3 Keys LLC

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsW***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MsW*** to discuss her concerns regarding the release of lien on January 28, 2016.? A detailed letter of explanation will be sent to MsW*** under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12633101, and find that this resolution is satisfactory to me
Regards,
K*** ***

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrB*** concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11249992, and find that this resolution is satisfactory to me.? Please note, my submission of a complaint to the Revdex.com has now triggered a letter that indicates a 'full review of my loan' is taking place? This appears to be a punitive action on the part of Pennymac
Regards,
C*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10770967, and find that this resolution is satisfactory to me
Regards,
J*** ***

Complaint:
I am rejecting this response because:? Thus far PennyMac has done nothing to make me believe that they are helping to resolve this issue? I received a call on 10/from someone claiming to be in front of the investigation? I called back an hour later and left a message, though I cannot confirm that it was the correct voice mail box since there was not greeting message? I did not receive a call back? I attempted to call the number again on 10/? I still have not received a call back? Since then, I have received automated PennyMac calls on 10/5, 10/7, and 10/requesting the payment that has been misplaced by PennyMac
Regards,
*** ***

Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MrC***’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsC***’s ? concerns

Complaint:
I am? unable to accept? this response(s) because: I am reluctant to accept the responses for two reasons: I have yet to receive the letter promised explaining their process and why? customers are given such a run around and enhanced frustration in times of a catastrophe.? The cavalier attitude and wrong information.? 2.? They? (PennyMac) are? still in possession of funds? that is needed to complete the restoration of our home.? There is a strong possibility that more funds will be deposited and until? the projects are completed and all funds are disbursed or released back to the? mortgagor.? ? If this problem persists or is not resolved where I feel that I can accept it would only result in my filing a second complaint with the Better Business.? I would like to say and praise? Candy of PennyMac for her professionalism and prompt responses to my complaint.? At this time I cannot accept nor would I like for this complaint to be closed.?
Regards,
J*** ***

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsQ***’s ? concerns PennyMac? strives to provide superior customer service and? respond to all inquiries? in
a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsQ***? to discuss? her concerns regarding her refinance on? February 29, 2016.? ? A detailed letter of explanation will be sent to? MsQ***? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.?

Complaint:
I am rejecting this response because: there is no solution in the response from
Penny MacThey only stated they will look into the issue, which is the same response they have been giving me for months
Regards,
D***

Complaint: 11840725? The reason why I reject this response is because a representative called me and left a messageWhen I tried to call back, a few times that representative did not answerI finally left a message and still have not received a call backThey did not speak with me at all about the matterThey do not seem too concerned with it eitherI am currently awaiting response from my attorney as to what my next step should be to resolve my problem
I am rejecting this response because:
Regards,
V*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrA*** concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerA detailed letter of
explanation will be sent to MrA*** under separate cover within business days.? PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint:
I am rejecting this response because it does not state a resolution? Regards,
*** H***

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate mannerThank you for forwarding MrH***’s
concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification,
our office is in the process of completing a thorough review of Mr
H***’s loan to ensure that his concerns are addressed.? On November 2, a PennyMac representative
called MrH***’s on the telephone number on file to discuss his concernsWe
confirmed the process for mortgage payment that are made via bill pay, and
provided the alternative payment options to MrH***’sPennyMac will send a
written response in regards to his concerns as the issue has been researched
and resolved.PennyMac values and protects its
customers’ confidential informationDue to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrF*’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the? process of completing a thorough review of MrF*’s loan to ensure that? his concerns are addressed.? PennyMac? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

Complaint:
I am rejecting this response because:When I read the response it said they would work
with me to address my concerns and they never returned my phone callsYes please reopen since penny Mac didn’t speak to me or email me and didn’t respond to my phones calks per my statement below
Regards,
J*** ***

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to MrG***’s? concerns PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely
manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted MrG*** to discuss his concerns.? ? A detailed letter of explanation will be sent to MrG*** under separate cover within business days from the date the complaint was received by the Revdex.com.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information

Complaint: I am rejecting this response because:? Has not answered the issue.? Has not
refunded Jan fee and removed from future bills.? ? Complaint: I am rejecting this response because:? Has not answered the issue.? Has not refunded Jan fee and removed from future bills.? Why is the BPO/appraisal being requested? The contract says, if request, it's only been years, why is this being requested? Your reps have stated "its required per the contract" numerous times and provided the contract, but the contract says, "if requested"Have you even read the contract? Why does the PennyMac Website list my house as being valued at $270K and I owe $179K, or 66%, are you not removing the PMI? (see previous submittal for documentation) Why can't the company that did the initial assessment of the house value do the assessment now? Why was it good enough for the purchase if not valid now? What company's are approved in the Fort Worth, TX area that I can select from that are PennyMac approved for an appraisal? Why did your repS***, at ###-###-#### on 2/14/stated that the PennyMac will not remove PMI until 78% the initial purchase AND the loan has been held by PennyMac for two yearsAs I am now below 78% of the initial loan purchase price, will the PMI auto remove when I have had the loan with PennyMac for two years? Regards, Michael N***

I am rejecting this response because:
This matter still has not been resolved my original complaint still stands.?
Regards,
M*** ***