3 Keys LLC

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms A*** to discuss her concerns on April 26, 2018. A detailed letter of explanation will be sent to MsA*** under separate cover within business days.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrV***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrV***’s loan to ensure that his concerns are addressed. PennyMac willsend a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrB***'s concerns

Thank you for bringing this matter to our attention.Please be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsH***’ concerns to our attention and allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsH***’ loan to ensure that her concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mrand MrsL***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. Upon receipt of the
Revdex.com notification, a PennyMacRepresentative contacted MsL*** on August 21, 2015, to discuss her concerns PennyMac confirmed that their payment was received and applied to theirloan. Furthermore, PennyMac confirmedthat no late fees were assessed to the loan and no derogatory credit reportingwas submitted as the payment was received in a timely manner. An apology letter and letter of explanationwill be sent to Mrand MrsL*** under separate cover. PennyMacvalues and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrL***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of
the Revdex.com notification, a PennyMac Representative contacted MrL*** to discuss his concerns regarding the derogatory judgements on his credit report on Decemeber 10, 2015. A detailed letter of explanation will be sent to MrL*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsS*** to discuss her concerns regarding her concerns on January 17, 2018. A detailed letter of explanation will be sent to MsS*** under separate cover within business days.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrO***’s concerns

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrF* concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrF* to discuss his concerns regarding the purchase of an REO property on October 7, 2016. A detailed letter of explanation will be sent to MsF* under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrW***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MrW***’s loan to ensure that his concerns are addressed. PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

Complaint:
I am rejecting this response because: I have not been called or contacted today
with a follow up to the processing of the claim I made I was told today in my most recent call, today, to the claims department that I would receive an update as to the statusNo such contact was madeThis response from PennyMac acknowledges that a complaint was made but no solution has been presented.
Regards,
A*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsLee’s concerns to our attention and allowing us the opportunity to respond

I spoke to MrO*** on January 4, 2015, and I am assisting him in obtaining the documents he has requested

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrH***'s concerns

“Thank you for bringing this matter to our attention and
allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review
and respond to Mr***’s concerns.PennyMac strives to provide superior customer service
and respond to all inquiries in
a timely manner. Upon
receipt of the Revdex.com notification, a
PennyMac Representative contacted Mr
*** to discuss his concerns
regarding status of his
Loss Draft Insurance check on December
2, 2015. A detailed letter of explanation will be sent to Mr
*** under separate cover within business days. PennyMac values and protects its customers’
confidential information. Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we
do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11575191, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because: They said they will send a letter within days, but they did not say what they will do to resolve the issue. Additionally I called Prince William County and they have still not paid the Tax payment and now Prince William County notified the Virginia State Tax department and they are withholding my State Tax refund
Regards,
*** A***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Melissa and T*** ***’s concerns

Complaint:
I am rejecting this response because: I will not be fully satisfied until I have received the money that I paid out of "my" pocket to my home owners insurance and receive an answer as to where the money I paid into Escrow wentAdditionally, I want an apology for having to call PennyMac customer service on occasions to be told each time from July 13, to August 21, "the check is in the mail" or "if check isn't in the mail now, I will ensure it will be tomorrow" I would llke PennyMac to consider the following: I have a concern that I am not a person who pays bills late and do to no fault of my own and all the fault laid at the door of PennyMac, my reputation and credit score may very well have been damaged, to what extent I am still not sure My home owners insurance was due to be paid by PennyMac on June 27, and was not paid until August 19, when I paid it out of my pocket eventhough, I received promise after promise that the " check is in the mail "This is something I absolutely want at a minimum, considered
Regards,
D*** ***