360training Reviews (%countItem)
360training Rating
Address: 6801 N Capital Of Texas Hwy Ste 150, Austin, Texas, United States, 78731-1780
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Bad qualify training. I took WA Broker course with them. They offered "course and practice exam'. The real test had only about 10% of materials related to course 360training provided.
Their material is not related to real exam or certification. I asked for option of refund or follow up from manager and was advised that because I 'accessed course' there is no refund and no option for any recourse. Stay away. Do not waste your money
Valued customer,
We hope this message finds you safe and well. Thank you for choosing 360training.com as your training provider and allowing us an opportunity to help guide you regarding your concerns.
You mentioned in your complaint of our training content not being the quality up to your expectation hence made you fail the state exam. We would like to take the opportunity to inform you 360training.com as an Approved training provider for Washington Real Estate curriculum. I would also like to inform you our content is directly in accordance with the regulations and topics provided by the regulator and approved according after review and the content meets all necessary training requirements.
Our records reflect that you have successfully passed your Washington Real Estate Fundamentals course. You passed your final examination in this course on your 6th attempt and your average in the six attempts that you have made is 40.92%. While we respectfully disagree with your claim about the content being outdated, I would like to inform you that this content is helping hundreds of other individuals passing the state examination. Learners are always advised to go through the content of the course very thoroughly and carefully so they can be prepared for the state examination. It is to be noted that you still have the exam prep course available to you to help prepare you for the state examination and we would like to advise you to go through our practice exam as well.
Lastly, I would like to inform you that refund is no longer an option! I would like to reiterate all students including yourself prior to paying for our training programs agree to our licensing policy which clearly reflects our refund policy unfortunately you do not qualify at this time.
I was working on the Reseller program gave my Credit Card info and was moving forward and then nothing no return calls or anything. I have talked with OSHA and Law Enforcement. They are opening an investigation on this company with so many complainants. Please Stay AWAY FROM THIS COMPANY . VERY bad customer support or service.
Dear Christopher, we hope this message finds you safe and well; Thank you for your interest in our affiliate program and we are sorry for any confusion you may have regarding the program.
On June 1st, you had a phone conversation with our Director of Operations. On that call, you told us you had begun the process to become an affiliate for 360training. However, that was with a prior employer of yours. You also confirmed that your credit card was never charged. On that call, you told us you were interested in becoming an affiliate with your new employer. We immediately sent you an email with the form required to begin the assessment process of becoming an affiliate for 360training at your new employer. We have also followed up with 2 phone calls to you. We have never heard back from you.
We welcome the possibility of expanding our affiliate network. However, we take our program seriously and need to go through an assessment process before including a new entity in our program. We can’t begin that process without the form filled out and returned to us. We also can’t use your prior employers information as a basis for assessing your new employer. Once you return the information to us, we will get back to you promptly as to whether or not you qualify for our affiliate program.
Thank you again for your interest in 360training. We look forward to receiving your information.
They never specified the course will be able to accessed for one year only before you make the purchase. It's a scam company! DON'T USE IT.
Dear Xi, we hope this message finds you safe and well; our records show that you signed up for our training programs back in October 2018. Please be informed any individual who signs up for our training programs prior to paying for our courses agree and acknowledges our licensing agreement which clearly reflects you'll have access to our programs for an year from the day purchased, you mentioned there was no notification or alert of your curriculum expiring, I respectfully disagree with your statement or claims because learner profile clearly reflects the exact date your program expires, we appreciate all customer feedback which is extremely valuable to us however your request cannot be accommodated at this time.
BEWARE. Please stay away and take your course elsewhere. This is a scam company.
I purchaed the Learn2Serve Food Safety Management Principles and Exam a week ago and now I cannot review my course again. this is what it says "Course Review Not Allowed
You are not allowed to review this course after reaching the end of course"
I want to review it again to take my exam. I called them and they said their engineering dept. will re-open it and now it has been 3 days and to no avail.
