A & D Wood Products, Inc.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or...

concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. If the check is not received before December 25th, I will again notify the Revdex.com of the delay & consider filing another complaint.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We do not have prepaid return labels. The return address to us should be on your invoice but if you have lost it the address is [redacted]

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .  Unfortunately the shipping labels arrived two days too late. After two more phone calls to customer service, I was told that no return labels could be issued and it was not company policy. I went to the [redacted] to try to return the boxes and  that cost was $100. I was told to take them to the [redacted] Store where the cost was lower $55.56.  I called back today to inform a very rude customer service person named [redacted] that I had made the return, provided her with the tracking number and the items will be in the return center on Monday end of day. I was made even more furious to hear that returns take four to six weeks to even process??? So I now have $386.08 wrapped up in this company's mistake and have to wait over a month to be refunded for something I was assured after several calls was cancelled?  What I would like is for ALL of my money to be refunded in 72 business hours like a majority of businesses in the USA provide - NOT four to six weeks. I don't know where the breakdown is in this company's warehouse or shipping/receiving dept, but I am seriously considering escalating this situation to the FTC and Consumer Affairs, because I have never experienced such inept business practices. 
[redacted]

We do the exchanges this way for the reason of the new item being backordered. We give credit first to the item that is returned for whatever reason (it is returned and should be credited). We then place a new order for the item wanted. As I stated we do not charge until the item ships therefore if the item is on backorder for any length of time it is not billed until we ship the item. At the time of placing the order the bank gives us authorization for that amount of money (we have not charged the customer).  We only charge at time of shipment. Some banks usually if it is a debit card will charge the customer and if the company does not bill within 7 days puts the money back in the customers account until a charge is received.I do apologize if your emails were not answered. We are open 24 -7 and have customer service staffed at those times for your convenience.

I will put your request in with the direct marketing department for removal.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
My only concern is that the one item is on back order, so I won't know until sometime in June if the complete order is delivered. I did receive part of the order and my credit card has been credited accordingly. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
  company in question refuses to provide evidence via email, nor do they provide refund info on their website in order history. I have several credit cards, am unable to determine which one was credited. This is why I am asking for the last 4 numbers, because a transaction # is nebulous and narrows down nothing. Which credit card are they claiming they credited? I DO NOT SEE THIS CREDIT ON ANY CARD I USE. company needs to provide access to an order history so I can see which card was used so I can investigate further about refund with that credit card bank. As it is, I see no refunds on ANY credit card I hold. They've done this before, and it took 8 months to get a refund, with proof provided. This is an ongoing problem with this company. They need to have better customer relations. They have my email and my order history. They need to contact me with details.     
Regards,
[redacted]

The credit for the postage was issued on 01/13/16 and the new item you should receive by the 20th of January. I am sorry for any inconvenience.

I do apologize we did not receive any paperwork for the return and exchange from the warehouse. I have given you a full refund back to the credit card used for the purchase.

I do apologize and again I have contacted the Director of Marketing Services to have your name and address removed from all mailings. He has assured me that this was done  when I contacted him the beginning of February. We do have a company that sends out our catalog mailings and they might not...

have been able to stop the catalogs you just received but he has assured me that your name and address have been removed from our mailing data base.

Initial Business Response /* (1000, 5, 2015/10/23) */
The notice to vacate form signed by the residents stated the residents would be moving out on Sept 30th. There were 2 dates documented on the form for the move out inspection:.9/7 at 8am and 9/8 at 9am. and then scratched out. The car was...

