360training

The course I spent 30 hours and $120 completing was wrongfully advertised as an alternative to an OSHA-certified course. After completing the course and realizing I would not receive the OSHA-card I needed, I asked if I could pay the difference for the correct course. ***, a helpless customer service agent, said that this was only possible if I hadnt yet completed the course. The course had been completed a mere 3 hours before, and the completion of the course was the only reason I noticed it had been poorly advertised in the first place.

On 12/5/19 I signed on to the website and created a profile with 360training.com in order to obtain a Mississippi Server Seller permit for my job. The entire purchase was $7.50. I finished and passed the course and when I got my certification emailed to me, it was that of an Arkansas certificate instead of Mississippi which is what I ordered. I immediately called back and the representative issued me a certificate with no state and told me it wasn’t for Mississippi (which is what I purchased) but it would be accepted in the state of Mississippi. I brought it to work and My boss told me it was not accepted. I called back again that Tuesday and talked to a man who insisted on it being accepted and wouldn’t give me a refund because I completed the course. I told them I would be okay if they could put the Mississippi Server Seller test in the folder and I would just retake what I paid for originally before it all got messed up and he insisted again that it is absolutely accepted and I am trying to wrong them. I hung up and called back and got another person, told them the same thing they said they would send it up to the accreditation board and I have been waiting for a week now after talking to a lady and told her how long I have waited for the so called 24 to 48 hour email I should have received. I never received it. I called again a week later and got another worker who said the same thing and never got the Mississippi certificate I originally paid for. I got fired from my job because I thought they were sending it up as high priority and they never did. I spoke with them again today and they told me I can not get a refund because I completed the course. The course I completed wasn’t the one I paid for, wasn’t what I purchased and did not receive my rightful certificate or got the right certificate from them. They were rude to me when I asked for a refund and even argued with me saying that is all I want is the money. Yes, that is all I want now because they never sent me the rightful certificate I purchased and in the end got fired.

I bought 5 course with 360Training on 12/18/2019. I went to one of the 5 courses and noticed that there is no course material. Without course material, there is no way I am able to study and do online exams. I contacted 360Training for the course material. The course material posted inside the course has no lessons. I requested refund for the 4 courses I have not touched yet. 360Training informed me that within 24 - 48 hours, they should provide me some resolution. I contacted them again after 48 hours, they provided me nothing. They informed me that I only get partial refund because I already open 1 course and that refund is subject to approval.
How can I take a test without course material?

On 12/09/2019 I purchased the Food safety manager certification and Exam bundle with 360training for a total of $99.99. It finished the course 8 hours after the purchase. You have to finish the course before you can schedule the exam. When I tried to schedule the exam it showed that the nearest testing site was over 100 miles away from me. I tried to call customer service but it was after hours of operation. It was also
The weekend. Upon finally being able to reach customer service an agent named *** informed me that it was passed the 3 day refund policy and that there was nothing they could do at this point. I told her I work nights and that there Customer service wasn’t Open when I tried to call. I’ve paid for a test that I’m unable to take and they are not trying to compensate me for my money spent in any way.
Supervisor *** is supposed to be calling me back today. I am still waiting. I am very disappointed in the customer service given within this company. *** seemed very inexperienced and very nonchalant about the issue. When asked to speak to the supervisor I was given several excuses before being put on hold for 3 minutes. I was told she did not have a I’d number.

STAY AWAY!!!!! They are absolute scam artists. I was supposed to receive my certificate in the mail and it never came...they told me my only option was to pay $59 to send it again. How in the world can they charge me again for something I absolutely never received. There Revdex.com profile is loaded with dozens of people who have had the same problem, how is that possible??? There response was:

The DOL cards are delivered to the address to which our learners provide before they even begin their courses. We always consider this accurate since the address provided came from the learners themselves. Upon course completion, this is where we deliver the cards. We did the same with your cards Right now the option we can offer is to give you a replacement card for each course you completed. Since this will be considered as your second card, it will cost you $59 for each card

If it only happened to a couple people you could say maybe it got lost in the mail but for this same thing to have happened to countless people it's pretty obvious it's a scam for them to make another $59
OSHA SERIOUSLY NEEDS TO PULL THERE ACCREDITATION

I am writing this letter regarding a service I received from 360 Osha Training. It was 30 Hour OSHA Certification Training.

