360training

I purchased an SAE license package from 360Training on September 14, 2018 for $201.75. Before taking the online class or even opening the class, I found the same class cheaper on another website, so I looked up 360Training's refund policy, and if I request a refund within 3 days and do not take any of the classes (which I didn't) then I am eligible for a refund.

I immediately emailed support about the issue, and initially support claimed they could not find my purchase. After some back and forth emails and me sending a copy of my receipt, they said my refund would be processed on Sep 15, and it would take 2-3 business days.

After no refund was posted to my credit card, I emailed support again on Sep 28 using the same email chain asking why. I received no response.

I then called their support number, and the support person said: "We cannot process refunds through the phone, you must email support for that" Even though their website specifically states that I can call for a refund. I asked to speak to a supervisor, and she said "No one is available, one will call you back" then hung up on me.

I still have not received a refund, and this company is a scam.

I paid 75 dollars for a 10hr training that took almodt a week to finish. I waited for two months after completing the course to receive an Osha card in someone else's name. I called to report this issue and was assured that The matter would be handled. It's now 4months later and still no Osha card. When I called once again to find out where my Osha was they ecplain to me that my card was not mailed to me because it was mailed to someone wiho did not return the card. This business is a scam!!

I purchased a texas adjuster course and exam from this company and the content is incorrect, the exam questions and answers do not match. The content is not even in line with the texas state code for dept of insurance. I have submitted complaints with the company over a week ago and was told someone would call me back. No ne did. I tried calling the corp office in Austin the phone lines dont work - just go busy. I have complained and asked for mgr to call me no one did. I asked for my points on the exam to be given to me. Now I just want my money back . My job is at stake and I need to go elsewhere to get this course and exam done and need my money to do so.

I ordered the 98 hour Texas SAE real Estate course.
I have had technical problems with the software rolling back 10 hours off of the time I spent going through the course. I have not been able to take test once finished. I called and sent emails to them and received no response, no fix.
I waited a reasonable time of 1 week for them to respond or fix, even though I needed to get these courses done as quickly as possible. So I called them, they put me on hold for nearly an hour then hung up.
When I finally got to talk to someone I told them I want to cancel and get a refund. They told me I have passed the 3 day return deadline, therefore refused to refund. Totally and completely awful experience.
I looked again at the online advertisement and they even indicate that they have a A+ rating with the Revdex.com which they do NOT. Just many, many complaints. (texasrealestateschoolonline.com)

Company never delivered OSHA 30 card after completion of training. I notified them of this and they simply stated it was mailed out and would charge me again to mail another. They refused to recognize their responsibility to ensure delivery of the product and state since it was mailed out it was not their issue.

I purchased what I believed to be a course, only it turned out to be a test. So I called immediately to request a refund, I also used their chat feature and sent an email to make sure I covered all lines of communication about requesting my refund. Their policy states that when requesting a refund you need to to do it within 3 days of purchase. My request was submitted immediately after purchase.

I waited for a response or a refund, but it was taking too long. So I sent 2 more emails on separate days a few days after their 3 day window. Then I get and email from them saying that I waited to long to request my refund so it is denied.

I proceed to call them to clear things up and to explain how I cancelled the same day of purchase. The person who answered the phone said he could not transfer me to the refund department because they do not accept phone calls. So after so much back and forth and waiting for this person to go relay the information to the refund department he comes back saying that they did find my original refund request but they are denying it.

So I proceed to ask to speak to a manager and of course the manager is in a meeting an so is the supervisor, they put me on hold to go find both of these people who were in a meeting and unable to talk. They are in the Phillipines and the person who I was speaking to had a very difficult time understanding what he needed to do it was like asking a 5 year old to do a job he was obviously not qualified to do. I don't know if I'll ever see my money again.

Should have looked them up here first, after reading the terrible experiences that all of these people are reporting, I would have not even contacted them at all. My health department inspector referred them to us and I will be letting her know not to pass their information to other business owners, this is a massive time sink and one more issue to deal with on top of all of the endless things that we have to do on a daily basis.

Terrible experience.

Signed up to take the TX adjuster all lines exam and have noticed the information is very not correct, many typos, but worst of all the exam content choices don’t even match the questions so of course you get incorrect answers. How much of this is content is even correct that they are teaching?The first time I noticed this was May 6, 2018 when I tried to take the exam before. I need this exam to keep my job and I trusted this company to provide me with informative and correct information to obtain my licensure. I’ve reached out to their 24 hour support with no response. My window is very small to get this completed. And I’ve been cheated. Can you assist me with this please?

I paid $80 for an online course with 360training.com, and had tried it out for several hours, not even 1 day. I told them their site was not giving back the information that I had saved and what information I could get was confusing, so Ia asked for a refund and now their telling me "NO", because I tried it out!

I told them "well if I didn't try it out, how would I know if I liked it or not"? and this is a scam, and I should be refunded, because any school you go to gives you seven days to see if you're going to sty or not, so they need to refund me and still decline my refund.

Product: Real Estate Pre License in Texas
I requested to have the class transferred to a different state (Maryland) via their help desk. The support ticket was closed and their reply said that the courses are transferred. When I logged in, I lost all access to the courses. I then chatted with a person online and they said that their help desk provided "misinformation" and I cannot get a refund because it's too late. All I want was to take the course. They won't refund $495.00. I never took the test and now I can't even finish any courses.
When I started with the modules while in Texas, the UI was difficult to use and in order to get to the next major module it requires a proctor for the test. That's totally fine but 360 doesn't provide any context on how to find a proctor. Poor customer service.

