3 Keys LLC

? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the? Revdex.com? notification, a PennyMac? Representative reached out to MsR [redacted] ? to discuss? her? concerns regarding? her loan.? ? A detailed letter of explanation will be sent to? MsR [redacted] ? under separate cover within business days?

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsE [redacted] ’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsE [redacted] ’s loan to ensure that? her concerns are addressed.? On September? 17, a PennyMac representative called MsE [redacted] on the telephone numbers? on file to discuss her concernsPennyMac is currently in the process of a? review of her concern, and will send a written response in regards to? researching her concerns one the issue has been researched and resolvedA representative? has contacted MsE [redacted] to advise her of this information.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrB [redacted] ’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner.? Upon receipt of the Revdex.com notification, a PennyMacRepresentative contacted MrB [redacted] on October 7,2015, to discuss his concerns? PennyMac confirmed that his insurance claim is currently being processed.? A detailed letter of explanationwill be sent to MrB [redacted] under separate cover.? PennyMacvalues and protects its customers’ confidential information.? Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.? ? ? ?

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") to review and respond to MrM [redacted] 's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrM [redacted] to discuss his concerns regarding the figures reflected on the Year End Statement on June 20, A detailed letter of explanation will be sent to MrM [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

I have spoken with? MrH [redacted] on December 31, and today January 4, I confirmed the refund has been sent and received by the borrower and the only pending issue is the billing statementThe next billing statemnt the customer receives after making his 2/payment? will reflect the correct payment amount

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms.R***’s concerns

Complaint: I am rejecting this response because:PennyMac has not yet sent the letter as mentioned above.2.? In my email and telephone contacts with PennyMac they continue to withhold funds pending my submission of receipts for work which THEIR designated inspector has already confirmed to them, in writing, is complete Regards, R [redacted] ***

Complaint: I am rejecting this response because: Regards, W [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12633101, and find that this resolution is satisfactory to me Regards, K [redacted] ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrG [redacted] ’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrand MrsG [redacted] on December 2, December 4, December 9, and December 15, to discuss their concerns? Mrand MrsG [redacted] were provided with a substantive response that addresses their concerns? A detailed letter will be sent to MrG [redacted] under separate cover.? PennyMac values and protects its customers’ confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.? ? ? ?

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ( "PennyMac") the opportunity to review and respond to MrB***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrB [redacted] to discuss his concerns regarding the Insurance Claim check on March 16, 2016.? A detailed letter of explanation will be sent to MrB [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing? this matter to our attention.? Please be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accuratemannerThank you for forwarding MsW***’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsW***’s loan to ensure that her? concerns are addressed.? PennyMac will? send a written response in regards to the research regarding her concerns once? the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

Complaint: I am rejecting this response because:i didn't get a callCome on Regards, [redacted]

Complaint: I am rejecting this response because:When I read the response it said they would work with me to address my concerns and they never returned my phone callsYes please reopen since penny Mac didn’t speak to me or email me and didn’t respond to my phones calks per my statement below Regards, J [redacted] ***

Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MrC [redacted] ’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved

Complaint: I am rejecting this response because: I received a call last week confirming the payment had been made and sent via wireThe city of Murfreesboro confirmed today that payments can not be provided this way and no payment has been receivedI am at risk of the lien being processed on my home for a taxes that I pay monthly within my mortgageI just called PennyMac and left a message with the representative I spoke with on last week Regards, [redacted] D***

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? B [redacted] ’s concerns

Complaint: I am rejecting this response because: The matter has not been resolvedI have not received any information from Penny Mac Regards, D [redacted]

Complaint: I am rejecting this response because: I am waiting for documentation that the Pennymac representative said she would send me Regards, M [redacted]