360training

I signed up with 360training online via their online chat Customer care person. I specifically asked for the course needed to manage my restaurant and was directed to purchase the test instead. Once I realized what happened I contacted them via phone and now had to pay a seperate price for the course ($135 later). After purchasing it I sent an email explaining my concerns and nothing was resolved. I went to Columbia sc (50mile drive from home) yesterday to psi (that's who proctors the exam for the food management test (ITS WHO 360TRAINING USES TO ISSUE THIS PARTICULAR TEST) and I arrived my 5:20pm and my test was scheduled for 6pm. When me and the Proctor tried to sign in so I can take my test, we were informed that 360training servers were down. 360 then says all we can do is reschedule the test. So I ask what about the $100 plus it's going to take for me to come back down here again who will reimburse me for this(I WILL HAVE HAD TO DRIVE FROM ORANGEBURG SC TO COLUMBIA SC TWICE FOR A TOTAL OF 4TRIPS FOR A TOTAL OF 200MILES)? The 360training representative informed me after I left the psi testing building (I was on the phone with them in the parking lot) the servers were back up and I should be able to test, unfortunately its was after hours now and the psi building was locked. Long story short I get in after another tester comes out and the Proctor for psi called her manager and informed that 360training says I can still test however they close and 9pm it was now 8pm and the test is 2hours so I could not test. So I would like to know what 360training plans on doing about this horrific experience. If nothing I will be filing legal charges very soon. Because of this I lost the building I was going to be allowed to rent because I did not have my certification by the deadline which was today! Will never utilize 360training after this situation not will I recommend them!

I have an issue with their refund policy, their advertising for their services, and their guarantees. They claimed to be an acceptable source for food and beverage training in the state of pennsylvania. While I was waiting for my approval letter from the philadelphia board of health to open my retail food establishment, I researched courses and signed up with 360 training to begin certification which I knew took some time. The approval process takes 45-60 days for the health board to give me an answer on approving my business, and upon doing so, they notified me that 360 training is not an approved provider for training so the course would not be accepted by them. They refuse to give me a refund because their policy says 72 hours for refund, but the board of health takes longer than that to be able to give me an answer on approval of their class so its a scam. They have now STOLEN money from me after claiming to be a valid source for this exam and they are not.

Good afternoon,

My partner *** made and online purchase for the manager food course exam (order number ***) on June 20th, 2019. The very day she sent a request for a refund and discussed the matter on their online chats. Unfortunately, she was disconnected several times and didn’t receive any follow up information on what she should do prior to the refund. On June 25th, 2019, she requested a refund through email. But was not aware of the 3 day policy due to the disconnections. I understand with policies there are things that must be followed but due to the unfortunate events there must be a way we can receive our refund.

Thank you so much for your time. Look forward to hear back. Have a blessed day!

-

I have never dealt with a more unprofessional organization, rude, full of excuses. Beware the fine print, they are a rip-of! Asked for a refund of a course I just purchased and never used, was told you only have 3 days. Had just finished my insurance course and went to take the exam, suddenly my subscription expired and they needed more money. This is a predatory company, nothing more, out to steal your money at every chance they can take. Customer service is terrible, I emailed them multiple times with little to no response. I finally called and dealt with a very rude and argumentative representative. Save your money and your time and use a more reliable training course. As I own my company, I can assure you, none of my employees will EVER use 360training.com

When I went to complete my course, I found that suddenly when I was able to take the exam, I needed to pay an additional 99 dollars. When I asked for a refund on another course, I was told I had only 3 days to ask for this refund. This is unethical behavior and they use small print and checkboxes as their claim of innocence. They claim no wrongdoing for stealing money and deceiving clients.

I was looking online to take an alcohol serving certification class. I did not sign up immediately so they sent a 10% off coupon to my email. The next day I decided to take the course but my coupon code would not work. I called customer service and the person (who barely spoke English?) was not helpful at all and did absolutely nothing when I forwarded her my email. I then used their live chat with someone else who did ABSOLUTELY NOTHING when I forwarded him the email and offered no solution whatsoever and conveniently left the chat. He then sent me an email (after he claimed he never received mine) and said the chat was disconnected. I wasted so much of my time on this process I went elsewhere for my class.

We have spent 1,000s of dollars with this company and recently had one issue that was unresolved. We bought an OSHA 30 course for one of our supervisor's. He was sent out of the country for most of the year and was unable to take his course overseas. He completed 24 of 30 hours. 360 locked his account and they refused to open it. They blamed OSHA for only allowing 6 months to complete the course. 360 said that he would have to start over. I called and said they should give us break and start his course back up. They said OSHA would not allow it (which is bullspit) money hunger, greedy, bass turds. It's bad business. So they are cutting their nose off to spite their face. I hate companies like this, so I am going to find another training source come hell or high water.