Also, they will not tell you what anwers were wrong after the exam. I am sure they are tweaking the results to purposely fail you and make you purchase additional training or purchase exams again. This is scam. very shday business practice.
STAY AWAY
Valued Customer, on behalf of 360training.com I take the opportunity to thank you for purchasing your training programs through us, and hope this message finds you safe and well; I respectfully disagree with your claims of any of our training programs being a SCAM or anything of this nature, please be informed that WE have been in regulatory/compliance business since 2004 and take compliance VERY SERIOUSLY, I would also like to inform you that millions of learners get certified using our platforms across multiple verticals!! you mentioned that after reaching the end of the training program you were not allowed to re access the course, I would like to take a moment to acknowledge yes that is how our program works, once you successfully pass all training module with the appropriate passing score required on modules and the exam at the end. Your course states reflects as completed and no further review is allowed at that time automatically, since you mentioned to have already notified our support team already we will grant you review to your principles course free of cost and you will be notified in the order received.
further more, I was unable to locate any records of you in our system using the information you provided on this complaint, kindly confirm your full name, e-mail for someone from our office to contact and help address your concerns.
Purchased the OSHA 30 Training only to realize I was charged for two courses. When I reached out to the customer support I was given instructions to provide proof of purchase only to be told they would not refund one of the purchases. How can that be legal? Not to mention their platform is super unstable. ***'s has better customer service than this disorganization. Its no wonder they are not an accredited Revdex.com business . I have notified my organizations HR director not to use this company for any training ever again.
Dear Joseph, I would like to start by thanking you for your business, it certainly shows that you have signed up for our OSHA 30 & 10 hour General industry outreach training program, you qualify for a refund and we will issue you a credit back, we however disagree with your statement of our platform being unstable.
You mentioned that our platform is very unstable, which I am sorry to say but far form reality, I also apologize to inform you but also do not match our technical records nor did you record any such complaints or requested any assistance with our support team I would also like to add that your account shows that you’ve spent approximately 17hours on our 30Hour General Industry training program with exact training progress at 47%.
Someone from our support team will contact you shortly regarding your refund.
Great course, but won’t use again
I enjoyed the property and casualty course but I wasn’t aware that I couldn’t go back and study my course multiple times and I wish I had taken more notes. Every online course I’ve taken has unlimited access to courses and exams! And I can’t take my final exam bc I didn’t write down the other half of my keycode, which I can’t go back and retrieve bc I can’t access the completed courses. Such a headache compared to others I’ve taken in the past. definitely won’t use again.
Dear Amanda, we thank you for your trust and feedback, someone form our call center will call you within the next 24/48hours and help guide you with the next process, you will be able to revisit your course content, exam prep and you can make an attempt to your final exam.
Absolutely the worst support ever. A TX state mandated self study guide failed to download properly before I finished the course. After I finished the course, I was not allowed to go back and review any material or attempt to download the study guide after I discovered the file had been corrupted during download. I have been attempting to get access for a week. They have even told me I would have to redo the 32 hour course, which I agreed to if that was the only way to get the study guide. Now they have quit responding to my inquiries. I am going to stop payment on the credit card.
Dear Chris, someone from our office will contact you regarding your inquiry, it is absolutely accurate that once you complete your training program our system would believe you have downloaded all PDF's and files associated, we are positive we should be able to address your concerns related to downloading your study guide.
Cheap, scammy company--reached out online regarding a refund said they would contact me and never called, continued messages to no avail. Use any competitor, they can't be worse than these s
s
Dear Matthew, it shows that you purchased our 180 Hour Premium Texas Pre-License Package in 07/03/2015, we also see that you spoke with our a support representative and asked to speak with a supervisor and spoke with Daphne who reiterated our refund policy which allows you access to all our programs for 365days from the time purchased and this is our licensing policy which all our learners agree prior to paying for our programs, including you. Unfortunately we can no longer issue you a refund for this purchase, however we can and will honor the additional 10% discount off list price which you were offered by our supervisor Daphne.