tagged on 9/4/15 at 23:10 by our after hours security team. We have a report along with photos documenting the time of tagging. The car was still on property without proper license plates and still displaying the violation sticker on 9/11/15. The car was towed at that time.
The signed lease states that $200 non-refundable charge for restoration will be deducted from the $350 security deposit. Of the $150 eligible for refund, 17.47 was deducted for the utilities the resident was responsible for from September 9th through September 30th. The remaining $132.53 is being refunded to the residents. The responsibility for the electric was reviewed with the residents on 2 different occasions. The lease terms were reviewed and the residents understood.
The final account statement cannot be processed until after the residents' final date of responsibility for the apartment, which was Sept 30th. The refund is being processed and will be mailed to the forwarding address provided by the residents.
At no time did any staff offer or agree to refund any cost associated to towing the car.
The residents will be receiving the owed refund of $132.53.
Supporting documents for the above statements can be provided if needed.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
[redacted]Document Attached[redacted]
You can write any day or time you want on a tag sticker. The tow was clearly an act of spite from the office manager for her missing the walkout inspection. My guess is TLC was not too pleased with her scratching out the date and writing in a new one to cover her mistake. Not to mention tampering with a legal document. If we would have agreed to this date change we would have initialed it, but we did not and never would have changed our move out date. After speaking with TLC directly they said they would look into the scratching out of the date. Our car was towed the next day on the 11th. There was no tag sticker on the 4th, 5th or 8th of September as they claim there was. We would never leave a car without looking it over first. We also had a family member look at the car on the 8th and there was still no tag. The property manager and the family member are both in agreement that she inspected the car on the 8th. The property manager also stated that the tag was a big orange sticker that could not have been missed. Why would someone that dedicated there whole life to teaching and helping others not tell her daughter that their car was tagged. It is also very convenient that TLC is claiming that the car was tagged a day before we moved out. TLC is clearly up to some bad behavior and is not being a leader in the community as they strive to be. TLC operates on the motto, "Do unto others as you would have others do unto you." So I ask you does this sound like you are operating by these standards and being a leader in the community? You had our number and knew it was our vehicle. The property manager knew all about the car as we had spoken with her on multiple occasions. The car was also parked directly in front on the office giving the property manager plenty of time to see it and contact us. We would have moved the car, but we had an agreement that we could leave it as late as September 30th, because we paid for rent the whole month. As for the security deposit, I suggest that you brush up on Missouri State Tenant/Landlord law. A property cannot deduct money from a security deposit for any other reason other than damages to the apartment. By the way, we still have not received the deposit refund.
Final Business Response /* (4000, 9, 2015/10/27) */
We have photos and a 3rd party security report documenting the date and time the vehicle was tagged; Sept 4th at 23:10. The actions taken were to follow polices and to remain consistent with all customers; and for no other reason. The car was tagged and towed for missing vehicle tags for an extended time, not for being parked on the property beyond the 5th.
We certainly apologize if there was a miscommunication on the move out inspection. This appears to have been resolved now. No additional charges for damages were withheld from the deposit. The remaining unpaid account balance was deducted from the remaining deposit. The residents were aware of the remaining balance that would be charged to their account for improper electricity shut off.
If you have any additional questions that have not already been reviewed or answered, we would be happy to discuss these with you.
Final Consumer Response /* (4200, 11, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We refuse to except their proposal, because it is not a proposal at all. They have chosen to take a robotic approach rather than owning up to their actions as human beings and a reputable company. A company should never treat situations the same, because every situation is different and good companies know that. They clearly do not care about their customers or having a positive impact on the community. The tags were off the vehicle, because we were going to sell it as soon as the state issued us the correct title. We received the title a few days after getting it back from impound and sold it immediately, as planned. All of this hassle was unnecessary and could have been avoided if TLC operated appropriately. They are not taking responsibly for their employees actions and are avoiding the fact that we had several discussions with the property manager before removing the plates. I am not going to repeat all the reasons why TLC Properties is a bad company, because it is obvious in our previous statements and their statements. It is unfortunate, but we have given this company every opportunity to make it right. However, we will move forward and make plans accordingly.

Like many of the other dissatisfied NorthStyle clients on the internet, I did not opt in for anything. My order with NorthStyle was the first, and I was not sure the overall quality would be to my usual standard. I would NEVER opt in for a "VIP Savings Club", not from anyone, but particularly not for a company where I had never ordered before. In fact the merchandise was so-so, and no way I would have ordered from NorthStyle again. There was no clear labeling of the "membership" option, I did not in fact receive any notification of my "membership" as claimed. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

The VIP was accepted when the customer placed her internet order on 10/29/17. I will contact Whatever Works VIP and ask that they cancel your membership and refund your monthly fee.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Nothing was received. Most businesses want a conformation of receipt.  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have not received myrefund as of today 7/30/15. 
Regards,
[redacted]