1File.org

This company misrepresented themselves as Great Lakes for a over due student loan They told me that I would have to pay dollars for months and dollars after that I then received mail from the federal government which I call them I came to find out that feds would have done it for me free and that this is a ripoff company I am disable and the federal government goes off my federal tax to come up with my payment schedule I don't pay any tax so my student loan is

This company contacted me a few months ago stating I qualified for loan forgiveness of $40,000, which was a lie and the rest could be paid on a monthly planHowever, two months ago I found out that this company is just the middle man and actually set me up to make student loan payments with a company called *** ***Onefile.org wants me to pay them $a month for the next years for setting me up with *** ***They also charged me $for the first months which I found out did not go towards my student loansI had no clue about a $service fee or that they were setting me up with another company for my student loans*** *** said one file org is a scam and prey on college students who are unaware of their deceitful intentThey are now threatening me with reporting me to collections and wage garnishment for their service fees which seems illegal

"So again I restate this company lies..they dont give percent money back guarantee because if they would, I would not be in this website requesting for my money."
We have a 100% Money Back Guarantee, it doesn't apply when we completed the approval for the application and the results are documentedRefundClient understands that 1FILE.ORG is a document processing company and cannot guarantee a payment or loan terms quoted by the DOE websiteHowever, 1FILE.ORG guarantees that Client will receive a Federal Student Loan Consolidation, or a repayment plan using current lenders, through the DOE subject to the following conditions:
(1) Client’s existing loans are original debts, and have not been previously consolidated or restructured
(2) Client fully cooperates with 1FILE.ORG providing all information requested by 1FILE.ORG and DOE and that such information is complete and accurate; and
(3) Client’s loan application is not disqualified by the DOE due to issue or characteristic related to Client
All refund requests must be made within days of any loan application denial by the DOE1FILE.ORG will reimburse 100% of the Service fee paid by ClientIf the client has a DENIAL letter please produce it

Why does this country let companies like this scam Americans out of thousands and thousands of dollars and get away with it?

I spoke with a representative a few weeks ago about canceling this account due to fraudulent statements and was abruptly hung up onI truly hope the lines are all recorded
Originally, I reached out to 1file and spoke with ***- who quite honestly has been nothing but helpful however it seems it's only to get people to sign up for this programWhen I called, I specifically inquired about my *** loan and help with this specificallyI was asked what kind of loan is it and I said "I wasn't sure"*** pulled up all of my information and said I see "your loans" here for "$3x,xxx" let's get this set up and explained everythingI was over joyed to have everything being taken care of that I specifically asked about and he said absolutely I see your loans hereWord for word that is what he kept sayingSo I signed up no problemLow and behold when I receive my consolidation letter, my *** loan is not included because I find out that it is considered a private loan even if it

Client enrolled went through our Quality Control and a Third Party Verification recording and then canceled after we consolidated the loans and applied the program of her choiceClient has never paid a penny for our service renderedWe will not attempt any collection s of the outstanding balance

Excellent service in getting my student loan issues resolvedAlex and the team has been very adament and consistently taking care of my account

We are very sorry Ms*** feels "scammed" or cheated in some wayEspecially because we completed all of the work she contracted us to doOur company provides document processing and support services to clients applying for a Federal Student Loan Consolidation or New Repayment plan with the
Dept of EducationWe analyze and review available Federal Student Loan consolidation programs offered by the Dept of Education based on the client's current financial status. In this client's case, on 6/10/we completed an Income Based Repayment application with current loan servicer, Nelnet - lowering her payments to $due for the next monthsThis was due to client being unemployed and low incomeI have attached the application sent on her behalf in this responseClient's complaint, is that the interest on the loan was accruing while she was in her $paymentOf course her loan servicer was still adding the unpaid interest to her loans! That is how the world goes round, as far as loans are concernedWouldn't it be a wonderful place if we could all obtain interest free loans? The institutions lending the money, need to be paid back for lending the moneyThis is how business worksAll of this was explained by her loan servicer when her application was approved and she was placed in a new repayment programWe completed everything we promised and set out to doWe helped Ms*** by alleviating the extra financial burden she had with her student loans at a time when she needed it mostSo, her complaint against our company that came one year after enrolling with us, is disappointing to say the leastWe do an honest job, for honest pay - and we have helped thousands of peopleAccusing us on a public forum of being a "scam" to try to jeopardize our business and reputation, just because she just realized she wasn't receiving interest free loan terms - is not fair and extremely disappointingThe last complaint by Ms***, is that she was upset because she claims she was unaware she could've processed her own paperwork for freeThe service agreement she signed when enlisting our services, Clearly states: "Client has retained 1File.org to perform work and processes that the client could have chosen to do themselves at no cost"This is on the very front page of our service agreement, in large fontI have attached a copy of the contract to this response as well.Ms*** also claims she has paid us $This is incorrectIn a little over a year, she has paid us: installments of $= $(enrollment fee) + payments of $(MSF)= $This totals: $911 Again, we are sorry Ms*** is unhappy with the work we completed for her, but we feel we did a good job by the service we provided her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was never a call nor an email sent to prove thisThe call told me to call back in late OctoberThis is a lieThen when I called I was on hold forever and they didn't have anythingin order as if they didnt know what they was doingI was passed around from person to personThen I hadto call back again about my account and they had nothing from previous call notedHad to redo actions all over againThats when I cancelled and saw I was getting the run aroundThere was never a call nor email sentI have all emails saved for my record
Regards,
*** ***

