2K Games, Inc.

Initial Business Response /* (1000, 7, 2015/09/30) */
We continue our assistance to this customer and updated their support request. We have also passed [redacted] onto the development team with hope that they will be addressing this specific issue directly to the customer.
Initial Consumer Rebuttal...

/* (3000, 9, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because that does not help me with my issue all they did was gave me useless info about their loyalty program for the cards I worked my [redacted] and paid my hard earned money to get so they are lying to you when they say they were continuing to help me they sent me one E mail with useless info that I already know about that's it
Final Business Response /* (4000, 17, 2015/10/23) */
We believe that this issue is currently resolved. Since the customer contacted the Revdex.com, the development team has made notes that based on account info there seems to be the ability to convert any Season 1 cards to Season 2 through the app itself. However, from a support perspective there is not much else we are able to provide as far as compensation is concerned.
Final Consumer Response /* (3000, 21, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are way off subject on my complaint and are avoiding the actual subject of the issue all the money and hard work wasted and them lying about the game not resetting for season 2 also its still a rip off because what of you convert and still have cards left because you only get a number of times to convert cards before you reach your limit if you can't help me my next step will be to file a lawsuit against 2k if they won't refund me and apologize to me or see how they can make my experience better like some sort of settlement or something for my issues

As we explained to the customer in his ticket, he has been banned for 14 days for making fraudulent claims in an attempt to receive digital merchandise valued at $99.99.This ban is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any...

material that is knowingly false (You can find more information  at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

Complaint: [redacted]I am rejecting this response because: There is no way for this company to know if I have a ticket # or not. They use a screen name. The MAIN question is
 IS THIS THE PARENT COMPANY OF TAKE TWO INTERACTIVE LOCATED IN NY? THE Revdex.com IN NY STATES THAT 2K GAMES IS IN PARTNERSHIP WITH TAKE TWO INTERACTIVE. DO YOU HAVE ANY INVOLVEMENT WITH THE GAME GTA 5 OR THE COMPANY TAKE TWO INTERACTIVE?Sincerely,[redacted]

Handled internally.

Once again, we are processing everyones tickets as quickly as humanly possible. Regardless of the time involved, we have dedicated ourselves to ensuring that everyone this unexpected issue has affected gets reimbursement.
We apologize for the wait involved and appreciate your patience and understanding.
Since we became aware of the issue that caused some players to lose their save files, we've been working around the clock to rectify the situation. Likewise, the development team has deployed a patch that we believe has fixed the majority of the issues with lost MyCAREER files; hopefully you won't encounter this problem moving forward. That said, if you do run into this issue (or any other within the game), don't hesitate to contact us and we'll do everything we can to resolve things

Customer was reimbursed for missing file. At this time, the VC reimbursement and bonus is what we're offering to customers who've experienced this issue. We are currently not cloning files.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/06) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information. At this point we're awaiting a response from the customer with the...

receipt and/or transaction history for verification of VC.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent them the email confirmation of purchase from Microsoft which was sent to me, the owner of [redacted]@msn.com which is also is my gamer tag and profile associated with my xboxone console.I provided my information to multiple customer service representatives from 2k with numerous screenshots of proof of purchase. Also from a Microsoft link that 2K provided,stating it was a mobile site. The email included my name my email address which is my gamer tag for use on Xbox live for any use through Xbox/Microsoft, also the last 4 digits of a credit card on file. Their representatives told the information I provided was wrong and had to be from a computer. I have emails with the link they provide to show I provide exactly what they asked. I haven't spoke to a representative in two days. All talks with 2K have been through emails at there leisure. I being a customer made a purchase and never received my product. 2K knows this is an issue with the service they are providing to people how use their product NBA2k16. To solve this issue I would love to have Microsoft/Xbox live, and 2K be held responsible for not providing the customer with simple technology to differentiate, who has received what they purchased and who has not received the product the provide. Billion dollar company's that are the innovators of their respected fields of entertainment, should have a system that shows whether the customer has, or hasn't received their purchases. I'm the customer, Xbox live is the middle man, and 2K is the product I'm try to buy. If I don't receive my product , as an human being I deserve my money. From either source because they both get a percentage from millions of transaction and people like me who have the same issue with DLC (Downloadedcontent) Billions of dollars flow through these company's, and they're putting out products that don't work as they should for everybody.
Final Business Response /* (4000, 9, 2015/10/09) */
We believe that this issue is currently resolved. We have verified as of 10/8/15 that their initial issue was resolved via our ticketing system.In the event that there are any issues in the future, we will be happy to assist with their problems.