I paid $ 1,320.00 for this service, order number *** on 6/6/2018, which included the Osha Certification for 8 of my workers who completed a 30 Hour online OSHA Content Safety Course.

After a few of them completed the course and didn’t receive the OSHA card, I contacted *** <***, at the time our account manager, on 2/14/2018, and explained that the service was unsatisfactory. I was advised to check the website for the disclaimer, (which was many months later added on).
Failure to receive an appropriate response to this problem has prompted me to write you directly.

I paid for the 30 Hr osha online course passed the test and never received the physical 30 hr osha card. When I called to explain the situation of not receiving my card through the mail they would not issue me a new one and mentioned I would have to pay for a $59 for a new card.

DO NOT USE!! The absolute worst experience ever. They have so many glitches in their system that I probably spent more time on the phone with their customer service than I did taking the course, Not to mention many typos throughout the course as well as answers that were the same on activities and quizzes that were supposed to be different choices. To begin with, I had to create two accounts because the email I received from them with the link to create my account did not have the course that was paid for and the order number and payment information with it. This was finally resolved after a couple of days and I had to create another account. Next, Their system tracks your time and once I had reached the required time, it rolled back by 6 hrs. I Spent most of the day on the phone with customer service or waiting for calls back from their customer service but the end result was that I was unable to complete my course by the time I needed it completed by. I have taken online OSHA classes before and never had any of these issues I would use anybody but 360.

I purchased 3 online courses for the Food Health & Safety Management certification. My employees were not able to access the test online and were told they would have to go out of state to take the test. When I called to ask why they could not take the test online, I was told the online proctored test was full. I was then told they only had 2 weeks to take the test. This means my employees would have only had 27 days total to study and take the exam. When I heard this I immediately asked for a refund because I purchased an ONLINE exam and was not going to make my employees drive 4 hours out of state to take this test. It has been 16 days since I first asked for a refund. After numerous phone calls and emails, I still don't have a refund.

I have taken several courses and one proctored exam for example started counting off the time before I actually clicked the button to start so I had missed a hour of real test taking time... so I couldn't finish after all that. States should continue to drop them if they can't keep up and their customer service is not up to par. I will not go back and I advise the same to others.

After finding out that the proof of completion of this company's course is utterly useless and not accepted by any employer I contacted their customer service demanding a refund, which was outright refused.

In May is signed up for a OSHA 30 class which stated a laminated DOL card would be received upon completion. After I completed the class which was closer to 40 hrs, I then received my certification and it again stated that my laminated DOL card would be received within 2 weeks. It is now November and I have made several calls inquiring about my card and the only response that I receive is that if I want a laminated card I have to take another 30 hour class and pay an additional 160 plus dollars as they now claim my course did not come with a card even thought I have screen prints showing where it was written a laminated DOL card would be received. They are only willing to collect more money from me. I will never recommend 360 training based on there business practices. This is a classic bate and switch scam.

DON'T PURCHASE WITH THEM!! I have had several exams revoked and was forced to retake because I got up and went to the bathroom or helped my son in the background its completely crazy I literally had to retake 3 exams for this crap! purchase with another business this inst worth it!!

