3 Keys LLC

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsH [redacted] ? concerns

Complaint: I am rejecting this response because: Pennymac is not trying to resolve this issueThey have only called onceI have not received any other contact from this companyThus they have again failed to provide timely and professional customer support.? Regards, J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11834160, and find that this resolution is satisfactory to me Regards, [redacted] ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsT [redacted] ’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsT [redacted] ’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12620939, and find that this resolution is satisfactory to me Regards, C [redacted] ***

Complaint: I am rejecting this response because:Nothing was resolved as of this email, PennyMac only thanked the Revdex.com for sharing my concerns with themI am still waiting for PennyMac to remove all late fees and reverse damage done to our credit? Our Bank account was accused of being closed therefore Pennymac never received payment for the month Sept, ? I uploaded statements from Bank of America showing the account has been open and funds were always present? PennyMac had a glitch with autopay, where they could not receive my money for the month until I forced the payment to fo through with a banker from BofA and a rep from Pennymac? I have only tried to make sure our account was paid on time, and in full each month? Again I please ask that the late fees and damage to our credit is removed.? Regards, [redacted] C [redacted]

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrL [redacted] ’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner.? Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact MrL [redacted] on September 8, Our records confirm that an escrow refund check was mailed to MrL [redacted] on August 26, ? Additional attempts will be made to confirm the receipt of the check and address all of MrL [redacted] 's concerns? PennyMacvalues and protects its customers’ confidential information.? Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.? ? A detailed letterwill be sent to MrL [redacted] under separate cover.? ? ? ?

Complaint: I am rejecting this response because:My loan was originated with Fremont bankAll loan documents signed were with Fremont BankFremont Bank agreed to pay our supplemental property taxes when we finalized all paperwork for the loan back in The supplemental, as well as regular property taxes, were all too be paid starting in Nov of Our agreement was that Fremont bank was going to pay starting in Nov of towards the taxesAfter all, paperwork was signed our loan transferred to penny mac loan servicesI was informed that penny mac was to honor our loan through Fremont bank as isI never signed nor changed anything from our original agreement with Fremont bank was transferred over to penny macNow in 2017, I was informed that the supplemental property taxes were never paid from penny mac and I had to pay out of pocket including all penalty fees a total of was towards the two supplemental installments and the rest in penalty feesPenny mac only paid dollars in when plus the supplemental bill of is what should have been paid for in Nov and in April of Penny Mac is refusing to honor my original agreement with Fremont bank and reimburse me for the mistake caused on their behalfI have submitted all documentation of my original loan and have not received any call back after they were supposed to be investigating the matterI have made several attempts to resolve this issue with them with no conclusionNo one has ever called me to even ask me questions regarding my concernis a lot of money for me and my family and Fremont bank has told me penny mac should be responsible to reimburse me this expenseplease help.I want and deserve to be reimbursed for the error made here which caused me to pay out of my pocket that I do not haveI have already refinanced my loan and returned it back to Fremont Bank as I do not wish to continue business with a company of this natureI am hoping that they honor my original loan agreement and do the right thing and reimburse me for the error which they caused.? Regards, [redacted] H [redacted]

Revdex.com: The issue has been fixed and I can now log into my online accountI have reviewed the response made by the business in reference to complaint ID 10786279, and find that this resolution is satisfactory to me Regards, [redacted] F [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsG [redacted] ’s concerns to our attention and? allowing us the opportunity to respond? Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsG [redacted] ’s loan to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved

Complaint: I am rejecting this response because: They have yet to reach out to meI will wait to hear from themsee the attached E-mail from my insurance agent.? Regards, ***? R***

Complaint: I am rejecting this response because: this isn't a resolution Regards, A [redacted] ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsF*’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of Ms F*’s loan to ensure that her concerns are addressed.? On October 16, October 19, 2015, a PennyMac representative called MsF [redacted] to discuss her concerns at the telephone number listed on her loan, there was no answerPennyMac will review her concern, upon completion of her request PennyMac will send a written response in regards to researching her concerns once the issue has been researched and resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11507567, and find that this resolution is satisfactory to meHowever, I am still waiting for letters from PennyMac regarding letters PennyMac has now sent informing me that both my homeowners policy and my hazard insurance policy are "Deficient"When I called to ask about the first letter regarding my home owners policy, on June I was told that it was a mistake and I could disregard the letterI requested a letter stating that my insurance was "not deficient" and have yet to receive the letterThen I received a letter on June that the second policy (the hazard insurance) was also "Deficient" and was also told to disregard that letter; I again requested a letter stating that that policy was "not deficient" I have not received that letter as of yet either? Regards,? K [redacted] ***

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrC [redacted] ’s ? concerns PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MrC [redacted] ? to discuss? his concerns regarding tax disbursements on? April 14, 2016.? ? A detailed letter of explanation will be sent to? MrC [redacted] ? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.?

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsP [redacted] ’s ? concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12840478, and find that this resolution is satisfactory to me Regards, M [redacted] And T [redacted]

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsQ***’s ? concerns PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsQ***? to discuss? her concerns regarding her refinance on? February 29, 2016.? ? A detailed letter of explanation will be sent to? MsQ***? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11150310, and find that this resolution is satisfactory to me Regards, [redacted] K [redacted]

Complaint: I am rejecting this response because:this was a typical form letter response.....only words and words mean nothing without action..........thanks Regards, [redacted] ***