A Better Way Wholesale Autos, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I wanted to buy a car from them and had a deposit, I was suppose to go back up there on Monday march 19th to finalize everythingI was 15mn away when the Salesman Jay called and told me the car was taken to the shop to get a dent fixed and it will be back on Thursday that week, that day I was transferred to a different work area, and couldn't make it, I let Jay know I would come Saturday the 24ththat day I spent nearly 40mn on the phone trying to find out if they car was brought back, after 40mn and finding someone else, a different salesman told me the car wasn't back yetJay called later that afternoon and told me it should be in Monday, and still the car wasn't therethat Wednesday the 28th I said the process is taking too long and I don't want the car anymore hence, they should give me my deposit backThe salesman stopped answering my messages, and every since I've been calling everyday talking to some called TJ who said they would have an answer for me and still they keep h

I have reviewed the complaint and I have reviewed the sales & service record for the complaint filed by *** *** ***r purchased a *** *** with 99,miles on November 12, At this time any dealer warranty that may have been issued would be expiredThere has been
no communication from *** that she had any issues with the vehicle at the time of delivery or since thenSince the dealer warranty is now expired and Jennifer did not reach out to ABW in the months of owning the vehicle, the repairs would fall under her service contractWithout knowing the specific items needing repair, it is impossible for ABW to determine if the warranty should cover in full, with the exception of the $deductible. ABW would be more then willing to assist *** with the repairs on her vehicleIf she wishes to bring the car to us for repairs, ABW will waive the $deductible and call the claim into the service contract company to ensure it is being handled properly

Well, bought a car from them 2wks ago and still don't have the vehicle...I've been given the run around about the registration and the tire repair...They were paid by the bank and I'm about to start making payments on a vehicle that I don't even have yet!!! Very bad customer service!!! Very unorganized business!! I would NOT recommend anyone to deal with them

I purchased a vehicle since January 5, and have yet to receive the registration and tagsCindy, Nellans others in the title division continue to claim that their vendor that oversees the process is the reason for the delayThey also claim amongst many erroneous statements that their dealership's agreement with *** *** Bank does not allow the customer to oversee their own registration of the car is financedI've spoke with the DMV in my state and they have advised otherwiseTheir is a high level of incompetence and confrontation when dealing with those named

I purchased a vehicle from ABW in 06/from the day I drove it off of the lot the car was shutting off and I brought it up there times to have the issue looked at where I was told it was fixedEventually I took the vehicle to *** where they stated there was a transmission issue and it needed to be replaced and because it was under warranty from previous owner they would replace at no chargeFast forward at this point months laterit is now winter time and I try to use my heat and it is not working I have my car diagnosed by the dealer again and apparently the antifreeze is now leaking into the engine*** now tells me that the engine needs to be replacedI bought a extended warranty at the time I purchased the vehicle so I thought everything would be fineThis is through no fault of mine(wrong)!!! the extended warranty company tells me at some point the car overheated(not under my care because I would know) so they have denied the request to replace the engineI w

Lya helped me with all my questions and got me the car I wanted

I went to A Better Way on a Thursday afternoon to look at some vehicles that my daughter and I printed out from the *** *** Navigator page I was pre-approved from *** *** with a set monthly payment of $for months with an annual percentage rate of 3.46% I called *** *** on my way to the dealership to verify what to do once I got to the dealership and if we ended up liking one of the cars I printed up the financing certificate for I also asked how firm the payment and APR were that were stated on my certificate and the representative stated it was accurate I was concerned because I know that A Better Way requires a $1,non-refundable deposit before you even meet with a finance manager and I did not want any surprises Once we arrive at the dealership, my daughter and I test drove cars one of which we decided to purchase I gave the salesperson, Benjamin my certificate from *** *** and waited to go upstairs to meet with a finance manager Once we go

Great buy a car, pick it up, pay the car off in three months.....waiting months now for the title....not cool

Attached shows customer clearly initialed "NO REFUND OF DEPOSIT"We held the vehicle for this customerWe were definitely open on Sunday, which doesn't matter, because we had already removed the vehicle from our inventory, which meant we were not showing, or selling the vehicle to anyone
else
There is no refund of deposit due

