360training

Never received a copy of my OSHA 10 Card. Want me to pay $59.95 for them to send me one that I never received. Said I should talk to the post office. Yeah, right.

purchased 2 of their products online. CC was charged promptly. received receipt yet no product. was sent email stating product would ship in 3-5 days yet this was an online course. started a chat with company rep and was told email was inaccurate. that it is online course. the online site would not load product. was told it would load and that they manually fix it, but never did. spent over an hour on chats for a 4 hours course. huge waste of time. as soon as I started to request refund I got run around, was left in silence and eventually told email the company and wait for a response. they can take up to 10 days for a response. this was brutal. An outright scam if you ask me and they just hope to wear you down and keep your $. I wish I had checked Revdex.com site first to see the numerous complaints for basically this same thing. sad.

I completed the OSHA 30 training on November 13, 2018 and they said the card was shipped out December 13, 2018 and I have yet to receive the card. After contacting customer service numerous times in regards to the card they continued to say it was shipped and will be arriving. Now it is January 29,2019 and we have yet to receive the card and they are telling me I need to pay $59.00 for a replacement card even though the original one never came?
I want proof that the card was sent out since this company is telling me that they "shipped" it and that it is basically my fault for not receiving it. This card should have been shipped with a tracking code since this seems to be a reoccurring issue for 360 training. After reading all of the reviews it seems to have happened to numerous people with no solution on 360's behalf.

I took the online Post License Course at which time I faxed in the final documents as needed. I waited a few days and checked back to see if the documents were received to find that they had no record of me sending them. I then sent an email containing those same documents to there customer service who advised that the situation would be expedited. I called customer service again the following day and I was advised that there was not an expedited ticket in my file. I gave the customer service person the name of the person I spoke to and he then called her. She was able to advise him that she did in fact put in ticket. I was told that I would have to wait an additional 24-48 hours to hear back from them on that status of the approval for credit for the class. I asked to speak to a supervisor and was informed that that would take 24 hours as well due to them not having a supervisor on staff.

I registered for my SAE courses for my real estate license since they were an approved school according to TREC. I have several complaints. First one is, as was completing the courses I noticed there were glitches in the system. They would show what I got wrong and give me the correct answer during the review however when I selected what they said the correct answer next time it would still be marked wrong. I then called to get a refund due to me not being able to pass and they told me that I was unable to do so since it was past 60 days which is unfair because it’s on their part. They told me I could gift the course to someone else. Why would I do that when I am having difficulties as well as unsatisfied with their service. So I had to pay to take 2 in class classes which cost me more money. I only had to complete 3 30 hour classes since my legal update I and II were completed. I forgot that I did pass one class but they never marked it complete so I never got my certificate. I have spoken to several customer service reps who assured me that I would get the certificate in 24-48 hours and that never happened. Yesterday I spoke with another rep who advised me that he would expedite my completion to get my certificate first thing in the morning. I wake up today and it was not there. I called and spoke to another rep who tried to tell me that it was still in hold and had not been worked on. I then proceeded to ask for a supervisor and she tried her hardest to get me off the phone. She stated the supervisor was on another call so I told her I’d hold. I waited for about 15 mins she came bk on the line to ask for my call back number and someone would give me a call back. I told her no I would continue to wait. She placed me bk on hold cane bk about 15 mins later and said oh I just got a message that they are working on it can I get a call back and we will call you once completed. I again refused and told her I’ll continue to wait for it to be fixed and to speak with a supervisor. She placed me bk on hold for an hour and then the phone hung up. That’s when I came straight to this website to file a complaint. I would not recommend ANYONE to this company. I want my certificate for my Real Estate Law class as well as my refund. They are holding me up from making money because I need this 30 hours of completion and I am NOT paying to go sit in another class because they won’t release my certificate. I have over 15 years of customer service experience and this is NOT how you treat your customers. You do what you say your going to do, and fix whatever needs to be fixed.

I purchased a safety course and the course is missing information. They advertise that with their classes you can speak with Instructors, but they are telling me that they no longer have an instructor for this course and that my issue has been handed over to the Product Line manager. It has been weeks and they will not get back to me. They keep saying that someone will update when the issue is resolved. The problem with the missing information, means that this course IS NOT OSHA compliant. This brings up a safety issue, I explained this to customer service but they still have the course up on their website. Someone is going to get hurt because they are not being trained properly.

Unless you are positive you have the correct training DO NOT SIGN UP AND PAY FOR A CLASS!!!! They do not stand behind their promises. I ordered and paid for a training class
for my daughter. It turned out to be the wrong class and they will not refund my money. They say they have no record of being contacted for the refund. How convenient. However, they do have record of the chat I made to find our where to request the refund. I would never sign up for another class with them. I am now out $180 for a class that is useless for my
daughter. TERRIBLE BUSINESS PRACTICE!!!! They get 1 star only because I have to hit one
to leave my review. Otherwise it would be a zero!

