2K Games, Inc.

This is not something that we will be changing in the game, it is not false advertising, it is an actual game feature. 
 
Thank you

While we do not delete players, we would be happy to assist the customer with their issue if they open a ticket with us at Support.2K.com
 
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We apologize for the wait, we are attempting to get to everyone as soon as we possibly can.
Thank you for your patience.

Hello [redacted],
 
We have supplied the development team with the customers information in an attempt to discover why the fix that worked for others has not helped him.
As soon as I have an update, I will respond in the ticket.
 
For some reason, I am not able to respond to the extension in the Revdex.com tool, so it is now showing red. Can you please let me know how to resolve this?
 
Thank you,
 
[redacted]

We thank the customer for reaching out.  As we explained in the ticket, we acknowledge that the customer did have two of the cards in question, not just one; however, both were sold (as shown in the excerpt from customers transaction history below:) Since these are the only records we have on...

the customers account in regards to this particular card, we will not be adding any further compensation beyond the courtesy pack we've already extended.  Thank you.
Card #1:
2017-03-06 01:17:15 Sell Card 1 DIAMOND Tracy McGrady 214350 CREDIT Main Game Auction House 2017-03-06 01:17:14
Card #2:
2017-03-07 00:02:26 Sell Card 1 DIAMOND Tracy McGrady 217006 CREDIT Main Game Auction House 2017-03-07 00:02:25

Complaint: [redacted]I am rejecting this response because:
At this point, it appears that at least the forum ban situation has been resolved, but I'm still unable to connect to Evolve servers.  [redacted]. has contacted me back over support ticket #[redacted], however so far the information provided is details I have already looked over (mainly regarding my firewalls).  Other details provided were my IP address, region (including city & state) & ISP (not particularly asked for, but I have seen situations where the ISP can be at fault for rejecting connections to certain servers, not that it seems to be relevant here seeing as nobody can currently connect to Evolve Stage 2 given the servers current condition).  It looks like further investigation into the problem is needed before the problem will be fully resolved...
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 2k and their developers created, own and maintain the data in question.  2k has shown they have the ability to modify individual account data evident in their leaderboards as of today (July 17 2017).  Therefore 2k has the ability to manipulate the data in my profile.  They have threatened to do so if I take matters into my own hands but refuse to do so as a matter of customer service.  This request simply needs to be routed to a game administrator not a Customer service rep.  
I will not accept an apology.  I require corrective action
Sincerely,[redacted]

Thank you for contacting us.
 
We are working as fast as we can to address all the tickets we have received in regards to this unforeseen issue.  It will be resolved shortly and all customers will be taken care of.
 
Best regards,

Complaint: [redacted]
I am rejecting this response because: I have submitted a ticket to 2k support before on this topic and they respond with completely irrelevant information, sometimes even stating my wifi connection is too slow, I would like my issue resolved directly through Revdex.com.   
Sincerely,
[redacted]

While I understand why the customer would like his file, due to volume we are only giving VC back at this time.  The customer was reimbursed over the actual value of the missing file in addition to compensation.We are currently not able to make exceptions

As we clearly explained to the customer in their ticket, they have been suspended for 14 days for making fraudulent claims in an attempt to receive digital merchandise.This suspension is not up for appeal.As per our code of conduct: you will not use the Online Services to create, upload, or post any...

material that is knowingly false (You can find more information  at: https://www.take2games.com/eula/)It also reads *The Company may terminate or suspend any and all Online Services and any registered account immediately, without prior notice or liability, for any reason, including if you breach any terms and conditions of thisAgreement. *

Final Consumer Response /* (2000, 6, 2015/08/10) */
Aftee one week of trying to fix this situation I finally was able to do it with some help from 2k, even though though it took them a week. As a 2k supporter since 2k1 I am deeply frustrated to have gone through this, and as im sure there are...

millions of customers who went through it as well I hope ya was able to be fixed. But I still feel like I should be accommodated with something Vc, 2k16, for the inconvenience and frustration I had to go through, cause its annoying to pay so much for a game and VC for something like that to happen being that this is an ongoing issue with 2k they should reward us customers with something to show they do care n appreciate our support. Make something happen ASAP

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response...

because: I still have yet to be contacted on reimbursement of money that I or others have spent on this product. Nor have I been contacted via the trouble ticket placed with said company. In short either email myself on reimbursement for money spent or hear from my lawyer. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/03) */
We feel that this issue is resolved due to the nature of the problem. The issue reported should be handled by Steam support rather than 2K as it relates to not gaining access to a game's log on feature through Steamworks which is a vital...

component of their current game that they purchased. Our provided steps given to the customer to contact Steam in order to gain access to their account on Steam, should be enough to get them back into gaining access to play the game.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/03) */
9-3-15
Emailed consumer regarding status of complaint:
Original Message
From[redacted]
To: '[redacted]@twc.com'
Sent: Thursday, September 03, XXXX X:XX PM
Subject: Case #XXXXXXXX
Good afternoon,
I am in review of your complaint. Has your issue with 2K Games been resolved?
Kind regards,
[redacted], Dispute Resolution Specialist
[redacted]
Sent via email from consumer:
[redacted]
yes it has been. thank-you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Customers issue is being resolved within the ticketing system

Initial Business Response /* (1000, 5, 2015/05/20) */
Our Customer Service team reached out to this customer on his open support request. While we understand his frustration, we have informed him that neither our team nor the NBA 2K15 development team have the ability to modify a player's "rep" in...

the game's Park mode. Additionally, we are not able to verify the specifics of his complaint with respect to loss of Park rep.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the video I link right here: https://www.youtube.[redacted] You can see THEY have gave rep out to [redacted] so there is a way to change a players rep so I need mine changed
Final Business Response /* (4000, 9, 2015/05/29) */
As we previously replied to our customer, we have Contacted this customer on his support request through our support department. We have informed him that the CS team, as well as the NBA 2K15 development team are not in the position to modify a player's "rep" in the game's Park mode. Also, we cannot verify any specific loss of his Park rep pertaining to his in-game character.

Complaint: [redacted]I am rejecting this response because:
Date Sent: 9/19/2017 5:30:41 PMComplaint: [redacted]I am rejecting this response because: there is no time table given seeing as the company hasn't not even handle tickets from 3 days ago. I respectfully request a timestamp. Sincerely,[redacted]