3 Keys LLC

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsM*** ***'s concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrM***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the
Revdex.com notification, PennyMac confirmed that the servicing of MrM***’s loan was transferred to PennyMac, effective September 1, As such, PennyMac requested that MrM***’s previous servicer forward the September mortgage payment to PennyMac and a credit correction was submitted to the credit bureaus on behalf of MrM***.MrM*** was provided with a substantive response that addresses his concerns. A letter of explanation was sent to MrM*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsD*** to discuss her concerns. A detailed letter of explanation will be sent to MsD*** under separate cover within business days.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsH***’s concerns

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding the Loss Draft process on January 23, 2018. A detailed letter of explanation will be sent to MrH*** under separate cover within business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940290, and find that this resolution is satisfactory to me I was pleased with representative that called me and handled this miscommunication. Thank you and to my mortgage company for saving me any more time calling and emailing penny mac
Regards,
P*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsW***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsW*** to discuss her concerns regarding insurance disbursements on January 21, 2016. A detailed letter of explanation will be sent to MsW*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrB***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrB*** to discuss his concerns regarding the billing statement on November 24, A detailed letter of explanation will be sent to MrB*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrower's personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrM***’ concerns

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsH***

Complaint:
I am rejecting this response because: This is just a statement of acknowledgment and does not constitute any action on my part
Regards,
M*** ***

Revdex.com:
I have reviewed the response made by the business and continue to await a satisfactory resolution to this issue from them
Regards,
*** R***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsK***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MsK*** to discuss her concerns regarding payment process on January 24, 2017. A detailed letter of explanation will be sent to MsK*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrB***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is currently in the process of conducting a complete and thorough review of MrB***’s loan to ensure that his concerns are addressed On August 24, a PennyMac representative called the telephone number for MrB***’s, with no answer on the telephone linePennyMac will review MrB***’s concerns and send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11948599, and find that this resolution is satisfactory to me
Regards,
D*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsM***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsM***’s loan to ensure that his concerns are addressed. PennyMac representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrK***'s concerns. PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsK*** to discuss the concerns regarding Insurance Claim process on July 25, 2016. A detailed letter of explanation will be sent to MrK*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsH***’s concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsH***’s loan to ensure that her concerns are addressed. PennyMac’s representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsL***’s concerns to our attention and allowing us the opportunity to respond

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrsS***’s concerns PennyMac strives to provide superior customer service and respond to all
inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrsS*** to discuss her concerns regarding the removal of escrow on October 17, 2016. A detailed letter of explanation will be sent to MrsS*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.