I completed the osha 30 course from 360 training back in October. They never mailed me my car. I have 4 other employers that took the same course and have not received their cards either. I contacted 360 and they said it was sent back in November.I told them it never came in mail, and their solution was to get me a replacement card for $59 . I thought that was a little too much so I looked into it . I found numerous complaints about the same issue! Each one said it was never received and some said they paid the $59 and $7 more to usps with tracking and still didn't receive it. They can't even prove they sent it to me . I need this card for work and without it will prevent me from providing for my family. thank you .

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I recently purchased and OSHA 30 Hour Construction course from 360training.com. I completed the course on 10/31 2018. I then received an email stating that within 4 to 6 weeks I would receive my OSHA 30 hour card in the mail that I need in order to work. Today is now 1/15 2019 and I still have not yet received my card from them. So I called the customer service for 360training.com to explain to them that I did not receive my card so they proceeded to tell me that they mailed the card out and that's all they could help me with if I wanted to have them print a new card I would have to pay another $59 for them to reprint the card for me and send it out. I asked to speak to his supervisor because I told them that if I did not receive the card in the first place how can I be responsible for paying an additional $59 for another card when I didnt even receive the the first card ,the woman on the phone basically told me that's all they're going to do for me there's nothing else they can do it's my problem. So I truly have no other option here because I need that card to work and originally I had paid a hundred and something dollars to take the course at him and get the card in the first place that I never received so now I'm being forced into having to pay another $59 to get the card when I didn't receive the first one. I do not believe that I should have to pay an additional $59 when I never received the card I was supposed to get in the first place I really don't know where else to turn because I need that card in order to work and support my family. Basically I feel like I'm being scammed because they never sent me the card in the first place so now I'm getting scammed I feel just to pay more money to get the card I was supposed to receive anyway.

I paid for a New York Real Estate course and when I wen to begin the course it is not on the link they provided. I had issues in the beginning trying to purchase this course, it took three times before the website would recognize the charge. Unfortunately the charges hit my bank three times, with that I had to prove it. This did not sit well with me and now that I want to being the course it is not at the link they proved. I do not trust this company and I demand the refund of the entire purchase prices.

I order a 30 hour OSHA construction course for a job. I was almost done I was at the 20 hour mark, when the program made me start over. I talk to two different customer service representatives for them to fix the problem, they said OK but it never happened. I was not able to get the certification on time not allowing me to get the job. I ask the manager and two different representatives for a refund they said the will call me back but never did.

One year ago, with 360 training, I took a blood-borne pathogen online test for certification and credentialing purposes to get into surgery.
My annual blood borne pathogen credentialing came up again. I went back to 360 training. I don’t recall a nightmare or a hassle or difficulty or year ago however this time it has been absolutely brutal. I have purchased not one but two examinations. Neither of which I have been able to go back and retake or to correct errors which is the common policy. Their support is in the Philippines and they are not able to communicate and what I would call ‘typical American fashion’. I give them at this point, 0 stars out of five. My purchases and testing will be reviewed. They were not able to support me online while on my laptop. Time is valuable. I put an hour and 30 minutes into it and got nothing.

I paid for to the Food Safety Manager Course and Exam in order to received my certification. I took the course and the test and 360Training.com is responsible for sending me my certificate showing that I have passed this course in order for me to display this in my kitchen so that I don't get fined by inspectors. On October 12th, 2018, I passed the test and was advised that I will be receiving my certificate within 10 business days. Considering I didn't receive it that day, I called them on November 2nd and was informed that I should give it 15 days from completion day in case there are delays in the mail service. I pointed out that November 2nd marked 15 days so they asked me to give it 5 more days. I called back on November 9th and asked them to resend my certificate. They proceeded to tell me that I will have to pay a $15 fee to reprint and resend the certificate, but I obviously told them that I will not pay anything since I never received the certificate in the first place. I asked them to file a claim and was told that it will take another 10 days to receive the certificate. I called back on December 3rd to see what was going on with the certificate and they claimed that they never received a prior call from me regarding this issue. Again the supervisor stated that I would need to pay a $15 fee in order to receive a certificate. I explained my concerns again and she said she will escalate this matter and ask for approval to have the certificate be sent for free and that I should hear back within 24 to 48 hours. On December 5th, I called them back since I hadn't received a phone call or an email and the representative I spoke to stated that the escalation email was never sent, therefore she sent it at that moment and asked me to wait another 24 to 48 hours. Today, December 10th, I still hadn't received a call back or an email, therefore I called them and asked for an update. The representative said they will have a supervisor get back to me within 24 hours. I just received an email from ***, a Customer Support Associate, who sent a generic email stating the following:

"Dear ***

Good Day!

Thank you for bringing your concern to our attention.

Sorry for the late response. As per our Regulatory Team, the certificate was not returned to us.

If you want to get a reprint, you can call us back to request for it for $15.00.

