360training

NEGATIVE: This software is horrible. The customer service experience is horrible. The course is horrible, redundant and a waste of time

I am in the process of getting an Insurance Producers license in Michigan for Life, Accident and Health. One of the requirements for the license is to complete 40 hours of a pre-licensing course. I selected 360training.com from a list of providers approved by the State. In researching the course they offered, along with a couple of others, I created an online profile on 7/10/18 so I would receive an email with a discount code for 10% off.

On 7/12/18, I purchased the "Michigan Standard Package: Life and Health for $129 ($139 less 10% discount) based on the description on the product page (https://www.***) that specifically states that duration of the course is 40 hours. After I completed the purchase online, I was able to access the course portal. The class was delivered as four separate interactive video files that could only be accessed in a sequential manner. The images for each interactive video had a time stamp for the length as 0:00 so there was no way to confirm the total length of the course without actually viewing each file. It was after I completed the classes (but not the course) on 7/15 that it became apparent that I only received just over 20 hours of course instruction.

On the evening of 7/15, since their customer service department was closed, I sent an email to the customer service department requesting a cancelation because this course did not meet the 40 hour requirement. Since their site specifically states that that they offer a refund "As long as the Online Prep Course has NOT been completed, you have 3 business days from the date of purchase to request a full refund minus a $15 non refundable processing fee." Since the course I purchased has not ben completed as I have not taken the final exam, I am in compliance with the policy.

This morning, I called the customer service this morning to follow up on the email to make sure they received it and request the refund. The person I spoke with just said that they received my email and would be addressed 24-48 hours and couldn't help. I then asked to speak with a supervisor. I reiterated the reason for my refund request and call to her attention that this request is within the refund requirements. She replied (on more than one occasion) that 360training would report to Michigan DFIS that I completed the 40 hours. I had to explain to her several times that (1) they did not deliver a product as advertised and(2) that they are not in compliance with state regulations. After some back-and-forth with her saying they will report to the insurance regulators that I completed 40 hours; and my trying to explain that they described the course I purchased as the duration being 40 hours but the course was only 20; she said she would have to escalate the request with their refund department and I would receive an email today with their decision.

I received the following email denying my refund request based on a criteria that differs from the 3 Business days explicitly stated on their site:

Thank you for bringing your concern to our attention.

As disclosed to you at the time of registration, you have the right to cancel up to three (3) calendar days from the date of purchase. Upon checking into your request.

Alternatively, we can go ahead and replace your course or transfer the course to another individual who might need it. Also, please note that your purchase is valid for 1 calendar year so you can either use, replace or transfer it within that time frame.

Regards,

Jacqueline Gonzales
Customer Support Desk

Unfortunately, I can't get back the 24 hours that I spent reviewing a course that did not cover all required information to sufficiently prepare for the license exam (or as an Insurance Producer). I had to pay for another pre-licensing course from a different provider to ensure I meet the required amount of hours to be compliant with the state-requirements and to have access to the breadth of information that could be asked on the license exam and that I would need to know as an insurance producer.

I paid this company for Safety Food Training Certificate. I followed the program as directed and took the final exam around ten times. Every time I failed an exam, I'd take a photo of my answers and failing grade. In this program, each question has answers: A, B, C, and D. This company is not allowing any answers to be the one correct. me to pass. I completed forty-five questions but was only graded for ten questions completed. This company is intentionally recording the wrong information. 07/13/2018 I took another test another final exam for this company. This company wrongfully failed me and recorded a statement that I only completed 10 questions out 45.

I enrolled into their 30 hour construction course on 07\11\2018
they tell you at the beginning that you have three days to request a refund
I put my request in on 07\13\2018
I am unable to navigate through their site, and I have no desire to lose 159.00 dollars
they have sent me a email telling me that they have resolved this issue, but I see no
notice of my refund being put back into my account

I enrolled in the Osha 30 hour class online. 13 hours into it the program starts having a block up that says I need flash player, which I have. I called 360 training support they where no help what so ever, the women on the phone said deal with it. I asked for a refund for the 160.00 course that half way into stops working.. 360training denied me a refund..

I purchased a continuing education class from 360, on 7/2/2018 for real estate. I started taking the 8 classes required. Their site was awful, numerous closing of pages, hard to navigate etc. I started the second module and the site would not allow me to bring that class up again on 7/3/2018. I called their customer support several times and never got to speak to an individual. I then went online to a chat window, on 7/3/2018, and asked to have my tuition refunded. I was told that they would only offer a portion of my tuition as a refund.

I find this poor, at best, business practices. I personally will not ever take another of their classes, and will let all of my real estate frineds know of my experience.

