Camelback Hyundai Kia

My experience with Camelback Hyundai was outstanding. I had the pleasure to work with Scott M[redacted] and Mika G[redacted] and they were awesome. When I went into the store I was not planning on buying that day because I had been shopping around and I still had 2 more places that I wanted to checking out. However their customer service was so excellent and they were very professional. One of the thing that really impressed me was that they were concerned about my time. They made me feel like I was a priority and because of that I brought my car from them that day.

I had the best experience ever. Stress free and straight to the point. Rebounding friends and family to go there. Not pushy to do anything. Management is great too!

To Whom It May Concern:After receiving correspondence for your organization on behalf of [redacted], she was contacted by the General Manager of the dealership who has worked through discussing resolution to the concerns she had mentioned in her letter.  [redacted] has had financial...

payment made towards her bank loan as per her request and agreement made with the store.  The customer's other concerns have been addressed in her dealings with our General Manager, and we have provided her with information and guidance as to how to resolve said concerns.  We are happy that we have been able to provide assistance to [redacted], and hope that she remains part of the Camelback Hyundai family for many years to come.  We apologize for any frustration she incurred during the buying process, and welcome her to call us with any further questions regarding her financial paperwork or her new vehicle.Please contact us with any further questions regarding tis matter at ###-###-####, as we are happy to provide further explanation or insight in regards to [redacted]'s vehicle purchase.Sincerely,[redacted]General ManagerCamelback Hyundai[redacted]

This establishment ripped me off at the time of purchase of the vehicle. Then they will not honor my request to them NOT call me with all of their 'special' I have requested no fewer that ten times for them to cease calling me. Yesterday I made the same request, only to have them call me again today. They indicate no request is logged in their files. So they are ignoring me as a potential repeat customer. What PR?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Afternoon, Per my conversation with Mr [redacted].  He has agreed to come in on Monday the 15th to sit with our finance Director and go over his options.  If in fact we cannot reftify the situation, we will then cancel his warranty. The refund will then go to the principal...

balance of his loan.  This will not change his monthly payment it will simply come off of the back end of the loan.  Per Mr [redacted] this is a good resolution for him and the dealershipThank you [redacted]Customer Relations Manager

General Manager, Justin Settle, has had Mr. Wright’s contact information removed from our system.  This shall satisfy Mr. Wright’s request for the company to stop contacting him regarding his 2013 Kia Sportage.  We understand his frustration and have fulfilled his desired...

settlement. Thank you, Tabitha A[redacted]

2017 turns off in reverse. Elantra. Do NOT buy this car.

Had a great experience at Camelback, I was treated fair and with respect. Kurt F[redacted] was the most helpful during my visit. He made sure I understood everything and when I come back to buy my car it will be because of him.

I recently shopped at camelback Hyundai and was given one of the best experiences I've ever had. Kurt F[redacted] was attentive and helpful. I never felt pressured, and was given all the info I needed. If I choose Hyundai, Kurt has earned my business without question

Our response remains the same, I have forwarded to you, all of the documents signed by Ms [redacted] stating that she would be responsible for the miles, or days of use on the vehicle that she attempted to purchase if financing was not obtained. I would be glad to forward this to you again.  This would be in addition to the damage on the vehicle.

I just wanted to say thank you to andre s[redacted] at camelback kia. We were searching and searching for the right deal on a 2015 kia forte for our daughter. I got in touch with a young man named andre s[redacted] at the dealership. We set an appointment to bring our daugter into the dealership to test drive the forte. We only spent a total of 2 hours in he dealership and I expected it to be longer. Andre showed my daughter all of the features on the car and she loves it!

I worked with a man named Andre s[redacted] when I walked in to look at a 2015 Kia soul we looked at three different ones and I finally found a yellow one I liked I don't like to negotiate but Andre made it an easy process. I love my Kia soul!

Mr. [redacted] has made contact with our store, and has an appointment set to come in to meet with us on June, 27, 2015.  During this meeting, we will be sitting down with Mr. [redacted] to discuss any unresolved concerns he has over his purchase at that time.Sincerely,[redacted]General ManagerCamelback Hyundai

I really enjoyed my experience there, Kurt F[redacted] was really helpful. I'm looking forward to returning for the rest of all my cars needs.

I had a great experience with camelback Kia and I just wanted to take a minute to give thanks to Andre s[redacted] and the entire camelback Kia staff. I didn't have to negotiate Kong at all to get to the price I wanted. Andre was very polite and took the time to show me all of the features. Thank you mr s[redacted]

To Whom It May Concern:Upon receiving the reply from Ms. [redacted]'s Revdex.com followup, Mr. Justin S[redacted] reached out to her again.  She answered his phone call and said that she was upset that she had only received one voicemail from him but never called him back.  She would not let Mr. S[redacted] continue any conversation and stated that she was not going to talk to him regarding anything and hung up.  As she states in her Revdex.com followup, she is handling the matter with the Western Region Hyundai Consumer Affairs; her complaint is being dealt with by the manufacturer.  Ms. [redacted] had requested that her complaint be re-opened by the Revdex.com, but she will not discuss a desired s[redacted]ment or resolution from the dealership and Mr. S[redacted].  Sincerely,Tabitha A[redacted]Controller

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have made numerous attempts and they have not returned my call. I even called [redacted] who stated to give him a call and he would help me out. I called Monday morning, I stated who I was, he stated I just walked in, can I call you back in an hour on your cell number. I said yes. It is now Wed. he has not returned my phone call. I have even reached out to [redacted] news station where they have talked to them. Even [redacted] from the news station stated they have the worst customer service and were rude to her. If you have anymore questions please feel free to call me or email me
Regards,
[redacted]

To Whom It May Concern:General Manager, Justin S[redacted] has had Ms. [redacted]'s contact information removed from our system.  This shall satisfy Ms. [redacted]'s request for the company to stop contacting her for any reason.  We understand her frustration and have fulfilled her desired...

settlement.Sincerely,Tabitha A[redacted]Controller

The customer came in on 6-21 to trade in the vehicle they were not happy with and purchased a different vehicle which we both determined would satisfy their needs.
[redacted]
Controller