Never received OSHA 10 card. they want $90.00 to send it out. Say that is the cost for a replacement. They keep saying that it was returned every time. The address they are using is the right one. All mail is checked, so how it is getting returned we don't know..
Need a low Star then an 1..
Dear Gene, it shows that your DOL card was returned back to our office, we can certainly reship the card back to the same mailing address, however it shows that based on your conversations with our support team you requested an additional to the mailing address with your company details, that is fine with us someone will contact you shortly to reconfirm your mailing address and ship the card again to your confirmed mailing address, I would also like to inform you that returning card fee is $8. Kindly expect a call from our support center in the next 24-48hours in this regard.
7 days ago I upgraded from Standard Property and Casualty Insurance prelicensing to premium Property and Casualty Insurance Prelicensing just to get the printed book to study. I asked the CSR who took my credit card info specifically when it would be mailed, his reply, "It will be shipped out today. You will have it in 5-7 days." 1 week later it has NOT BEEN SHIPPED and I can not get serious help. I have asked till I am tired of asking. I have asked for refund explaining situation. The response was someone is helping me and will let me know when fulfillment center updates information. That's great since it is a limited course and I am spending the time begging for a book. It's not fair to treat low-income snap families this way because we want to better ourselves and help out families.
Dear ***, based on review of your account, it appears that you originally purchased our Standard - *** pre-licensing package on 02/17/2020 you requested us for an upgrade and wanted to get the booklet we accordingly updated you to our Premium package for which you paid the difference. You contacted us on 03/05/2020 and asked if we were able to mail out the booklet our support representative informed you that the booklet was mailed out on 03/04/2020 to her mailing address and provided you with a tracking number via UPS. I am afraid we will not be able to process a refund because the package you purchased was delivered in a timely manner. We thank you for your business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I have now taken Real Estate Law twice thru 360training.com and the testing questions in no way relate to any of the practice/training material and questions. I have taken Legal 1 and 2 with them and did not have an issue. I have taken pictures of the questions asked that are no where in the training material nor are they covered in the practices tests.
Dear ***, I would like to take a moment to acknowledge the fact that the training program Real Estate Law for which you made an attempt to complete multiple times there was certainly a bug in the system which caused the inconvenience, I again take a moment to apologize for the inconvenience this has caused, I thank you for taking the time this afternoon discussing and accepting my assurance that the issue has now been fixed and you should not have similar concerns on your future attempt. Please do not hesitate to contact me on my direct phone or e-mail for any further assistance. Thank you.
I placed the order on 2.22.2020 at 10:14 PM EST
My employer requested to see the course before I started so I tried to log in and couldn't get to the course.
I had issues on 2.22.2020 and the course didn't show in my account and sent a *** email because your office was closed.
I did receive a *** response on 2.23.2020 to log in and the I could see one of the courses and not the 2nd one.
I tried to call on 2.23.2020 at 9:21 PM to ask questions on the course and the office was closed.
I called 2.24.2020 at 9:18 AM and talked to a *** person to help see my courses and asked questions about the course for my employer and was notified at that time that I would need to refund within 3 days of placing the order to receive a refund.
On 2.24.2020 at 10:45 AM, I called to cancel the order. I was told at that time that I would receive a call back from a supervisor within the hour to process the refund.
I did not receive a call back as of 12:17 PM on 2.24.2020 so I called and asked to speak to a supervisor. I was instructed at that time to reply to the email and send it to ***@***.com that I wanted a refund and state the reason why. The person I talked to stated that I would receive the refund in 24 to 48 hours.
At 12:24 PM on 2.24.2020 I sent the email requesting the refund to no-reply@***.com and ***@***.com
I did not receive a reply as of 7:47 PM on 2.26.2020 so I sent a follow up email at that time.
