2K Games, Inc.

Initial Business Response /* (1000, 5, 2015/08/26) */
As we have not been able to locate any correspondence from the customer regarding this issue, we created a contact on the customer behalf with the email provided to the Revdex.com.We had our Tech Support team reach out to the customer to try and get a...

better picture of what they are encountering in the hopes of getting the issue resolved.

Complaint[redacted]
I am rejecting this response because: I have not done anything against 2K's Terms of Service. The only thing that I have done is play in MyTeam online games, play MyCareer, play MyPark, and snipe cards on the 2k MyTeam auction house. The transactions that are being seen by NBA2K are the cards that I have sniped. I have not taken any donations from viewers of mine, I have not sold MT or purchased MT from anyone, and I have not done any wagers on either of my accounts. There was a time earlier in the year where many people were being banned from playing NBA2k because they were sniping and I am now getting banned for sniping cards and all of those previous people got their accounts unbanned and I would like the same. I have supported NBA2K since NBA2k12 and I would love to continue to support them but this action against me was done incorrectly by NBA2K. 2K Support has stated that this investigation is not under review but it needs to be. They need to understand that I have not done anything wrong and I have never had any sort of ban or suspension on my accounts before and for them to go and ban both of my accounts that I have spent a lot of time and money on really upsets me. I wish they would have given me a warning of what I was doing wrong instead of just banning me out of nowhere and banning me for no reason. I only ask to have my accounts reactivated and to have all of the items back on my accounts in full. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is more than satisfactory to me.  They went above and beyond to fix issue
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
I have paid for all the VC that I have a acquired and have never done anything wrong to deserve to be banned, so I either want a refund for all I have spent on 2k17 or I would like to be unbanned due to the fact that I have never done anything wrong so basically the hundreds of dollars I have spent on this game will be thrown in the trash because I cant play the game anymore.
Sincerely,[redacted]

Hello,
 
Unfortunately, since the VC is purchased from first party retailers (XBOX/PlayStation) and not 2K, we aren't able to grant a monetary refund; However, we will be more than happy to make sure you receive the VC you paid for.
I am unable to find a ticket assigned to the email you used...

to create this Revdex.com complaint, if you can provide the ticket number we can get right on it.
 
If you would still like to pursue a monetary refund instead, please contact your retailer.
 
Regards,
2K

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We invite the customer to open a ticket with us through our support system at: [redacted]Please note that we are receiving a higher than normal volume of fraudulent claims for VC recently. Customers should be aware that all submissions are thoroughly investigated, and attempting to defraud 2K...

Support for Virtual Currency will result in an in-game suspension or ban.Thank you.

All consoles have a 5 account limit.  We are not responsible for used consoles surpassing this limitation, or being otherwise restricted. 
There is no way to bypass or reset this limit.
 
Thank you

Customers issue addressed in Support ticket.

want to update my complaint, I just realized I was actually reimbursed by the company yesterday after response from you guys, my issue has been resolved.    thank you very much

Initial Business Response /* (1000, 5, 2015/06/24) */
We have reached out to this customer via our ticketing system and currently awaiting confirmation and a response to this ticket in order to work with them in resolving their issue.

As we explained to the customer in their ticket, they have been banned for accruing VC in an unapproved manner.This ban is not up for appeal.https://www.take2games.com/eula/ It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately,...

without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

Complaint: [redacted]I am rejecting this response because:All of your previous statements have said you would be cloning and returning the players. Your “compensation” is of no value. I would like a total refund on the money I put into the game. I have emails from 16+ days giving me a run around on when you will replace my character and now you’re informing me that it will never happen. Your “Virtual Credits” are worth nothing outside of the game and does not compinsante my time I wasted in game and waiting for you to hold up your end of the bargain of fixing/returning my character as previously planned. Your customer service is atteocious and impossible to speak with. I and thousands of others are will be deeply disappointed in your decision to abandon returning our players. I was a big fan of your game but after being tossed from one service agent to another over 16 days telling me to give them my info so they can retrieve my character and now contradictory statement I’ve completely lost my appetite. I would like my money back and I believe you should post your decision to give up replacing people’s characters online (reddit, Twitter, etc.) so other people can stop wasting their time, like I have, with this nonsense. Sincerely,[redacted]

Customers issue is being handled in the ticket.
 
Thank you!

Upon reviewing the customer’s account, we have found that the purchase was made very soon after the expiration of the offer.
 
Offer expired: 2017-07-28 01:39:04 GMT
 
Customer purchased:
2017-07-28 01:44:09 GMT
 
Due to the very brief amount of time that elapsed between the expiration and the purchase, we have added 35,000 VC to the customer’s account as a one-time courtesy.
 
Thank you

Initial Business Response /* (1000, 5, 2015/05/07) */
We had a customer service agent reach out to the customer to discuss the details of the disciplinary action that the team took against their account with them. We have reached out to this customer and are currently working with them to resolve...

this issue.

We would be happy to assist the customer with any issues they are experiencing; However, I was unable to locate a Support ticket related to the email address provided in the customers Revdex.com complaint.
If the game was purchased from the 2K Store, please open a ticket with the proof of purchase and I...

can look into a possible refund.
If the game was purchased from any other retailer, the customer will need to contact them for a monetary refund as we do not have access to their merchant tools.
 
Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have once again checked our forum ban list, and this customer is not restricted in any way.
In addition, there has been follow-up on our promise to our customers that we had already escalated the server error to the development team.
As we stated, they have been diligently working on the issue, and it should be resolved as of today.
 
Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]