3 Keys LLC

Complaint:
I am rejecting this response because:? This is not a resolution.? This is just a response.? I will accept and close the complaint once this has been resolved.?
Regards,
*** P***

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsH***? concerns

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsM***’s? concerns

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsJ**’s? concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accuratemannerThank you for forwarding MsW***’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the? process of completing a thorough review of MsW***’s loan to ensure that her? concerns are addressed.? PennyMac will? send a written response in regards to the research regarding her concerns once? the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

Complaint:
I am rejecting this response because:i didn't get a callCome on
Regards,
*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrH***’s concerns to our attention and? allowing us the opportunity to respond

Complaint:
I am rejecting this response because:I still have not received any correspondence or
resolutionI just keep being given the run aroundI feel the credit records are retaliatory because I have filed complaints with the Revdex.comI want those records removed from my credit report immediately and I want my account corrected immediatelyMy husband, who is also on he mortgage, called and asked to speak with a supervisorHe was told a supervisor would contact him within hoursThis was several days agoThis is absolutely unacceptable.?
Regards,
B*** ***

Thank you for bringing? this matter to our attention.PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely mannerA detailed letter of explanation will be sent to? MrsW***? under separate cover within 5-business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrOlson’s concerns to our attention and? allowing us the opportunity to respond

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsT***’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the? process of completing a thorough review of MsT***’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? Mr.G***? to discuss? his? concerns on? May 11, 2018.? ? A detailed letter of explanation will be sent to? MrG***’s? under separate cover within business days.? ?

Complaint:
I am rejecting this response because: ? first and foremost I understand that PennyMac wants to clear their name but making up lies is not the way to resolve this? I have not received any phone calls (voicemails or missed calls) from any PennyMac representative on August 20, or August 24, ? Additionally, I sent two emails to PennyMac C.O.OS*** *** on July 31, and August 5, to give him a chance to resolve this matter and I received no response to my emails? I received the email address from a PennyMac customer service representative and checked it with the email address from the PennyMac website.I just want to resolve this matter quickly but after calls to PennyMac customer services, that ship has sailed.In case PennyMac claims to have the wrong phone number for me, my phone number is ###-###-####? Have them "actually" call me at their first opportunity
Regards,
D*** ***

Thank you for bringing? this matter to our attentionPlease be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information

“Thank you for bringing? this matter to our attention and
allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review
and respond to? MrZ*** H***’s? concerns.PennyMac? strives to provide superior customer service
and? respond to all inquiries? in
a? timely manner.? Upon
receipt of the Revdex.com notification, a PennyMac? Representative? contacted? Mr
H***? to discuss? his concerns
regarding? homeowners insurance? on? December
15, 2015.? ? A detailed letter of explanation will be sent
to? MrH***? under separate cover within
business days.? ? PennyMac? values and protects its customers’
confidential? information.? Due to privacy reasons, we will refrain
from? posting? any personal information to the Revdex.com site as we do not
disclose our? borrowers’? personal information.?

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsC*** concerns.? PennyMac strives to provide superior customer service and respond to all inquires in a timely mannerA detailed letter of
explanation will be sent to MsC*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Complaint:
I am rejecting this response because: There has been no resolution in this message and
it is only one sentence longI want answers regarding the fact that I was under a Disaster Forbearance Plan and yet this business ruined my credit score and report.?
Regards,
*** G***

I have discussed MsEgnak's complaint and options have been providedThe complaint has been resolved

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsM*** ? concerns.? PennyMac? strives to provide superior customer service and? respond to all inquiries? in
a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsM*** ? to discuss? her concerns regarding payments and fees on? July 12, 2016.? ? A detailed letter of explanation will be sent to? MsM***? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here

I am rejecting this response because:? they said they would look into itToo soon to say anything.? Till I See what response I Get and If It's resolved.? So can't Accept Or reject On their statement.?
Regards,
***? G***