2K Games, Inc.

Complaint: [redacted]
I am rejecting this response because:It's not a solution.  I'll accept a response when my account has been credited as previously inidicated.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/05) */
We have reached out to this customer to offer our assistance regarding their reported issue. Once we get a clear and concise idea of what they are looking for regarding a resolution, we can then proceed through our internal support.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have responded to their response and as of today I haven't received a counter!!!!
Final Business Response /* (4000, 9, 2015/11/12) */
We strive to offer the most realistic basketball simulation experience on all consoles with each version of the game optimized for that generation of hardware. Due to technical barriers it is impossible to deliver the same experience on all console generations, but users are given clear descriptions of what is offered in each title on the box.

We reserve the right to suspend access from any account based on our own investigations, which is what we have done in this case.As this is not up for appeal, we will be unable to comment further on the issue. Regards.

Initial Business Response /* (1000, 5, 2015/10/06) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information. At this point we're awaiting a response from the customer with the...

receipt and/or transaction history for verification of VC.

Reduced to a suspension due to length of time since latest infraction.

As we clearly explained to the customer in their ticket [redacted], they have been suspended for 14 days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or...

post any material that is knowingly false (You can find more information  at: [redacted]It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of this Agreement. *

It appears that the customer may be reading the text incorrectly, as it states "Only at Gamestop" for that particular physical edition, not Only on PlayStation.
We produce commercials for both platforms [redacted] non-platform specific (as you can see here: [redacted]), as well as platform specific ones, depending on the first-party marketing needs, like the example the customer sent.
 
Hopefully that provides some clarification.

We completely understand the customer's frustration. This was an unforeseen issue, and we are working as quickly as possible to address our players' support requests. For this particular complaint, we believe the customer's issue has been addressed, and that adequate compensation was provided. The...

customer was informed of this compensation applied to their account.

Complaint: [redacted]I am rejecting this response because: The problem isn't fixed and has been on going for months. I'm not submitting a ticket so I can be told to re install the entire game and lose all my data. 2K as a company should be ashamed of this "product" I maintain I want a full refund. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/15) */
We have reached out to this customer to offer our assistance regarding the reported issue and created a ticket for them as well. At this point we're waiting for additional information from the customer.

Initial Business Response /* (1000, 5, 2015/10/19) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information.At this point we're awaiting a response from the customer so that we may...

be able to assist them in the best manner possible.

Complaint: [redacted]I am rejecting this response because:This is clearing a matter of bait and switch advertising with 2k Sports using the common tactic of artificially inflating the price of the product. I can provide proof and a simple google search can prove that significant portion of the millions consumers have been and are being deceive by 2K Games, Inc. With 2K Games, Inc. taking no action to correct the false advertising because they benefit from consumers believing their product is of higher defined quality than it actually is. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/05) */
We believe that this issue is currently resolved. We reached out to the customer and worked with them to get verification of their pre-order receipt before coming to favorable resolution according to all parties involved.
Initial Consumer...

Rebuttal /* (2000, 7, 2015/11/06) */
The company has reached out to me directly and we have reached a resolution on this matter.

Initial Business Response /* (1000, 5, 2015/10/16) */
We are sorry to hear about the customer's difficulty playing NBA2K16. Our support agent has tried to assist the customer with their issues and address them with full intention of rectifying the problem. With the current state of waiting on our...

development team and also upon the console team involved, we are in no position to give exact time frames on updates.We will continue our assistance to this customer to come to a satisfactory resolution for their problem.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Can't mark this as resolved as long as the patch isn't out--it's 0% resolved as all the issues still exist. That's not even counting the year-to-year issues like producing a game that is incomplete/buggy.
Final Business Response /* (4000, 9, 2015/10/29) */
We believe that latest patch and any upcoming patches for NBA2K16 should move towards resolving customers' issues with the game. In order for us to continue help with them for any other issues in the future all we ask is that they submit their inquiries through support.

Complaint: [redacted]I am rejecting this...

response because:
All they say is im not going to be left hanging? No time frames or anything? This is crazy either refund My money to my bank account used for the transaction or give me my virtual currency back right now. I don't care about my lost character what I do care about is 2k games stealing my money.Sincerely,[redacted]

As we have explained to the customer, they are responsible for the security of their PSN account, and if someone gains access to it we cannot be liable for any losses.
Regards

Initial Business Response /* (1000, 5, 2015/07/06) */
We have reached out to this customer via our ticketing system and informed them that our development team recently deployed a patch (1.06) that addressed this issue. Since then it seems that it was not resolved, so we will need to re-escalate it...

up to our dev team in light of this issue. We will continue to work with this customer until the problem is resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't hear back from the person I want to hear back from. Still waiting for the call from the head designer of 2k. They have my cell and home phone number. But waiting.
Final Business Response /* (4000, 16, 2015/07/23) */
We believe that our dev team is working towards getting a fix for this issue in future iterations of this product. We will be able to take any feedback via our support department on the game and relay it to our designers, but contact with them directly is not a solution that we can visit.
Final Consumer Response /* (4200, 18, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they refused to fix the game and no one from the game designing have talk to me. I want an refund or the game fix

As we can clearly see these numerous breaches in our internal logs, the ban will stand.
The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of this Agreement. Upon termination of your account, your right to use the Online Services will immediately cease.
http://www.take2games.com/legal/#14

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Owen Giordano