Camelback Hyundai Kia

I spoke with my General Sales Manager and he says the issues have been resolved.
Thanks,
*** ** ***
Controller

I was given a online quote for Hydunai Sonata SE at $18,I have approved car loan before I went to the dealer with a better interest rateI test drove the car and I told the sales man I will take the car and I also had a approved car loanThen this salesman told me that for me to get the online quoted price I need to go with their financing which is at higher interest rateI agreed to that and he also told me for all the cars they sell Zaktek is mustHe was so pushy and I made a mistake by not backing off from the deal
When I checked at the agreed car again I saw some scratches on the carThe salesman said I can bring back the car later so they can buff it up as it may rain next day
When I went to financing this guy tried to sell me all the extended warranty stuff which I deniedWhen I came back home I checked at the paperwork and I was surprised that they charged me more than what they quoted and Zaktek is optionalI called back immediately and talked to the salesmanThe salesman said he has nothing to do with it and talk to the finance personFinance person told me he don't know anything and he entered the numbers whatever saleman gave him

VIA FAX TRANSMISSION *** *** *** ***Revdex.com *** ** *** *** *** *** ***RE: ID#: *** - *** *** Dear Sir or Madam:I am the Assistant General Counsel of *** *** ***, and I am writing on behalf of one of our consulting clients, Camelback Hyundai, concerning the above-referenced complaint.Please be aware that the dealership contacted me, forwarded a copy of the subject complaint, and requested my assistance in the matterMr*** and I have since been communicating regarding this situation, and I will be reviewing the transaction file and attempting to resolve his concernsAccordingly, we cannot provide a response other than this correspondence at presentI anticipate contacting Mr*** before the end of the week regarding the matterWe will keep you apprised as we continue to work towards a resolution of this concern

Just a quick Thank You to Scott M*** for getting me back on the road again!!! I love my new Santa Fe Scott...and it was a pleasure doing business with you!!! I will pass the word for sure! Thanks again...*** ***

I just wanted to take a minute to say thank you to Andre s*** for all of the help he gave me with the purchase of my new kia forte.I love my new kia!

I submitted an Inquiry on a particular vehicle The Internet directors Kurt and Scott made everything as simple as can beI let them know where I wanted to be monthly payment, had the vehicle pulled up for our appointment prior to me getting thereExact color and features I wanted and got me taken care ofHighly recommend this place

I had a great experience dealing with Kurt F*rHe was beyond helpful and when I'm ready to buy a vehicle I will come back and see him

I found a car that looked like I would be happy with on the company website for $6,at 7amI called Camelback Hyundai at 8am to verify the car was still availableThe Bernie G*** said yes and asked when I would like to see itI told him I could be there before 9amHe said great, that he would get the car ready, and be waiting for me at 9amWhen I arrived at 9am Bernie wasn't available because he was helping someone elseI said that was ok and that the new person could show me the carThe new person said the car that I wanted to see had just sold the night beforeI explained to them that I had called less than an hour again and had been told the car was still available and it was being "prepared" for me to seeThe response was, "well that person is new but let me show you something similar"The sales associate said that the car was $1,more than the one that I had originally come to look at, I agreed it was still in my price rangeWe went for a test drive and started going over the numbersThe price suddenly went from $8,to $12,500, over a 50% increaseI asked to see the paperwork and why the price had gone up so much but the sales associate refused to hand it to meI asked to take the paperwork with me to go over the numbers with my significant other and the sales person refusedThe sales manager then came out and asked what price could they do so I wouldn't have to communicate the purchase of a car with my significant otherI repeatedly told them that no matter the price I would need to talk it over with herThe manager then asked if I was even "allowed" to spend $a month without talking it over which seems like he was trying to insult me so I leftAfter that horrible experience the phone calls started for the next 2-weeksphone calls a day, which forced me to block the number, which were followed with texts and emailsI even received an email days after the visit asking if I was still interested in the original car I had gone to look at that was supposedly sold the night before I got there
This was a bait and switch with the original price starting at $6,to get me in there, the car not being available, then having them show me another for almost twice the price $12,
The one and a half I spent there was the worst car buying experience I have ever had

Definitely can see why this dealer only has stars on Google, star on *** and an 'F' Rating with the Revdex.com! During my visit here not 1, not but other parties stormed out of there madThey promise to make it quick but waste your valuable timeI told them my expectations and they play gamesI would think since I am looking at Hyundai's flagship car (Equus) that they would be straight forward and stop playing the same stupid *** *** dealership games (1st offer usually shows you overpaying for the vehicle (Full Addendum Sticker Price) (NEVER PAY FOR ANY ADDS!), the dealer keeping all rebates and you putting $12,down)Then they'll ask you what you want to pay and they make you sign the offer sheet saying 'I will drive today if you can meet my numbersDon't bother going inThere's a reason why they are slow on a Saturday

I visited the Dealership early this month, worked with Salesman Andre S*** and I had a very good experience

I just bought a new Elantra from these guys and they were great I was upside down in my current truck but had to get something with better gas mileage They offered me more for my truck than the other places I talked to which helped a bunch I will definitely recommend these guys to anyone looking for a carAsk for Justin W***

I have been buying kias through camelback kia for yearsEven when they were owned by nick mayerThis time when I bought my new optima I worked with a young man named andre s*He did everything he told me he would over the phoneI feel like I got a great deal and the best customer serviceThanks again andre!