Should you require further assistance, please do not hesitate to email us at [email protected]"

All the representatives I spoke through throughout the course of this month have stated the same thing: Their records show that they sent me the certificate and the mail carrier never returned the certificate. The mail carrier will only return the certificate if there was an issue with the address. Their records reflect the correct address, therefore the mail will not be returned to them. As I have explained to them, if it got lost in the mail, that is not something that I should pay for. That is something they should take up with the mail carrier, but in the meantime they have to provide me with the services that I already paid for.

I finished the online course on July 20rd 2018. I waited for my OSHA card to be delivered and I emailed customer support on October 11th to find out why it hasn't been delivered yet. The response I got was that they were unable to locate my profile by my name nor the email address. So I supplied the Order number and the representative told me the OSHA card was mailed out by regular mail on October 9th. I have never received the OSHA card. I've contacted customer support numerous times after and the response I first got was 20 dollars for a replacement card. I was going to just bite the bullet and pay it because I need the card to work. Then the representative said sorry, I meant $59.99. I'm not paying for a card I already paid for, and never received. They told me they mailed the card to my address and it didn't come back to them. After looking at the complaints on the Revdex.com I noticed quite a bit of people are having the exact same problem. I don't know if they have problems in the mailing department or if its just a huge coincidence, but a lot of us haven't received what we paid for. I think that they know we need this card to work, and they are double dipping because people are forced to pay to work. I think the company should send this important things certified or with a tracking number in the future.

I signed up for the Real Estate post licensing courses on September 21st of 2018. The courses are not to expire for an entire year. On November 2nd at 9:45 pm I was working on my Real Estate Law course. The next day I went to finish up and take my final exam and the course was expired. When I called 360 training they said it was because the Texas Real Estate Commission pulled the course to update it. When I explained how there was no warning the course was about to expire and that I was almost finished with the 30 hour course they told me there was nothing they could do. Unhappy with that response I asked to speak with the supervisor. When he called me back I explained the situation again and how I was very unhappy he told me that he would put in a refund request and it would take 3 days for them to determine if I would get one. He left me with his name and a non operating number. He also told me that he would send me an email verifying that he sent in the request. I never received that. I believe that this program is an absolute scam that is taking hundreds of dollars from people and not regulating their classes.

I paid for and completed my OSHA 10 Hour Training program as required by my employer to work on certain jobs that would be assigned to me. I completed the program 1/14/18 and received my certificate in the mail. I was to receive a completion card within 90 days as stated on my certificate. I did not receive my completion card which is required for me to work on certain jobs assigned by my employer. I spoke with and emailed *** several times and also another rep named Austin. First they told me my card was mailed out, which I never received. Then they told me they would send me another card. Then they told me that "I lost my card" and would have to pay a $90 re-issue fee. They can't seem to make up their mind what happened to the card. Without having this card, I can be kicked off a premium paying job or not given a premium paying job, which results in a payout for me. I tried several times to resolve this issue, but, I think this company is lying to it's customers and trying to get extra money out of everyone by telling them they sent their card out and then re-charging for re-issuing a card. All I want is my card as promised on the certificate and by the company.

I took an OSHA certification course. I passed the course and the company has not provided my certification card. I finished the course on 7/12/2018 and they told me they mailed the card to my address on 10/01/2018. I told them I have not received the card and they informed me that they would be happy to send me another card for $44. They are running a scam.

Purchased an 18 hour CE for Real Estate package. During the test I decided I didn't like the way the questions were worded due to not enough information in the question. I reached out to their sister company, LicenseClassroom.com and asked for a refund. They said to read the fine print. Since I had opened the class they would not refund my money. I did NOT get a certificate from them, so it's not like I am asking for something free and to also get my money back. They don't care. They kept my money anyway.
There are just way too many other TREC providers to chose from for CE. Not only will I NEVER use them again, but I will make sure all 400+ agents in my office know to steer clear of this one.

The service offers two very similarly titled courses. One is a 10 Hour Construction safety course that focuses on OSHA regulations that results in a 3rd party certificate, the other is an OSHA recognized 10 Hour Construction Safety Course that results in a Department of Labor OSHA 10 Hour Card which is well recognized and valued.

Apart from a very brief statement in the registration process, little is done by 360training to emphasize the difference between these two courses until the course is completed.

I registered and completed what I thought was a course that would result in a DOL OSHA 10 card.

My attempt to be refunded my money or at least enrolled for free in the correct course was met with an flimsy argument that the brief statement that the course would not result in an osha 10 card should have been enough.

360 Training has not been a good experience recently. This company has a policy apparently of mailing out OSHA cards to persons with absolutely no tracking numbers or delivery confirmation available even if a customer pays an additional fee of $24 for expedited shipping (3 biz days). So, there is still no way to track the card gets to its recipient. The customer support team, supervisors and managers at this company are not helpful and are not willing to compromise on their additional fee of $89.00 (on top of the course fee of $79.00) to reprint and remail the cards they can not be sure were sent in the first place. I have used this company for over 15 years and have not had previous issues. However, recently their policies and service are terrible. I would not recommend using this company for any important documents or courses a company needs as their are so many other choices out there.