A & D Wood Products, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

I have again contacted the Marketing department and verified you were removed. They are asking if you would be able to give us the information located in the blue box on the back of your catalog you received so they are able to see where it was generated from.

We have refunded all money charged from when the VIP was accepted in February of 2015. I have contacted VIP and they have canceled your membership and no further charges will occur.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . I checked the status of my order on their on line customer service and it says my order is still in the warehouse and the tracking number they gave...what company did they use to ship?
 order#[redacted] with pyramidcollection.com I read their reply to you and they told you it was shipped. If you go to their web site and click on where's my order and put in the account number and my name it says "in-warehouse". The tracking number they gave you: I also put that in many different sites to track. It is not a number used by the [redacted]. I then tried [redacted]...it was not found there. I tried [redacted]...it was not found there either. SO my question is: what company did they use to ship if in fact they did ship my order? Also..no where on their site did it say their warehouse was closed for inventory! If it had I would NOT have placed the order as they were for gifts for a birthday presents...now past due! I thought you should have all this information going forward! Thank-you for your prompt attention to this matter! Greatly appreciated!  
Regards,
[redacted]

There are two areas that you can enter in your email address. One is for receiving coupons during the year, but there is another area at check out that asks you if you would like to join the VIP club which entitles you to free shipping and 10% off cash back rebate for orders placed with our...

companies as well as 5%  on major stores. It is free for the first 30 days and if you wish  to continue it is 14.95 a month to the credit card used. It does state by entering your email address (in this space not the space for your email address coupons) it is your electronic signature for joining the program. To cancel the program just call the toll free number of 1-[redacted] and any operator will help you cancel the program.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am rejecting your assessment of the issue. I requested, and was denied a copy of the "form" I filled out to signup for the VIP club. Since you can't provide me with proof that I did indeed sign up for this bogus "club" you are running, I believe a full refund of the money I spent with your company is warranted.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
so far nothing has been delivered!
Regards,
[redacted]

Rush delivery as stated on the web assures shipment on the next business day and takes 4 to 6 business days to arrive. The order was placed on Thursday 17th via the internet and two of the items that were in stock were shipped on Friday the 18th. The 3rd item was put into stock on Monday...

and shipped out on Monday the 21st. The 4th item became available on the 23rd and shipped out on Wednesday the 23rd. I will credit you the total of your shipping which was 4.95.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference...

to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We will issue the prepaid label to your email address of [redacted] and give you a full refund.

Tell us why here...I will forward your name and address to the marketing department of Potpourrri Group and have them remove you from their mailing lists as well as not to purchase your name and address from any other catalogs.

I will send all of your information to our direct marketing department to remove your name and address from our catalog mailings and I will submit your email address to cease all emails. This will take affect after approximately 2 weeks.

I do see that your order was cancelled. If you would like I will reprocess your order with free shipping using the credit card it was placed with that was not charged.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The internet order you placed and accepted the VIP was on October 15, 2017. To accept the VIP you must check the box indicated that you have read all the terms and conditions and you must enter your email address in the space provided on the application. All of this was done as well as an email...

confirming the membership. The first 30 days were free and your billing started on the 15th of November. I will contact the VIP and have them cancel your membership and refund your monthly payments stating non use.

We have given your name and address to our marketing department to cease all catalog mailings to your address.

As I did not know I was signing up for this VIP program, I did not receive any info about this program and I did not receive notification that a 30 day trial had ended and $14.95 would be applied each month.  Again, these are deceptive practices and there are many complaints with regard to this VIP program.  Again, I want this so-called membership cancelled immediately.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  The business claims they made refunds, however, I have noemails stating returned items were credited, nor did this business confirm where the claimed credits were made. Where? Did they send refund check? Credit a card? Which card? None of mine show ANY credits from this company in this year. Customers have to call and beg for refunds. I need pyramid collection to provide evidence of refunds by showing the last 4 of the card number credited. I do not see credits, and have no emails from company, nor does their website provide an order history accessible to customers that shows such information. I have to sign in to purchase, but there is no listing of orders or returns. It's a very odd system. I need to knoe where they made these credits they claim to have refunded. So, this is incomplete. Complaint remains open until credits are shown.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing...

to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]