I did not receive a reply as of 9:05 AM today 2.28.2020 so I called and talked to Michelle Macayana about the refund and she said she would check on the refund. I forwarded her the email at that time.
I received an email back from *** at 2:41 PM on 2.28.2020 stating that I did not process the refund within 72 hours which was not true. I processed the refund at 38 hours after the order was placed.
I worked with *** and forwarded him the original refund email from 2.24.2020 and also a screen shot of the email sent.
I did not hear anything back by Monday 3.2.2020 and I called at 3:28 PM. I talked to a CSR and she gave me the excuses that they were not going to give a refund and I asked to speak to a manager and she said they would call be back in an hour.
I did receive a call back from a manager at 4:41 PM and he stated that because I cc'd ***@***.com in my refund request email that I am not eligible for a refund even though it was sent within the 72 hour refund policy time frame as listed in their refund policy: https://www.***.***_
We apologize for the inconvenience, your order will be refunded from our end within the next 24hours
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I had asked for a week, from 5 employees, for a refund due to poor customer service. For one week they gave me the run around until they said I need to send an email for the refund. I sent them an email with all the information for my account. 2 days later, I had contacted them AGAIN. They said I have not receive a because I didn't attach the receipt, ,which they have access to with all information I had provided.
Valued
customer, we trust this message finds you safe and well! Our records show that
you signed up for our training programs on Feb, 19th 2020 on your
complaint against our company, our logs and records also reflect that you
certainly contacted our support team requesting guidance to help assign
learners with the seats you purchased on their behalf, I am afraid we disagree
with your claims that you were not assisted in a timely manner or provided
information which wasn’t sufficient to assign those seats accordingly, our
records also reflect that a senior representative also made multiple attempts
to contact you on the phone number available on your 360Training profile which was
unattended every time. 360Training.com
and it’s management believes in customer satisfaction, in accordance with our
refund policy guidelines all individuals are eligible for a 100% refund if
requested within three days from the day of purchase, you informally requested
for a refund on the same day you made this purchase despite that our refund
policy guidelines were not followed by you our management did the right thing
and issued a FULL refund of your purchase on March 6th 2020 We thank
you for your business, and apologize for any inconvenience this may have
caused.
On september 16th 2019 we purchased a training class that was required for state law here in *** to allow our manager to serve customers.
The test was advertised as a proctored test (meaning the employee could use a web cam to take the test and not have to drive 4 hours to the nearest testing site). After purchase the test parameters were changed and they on longer offered the proctored testing. I requested a refund and was told no as the 3 day refund policy was over. I have been emailing back and forth for months now requesting any accommodations they could provide ranging from a full refund. To the ability to proctor the test. They have out right refused both and will not give us our money back. This is a bait and switch issue and they promised one thing and now will not follow up wih the promise.
Valued customer, we thank you for your trust and feedback; I would like to take the opportunity to inform you that we have enabled our online proctoring services, one of our agents were also able to speak with you yesterday that due to the current COVID-19 status in the country all PSI proctoring locations are closed and the good news is that we now offer live proctoring. I am afraid the reason why you were not allowed a refund the last time was basically because all communication regarding availability of our live proctoring system was for a limited period of time and all appropriate communicated. We also for the very reason discounted a reasonable sum on your order. We thank you for your trust and business
My son signed up for an online training class in error. He is an undergraduate and the university instructor sent the class a confusing email with a link to the above named business, to demonstrate the type of curriculum that would be offered for an OSHA-certification class. The link included a link to register and pay, but students were supposed to use a different link to register through the university. In error my son signed up and paid (through our joint account). Two weeks later upon arriving at class he learned of his mistake. He used online chat with the company and was told he could not receive a refund because he did not make the request within 3 days of signing up. I called and over the course of 5 days spoke with 3 different people and was told that no refund could be given. This makes no sense. No services have been provided, and because the class is online, no instructor or classroom was booked -- the company has lost nothing and could easily issue a refund. A reputable company would not make this so difficult. Today I was told I could send an email formally requesting a refund, which I have done, but have little faith anything will come of this.
