2K Games, Inc.

As we clearly explained to the customer in their tickets [redacted] and [redacted], they have been suspended for 14 days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal. As per our code of conduct: you will not use the Online Services to...

create, upload, or post any material that is knowingly false (You can find more information  at: [redacted])It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

Once again, we do not compensate or restore missing files since the only way they become irretrievable is by manual deletion.
If the customer did not manually delete them, then following all of the steps given will resolve the issue.
 
Regards

The steps initially provided to the customer will resolve their issue unless the file was manually deleted. 
Since the customer states that they didn't delete the file, they will need to follow the instructions provided to retrieve their files.
We do not compensate for or restore missing...

files, as the only way they are actually missing is if they were manually deleted.
 
The customer was told that this would be the final response in regards to this issue as it is the resolution.
 
Best regards,

Initial Business Response /* (1000, 5, 2015/10/06) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information.

We completely understand the customer's frustration. This was an unforeseen issue, and we are working as quickly as possible to address our players' support requests. For this particular complaint, we believe the customer's issue has been addressed, and that adequate compensation was provided. The customer was informed of this compensation applied to their account.

The customer has sole responsibility for the security of their account and all uses of it. This information...

can be found in our Eula Agreement under the 2K Terms of Service, and the Code of Conduct under the 2K Terms of Service.As we clearly explained to the customer in their ticket [redacted], they have been suspended for 14 days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.

We have already informed this customer, via our ticketing system, that their account was suspended for 14 days. The customer filed a false claim to our customer service department. We verified that the claim and receipt were not consistent with an actual purchase on their game account. Because of...

the deliberate attempt to try to defraud us (“You agree that all information that you provide will be accurate, complete, and current”), we exercised our right to suspend access to all online services for their registered account as stated in our Terms of Service: [redacted]

Once again, we do not modify in-game records.
This will have to be our final answer in regards to this request.
 
Best regards

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/07) */
We believe that this issue is currently resolved. We reached out to the customer and worked with them to get the required information regarding the corrupted player in question. After receipt of this information we processed a reimbursement of...

the correlating VC.

As we clearly explained to the customer in their ticket, they have been suspended for 14 days (not permanently banned) for making fraudulent claims in an attempt to receive digital merchandise.As all of the claims came from the same email and location, this suspension is not up for appeal. It will...

be lifted when the 14 days has passed.
As per our code of conduct: you will not use the Online Services to create, upload, or post any material that is knowingly false (You can find more information  at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

Complaint: [redacted]I am rejecting this response because:You are NOT advertising the game on Xbox or PC, just the PS4. This is one of the many commercials you shown that is blatantly listing the game as "Only on PS4."[redacted]Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/23) */
We believe that this issue is currently resolved. We reached out to the customer and worked with them to resolve the issue. In light the situation that was presented we processed a one-time reimbursement.
Initial Consumer Rebuttal /* (2000,...

7, 2015/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was given but wait time was completely bad service.

Final Consumer Response /* (2000, 5, 2015/05/19) */
5-19-15
Sent via email:
Good Morning [redacted],
This email is to advise that the dispute with 2K customer service has been resolved.
Please close the dispute case I filed with Revdex.com.
Thank you

Initial Business Response /* (1000, 5, 2016/01/08) */
We have reached out to this customer to offer our assistance regarding the reported issue and encouraged them to respond to our correspondence with additional information. We were unable to receive the additional information prior to the ticket...

closing. If the customer wishes to re-open this specific issue, they can always open a new ticket. However, this specific case regarding this ticket is considered closed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They gave me exactly what I asked for and a little extra for my troubles. Thank you guys so much for your help. I’m sure that this would not have happened without you! Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Thank you for your prompt response. I understand you have the right to terminate or suspend any account at any time. And I do appreciate the fact that you gave warnings before banning an account.
However, I hope you understand the fact that I did take the warning that I received on 2/2 seriously, and I believe as you can check my account history, I barely played MyTeam after I received the warning on 2/2, and my MT points did not go up nor go down much ever since that. So, what I am confused about right now is why you ban people who took your warning seriously, if that is the case, then what is the purpose of sending out those warnings?
As you can check, I barely played MyTeam after the warning on 2/2 because I did not want to risk losing my account, and I was not even online when you placed the ban on my account on 2/28 5pm. Again, thank you for your response, and I totally understand you, as the company, have every right to terminate or suspend any account, but I just wish you could give me another chance, as I really enjoy this game and I have spent lot of time and effort on this game (I played thousands of MyTeam and MyPark games). I would really appreciate it if you could lift the ban this time and I promise I would never work on the Auction House or do anything suspicious ever again. Thank you!
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have already opened up numerous tickets. This product does not function and would like a full refund or I will be forced to take legal action. While the product is only $40 there are hundreds of people having problem with this software product which translates into big money.Sincerely,[redacted]

As we clearly explained to the customer in multiple tickets, they have been suspended for 14 days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post...

any material that is knowingly false (You can find more information  at: [redacted]It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

As these are the only causes of this error, and the troubleshooting was not successful, we will have to refer the customer to their ISP at this time.
Regards,