I signed up for the Osha 10 construction course. First I couldn't run the course. I thought I was missing a step. Contacted live chat twice with no further help. Next I called when I asked his to refund my money he told me I'd have to put in a request, I requested to talk to his manager, He agreed and asked me to hold. I'm still on hold. Not happy with the 2 hours I've wasted when I should be 2 hours into my training.
I had to put one star or I could't submit my review

March 24th of this year I took a Food Managers Safety course and passed . Upon completion I was assured to be sent original documentation of my certification. However it is June and I have yet to receive those documents. I’ve made serval attempts to contact them make them aware I have yet to receive my certification and now their telling me in order to get what belongs to me I’d first have to pay an additional 15 American dollars for a copy of the originals that I haven’t even touched seen or had the privilege to obtain.I feel that is unprofessional indignant and a rip off . Why should I have to repay for a copy of something that I haven’t even received and paid for already ?

I needed a TABC and food handlers license to start a new job. I used my last $20 to buy this course. I have spent all day trying to get past the profile questions it asked. They are true false questions about are you married do you own a computer are you wanting to be a manager do you work in a grocery store are you over 30 did you graduate college.... I’ve no idea what this information has to do with selling anything to anyone because I can’t get past these questions! I used the chat to get help and Malou was whatever is less than not helpful! She wanted my username ok then my address phone number and I think credit card info and social. I’m not giving that out. I don’t know if this is a scam or not but I blew a job and my last $20 on this crap. I even asked for a refund and got the run around so I’m reporting it to the bank and hoping I will get my money back.
Skip this “learning” system it’s not quick or easy and you won’t learn anything other than to never trust anything you hear about online!

I was charger three times for one course And I want my money back

Purchased 2 x OSHA 10 training and 2 x subscription for our employees.
Due to outdated online training system employees end up spending 4 hours in to the OSHA 10 training and more then 2 hours each for troubleshooting with technical support. All this time spend din't resolve any issues end employees can't complete training. Our company end up paying for courses as well as employees wedges for all this hour with 0 outcome on certification.

Customer service ware contacted on May 1st with request for refund.
On May 6th 360 Training confirmed partial refund over the email and received email from us regarding unsatisfied outcome on this issue.
No refund or reply on our email till today (May 23rd).

The site does not work and you cannot properly access your course. You pay 169$ for something you cannot use. I contacted the business within my three day time period to request my return only to be disconnected multiple times, hung up on, and my email was ignored for more than 48 hours, as I haven’t been able to get back onto the site since the purchase! I was told I will not be given a refund, if your product does not work you cannot refuse the refund. I can’t access the course how are you going to refuse the refund they can clearly see it hasn’t been accessed SINCE THE PURCHASE. Beware this SCAM!

I enrolled, It appeared that there dashboard was running 2 versions at once, Ive been in my industry for 32 years and a safety officer for my company. I was informed that I failed three attempts and had to pay again. I called them there are in the Philippines , again another money hungry bunch of losers that have a bad system and only care about the money, Do not enroll in this course , it is faulty and unfair, it is a scam.

As a business owner, I attempted to use this service for my employees. The process was not user friendly at all. The customer service representatives don’t understand how the enrollment process works. The instructions are not clear on how to enroll users. After I had paid for several classes, the company said I couldn’t use them because I purchased them over a year ago. However, this is not stated on my contract with them. DONT USE THIS SERVICE.

I paid to take a course and I scheduled my exam for this morning at 9:00 am. I showed up as directed for 8:30 and checked in. I tried to take the test and was locked out of the screen. I called customer service and had them unlock it. My proctor logged me back in and it was still giving an error and locked us out again. This time the proctor called and was given a temporary password. We tried that to no avail. We were locked out again so the proctor at the testing center called again and this time kept customer service on the phone. We were on the phone for an hour and they said the proctor log in was expired so we were given a different one to try. The customer service rep said they were having issues with the system and they had their tech support looking into it. I stayed at the testing center unable to test for 3 hours in which the proctor asked customer service if I can reschedule. I was told I would be called later on to reschedule by 360 but was never called. I just got off the phone and the customer service rep said I had to call back tomorrow. I explained that I wanted to retest tomorrow since that particular center is closing after tomorrow for relocation. She told me to contact the testing center and see if I can test. I asked her if the system was even fixed and she said they found out that the proctor credentials were expired. We already knew this. That is why she was given a temporary that still didn’t work. I asked her how the proctor would get a new password and she said we would have to call again to receive that! Every time we called we were put on hold. Not to mention I paid money to sit for a test that I wasn’t able to take and wait for 3 hours. I told customer service that I would like my money back and was told I needed to send an email to support at 360 explaining why I want my money back as well as the receipt of payment. I sent them everything stayed here in an email and was told I can only have a refund within three days of scheduling to take the exam which makes no sense because my issue was while trying to take the exam. I was told that I couldn’t have a refund and that the only thing they can do is assure me it won’t happen again so they are allowing me to take the test again. I do not want to use their business. I want my money back so I can go through another company.