I have completed my course and passed my test over a month ago. They said they mailed my certificate to me on June 6th. It is July 3rd and I have not received it. Their customer service, when they answered, told me I needed to go to the USPS to check if they had it. Mind you, they did not mail it certified so I don't know how they expected me to do that. Thay then said it was ups but there was no tracking for it. Then they said I would have to pay for a new certificate. But I never got the first one. Then they closed my case and said it was solved but I never got a call back and never received the certificate.

A few years ago I purchased the complete best package for the online Real Estate Sales course under my former name “***.” unfortunately due to illness and a long divorce and loss of a job, I was unable to complete the course.
Now that my life is back in shape I’m ready to take the course and prepare for the exam.
I have called and email costumer support and they said they couldn’t do anything about it.
It’s an online computer based training, all the have to do is reactivate the account and course. There is no cost to them.
I have paid for the service, and shouldn’t have to pay again for the same service.

I purchased OSHA10 construction training from them and never received the DOL wallet card in mail. They claim to have sent the card to my address (which wasn’t even my complete address) but I never received it. Now they are telling me I would have to pay for a replacement for the card. They are trying to hold me accountable for a mistake they made.

While I liked most of the training materials, their menu for selecting the correct training was confusing leading me to purchase the wrong one. They so far have refused to refund my money, have hung up on me 3 times, and their corporate numbers DO NOT WORK. This is a scam operation. Do NOT take classes with them. They will try to rip you of!

DO NOT USE 360TRAINING!
360Training software has incorrect timing and your class will take more than double the proper amount of time. Look for other reviews saying the same thing.
I just finished the 10-Hour OSHA Construction course and it took 21 Hours and 45 Minutes, only because of 360Training software. The beginning slides even say the class is supposed to take "Less than 10 hours so you have extra time to study."
360Training is majorly flawed and their customer support is no help. Every time I emailed or used the live chat they responded by saying the exact same message. I may have only been talking to a computer or bot because every response was the same phrasing. The response was "10 Hours is the minimum time you need."
My union has been notified to never use 360Training and they recommend different sites to get an OSHA certification.

I paid $169 for an OSHA 30 Construction and was emailed a certificate. In small writing at the bottom of the certificate it states they will send a card within 90 ***s. The card was never sent. The customer service rep supervisor is aware that this specific issue is endemic to their company, yet they demand an ADDITIONAL FEE of $89 for a "replacement" card. I found the call center is based out of the Phillipines and this is just the type of SCAM and customer service to be expected of Third World Countries. I am currently escalating this issue until I reach someone in the United States. This company should be shut down.

I signed up for the 75 hour online *** real estate sales pre-license course. On March 28, 2018, I completed the online exam with 360 training.com. I have sent four emails, made three phone calls, and for online tech-support requests for 360 training to forward my scores to the *** real estate commission. I can’t register for the state exam until my scores in class completion are forwarded. It has been 60 days since I completed the course and I will not be able to retain the information to complete the state exam. I am signing up for another online course with a different provider so I can complete the state exam. Horrible experience all the way around

Prior to starting the program, I was promised and externship upon completion and certification exam. I fininshed in November 2017, and have yet to get an externship. I emailed the school's officials numerous times since November, only to be told there's only one person who could help me. ***, the externship coordinator always seemed to "think I wasn't looking anymore", so for the fifth time of me initiating contact for assitance over the past few months, I have exhausted my resources and came to file a complaint. I started the program to find a job as my husband is being discharged this year, and I have not been able to find any work because the school is not accredited, so I can not take the certification exam, and I have not been able to obtain any work experience. I wish I had chosen another school because this entire experience has been extremely stressful for myself and my family.
I'm not exactly sure what to do at this point, but this school should be removed and not be able to lure students for the money from MYCAA. I am beyond disappointed in the lack of assistance I was given and my time and resources completely being wasted, I could have used the financial assistance with a school that would actually help me enter the career field I trained for. They go after military students, lie and promise things that they can not deliver on.

Our company had several employees take the osha 10 and 13, We haven't received our cards which should have been mailed, contacted the company several times by phone and email with nothing being resolved.

I GIVE UP,
I completed the online OSHA 30 course in December 2017. The class was fine and I did not have any technical issues. It does take about 60 hours to complete. At the end of the course I was able to print my certificate of completion and was told my card should arrive in about 2 months.
March 2018 and I am still waiting for my card. I logged on and tried to find a phone number on the training program to call and follow up. NOT a single phone number is posted on the website, I was able to find the number printed on the bottom of my certificate. To save you all the frustration of trying to find a phone number, here it is ***. I spoke to a “Tech Support” person and was told they mailed out my car on January 8th. I explained I never received the card (this is the only piece of mail I can determine has never made it to my home. Credit cards, vehicle registrations, tax documents all seem to make it just fine). I was quoted a re-print fee of $75.00 for e REPLACEMNT card. After several times explaining I wanted my ORIGINAL card not a REPLACEMENT they agreed to $15.00 for a new card. I was sent an e-mail confirming the conversation, 3 hours later I received another e-mail saying they closed my ticket because I never responded (I was at work during the 3 hour time limit). I called back and was now quoted $98.00 for a reprint. After another round of discussion, they agreed to the $15.00. I was told 2 weeks to receive the card.
April 2018, the $15.00 has been charged to my credit card and I am waiting for the card. NOTHING.
May 2018, I called Tech Support for an update. I spoke to the same agent each time, even though she changes her name each time I call. I was told the card was NOT processed because the charge is $98.00 for a reprint. YOU HAVE TO BE KIDDING ME. After another round of them agreeing to $15.00 she said they would mail out the card. I requested a tracking number for the shipment and she agreed to provide it. I have not received that information. She kept telling me it was my responsibility to prove I never received the original card, I told her it was her responsibility to prove they mailed the card. I will update if/when I receive the card.