This complaint was addressed on the 11th of Feb 2020, kindly review the following exchange between the disputer and myself. Please let us know if there is anything further 360training can do to help.
Good Morning ***,I hope this e-mail finds you well; I thank you for your patience with
our Customer Support Team regarding your request, I would like to take the
opportunity to inform you that based on our discussion yesterday and as you
mentioned the status of your son who made an honest mistaking signing up for
our training program based on the misleading information provided by his
instructor or assuming our program is what he requires, it is a pleasure to
inform you that your request has been accepted & approved, someone from my
team will contact you shortly once the credit has been issued from our end.
Again, I thank you for your patience and hope you understand 360Training’s
management is highly dedicated to ensuring we provide quality training program
to hundreds and thousands each month within compliance and operational
guidelines. Thank you. Please do not hesitate to contact me directly should you have any
further questions or concerns. Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The business did issue the credit as requested and I regard this matter as settled. It remains the case that they made it extremely difficult and unpleasant to achieve this result and I sense they do not intend to alter their policy -- which is essentially a rip-off or scam type "policy," intended to snare the unwitting. I suggest the Revdex.com keep tabs on them.
Regards
I ordered an online course from this business and although I got an email with the subject "Order Received," I never got any follow-up emails with information on how to access my course. I've been very ill, and because I was waiting for the email with course information, it left my immediate attention. There didn't seem to be a hurry, as it was a voluntary course I was taking to supplement sporadic jobs, and I was dealing with health issues, moving, etc. Just over a year went by. This was a long time, I know, but again, I didn't think I had to worry about it.
Yesterday, I remembered that I still wanted to take the course, went to look for info the course info email and saw that I never got one. When I clicked on the last email I'd gotten from them, subject "Order Received," I found a small link to access the course, on a text line just after the word "Login," which is an odd place to put it. It might seem somewhat logical, but the way it looks visually could easily be looked over. When I clicked on it and went into the website, it said the course had expired.
I checked back over my emails to be sure, and saw that I never got anything after the one that said "Order Received." Nothing CLEARLY telling me how to access the course. Nothing warning me that the course would expire. Businesses usually send these things when they care about their customers. It's just good business.
I called the business today, explaining the whole situation and assuming that they'd be reasonable and either refund my money or let me still take the course. They did not. The customer service rep first said they'd help me, then told me that because it had been over a year, they couldn't do anything. They said that the information about the expiration was in my "Terms and Conditions," which I may have had access to or seen at some point, but they are nowhere to be found in the single email I got after placing my order.
While this business may not have broken the law, it is still a terrible business practice, and I believe unethical, to not send a clear email with information about the course, not to put an expiration date in the one email sent, and not to warn the customer that their course is expiring. It wouldn't cost them anything to let me take an automated course. I already paid for it, so it's absurd that they wouldn't either give me a refund or let me take it, especially when I've had serious health issues, and they'd never sent a clear email with info.
We value all feedback from our students, our course content for learners is available for 365days from the time signed up after which our programs expire, this order was placed in 09/05/2018 we realize the claims of health related issue however our order confirmation receipt clearly identifies a contact number/ e-mail & instructions for our learners to start our training program, we would like to offer an additional 10% discount on re-enrolment on our training program is you wish to retake.
I have signed up and paid $120 for an online course [CA 135 hours real estate salesperson pre-licensing course] with 360training.com on September 6, 2019. Because this course was not satisfactory and I was unable to complete the course due to technical difficulty I encountered due to glitches of the online program as well as course restrictions the company imposed on the enrollee. I had contacted the company for a refund and was denied. I had also filed a dispute with my credit card company [***] through which I paid the course fee but again, was rejected because 360training.com refused to honor the claim.