The course exam question includes a hyperlink to a pdf. The question prompts you to select the pdf link in order to view the image associated with the question. When selecting the link, the exam closes and you are unable to continue. Customer service was immediately contacted but refused to listen to the complaint. They repeatedly responded by stating that they could not assist and that a 30-day access hold was placed on my account.

I purchased a real estate course on 5/6/2019 at 8:51 AM at around 10AM I called in to customer support to request a refund because, after speaking with the Virginia real estate commission I realized that the course was purchased in error and not needed. The representative told me that because it had be such a short amount of time, that I qualify for a refund and that I just needed to email [email protected]. I did so at 10:23 AM the same day. This was only 90 minutes after purchasing the 60 hour course... I never received any type of confirmation email about my request so I decided to call again today 5/6/2019 to check on the status of my request. I was told by the first representative that I spoke with that my request was never received and to send another one. I did this and once received I was told that someone would be back to me in 24 to 48 hours, which is what I was told yesterday as well. I asked to speak to a manager for verification and clarification on why my request was missing and when I could expect a response because it had already been over 24 hours since sending my first email. After being put on hold for over 30 minutes the supervisor come on the phone, her name ***, she was very short with me... She contradicted what the representative told me yesterday saying that I do not qualify for a refund because I accessed a course. This is unfair and seems kind of fraudulent. I received nothing from this service or course. It was purchased in error and I attempted to cancel it almost immediately once I discovered that it was not needed. When I asked *** to speak with her supervisor, she informed me that she is the highest level person that I can speak with. When I pressed her and asked whom she reported to. She gave me the name of some she called the next in the hierarchy to speak to which would be ***. When I asked what his title was she just told me manager. I asked if he was her supervisor she said he is not. I am just confused as to where accountability lies within this company. After speaking with *** he basically told me the same thing and that he was just following policy. When I asked what was their policy on employees giving customers misinformation, he said that their policy was to apologize to the customer and reprimand the employee. That does not help my situation. I am still out 100 bucks for nothing. It feels very criminal and Unfair. When I asked to speak with a supervisor he would not give me any additional info. Seems very criminal.

I signed up for the OSHA 30 training course which cost $189.00. While on the site, it offered a promotion for $110.00. I inquired about the included wallet card that us required on the job sites. I was assured it included the wallet card. I completed the course last month and did not receive my wallet card. I chatted on their site and was told it was bring shipped out. I once again inquired via email and now being told the course I was offered did not include a wallet card. They want me to pay for and take another course at the $189.00 price. It is the exact same course. This appears to be a bate and switch and completely dishonest way to shake down people. I even offered to pay for the card and was told no.

Took this course in 2016 with 360training and passed. Never received a card within the 6 week time frame. I remember contacting 360training a couple of times about not receiving the card. These people have TONS of folks saying the same thing yet still have not implemented a mitigation to resolve this obviously still ongoing issue. The employee complaints about management practices are overwhelmingly in line with their customer service issues. I had given up on the card and wrote it off as a scam. Here it is 2019 and I am all the sudden getting an influx of promotional emails from OSHA.com now so I figured ok, maybe I was calling the wrong folks about my card before... Called OSHA.com and was told it would cost me $59.00 for a second card, I explained it would be my FIRST card and the rep (JP 365) profiled me as someone who calls years later after they lost their card to get another (Basically called me a liar) so obviously I got pretty upset and am starting here with my first complaint. I also contacted 360training today and spoke with (Supervisor Marie) and was told the card was mailed. I explained to her I wanted proof it was mailed and she could not give any due to them using the USPS. How can a company charge $59 for a replacement card if they cant prove they sent the original ? My OSHA card is being held ransom for an additional fee !! I moved from the address well beyond the 6 weeks stated to receive the card and followed up with 360training, I held up to my end as a customer and never received my product !! I am not sure who to report these people to but my next three stops will be the FTC, Attorney Generals office and my own attorney to see who else we can aware to prevent other Americans from experiencing this type of customer service.