To Whom It May Concern:After several messages left for the customer, Ms*** has contacted us and we had had an opportunity to discuss her concerns regarding her Hyundai not coming from the factory with a spare tire We explained to the customer that Hyundai's now come with a Tire Repair Kit as a space saving feature We also told Ms*** that while she may have had a personal agreement with someone who used to work for our company about possibly getting her a tire, there was no documentation to confirm anything had been promised to her We want Ms*** to be happy with her purchase from our store and remain a loyal customer of Camelback HyundaiWe have offered to give the customer our true cost on purchasing a spare tire and tools for her vehicle, and she agreed she would like to do that We are expecting Ms*** on Saturday to come in to the dealership so her parts can be ordered, and to ensure that the discount we offered is applied to her purchase.Please contact me at the dealership with any further questions or concerns regarding this matter at ###-###-####.Sincerely,*** ***General ManagerCamelback Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here are documents for my complaintI have insurance documents, a part of the *** report (indicating damage prior to my ownership, that is the only thing I can possibly think of regarding damage) and the document they signed saying I gave the vehicle back (as we agreed on in the first place) and they tried to lie about the miles on it (once I got the police involved they reluctantly gave out a number close to that on the odometer; not once did it say anything indicating that the car was damaged)I contacted the bank that the car was suppose to be financed from and there was no indication via my full name, my SSN, the last of the VIN and the FULL VIN that they were suppose to finance itTherefore everything is a lie on *** part
I have gotten the *** *** and my bank (a fraud claim) out on this dealershipIf there is anything you need from me please let me know, I would also like a confirmation email and/or telephone call stating you received this email from me
Thank you for your time,
*** ***
***
Regards,
*** ***

*** ***, General Manager, of Camelback Kia contacted Cynthia *** and resolved all of her issues that were listed in her statement. We issued Ms*** a check in the amount of $to reimburse her for the gas card she was promised. Sean and Ms*** discussed the structure of her
deal; Ms*** understands the difference between her deal and her brother-in-law's deal. Thank you,Tabitha A***

To whom it may concern, After reviewing all of the documents in Ms *** deal, we have honored the price that Ms *** negotiated on the date of purchase. Attached is the agreed upon price signed by Ms ***. The paperwork she states she has, was left by
Mr *** in the vehicle and I request that those legal, private documents be returned to the dealership immediately either by mail or hand delivery. We have since by Ms *** request cancelled her warranty. I don't feel that any monetary compensation is dueThe two deals hers and Mr *** are very different and the pricing is a reflection of that. Thank you in advance *** ***Customer Relations Manager ###-###-####?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you I will file a complaint with Hyundai Motor Finance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Courtney J***

To Whom It May Concern:After receiving correspondence for your organization on behalf of *** ***, she was contacted by the General Manager of the dealership who has worked through discussing resolution to the concerns she had mentioned in her letter *** *** has had financial payment
made towards her bank loan as per her request and agreement made with the store The customer's other concerns have been addressed in her dealings with our General Manager, and we have provided her with information and guidance as to how to resolve said concerns We are happy that we have been able to provide assistance to *** ***, and hope that she remains part of the Camelback Hyundai family for many years to come We apologize for any frustration she incurred during the buying process, and welcome her to call us with any further questions regarding her financial paperwork or her new vehicle.Please contact us with any further questions regarding tis matter at ###-###-####, as we are happy to provide further explanation or insight in regards to *** ***'s vehicle purchase.Sincerely,*** ***General ManagerCamelback Hyundai***

To Whom It May Concern:The complaint Ms*** submitted to your organization requesting a key and floor mats was sent in prior to her deal being finalized by our dealership. After reviewing her file and speaking with the customer about her concerns, Ms*** came in to our store
and swapped out the pre-owned vehicle for a new Hyundai. With this change being made, all of the customers issues were resolved, as the new vehicle was eqipped with the items she was requesting. We were happy to to help Ms***, and hope she is enjoying her new Hyundai.Sincerely,*** ***General ManagerCamelback Hyundai###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
9/15/meeting with *** @ Camelback Kia went as scheduledWe are happy with the outcomeThank you for your imediate attention to this matterregards *** ***