car to my mother in laws house ,so that my mother in law could see the car. we had a great conversation on the way!!! she seems to be very smart , motivated and organized!! once back at Camelback Kia, she presented the proposed deal in a clear and concise manner. after some compromise on both our parts and steve p[redacted] (the sales floor manager), I decided to keep the old car and also buy a new 2015 kia soul. thank you ADA , STEVE & also, BRITTANY in the service department, ya'll made it the MOST PLEASANT experience I have ever had buying a car!

tried buying a new hyundai, they played games wasted my time, I have good credit what a waste, their so so so money hungry. so i'll just pay my hyundai off and NEVER buy a HYUNDAI again. so if yall plan on buying DO NOT BUY FROM HERE . try to buy CASH rather than waste your time,money,energy,and credit on these people. SO NOT WORTH IT! I never wanna buy/finance a car ever again only cash the next time around after I pay this off. !!!! yall have a blessed day ,good luck shopping - [redacted]
thhen they claimed oh your credit score is not generating and i've made 5monthly payments on time my credit score is 683 I also just refinanced my vehicle so I must have a credit score somewhere , never had any late payments no nothing perfect credit history. originally went in to service, then decided to inquire about a sonata then tucson they tried putting my apr at 8.9 at 600 month on the tucson and 500 at 8.9 on the sonata w 1000 down so stupid treating me like a bad credit/1st time buyer customer. first car they gave me a bad deal I bought a 2014 hyundai elantra se red for 11% apr at 362 a month w gap then I refinanced to 8% at 340 a month w gap then recently got a new offer in the mail to refinance my car at 3.9 through [redacted] . so why in the world would I take a 8.9 apr when im paying 8% now thats just stupid taking advantage of the customer, considering they never applied any of the discount no previous owner discount, followed by new car incentives. dealers do what they want n get away with it . just as the [redacted] manager did when I purchase he wouldnt give me prices over the phone when before I had to come down to the office when I then purchased in september of 2014 worst decision ever my car has only 7500 miles I take good care of it now its world 13500 on trade never again will I ever purchase another hyundai product I hate it, let alone anything else from this dealership then [redacted] said yesterday after I waited for them to get number giving them my information they careless wasted my time [redacted] said i'll call you tomorrow so "HE" never did I called him at 7pm today he tried pitching me a 6.59 apr at 420 amonth on a Sonata SE when I wanted a limited, this dealership is something else I do appreciate that andrew "[redacted]" tried calling me back such a sweet kid, same w/ tanya I feel bad for the mess they go through working here at this financial vampire of a dealership filled w bad customer service. w an exception of [redacted] and [redacted]. GodBless anyone else who's looking to ,purchase I would NEVER buy anything from here, nor would I recommend anyone my cousin was in the business for a new car after they was on the phone listening to everything they opted to take their business elsewhere. anyways have a blessed day yall thank u for reading do your research on your cars, rebates,discounts,n use the boost up for downpayment asst at participating dealership if you choose hyundai and goodluck car hunting bye

We are still working with our customer regarding this complaint.  Please grant a small extension of time for our settlement response.Thank you,Tabitha A[redacted]Controller

The business did contact me regarding this situation.  The only option for resolution...

offered to me was an exchange.  They essentially were willing to exchange  (refund) the additional cost charged to me to repair the problem they caused in exchange for me completely deleting my complaint. I asked them to provide this offer on writing and the service manager declined to do so.  Because this happened to me I was not willing to totally delete my complaint. To date there has been no further contact from the dealership. The terms extended to me were completely unacceptable. The complaint is valid and they should make me whole by refunding the additional cost.