360training

I completed my 12 credit course on continuing education required by the state of Mississippi in order to renewal my insurance producer license. I passed my exam and submitted my affidavit upon completing all the requirements to receive my certificate of completion. I received an email from my company saying I have been terminated and no longer approved to sale insurance because my license was not renewed. I called the MS department of Insurance to find out that my course credits are pending and have not been received and I would need to reach out to the company (360training) to get them to send proof of completion. I have called multiple times only to be transferred to customer service saying the same thing that my affidavit is being reviewed. Another employee said my certificate can be printed but there is no where to print this. Apparently they do not have the number to the department that reviews the affidavit or anybody I can speak to in order to review and send completion of my course to the MS Insurance commissioner. I asked to speak with a supervisor or manager and was told they will reach out to me and still no call. I need this company to issue my completion so I can go back to work. ASAP thanks

I wish I had read these reviews prior to buying from 360 Training. I was locked out of my real estate course for nearly a month, with little to no assistance from 360 Training. After finally being granted access, I was told that now my course was expired (there was zero indication of a time limit requirement when I purchased the course), and that I should have read the fine print, and that essentially I was out of luck. I will never purchase from them again and would recommend you purchase your training courses elsewhere.

I took the exam at the Public Library and moved the screen around had a check on the screen and audio and took the test only to find out today that they said my screen was not accessible and that my test was not approved after I had all green checks and was approved to take the test! Waiting on a Supervisor to get back with me in the next 2 - 3 hours. Not acceptable, will never use them again for online courses and will be making a formal complaint with TREC. They are accredited and should not be acceptable. They offer not prep exams only their course and have had bad experience with their "customer support". How can I be given green checks and allowed to take the exam and then they come back now and say it was not acceptable???? I would also leave 0 stars.

I never received my food safety manager certificate in the mail , I tried to get another sent to me and they are charging me $15 for it although I never received it after trying to update my address several times and had other copies they sent returned to them.

I bought an exam online and was told that I would receive and email to schedule my test and that my order is being processed. I still have not received a confirmation email so I contacted the company today. I was sent a link where I can schedule my test.I tried to do so but there are no testing sites in my area through this company. I called the proctor and 360 and let them know that I have been to the testing center in my area in May and was allowed. I was then informed that the testing facility has shut down. There are multiple places in my area that give the test but none connected with 360. The told me my only option was a testing center far away, however, they do not even have the test available until October. I asked for a refund since I paid to take a test but I cannot take it for a month or at a close location. I was told they won't give me a refund because it has been over 72 hours. They never sent me a confirmation email so I could schedule the test OR find out I can't take the test within the 72 hour time frame. The lady told me she can change the name to someone else if someone else wants to take it. Are you kidding? I need to take the test and paid for it but I cannot take it with this company and they will not give me my money back. There is no way I could have even found out within the 72 hours because I STILL have not received the email.Hello, I received an email that this is a duplicate complaint against 369 training and to email you if that is not the case. I did file a complaint in May and received my money back for a class. I was told to reschedule with 360 which I did and this is what happened today. I can provide and prove that the order numbers are different and this happened today. They will not give me my money back and there is no way for me to take the test. I will be out my money and still have to pay to take it someone else. They offered a test to be bought but there is no test date or center available. The order number I provided indicates the purchase was just made and this is not the same complaint. Their company just apparently never corrected the issues and are continuing to conduct terrible business. This is a conversation from today with the date at the bottom right screen.

After completing a course online with this company there was suppose to be a DOL card mailed to my home address which was never done and/or received. After phoning the company on several occasions to be subjected to rude customer service representatives the card was suppose to be mailed out again on August 1. As of today the card has not been received and now the company is trying to charge me a $30.00 fee to mail it with delivery confirmation which is unacceptable after paying $170 for a course over 2 months ago and to receive no services. The last representative I spoke with was *** whom was extremely rude and disrespectful regarding this matter.

I signed up/purchased a premium real estate practices. On the front of their webpage, it gave a money back guarantee if I was not satisfied. 11 days after beginning the courses, I was not satisfied. I contacted the company and they refused to give me a refund, citing a 3 day window period. Then, they proceeded to tell me that they would only refund me if it was within 6 months of my purchase and I completed all the online course exams and failed the California State Exam 3 times. This is absolutely absurd.

Would be 0 stars if I could. They advertise as 'self-paced' and 'learn on your own schedule' but that's a lie. Their system locked me out of courses and it took weeks to get a response from them. Finally, after asking for a refund, they gave me "an extension" which was really just time that I already bought if not for their system error. I told them I did not want the extension because I wouldn't have time to complete the coursework and they refused to grant an additional extension because they "already offered that one time courtesy". Ss. Based on other reviews here it certainly seems like there should be a class-action lawsuit.

This company has bad billing practices. Their refund policy is 3 days which gives the customer no time to evaluate the product. The course purchases is the wrong advertised one. It does not work, and the customer service will not help. It is not possible to escalate the issue to a manager and instead of listening to the concerns and problems with their customers, I keep receiving in bold letters that I had 3 days to get a refund. I would like my refund because the product does not work. This is not a buyer’s remorse. This is a faulty product from a company totally against customer service.