We purchased OSHA training on 10/15/19 for 2 employees one started the training and immediately started having difficulties. He called customer service with questions. During this time we realized we could not track our employees on the dashboard we called to find out what was going on. We found out that instead of 360 establishing a new account as we were a new customer, they had "updated" our email on another account that was associated with the a third party (Right ***) and only one of our users were listed out of the 2. Our office coordinator called 360 and the rep stated that that was what had happened and then stated they will be setting us up on our own account as it should have been initially. This did not happen! *** had started to correct this issue, but in fact only made it worse by switching our account to another third party with even more users. *** did everything he could and was able to explain a lot of what happened which no one else I spoke to could. Since he restored confidence, we purchased 4 additional courses. I followed the instructions per the customer service rep on where and how to purchase our training and confirmed on how it would populate on our dashboard. Still that is not how it worked. We were not able to see our courses purchased even after 24 hours when they were purchased through 360 directly and not a third party as before. With all of this said, one of our 2 original users has not only had issues using the site to train but has now had to re-complete the same portion of training multiple times because our account could not get straitened out. We still cannot see the original 2 users and have no access to the materials purchased. It has taken countless calls to get any information for anyone and even then each time we call it takes them 15 minutes just to locate our account WHICH THEY MANUALLY CREATED FOR US!!!!

I bought the online training for osha 30, I completed the training and reached the end of the course. The screen said you have completed this training there was nothing else to click or any further links or anything. So I waited for my cert and after a few weeks checked back still no cert, and my account was locked out, they are claiming that I did not compleat a final exam and refusing my cert that I need for my job. I have a picture of the final screen I was givin saying the course was compleat, there was no further test or screens that I had access to, if I missed a test it's because they did not give me one or there was a problem on their program. I have tried for weeks to resolve this with them to no avail. I keep getting told that someone will respond in 24 to 48 hours and I get nothing! This cert is required by my job, I spent 30 hours on this and the say I have to buy and compleat the entire course again. Please help!

ZERO STARS if it were possible. The customer service team is unresponsive. I was trying to renew my SAE with them. Kicked off of the system numerous times during exams, quizzes, and modules. Starting over from scratch. STAY AWAY from this company.

The vendor provides online training for OSHA. As per OSHA guidelines, the courses are to be completed within a six month period. The vendor does not issue reminders about due dates or ending dates associated with the course. Despite this being an online course that can be completed at any hour of the day on any given day (for a set amount of time), the vendor intentionally does not issue reminders and/or announcements about course expiration dates. That policy is intentional and unethical. It incentivizes the vendor to further profit from failure on the part of the students as they are faced with expired courses and are therefore forced to pay for a second course fee. This is an unethical practice that promotes student failure in order to financially reward the vendor with increased course revenues.

On their website they have listed Free Industry Courses. It lists Introduction to OSHA and the OSH Act (GI), Business Ethics - Advanced Leadership (Compliance Snapshot), Legal Liabilities of Asbestos Inspectors, Hazard Recognition and Assessment Training. I did a chat with their online support and was told Thank You for notifying them of the error on the website. That the class is now $40 and they will be changing the website. No resolution on my end for needing to take the classes other than, now you need to spend the money. POOR Customer Service. Maybe they should take the course on Business Ethics. It would be zero stars if I could.

Really deserves zero stars.Stay away from their Alabama 60 Hour Premium Prelicense Package. It is obvious that minimum work was put in this package. This is evident by the fact that they have probably the lowest pass rate of the online courses. They give 3 days to cancel who can evaluate a course in 3 days? Its a shame just spoke to AREC and they indicated that all they care about is if the course has all the content required. I guess the way it is presented doesn't really matter SHAME!!!!. As I said before much better packages available for less money. Do your homework and take your business elsewhere.

On 6/10/19, I completed my online OSHA 10 course with the certification issued at the end of the module. I've spoken to customer service on 2 separate occasions and was told my OSHA card would be mailed to me. It's now 10/9/2019 (4 months later) and it still hasn't arrived. This course requires a fee which was paid by my employer, but 360Training is yet to deliver on providing me with the documentation I need to show my employer. This should be and most likely is illegal. My contact information is: