2K Games, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/12) */
We strive to offer the most realistic basketball simulation experience on all consoles with each version of the game optimized for that generation of hardware. Due to technical barriers it is impossible to deliver the same experience on all...

console generations, but users are given clear descriptions of what is offered in each title on the box.

Initial Business Response /* (1000, 5, 2015/11/12) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information.

We have provided the customer with all of the steps necessary to retrieve their files.As we stated to them in the first email, we do not restore or reimburse for missing/deleted files since the only way they are truly deleted is if it is done manually. Regards

Complaint: [redacted]
I am rejecting this response...

because:
Sincerely,
[redacted]I asked for a refund not to restore maybe if you made a better game that doesn't crash and delete your data me as a costumer who paid for the game wouldn't have to worry about  backing up my data I just want my Vc refunded p.s fix your broken game

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have reached out to this customer in our ticketing system that the provided information does not show an actual purchase. Unless the customer can provide us with the correct receipt, we will not be able to assist them. In the event that there is a different receipt available, we want to urge the...

customer to contact  us via the existing ticket correspondence to receive the purchased VC.

There is clear and egregious evidence on the customers account of accruing and providing MT by unapproved methods.
The customer was given warnings on 11/16/16, 11/18/16, and 2/2/17.
 
Due tot he magnitude of the infractions, this ban is not up for appeal.
 
*The Company may terminate...

or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *
Thank you.

Initial Business Response /* (1000, 5, 2016/01/11) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information.
Initial Consumer Rebuttal /* (3000, 10, 2016/01/20) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
Hello [redacted],
I received a response from 2K Games advising me to contact Cat Daddy Games. This complaint needs to be sent to original details I provided at the very beginning.
Regards,
Final Business Response /* (4000, 12, 2016/02/01) */
We believe that this issue is currently resolved. After being informed from the developer that they have reached out to the customer, the developer informed us that they have been working with this customer to solve their issue. There is nothing we can do regarding their account from this point forward and all replies should be forward to the developer directly.

Complaint: [redacted]I am rejecting this response because:
2K Games is the only source of non-programmatic support for the installation of the software, and the game cannot be installed without Steam. Steam is just a web application. The notion that 2K Games has no relationship or responsibility with respect to Steam is ludicrous.
Sincerely,[redacted]

As we explained to the customer in their ticket, they have been suspended for 14 days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any...

material that is knowingly false (You can find more information  at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

Complaint: [redacted]
I am rejecting this response because:i have not recieved any reimbursement for my missing files, money or the product I paid for I have not recieved back. I am still missing my file and money.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The compensation for time lost and aggravation spent to try and have this issue resolved was not satisfactory. The only reason a response was given and issue looked at. was because a complaint was sent to the Revdex.com, otherwise I would still be waiting for a resolution. Customer service for this company needs serious attention. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because you reviewed my ticket and still no vc or problem fixing. Sincerely,[redacted]

Customer has been compensated as of now. Unfortunately, the user's Gamertag was misspelled within the Support ticket.

Complaint: [redacted]I am rejecting this response because:
I appreciate your reply. While you have given a short and seemingly meaningless reply, I will point out the main arguments you made. You stated that 1. The vast majority of your customers did not get these pink diamond cards. My reply to that is this: you do not care enough about your customers to consider the possibility that some of your customers(myself included) have waited long periods of time for an opportunity at this card, while others simply log in 10 minutes before you release the card and snatch it up without dedication or time. Now you tell me this: is this fair to your customers? That some of your least dedicated customers should be rewarded with the game's best cards, while the most dedicated players get nothing? My 2nd point, then, is this: your community leaders[redacted]) made many promises to abandon the limited locker code format after 2k15. And yes, in 2k16, you followed that promise. Yet now, you decided to do it once again, and disappoint myself and many other dedicated, loyal customers. I am not filing this complaint because I was late for the redemption; or that I don't have the card; rather, I am so frustrated that I dedicate 6 hours to waiting for every locker code, yet, unfairly, others(including the less dedicated and spammers) seem to grab the card with no problem. In fact, many people get the card twice or three times, then simply quick sell them, cheating away the chance for customers like myself to get the card. I will ask you again: is this fair?Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/21) */
We believe we have resolved the customer's original complaint and continue to offer our assistance with any new issue that the customer would bring to our attention. Additionally, we have made arrangements for compensation in light of the recent...

frustrating customer support experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Consumer
Most Recent MessageDate Sent: 9/19/2017 4:36:05 PMComplaint: [redacted]I am rejecting this response because you reviewed my ticket and still no vc or problem fixing. Sincerely,[redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]