Complaint: [redacted]I am rejecting this response because:
Elevated tier Xfinity/Comcast Technician came today to check internet & diagnose problem.  I showed...

him the tracert report to 2K forums after expected ban; hops are outside of Comcast server IPs before tracert starts timing out, Technician confirmed that it looked like a block on their side.  A couple screenshots of the work order have been taken & sent to me via email, I have provided them (along with other details relevant to this situation) to prove the Technician came, work order was completed & diagnostics determined Xfinity connection was working as it should.  A poorly spliced coaxial wire did have to be fixed to fix some "noise" (as stated by the Technician) going through the line, however this did not resolve the situation with Evolve, nor did it resolve the situation with 2K forums.Due to limitations in attachments on Revdex.com (limited to 4), I have provided 13 documents from an unlisted shared folder on my Google Drive account located at [redacted]id[redacted] (maybe not the most secure, but I'm not going to leave any details out, where that would have been the case with only 4 attachments & no ability to upload RAR or ZIP files; this folder will be deleted later if URL is not censored before going public on Revdex.com); for in-depth explanations on each attachment, please refer to Revdex.com Complaint attachment details.doc.I do not believe their statement regarding they will continue helping via ticket, not only because I have not received a response beyond the initial contact in each ticket regarding this matter (2 tickets total), but also because I have pointed out I am writing an ongoing review regarding the matter & don't intend on removing it unless the matter is resolved to full satisfaction.  Currently, I still can not access the forums (and it's been proven it's not a problem on my side or Comcast's, not to mention 2 immediate timeout issues after posting over 2 different connections seems like too much of a coincidence) & still can not connect to Evolve servers (I don't intend on spending up to 6 hours each day of continuously restarting the game just to connect, not leaving any time to actually enjoy the game afterwards, if I even get connected at all).
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Like I have said if need be you can delete the character in question, you may also look to see that I am not lying about this particular thing. When I was grinding on my second account the 2k servers kicked me off 3 times while I was trying to upgrade badges. Now I was on the prelude with my second account because I was trying to get the Taz face, which is not currently listed under reasons I'm banned. But when I went to upgrade badges it put them on my sf instead I'm sorry that this happened, but like I said I did nothing intentionally to [redacted]erve a permanent ban Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I was not able to find a ticket in our system that matches your information.
Unfortunately, since you have not provided information on which game you are having issues with nor what issues you are facing, I am unable to take further action on this request.

Initial Business Response /* (1000, 7, 2015/06/24) */
We have reached out to this customer via our ticketing system and granted said VC, which we are currently awaiting confirmation from customer. We believe that this issue is currently resolved as our agent was able to reach out and issue said VC....

Customer has not replied to any of our emails within their Support tickets. 
We are unable to assist with troubleshooting without customer interaction.
 
Thanks

Revdex.com:
[redacted] THEM I PAYED MONEY FOR MY VC AND THESE [redacted] DONT BELIEVE ME!!! I DIDNT EVEN FILE A FALSE CLAIM @K IS TRASH MAN IMA RATE YALL A 0 BECAUSE OF THIS [redacted]> PAYED $100 FOR VC AND I DONT GET [redacted] OFF [redacted] AND [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/23) */
We believe that this issue is currently resolved.We were sorry to hear that this customer found themselves having issues with NBA2K16. Additionally, we have made arrangements for compensation in light of the recent frustrating customer support...

experience.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
My case. Vs 2k games has been solved. Thanks for helping out

I have contacted our vendor and had the refund initiated.We apologize for any confusion or irritation this may have caused, please let us know if there's anything further we can do.

The game in question is Grand Theft auto V. It does not function on any of my computers which match the systems requirements on the package.  The Revdex.com of NY claims that 2k interactive in Calif. is the company responsible for this game.

Initial Business Response /* (1000, 5, 2015/12/15) */
We have reached out to this customer to offer our assistance regarding the reported issue by creating aw ticket for them. At this point we're waiting for additional information from the customer.

We invite the customer to open a ticket with us through our support system at: [redacted]. We will be happy to assist them with any connection issues they are experiencing. Thank you.