3 Keys LLC

Complaint:
I am rejecting this response because:
Regards,
L*** *** ? I appreciate the initial outreach from PennyMac, however the call-back information provided appears to be defectiveHaving left multiple messages on a voicemail box with no identification, none of my messages have elicited any further response.? Relying on written communication with PennyMac has so far not proven to be an effective means of communicationAlmost none of the facts identified nor simple requests for a corrective audit have been addressed, and authors appear un able to deviate from a position that PennyMac’s processes are infallible, whereas this position is easy to dismiss through simple logic? I will await written follfrom PennyMacNevertheless, I cannot stress too strongly that my overwhelming preference is to have a single, authoritative point of contact assigned that can be contacted reliably, to conduct the same manner of audit and evaluation previously been conducted by PennyMac with respect to the Escrow accounting, which resulted in the award of a significant refund to me

Complaint:
I am rejecting this response because:I still do not have a check in my hand? I recieved r a call and called back in less than minutes only to get a machineI left a message requesting another call back? It's been weeks and still no check? Anything less than having the money sent with a tracking number is unacceptable since I have been told different times that it has been mailed and have not reviewed it? What good does telling me it was mailed weeks ago (August 26th) do? ?
Regards,
*** L***

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsS***’s? concerns

PennyMac? strives
to provide superior customer service and? respond to all inquiries? in
a? timely manner.? Upon receipt of the Revdex.com notification, a
PennyMac? Representative? contacted? MsS***? to
discuss? her concerns regarding? the Loss Draft
Insurance check? on? December 8, 2015.? ? A
detailed letter of explanation will be sent to? MsS***? under
separate cover within business days.?

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsL***’s? concerns

Complaint:
I am rejecting this response because:I have been charged the wrong amount in my escrow since February because Pennymac had not updated my HOA insurance even though it was faxed to themI would like to speak to someone at the escrow departmentPennymac said they would reissue me a check for around $but I have that I have been over charged $every month since FebruaryThis totals $2,not $450.00.?
Regards,
*** C***s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10939194, and find that this resolution is satisfactory to me
? received a call from Penny Mac the day I filed my complaint hereThey then sent me a letter claiming they had not received formal notification that my uncle had diedI had provided the name and number of the lawyer in charge of the estate more than once? Also, according to my aunt (sister to the uncle) who is in contact with the lawyer, the lawyer had contacted PennyMac? However, I am just relieved that the harassment seems to be over? Thanks for your help
Regards,
Pamela Hulton

Complaint:
I am rejecting this response because: They keep sending us ridiculous request,
for example, they are asking for July bank statement when July is not closed yet! In addition, they are making the closing? number wrongI tried to email them to correct it; however, they refused to answer me! It is totally unacceptable!
Regards,
E*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12620939, and find that this resolution is satisfactory to me
Regards,
C*** ***

Complaint:
I am rejecting this response because:
I am waiting for documentation that the Pennymac representative said she would send me
Regards,
M*** ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrL***’ concerns to our attention and? allowing us the opportunity to respond.? ? Upon receipt of
the Revdex.com notification, our office is in the? process of completing a thorough review of MrL***’ loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved

Complaint:
I am rejecting this response because: I have not received any communication from Penny Mac regarding my complaintFurther more, when I have contacted the business in previous months regarding the issue, I have been promised a call back by the supervisors and not received a response
Regards,
P*** ***

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrA***’s concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS***' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com
notification, a PennyMac Representative contacted MrS*** to discuss his concerns regarding his insurance payment on January 14, A detailed letter of explanation will be sent to MrS*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsG***’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com
notification, our office is in the? process of completing a thorough review of MsG***’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11933707, and find that this resolution is satisfactory to me
Regards,
M*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrD***'s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrD*** to discuss his concerns regarding the insurance claim funds on July 7, 2016.? A detailed letter of explanation will be sent to MrD*** under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsE***’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the? process of completing a thorough review of MsE***’s loan to ensure that? her concerns are addressed.? On September? 17, a PennyMac representative called MsE*** on the telephone numbers? on file to discuss her concernsPennyMac is currently in the process of a? review of her concern, and will send a written response in regards to? researching her concerns one the issue has been researched and resolvedA representative? has contacted MsE*** to advise her of this information.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsM***’s loan to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information