I called this dealership at 12:pm and was told the vehicle on their website was still availableI called again at 1:PM and spoke to JOHNNYHe was pretty rude right from the startI told him that I was going to leave work early to drive hours to see the vehicle and be there by 5:He said that I should call before I leave to make sure it was still thereI called again at 3:PM to tell him that I was on my wayHe said he would get the vehicle out and ready for a test driveJOHNNY then called me at 4:to tell me that he couldn't find the vehicle and that it was because it was soldWhen I reminded him that I left work hours early and that I had been on the road for hours JOHNNY was very unapologeticHe said I should call his manager to complainHe seemed more upset that he was put out by the situation than the fact that he WASTED MY TIME! Very unprofessional salesperson and apparently a very disorganized dealership

I purchase a car from the wholesale after reviewing my paperwork I find out the overcharged me for stuff I didn't want when I try plenty of time trying to resolved issues it seems like no one is trying to help me

I have reviewed the complaint filed by *** *** ** *** *** I have reviewed the sales transaction*** *** put a $deposit on a *** *** The sales representative Chick informed *** *** that the part needed was going to be shipped to us in a day or *** *** called on
the 15th and was informed the part was not in yetDuring that phone conversation *** *** told our sales manager that he no longer wanted the vehicle and was going to put a dispute in with his credit card companyWe received the credit charge chargeback on June 23,

/>
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Money was returned todayThank you
Sincerely,
*** ***

We just purchased our second vehicle from A Better Way Both cars were valued way over the price that was paid Cars were in great condition The place is so busy it's a bit chaotic and overwhelming the first time you go there but they are just BUSY selling cars They get vehicles from auctions, so you have to go in with your eyes open wide and do your homework when researching the vehicle that you want to purchase I would definitely recommend this place to purchase a vehicle Just do your homework, they are very clear about what they cover and do not cover for warranties

Good Afternoon,
I recently tried to purchase a car from A Better Way Auto which resulted in me cancelling the sale and requesting my deposit due to advertisement due to me being mislead on the vehicles conditionA better way auto is refusing to refund my deposit, as they claim this fee is non refundable, even though the sales associate lied about the condition of the car
I was told on May 12, that vehicle was in immaculate condition, no issues whatsoever however when I showed up on May 14, with my check in hand to pay for the car there were several issues with the car
The passenger headlight was not securely bolted in place and was also brokenI brought this to the sales rep (Ben) attention and he stated it is ok, they'lll order me a new one however I should by the car like it is and he will work on getting the replacement headlightI initially considered taking the offer, however after assessing it further I declined the offerA broken headlight will

I just visited last week I had the pleasure of working with the sales agents Lya and Miriam They provided me with many options and made sure I stayed within my price range They were patient and answered all my questions Their financing department was phenomenal and made my first car purchase worthwhile

My Experience At A Better Way Auto Was Amazing Exspecially With The Help Of Lya From The Moment I Walked In The Door She Was Very Helpful and Kind I Knew From That Point I Wanted to Purchase A Car From ABW I Love My Car Already & I’m Very Greatful Thanks Lya & ABW U Guys Are Amazing

We recently purchased a and were sold the "best warranty" according to their finance person, BenWhen my husband was handed one (1) programmed key we naturally asked for a second key, which is customary when buying a car from a dealerBEN advised us that a second key would cost around $BUT ADVISED US that we should wait approximately days and then call the warranty company and tell them we lost the keyThis way, he explained, we would then have keys without spending an ADDITIONAL $We actually did lose the first key and when I called the warranty provider I was told that our warranty does not cover key replacementI immediately reached out to Ben, who started back-pedaling, and fastHe DENIED that he remembered the conversation, and then when I pressed him, he got VERY NASTY and asked me "what my invoice says" (?) I was furious at that point so I hung up on BEN and called our Salesman, JOHNNY M***I explained what had transpired and Johnny was "gonna look i

Complaint: ***
I am rejecting this response because:
We cancelled it because your people were less helpful once they got us to signGood thing my back taxes stopped it cause your dealership is a scamDouble the price? plus service agreement that is pretty much crapno thanks!no refund us back!Sincerely,
*** ***