3 Keys LLC

Complaint: I am rejecting this response because: There has been no resolution in this message and it is only one sentence longI want answers regarding the fact that I was under a Disaster Forbearance Plan and yet this business ruined my credit score and report.? Regards, [redacted] G [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrB***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of Mr B***’s loan to ensure that his concerns are addressedOn December 3, a PennyMac representative called and spoke to MrB***’s to discuss his concerns It was discussed the payment options as well the late charge was waived PennyMac will send a written response in regards to researching his concerns as the issue has been researched and resolved.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because: I highly doubt they will be in contact at all, as they havent been this whole timeThey don't answer calls, they don't return calls and they even pass your loan around to different specialistsSo I haven't had one person help me with my issues at all! This company is a joke and in my opinion shut downThey should not be able to run a company the way they doLet's see if they actually send anything or call like they say Regards, V [redacted] ***

Thank? you for bringingthis matter to our attention and allowing PennyMac Loan? Services, LLC(“PennyMac”) the opportunity to review and respond to MrF [redacted] ’s? concerns.PennyMac? strives to provide superior customer service and respond to allinquiries? in a timely mannerA PennyMac representative has contacted MrF [redacted] ? to discuss his concerns.Additionally, MrF [redacted] was provided with the direct contact information for therepresentative assigned to his account and will be contacting the representative at a time that is convenient for him to complete the online registration process.PennyMac? values and protects its customers’ confidentialinformation.? Due to privacy reasons, we will refrain from? postingany personal information to the Revdex.com site as we do not discloseour? borrowers’ personal information? ? ?

Complaint: I am rejecting this response because: there is no solution in the response from Penny MacThey only stated they will look into the issue, which is the same response they have been giving me for months Regards, D [redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrJ***s' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrJ***s to discuss his concerns regarding his online registration on July 27, A detailed letter of explanation will be sent to MrJ***s under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint: I am rejecting this response because:This issue hasn't made any progress whatsoeverI received a letter in the mail saying they are reviewing my caseThis is the same thing they've told me numerous timesThey called me, I called back and was sent to a voicemail with no returnI need this issue resolved immediatelyI've given plenty of time for reviewingMy credit score is shot and I need to purchase a car in order to work to keep paying this mortgage companyTHEIR MISTAKE.? Regards, K [redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsT [redacted] ’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsT [redacted] ’s loan to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching her? concerns as the issue is currently being researched and will be resolved

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsB [redacted] ’s concerns to our attention and? allowing us the opportunity to respond.? Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsB [redacted] ’s loan to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11933707, and find that this resolution is satisfactory to me Regards, M [redacted] ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrG***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrG [redacted] to discuss his concerns. A detailed letter of explanation will be sent to MrG [redacted] under separate cover within business days from the date the complaint was received by the Revdex.com. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: I am rejecting this response because: ? it is not a promise to help in any way, only promises a forthcoming response within daysdays from now with no action would result in over $in wrongful billing and possible adverse credit reporting for me.? Regards, [redacted] T***

Complaint: I am? unable to accept? this response(s) because: I am reluctant to accept the responses for two reasons: I have yet to receive the letter promised explaining their process and why? customers are given such a run around and enhanced frustration in times of a catastrophe.? The cavalier attitude and wrong information.? 2.? They? (PennyMac) are? still in possession of funds? that is needed to complete the restoration of our home.? There is a strong possibility that more funds will be deposited and until? the projects are completed and all funds are disbursed or released back to the? mortgagor.? ? If this problem persists or is not resolved where I feel that I can accept it would only result in my filing a second complaint with the Better Business.? I would like to say and praise? Candy of PennyMac for her professionalism and prompt responses to my complaint.? At this time I cannot accept nor would I like for this complaint to be closed.? Regards, J [redacted]

Complaint: I am rejecting this response because: the process is getting reviewedHowever, it appears that I may not get the money I lost backThe newest situation (of which I was told there was nothing that could be done) is that my refinance closed just a few days before an automatic payment went to the previous (prior to refinance) loanI was told by the refinance agent I would get that money back, yet when I called Pennymac to inquiry about the “extra payment", they stated they could NOT do anything about itI asked to speak to a manager and I was denied the opportunity, again being told there was nothing that could be doneThe automatic payment was for 2,078.20, plus an additional to principal Regards, [redacted] Q***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsH***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsH [redacted] on November 5, 2015, to discuss her concerns.? MsH [redacted] was provided with a substantive response that addresses her concerns.? A letter will be sent to MsH [redacted] under separate cover.? PennyMac values and protects its customers’ confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.? ? ? ?

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsC [redacted] concerns.? PennyMac strives to provide superior customer service and respond to all inquires in a timely mannerA detailed letter of explanation will be sent to MsC [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsG***’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsG***’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrG [redacted] ’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MrG [redacted] ’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved

I have spoken with MrH [redacted] on December 31, and today January 4, I confirmed the refund has been sent and received by the borrower and the only pending issue is the billing statementThe next billing statemnt the customer receives after making his 2/payment will reflect the correct payment amount

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? Mr [redacted] ’s ? concerns? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? Mr [redacted] ? to discuss? his concerns regarding the escrow account on? May 24, 2016.? ? A detailed letter of explanation will be sent to? Mr [redacted] ? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here