3 Keys LLC

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrT***’ ? concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsK***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our
office is in the process of completing a thorough review of MsK***’s loan to ensure that her concerns are addressed.? PennyMac will send a written response in regards to researching her concerns as the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrL***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner.? Upon receipt of the Revdex.com
notification, a PennyMacRepresentative attempted to contact MrL*** on September 8, Our records confirm that an escrow refund check was mailed to MrL*** on August 26, ? Additional attempts will be made to confirm the receipt of the check and address all of MrL***'s concerns? PennyMacvalues and protects its customers’ confidential information.? Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.? ? A detailed letterwill be sent to MrL*** under separate cover.? ? ? ?

PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the? Revdex.com? notification, a PennyMac? Representative? contacted? MsM***? ? to discuss? herconcerns
regardingherpayments? on January and February 2016.? ? A detailed letter of explanation will be sent to? MsM***? ? under separate cover within business days?

Complaint:
I am rejecting this response because:I had filed the below complaint- Complaint ID on 1/20/"We have been a PennyMac customer for years and every year we are required to provide a copy of our Homeowners Association Flood insurance policy for our condominiumEvery year we fax the information as required to the required addressThen a month later we get a threatening letter that we haven't provided the insurance and they are purchasing a $policy for usSo we fax again, call, and finally have to mail a copy to this companyI spend hours of time on the phoneThey also did not send our payment to our insurance company for HOin time so it was cancelledEven though I contacted them to make sure they would pay it on time, they did notThe policy was reinstated once our insurance company received the payment but if we had had a claim, we would not have been coveredThis company is very inefficient, and very difficult to deal with." On 1/21/I received a phone call from D*** *** at PennyMac assuring me that this would be looked into and taken care ofI did not respond on the Revdex.com complaint response that the matter was resolved because I was waiting to see if it was actually resolvedObviously it was not because I got a message by email today that Penny Mac had charged my escrow account for insurance that my condo association already covers"On 1/30/We have made an INSURANCE PAYMENT on your behalf from your escrow account: of$3459.26" After the previous complaint I even made a copy of the policy and mailed it to the correct address for PennyMac, noting my loan number,as required, and STILL am chargedPrior to that it had been faxed twice and emailed via messaging systemThis company needs to be investigated for their business practices.I want this company investigated for fraudulent business practices as they stated that this matter was resolved yet charged my account for $I want my money returned with interest and need them to figure out how to receive information when it is sent to themI have gone through this every year for years now but have never been charged like this.Regards,
D*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsHodges’ concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the? process of completing a thorough review of MsHodges’ loan to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching her? concerns as the issue is currently being researched and will be resolved

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsC***’s concerns to our attention and? allowing us the opportunity to respond

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrS***’s ? concerns.? PennyMac? strives to provide superior customer service and? respond to all inquiries? in
a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? reached out to? MrS*** to discuss? his concerns regarding credit reporting and fees assessed on? July 29, 2016.? ? A detailed letter of explanation will be sent to? MrS*** ? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11508735, and find that this resolution is satisfactory to meI would, however, appreciate an explanation as to how and why this happened again after the last time I filed a comaint last year for the same reason.? ? I very much look forward to hearing from you.? Respectfully,? S*** ***
Regards,
S*** ***?

Thank? you for bringingthis matter to our attention and allowing PennyMac Loan? Services, LLC(“PennyMac”) the opportunity to review and respond to MrB***’s? concerns.PennyMac? strives to provide superior customer service and respond to allinquiries? in a timely manner
? A representative has been assigned to research and address MrB***'s concerns.? A voicemail was left for MrB*** with the direct contact information for therepresentative assigned to his account? Additional attempts will be made to speak with MrB*** in detail? PennyMac? values and protects its customers’ confidentialinformation.? Due to privacy reasons, we will refrain from? postingany personal information to the Revdex.com site as we do not discloseour? borrowers’ personal information? As such, a letter of explanation will be sent to his attention? under separate cover.? ?

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrW***’s ? concerns

Complaint:
I am rejecting this response because:? They have yet to come up with a reasonable solution
Regards,
R*** ***

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsC***'s concerns.PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely
manner.? Upon receipt of the? Revdex.com? notification, a PennyMac? Representative? contacted? MsC***? ? to discuss? his/her? concerns regarding? the application? of? her? payments.? ? A detailed letter of explanation was sent to MsC***? ? under separate cover on November 13, ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the? Revdex.com? site as we do not disclose our? borrowers’? personal information“ ?

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrO* ***’s ? concerns? PennyMac? strives to provide superior customer service and? respond to all
inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? reached out to? MrO* *** to discuss? his concerns regarding the payments received and credit reporting on? September 28, 2016.? ? A detailed letter of explanation will be sent to? MrO* *** under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.?

? PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrT***’s concerns to our attention and? allowing us the opportunity to respond

Thank? you for bringingthis matter to our attention and allowing PennyMac Loan? Services, LLC(“PennyMac”) the opportunity to review and respond to MrF*’s? concerns.PennyMac? strives to provide superior customer service and respond to allinquiries? in a timely mannerA
PennyMac representative has contacted MrF*? to discuss his concerns.Additionally, MrF* was provided with the direct contact information for therepresentative assigned to his account and will be contacting the representative at a time that is convenient for him to complete the online registration process.PennyMac? values and protects its customers’ confidentialinformation.? Due to privacy reasons, we will refrain from? postingany personal information to the Revdex.com site as we do not discloseour? borrowers’ personal information? ? ?

Complaint:
I am rejecting this response because: We have no response from the
business -? It is May 10th and I have not been able to reach them - they left a message on Monday for me to call them - I tried and again was directed to their website to do online checking to see status - I never did online with them even when we were their customer for two years.? Regect -? because still no refund on our escrow received - I would like to request interest as well nowdays was suppose to be the refund date as of April 18th
Regards,
*** And T*** ***

Please be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.?

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrL***’s ? concerns

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsN*** concerns