3 Keys LLC

Complaint:
I am rejecting this response because it’s not a resolution.?
Regards,
B*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrsM***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrsM*** to discuss her concerns regarding the billing statement on September 2nd and 12th, 2016.? A detailed letter of explanation will be sent to? MrsM*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsM***’s concerns

Complaint:
I
am rejecting this response because:Nothing was resolved as of this email, PennyMac only thanked the Revdex.com for sharing my concerns with themI am still waiting for PennyMac to remove all late fees and reverse damage done to our credit? Our Bank account was accused of being closed therefore Pennymac never received payment for the month Sept, ? I uploaded statements from Bank of America showing the account has been open and funds were always present? PennyMac had a glitch with autopay, where they could not receive my money for the month until I forced the payment to fo through with a banker from BofA and a rep from Pennymac? I have only tried to make sure our account was paid on time, and in full each month? Again I please ask that the late fees and damage to our credit is removed.? Regards,
*** C***

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to your concerns.? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely
manner.? A detailed letter of explanation will be sent under separate cover within business days? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose ourborrowers’? personal information.? Tell us why here

Complaint:
I am rejecting this response because: this matter needs to be addressed sooner than daysThis has gone on long enoughThey are withdrawing money from my account that they are not authorized to withdrawThey have my number and they are welcome to call me.?
Regards,
L*** ***

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrL*** ? concerns.? PennyMac? strives to provide superior customer service and? respond to all inquiries? in
a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? reached out to? MrL*** to discuss? his concerns regarding the payments received and credit reporting on? September 20, 2016.? ? A detailed letter of explanation will be sent to? MsL*** under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here

I have spoken with? MrH*** on December 31, and today January 4, I confirmed the refund has been sent and received by the borrower and the only pending issue is the billing statementThe next billing statemnt the customer receives after making his 2/payment? will reflect the correct payment amount

Complaint:
I am rejecting this response because: Penny Mac has sent this to their insurance? companyI will be happy if their insurance takes care of my damages due to their mistake in not paying My home owners insurance via escrow like they were suppose to! ? I am still waiting to hear from insurance adjuster.?
Regards,
***? R***

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to MsH***’s
concerns.PennyMac
strives to provide superior customer service and respond to all inquiries
in a timely manner.? Upon receipt of
the Revdex.com notification, a PennyMac
Representative contacted MsH*** on November 5, 2015, to discuss her concerns.? MsH*** was provided with a substantive
response that addresses her concerns.?
A letter will be sent to MsH*** under separate cover.? PennyMac
values and protects its customers’ confidential information.? Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.? ? ? ?

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrS*** ***’s? concerns PennyMac? strives to provide superior customer service and? respond to all
inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MrO***’s? to discuss? his concerns regarding? the release of mortgage? on? January 4, 2016.? ? A detailed letter of explanation will be sent to? MrO***? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.?

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to your concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? A detailed letter of
explanation will be sent under separate cover within business days.? ? PennyMac values and protects its customers’ confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.? Tell us why here

Complaint:
I am rejecting this response because I have not received any? phone calls and/or voice messages from Penny Mac on 7/29/regarding this matter.? In addition, when I contacted Penny Mac regarding the fees on my account I was told the fees were instituted for photos taken of my home to a ensure the home was not abandoned.? The reason for these fees are ludicrous and not a business practice I was aware of at all.? I have not received any mail to date regarding this complaint either.? ? If Penny Mac is sending any documents to my via mail as they state, they note within days.? This complaint will need to be open at least that long or until I receive the documentation
Regards,
T*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrM***’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MrM***’s loan to ensure that his? concerns are addressed.? PennyMac willsend a written response in regards to researching his concerns once the issue? has been researched and reviewed.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

Thank you for bringing? this matter to our attentionPennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely mannerA detailed letter of explanation will be sent to? MrF*? under separate cover within 5-business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsG***’s ? concerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsM***’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the? process of completing a thorough review of MsM***’s loan to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved

PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information.?

Complaint:
I am rejecting this response because:No one called me I'm the one that called on the 11th and have had to call back twice to still not have an answerI was told today that at the end of the week they might have and answer as to why the discrepancy in amount due.I am also now being charged fees for foreclosure when my account is not late or behind.I've also explained due to the continual miscommunications and in ability to ensure that my loan is not in jeopardy I want my account sold at no cost to us or increase in amount due.? Regards,
*** G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11507567, and find that this resolution is satisfactory to meHowever, I am still waiting for letters from PennyMac regarding letters PennyMac has now sent informing me that both my homeowners policy and my hazard insurance policy are "Deficient"When I called to ask about the first letter regarding my home owners policy, on June I was told that it was a mistake and I could disregard the letterI requested a letter stating that my insurance was "not deficient" and have yet to receive the letterThen I received a letter on June that the second policy (the hazard insurance) was also "Deficient" and was also told to disregard that letter; I again requested a letter stating that that policy was "not deficient" I have not received that letter as of yet either?
Regards,?
K*** ***