Just found out that after paying this company for over a year my loans are going into default because they didn't pay towards my loans and now that I've been trying to reach them no answer!!

Completely nonfactual , We have a very clear plain English contract and a Third Party Verification recording on each and every client enrolled, which covers exactly who we are and clearly what we can do for a client with a 100% Money Back Guarantee.....Client was in a $Payment we got her a $
PaymentWe have all the documentation of the application process along the way as well as all the phone conversations and a Third Party Verification Recording prior to enrollment of our services

I want to opt or get out of the contract with this companyI didn’t trust it at firstBut with the going back and forth with the advisor of why I should go through with it, I agreedBut I was uncomfortable or restless after my desionSo before my grace period is upI want to be able to get out of the contract

This person is making a complaint against the wrong companyHe is not one of our customersWe have never received any money from himHe should double check his records/facts.

I was paying them to pay off my student loan since June of 2015.I filed my taxes this year to find out they was taken for none payment on my student loanI have emails and voice recordings of my conversations with them about my services with themAnna Howe agreed to play back my money then she stated she's not giving me a full refund due to some of the payments went to their servicesI stated that no services was rendered due to my application from them being denied but they was still withdrawing money from my account up until I received notice from the tax board of the payment to my student loanI was refunded three paymentsMy first four payments was $and then $a month starting June of

Our initial position has not changed and we feel it already addressed the remaining issues

Client was initially advised that her 40K in PRIVATE loans could not be included, We could only consolidate the 37K in Federal Loans and apply her a significant savingsWe delivered a huge savings to this client.She called back at a later date confused why the PRIVATE loans where not included, we
advised her that we do FEDERAL LOANS ONLY she was advised by *** *** on her initial phone call and she acknowledged this in her Quality Control 3rd Party Verificationclearly by the TOTAL balance of loans we consolidated the $40k PRIVATE loan was not included.We delivered a huge savings and exactly as contracted for this client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I worked with 1file.org to help me lower my loan payments Alex T was a great help and made this a quick/easy processThanks Alex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To show you how little this company knows about my caseThe price they say I'm now paying isn't correct, they're off by about dollarsThey do now have a clueSomeone really needs to look into their practices
Regards,
*** ***

I write this in high praise of Gilbert at 1FILE.ORG who I had the good fortune of being connected to yesterday when I called this business I was very frustrated prior to reaching him because of dead-ends I was experiencing trying other phone numbers, email addresses and fax numbers that were originally given to me but which finally resulted in obtaining the number where Gilbert answered In a calm, friendly, helpful manner Gilbert immediately provided assistance to me, giving lucid and sensible explanations of my particular situation and circumstances with the company's services and thoroughly and patiently answering all of my questions He definitely went the extra mile to explain exactly how the company was helping me and by generously making sure that all of my questions had been answered Gilbert said that now that he was familiar with my situation and file that I should specifically contact him in the future for any other questions or issues I had regarding my student loan and to provide me with continuity of service I wholeheartedly recommend that any customers of 1FILE.ORG who are having problems of any kind or need clear information and answers to their questions seek out Gilbert