I was taking an online food handlers training course offered by 360 training. When I was almost done with the course and ready to take my test the entire course disappeared from my dashboard. I was unable to access my account because when I tried I was told there was no record of my account. I paid for this service and the payment was deducted from my bank account.

I have taken and successfully completed and pai for an OSHA 10 hour general industry course, an OSHA 30 hour general industry course and an OSHA 30 hour construction industry course from 360 training. I never received a single Department of Labor card from 360 training. They only have an internal record showing they sent it but the cards never arrived. I have asked for the cards to be resent and was told I had to pay an additional $59 per card. But the cards are part of the course fee and why would I pay again for something I already paid for and never received?

360 Training repeatedly states that they mailed OSHA wallet cards to the students, but over 60% of the students never receive them and the school wants to charge $59 for a replacement card. Please note that the course is $189 and the card is included in the $189 course fee. Repeatedly, we have ask 360 Training to provide proof of mailing and all they provide is their ledger notation which is not proof. They need to send these cards registered mail with signature.
$59 is not a reasonable charge for a paper wallet card. In 2017, 360 charged on $15 for a replaced card.

I took an online construction course in which I completed in March of 2017. I was suppose to receive a *** card, I never received the card, I called for last 2 years and haven’t made any progress. I spoke to numerous supervisors and customer service reps. On July 23 I was told to send an additional 59.00 for replacement and 24.00 for next day mail services. The card was to arrive Friday 24- July 25, the card never arrived I called this morning to be told my card would be mailed next Thursday. I have e mails stating I would get the card and it still hasn’t been sent. I have lost my job due to the company’s lack of communication and honesty. I have paid them 189.00 to take the course and additional 59.00 for replacement and 24.00 dollars for next day mail. So I’m currently out of my money and a job due to their unprofessional business.

Study material is completely out-dated. I've called to see when it was last updated, since I failed my State Exam. No one could answer me and was advised my concern would be escalated to Supervisor and will hear back in one to two business days. It's been weeks and no one has called me back.

I purchased a training package on 6/3/19 and never received the proper email to register for the course. I’ve called multiple times saying I’d receive the registration email within 24-48 hours which NEVER happened. I was never able to take the course I paid $99 for, and they refuse to issue a refund because they claim the email I received after my first complain on 6/13/19 was a registration email which it was not, it was an email with screen shots explaining what to do when I get the email in 24-48 hours. Which once again I never received. Horrible customer service, every claim or assurance they made has been completely false. This company is not a legitimate company as they never provided the serve I paid for. Despite multiple attempts from me to contact the company. It’s been nearly 2 months and I still haven’t gotten a refund or been able to speak to a manager only a supervisor that refuses to listen to the fact that I never was able to register or take a course/test that I paid $99 for.

I completed a 10 hour CE course to be locked out of my final exam due to the program resetting my “seat time”. In doing that, I lost 8 hours of required seat time. I chatted, called, and emailed. The advice given was to back in and complete the 8 hours again. I have now got to my “required time met” notification 4 times and it has reset again. The company will not credit me the hours. I have used multiple devices, saved every few minutes, and attempted this for three days straight. Waste of time, waste of money. At this point, I should have 30 hours of credit!!

I did there class on in Nov 2018 they said they will send the card I have never received it and there computer did it was mailed out . I have asked for one to be sent out since I never received it and now they want another 50$ for one that I never received the first time. Why pay again for something I never received. How can you trust.

Paid the program fee, passed the exam, never received the official certificate and the company refuses to issue another one without a replacement fee of 15$

In May 2018 I completed the OSHA 10 hour course for Construction. I was informed that it would take a minimum of 8 weeks for my Department of Labor (DOL) card to be received. It was never received. I contacted the company to receive it, as it is needed for work. They told me I would have to pay an unspecified fee as they have in their records that it was sent and not returned to them. Upon researching the company I found that this is not an uncommon situation with this particular company. I emailed support to explain that in view of this and their 100% satisfaction guarantee, I should not have to pay again, especially with no proof that they will not just keep my money again and not send it. Their responses are polite but general and not accommodating, essentially ignoring my complaint. I do not want to have to escalate the problem by reporting them to the Office of Inspector General. I would much rather solve the problem through Revdex.com.

If there was a way to leave zero stars, I would. Purchased something for a job that I was unable to keep and forgot about the course that I purchased for that job until I received an email stating I still had one waiting to be completed. I attempted to call, three times. The first I was just hung up on, the second I was put on hold, until I gave up, and the third I was refused to talk to a supervisor and the "customer service rep" told me that I should just ignore the email. Got on the online chat, and seems to be an automated response service. When asked the response was I am a real person, but all of the responses never answered my questions and was very scripted as a program would be. Finally after asking multiple different ways, my refund was denied. Apparently you have three days to get a refund for something that was never opened or completed.