The problems I suffered included but were not limited to the following issues:
1) The product (above mentioned online courses) does not meet my need and expectation.
2) The online program is very difficult to navigate.
3) The system is extremely UN-user friendly.
4) The course requirements create hardship for the student AND is unnecessary
(Requirement 1: that student needs to spend 45 hours on the computer and the hours needs to be recorded on the time tracker before the student can take the course finals.
Requirement 2: that the course finals need to be proctored) *** Note: both requirements are not required by the other company I later enrolled in.
5) There is a glitch with the time tracker and it was NOT accurately recording the time. (I had spent almost 45 hours on the computer from Sept to November but the system only recorded about 1/3 of the hours which made it almost impossible for me to fulfill this requirement.)
6) I have wasted a lot of valuable time trying to work on this online course and thus delayed 2 months' time which I could have completed the course if I signed up with another company and thus moved on to take my real estate license exam
7) I encountered a lot of frustration trying to navigate the system and trying to resolve the technical problems while working on the course.
8) When the program was not able to deliver what I need and expected. I had to spend another $141 to sign up (the course again) with another company in November.
9) To sum it up, it has caused me monetary damage, loss of time and opportunity, as well as emotional stress.
Additional detail: 11/1/19 was the date I spoke on the phone with the customer service rep *** at 360training and was told by her that I would have to show 45 hours on the time tracker before I could take the final exam, and also that I must have a proctor. If the tracker does not show 45 hours, they would NOT issue me the certificate even if I took the exam and passed.
11/21/19 was the date I exchanged email with ***, customer support at 360training after I filed a dispute with my credit card company, but then it was denied by
We value all feedback from our students, we realize there was a minor glitch in one of the quiz which made that particular section of our quiz unaccusable, however there were no multiple number of glitches which were reported by the individual nor based on our compliance QA we were able to identify any, we apologize if you feel our content is difficult to navigate however the navigation is simple by clicking a Play button our course player application to move forward. Learner contacted us again on 09/11/19 to ask if she is required to spend 45 hours on the course and we were able to educate her that the 45 hours is the credit hours that he will get after completing the course and she just need to complete the course within 2 and a half weeks each. Questions were answered promptly. We strictly follow our refund policy and guidelines which are clearly identified for all learners to agree and accept our policy before their payments are processed in the system, regardless we offer a full refund statement within 3days from the time of purchase, this was far beyond this timeline hence the request was declined, yes there was a charge back claim filed by the customer which was ruled in favour of 360training. We thank you for all your feedback however a refund will not be possible at this time, you can however login using you credentials and still access the training program.
I have signed up and paid $75 for an online course [*** hours real estate salesperson pre-licensing course] with 360training.com on September 10, 2019. Because this course was not satisfactory and I was unable to complete the course due to technical difficulty I encountered due to glitches of the online program as well as course restrictions the company imposed on the enrollee. Since my wife had signed up for the course as well and we had the same problems, my wife had contacted the company for a refund for both of us and was denied. We had also filed a dispute with my credit card company *** through which I paid the course fee but again, was rejected because 360training.com refused to honor the claim.
The problems I suffered included but were not limited to the following issues:
1) The product (above mentioned online courses) does not meet my need and expectation.
2) The online program is very difficult to navigate.
3) The system is extremely UN-user friendly.
4) The course requirements create hardship for the student AND is unnecessary (Requirement 1: that student needs to spend 45 hours on the computer and the hours needs to be recorded on the time tracker before the student can take the course finals.
Requirement 2: that the course finals need to be proctored) *** Note: both requirements are not required by the other company I later enrolled in.
5) There is a glitch with the time tracker and it was NOT accurately recording the time. (I had spent almost 45 hours on the computer from Sept to November but the system only recorded about 1/3 of the hours which made it almost impossible for me to fulfill this requirement.)