I paid for the OSHA 30hour Outreach Training Program--Construction in December 2017 and completed the course on January 28, 2018. I was emailed a Certificate of Completion the same day(which I printed out) and the certificate signed by ***(Trainer) stated that I'd receive my official OSHA card within 90 days. I never received card, and on April 2, 2018 I called 360 Training to check on status of card. After being on hold multiple times--many of those times call was hung up--I was told card was mailed to me on Feb. 21, 2018 and I'd have to pay a $20 reprinting/re-issuing fee to have another card sent. I protested and eventually was asked for address again and they would waive fee and resend.
Once again today(5/3/18) I called to check status and was told they listened to my April 2 conversation with customer service and I was NOT told I'd be sent another card without paying $20 fee....Now I'm being called a liar!
Upon reading reviews I see this is a common complaint and a pattern for this company; not sure if its their SOP to squeeze an extra $20 out of people's pockets or not. This is totally unacceptable and shouldn't go on. This certification is for professional advancement and their practices are downright unscrupulous....How can you guys in good conscience give them an A+....???
Moving forward, they should be sent via certified mail.

Hello, My colleague and I are in PM, I am a Realtor and she is an employee of the company. We were very excited to sign up and begin our training with 360 Training until the horrible site interaction/set up and customer service.After signing up, there were no instructions so we had to "Live Chat" with a member. He helped guide us through getting to the course. After that, my colleague could not access her portal due to something on 360's end, so we called and got it taken care of. Lastly, we called yet for anotehr issue becaseu it was not allowing us to log in. We had to keep repeating ourselves so we asked to speak to management so as not to have to reach out for a 4th time. The gentleman could not transfer us and said there was no one we could talk to. It's only been 1 hour and already the service is terrible. We asked to cancel our subscription and will not be using this company again. And to cancel the subscription the rep said we had to call back for the next 2 days to ensure it went through with a refund and there is no confirmation number or anything to provide to us, so we hung up. Highly disappointing

So disorganized. Taking their online Texas All Lines adjuster course and it’s consistently repeating facts that don’t make any sense why they’re repeating; their course is hard to follow and lastly I’m being quizzed PRIOR to the course so I spin my wheels reviewing my current chapter just to end up failing my initial attempts and end up learning by their seemingly vague reasoning at the bottom of each question, why the correct answer should of been selected. So once I finally pass the quiz, the next chapter is then the coursework for the quiz I just took. Very frustrating and confusing.

I’ve taken many courses online and I’ve never came across such slop and unprofessionalism. Some of the contents are sloppy by meaning that when reading the material, that it doesn’t make any sense. Their literature sometimes has added words or duplicate words side by side or their answers on a quiz are contradicting. Example attached. With this said, I’m having a difficult time knowing what’s right or wrong.

I have had a horrible experience with this company. I only needed to get two painters OSHA certified. The enrollment process was not user friendly and took customer service to get my painters enrolled. Initially only one painter was enrolled and then more issues to get the other painter enrolled. I have not once ever, have been able to get hold of customer service on the phone, NOT ONCE! I have gotten disconnected every time! I once got hold of sales and when they transferred me to customer service and of course got disconnected! I have asked the customer service people on messenger to call and of course they do not. The waiting to even connect to customer service messenger is horrible. The 10 hour course takes at least 20 hours to complete and it requires constant resigning in to confirm your presence. I had one painter told me he had to go to the restroom after one session and it signed him out and he lost what he completed. While signing up the painters, the second painter was not enrolled. So I had to get customer service to get him enrolled. They first told me they didn't have the second course available. I bought two courses for two painters and only one ever got in with access. I told him my painter hadn't taken it so it had to be available. They got him signed up but now I find out that he was not signed up with the OSHA certification course, but with the California version of the course. MORE hours but does not result in the card needed! I tried to straightened out the issue but the customer service said it was the wrong course and then never answered back. Again, long waits and issue not resolved. I recommend never using this company! I have no idea how they can have an A+ rating and have 48 negative reviews and only one positive review. How is that possible????