I requested a refund due to 360training.com website and software constantly crashing during the course I puchased. I attempted to take the on premise alcohol serving course and used two different computers and the results were the same. Constant crashing on the website. I have all the software needed for the course to run properly. I even downloaded the recommend Adobe software that 360training.com recommened and still got constant crashing. After 3 hours of attempting to continue with the course, I was only able to get through a small amount of the course. In the amount of time spent trying to get the website to run correctly, I could have completed the course. I then went to another company with the same course offered and had no difficulties with their website. So the technical problems were on the side of 360training.com. I requested a refund and have gotten nothing but the runaround. I followed all their policies and wrote a formal letter through email trying to get a refund. Was told I would have an response in 1-2 business days. After 4 days I called and talked to someone. they said they were still looking into it and would be getting back to me shortly. 2 days later still nothing. I called again and got the runaround once more. They said I completed phase 1. That simply is not true. I can log into my account and show this is not accurate. There are many phases, so how can 360training.com justify even completing 1 phase? This company is full of it. Just look at the bad reviews here.

I read and learned all I could before purchasing the *** Pre-License Real Estate course. VERY little was available to access before purchasing. Once I purchased the course, as a person with a developmental disability, Autism/Asperger's I found there were not accommodations for persons with disabilities as in contemporary education. I was doing well at first , but once I came to the math section. I repeatedly tried to move forward and continue with the course while working on the area I am the weakest, mathematics, but there was no way. I became distraught and gave up. 3 moths later I came back and requested assistance from customer service. After explaining my issues & requesting to be permitted to move on to other lessons while working on math to the customer service agent ***, She assured me she would submit a refund request and that I was to submit an email outlining what I had told her. I ask her what the perimeters for a refund were and she stated to me. One way a refund is possible is if I have not completed 50% of the course. I requested she send me a copy of the Live Chat conversation which I never received. I IMMEDIATELY submitted my email request outlining and detailing my disability and educational limitations & that there was NO way I could have foreseen this issue with no pre-purchase details The next day I received an email from *** that was partly unclear, but mostly read I would not get a refund and that I had not submitted my request within 3 days & that had 12 months to complete the course or transfer it to someone else. NOT AT ALL what she had stated in the live chat. I replied asking her to send this up the ladder for consideration. The following day I received am email that was obviously sent from just another customer service person stating the same thing.

I wish I had read the reviews before purchasing Real Estate CE course. I've done all my courses online for 10 years and this is the ONLY one that has been a problem. No customer service, flaws with the classes, continually backtracks and doesn't save properly. I've asked for a refund which I doubt I will ever see. DO NOT USE THEM for any course.

Like the many, many people before me. I payed for an osha 10 class and passed but never received my card. Talked to someone online and was informed it would be $89 dollars for a reprint. Well, I never received my original card so that is what I am wanting. I want my original card that I payed for and never received! If I damaged or lost my card then it would be a reprint, and I would pay for that but it's not!

I have purchased the course and am supposed to be issued a physical certificate/card required by law to have in my industry. It has been 8 months and have not recited this. They claim it waa sent out but I have the post offices informed delivery service and have no record of mail sent from tis company. As a solution they have offered to "reprint" it for $89.00 which is an unreasonable amount. I have talked to 3 others that used this service and have yet to get their cards as well.

This is the worst online school! I purchased 3 courses from them over a month ago. It should have been simple and I should have been done with the credits by now but I'm not. I completed the courses and took the tests (passed all 3) but every time they said I did it wrong. I had to retake the tests every time (one I had to retake twice) and you can't tell them that something is wrong with their system or they will imply that you are a liar and they can't help you. I will never use this place again and I hope no one else does either.

TERRIBLE!!! I made the mistake of ordering through them a second time not realizing it was the same scam as the first. I paid for the courses, spent hours on them, passed them only to NEVER receive CE credits or responses. How are these people still in business?? Its a scam!!!! I even tried calling the number listed on their website and its not their number!

I completed an OSHA 10 hour certification course on 12/19/2017 and was supposed to receive a wallet card of certification in the mail between 4 and 6 weeks thereafter. I never received the card and upon calling 360 training shortly after the 6 weeks I was told a new one would be sent out. I never received the new one either. 10 months later, on 8/1/2018 I called once again and was told I would have to pay an $89 reprint fee. The supervisor repeated the same story to me. I have been certified through the course since December of 2017 but unable to show proof due to not having this card. The mailing address is a business address where mail is received daily.

When I signed up it was a course I thought I need for my job but I was mistaken. I don’t need this course or any others course from this company. The course didn’t work for a week I had to contact support to fix it and then I looked at one pre training video which if you look it was timed I was only on there for a 5-10min. Which was not long enough to do anything no courses where finished or certificates where obtained. I was literally maybe on there for 5-10 min. I would have delt with this sooner but I have had to have 4 surgical procedures within the last two months. I have ask for a refund and have been denied. Find this to be very bad Business considering I never obtained a single thing from their course they lost nothing no time no certificates nothing just finding them to be very unreasonable.

Customer service is useless. They know nothing about the services provided.

360 trainings platform is sub par from a software standpoint. It was difficult to use during the courses. The worst part is that they submitted the wrong hours to trec to renew my license. Im currently inactive because of their mistakes and cannot currently put food on the table. DO NOT USE THIS COMPANY.