6) I have wasted a lot of valuable time trying to work on this online course and thus delayed 2 months' time which I could have completed the course if I signed up with another company and thus moved on to take my real estate license exam
7) I encountered a lot of frustration trying to navigate the system and trying to resolve the technical problems while working on the course.
8) When the program was not able to deliver what I need and expected. I had to spend another $95 to sign up (the course again) with another company in November.
9) To sum it up, it has caused me monetary damage, loss of time and opportunity, as well as emotional stress.
Additional detail: 11/1/19 was the date my wife spoke on the phone with the customer service rep *** at 360training and was told by her that I would have to show 45 hours on the time tracker before I could take the final exam, and also that I must have a proctor. If the tracker does not show 45 hours, they would NOT issue me the certificate even if I took the exam and passed.
11/21/19 was the date my wife exchanged email with *** customer support at 360training after I filed a dispute with my credit card company, but then it was denied by ***
Note: my wife and I are both filing a complaint against 360training.com
I hope this e-mail finds you well & safe, below is our response to the following complaint. Valued customer, we thank you for your feedback and apologize that our course curriculum & content does not come up to your standards, however I would like to take the opportunity to inform you for the very reason we have a 3days 100% refund & money back guarantee for all our training programs, you purchased our training program dated 09-10-2019 and your 1st attempt to contact our team was dated 10-29-2019 regarding your questions of our final exam and proctoring requirements based on our records we should appropriate documentation that you were assisted and guided accordingly. We received your call to refund your order n 11/18/2019, along with your wife asking for a refund, based on our software policy that you agreed to prior to processing your payment to 360Training.com all clear instructions were clearly communicated hence the reason your refund was declined, I would also like to highlight no were in our records we were able to track any displeasure with our content, we however value your feedback and thank you again for your business, I am afraid we will not be able to accommodate your refund request at this time however your training program will be available for to complete 365days from the day purchased. Thank you.
I have been locked out of material I purchased online.
Valued customer, we thank you for your feedback but you were not locked out of your training program you officially completed the program and issued a certificate, which basically puts the training course in a completed status and no longer accessible, however your request for review was escalated to our compliance team and based on review your request was approved and granted access back for content review on the program you paid for. Kindly let us know if there is anything further we can do to help.
Valued customer, we thank you for your feedback but you were not locked out of your training program you officially completed the program and issued a certificate, which basically puts the training course in a completed status and no longer accessible, however your request for review was escalated to our compliance team and based on review your request was approved and granted access back for content review on the program you paid for. Kindly let us know if there is anything further we can do to help.
Complaint: ***
I am rejecting this response because:
I had called and emailed 360 Training November of 2019. Unlocking the material over four months later is not a satisfactory response. I had placed several follow up calls and emails to 360 training and had not received a response . I was denied a refund months later even when the materiel was still locked out.
Regards
Bought a countinuing education course from them. I never opened the class because I was way ahead of the time before my licese expired. Recently signed back in and the corse is gone. I had no email or anything telling my they were going to delete the corse I paid for. They will not renew the corse, give me a discount, or give my a refund. All they can tell me is to read the fine print. They are cheaper than other places but you get what you pay for.
Dear Mr., I thank you for your trust in our products and services for several years using our organisation for your Mandatory training needs, I take the opportunity to inform you that all our training programs are available to our learners for a maximum of 365 days from the time of enrollment if not used within the time-frame automatically expire, these instructions are clearly listed on our term of use prior to signing up and paying for our programs, I would also like to inform you that we replaced our training content TREC legal update 1 & 2 starting January 1st 2020 as this was a mandatory requirement by the Texas Real Estate Commission.
I Thank you for your time over the phone this morning regarding your training needs & allowing me an opportunity to explain & deliver a solution which was gratefully accepted by you, someone from our team will contact you shortly and help you sign up for our Texas Real Estate courses. Again, thank you for your trust and feedback.